Customer Reviews for StorQuest Self Storage Tallahassee/Southwood
(Distribuidor de U-Haul del vecindario)

1,161 comentarios

2401 Barcelona Ln   Tallahassee, FL 32311

(850) 270-4895

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5:30 p. m.
  • Dom.: 10 a. m. - 4:30 p. m.

Servicios en esta ubicación:

Contáctanos

(850) 270-4895

2401 Barcelona Ln
Tallahassee, FL 32311

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5:30 p. m.
  • Dom.: 10 a. m. - 4:30 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff was wonderful. The ladies up front were helpful, knowledgeable and friendly.

Correen Z. 
Clasificación:
5.0

Cathy was very helpful in getting me good-to-go! Outstanding!

Craig A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA S. 
Clasificación:
4.0

The truck I drove needs an alignment.

Marny M. 
Clasificación:
4.0

The first reservation location was for a 9 am pick-up. Nobody showed up, so I had to call uhaul to get another location. I also think it is misleading about your rates. I think that 89 cents a mile is too much. I will not be using uhaul ever again.

Richard T. 
Clasificación:
5.0

This location was fantastic! Great service and very clean too! I highly recommend them.

DANIEL N. 
Clasificación:
4.0

Service person very cheerful

Alan W. 
Clasificación:
5.0

Outstanding customer service!

LeRoy M. 
Clasificación:
5.0

My truck had no air conditioning and we didn't realize it till we got on the interstate to drive 5 hours home!!

DEBORAH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anastasia B. 
Clasificación:
5.0

Nada

Keyanna F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
3.0

Fix your trucks

Quaheem H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF S. 
Clasificación:
5.0

Nada

Sharon R. 
Clasificación:
2.0

i had a reservation for a truck at a different location. When i showed up to pick up my truck, the truck wasn't there and i was told that i would have to go to a new location and shorten my time that i had the rental truck. I feel that was very unprofessional and a complete inconvenience for me because the previous customer that had the truck decided not to bring it back on time and the representative didn't apologize for the inconvenience that I had to go thru when I had a reservation as early as possible. Next time I will think about going thru a different company because the lack of care that your company shows to clients just is disappointing.

Lora A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia R. 
Clasificación:
2.0

Truck did not start after loading it had to get someone to give me a jump and I was delayed getting to my destination

marcos M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelli L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaToya B. 
Clasificación:
5.0

OMG is all I can say. I had an great experience with this location, excellent customer service

Latolyah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James O. 
Clasificación:
5.0

Keep doing exactly what you are doing! It always feels like family when I walk through the doors.

NATASHA J. 
Clasificación:
5.0

Everything was okay just wasn't satisfied about the gas

SHERRI H. 
Clasificación:
5.0

It was a great experience, Telephone, web and in person. Everything went smoothly. Gracias.

Cheryl H. 
Clasificación:
1.0

We had to call Roadside Assistance the day we picked up because there was a bolt sticking out of the tire. A new tire had to be put on. We left Florida the next morning and barely made it to Mobile Alabama. The complete exhaust system fell out from under the truck. We made it to a hotel and paid $190 for our stay, not where we planned to stay, it was only 4 hours from home. We called Roadside Assistance again. The Mechanic said the truck should never of been rented out, it was horrible condition. He was unable to repair. The next day our Uhaul had to be towed to a Uhaul facility that was not a fenced or secured facility. Transfer movers never showed up that day. It was raining. The next day the movers came, all of our possessions were wet because the cab and truck leaked. So we were delayed two days, missed our appointment s in Texas. When we arrived in Texas on Friday evening we had to find a storage unit to move into our storage center, so Saturday morning we had family help us unload and we received a message that we were delinquent in returning our uhaul and we were being charged a daily rate for it being wrong. Then the moving company that had transferred our belongings to a working uhaul called me today saying Uhaul Roadside Assistant had not paid them. Wanting me to call to find out where her money is. We are a disabled elderly couple who trusted Uhaul. Our life was put in danger by this Uhaul rental. I have never been so frightened. I will never rent another Uhaul and i would never recommend zuhaul to anyone. We are considered contacting an attorney. We believe uhaul owes us a refund for this horrible ordeal.

GEORGE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SATHYA NARAYANA P. 
Clasificación:
5.0

Our experience was wonderful. Kathy was so sweet and helpful. She made our move so much better.

JENNIFER J. 
Clasificación:
5.0

Very friendly reception and thorough explanation of the process.

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE E. 
Clasificación:
1.0

The lady i worked with was very nice and extremely busy. Sadly she admitted she was under trained when dealing with uhaul protocal.

TROY J. 
Clasificación:
5.0

Nothing I can think of at the moment.

MATTHEW D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
5.0

This location was phenomenal. I was extremely disappointed with the other locations. I had to go to 4 different locations. Somehow my reservation was not at the location I received the confirmation Smokey Enterprise (South Adams). I can say he tried his hardest to ratify the situation. I was instructed to go to W. Tennessee location where a truck was waiting. No truck was there. She tried several times calling someone that person kept hanging up. Finally she called for 3rd or 4th time someone answered. I was instructed to go to Orange Ave a truck was there but broke down. By this time I was pissed So I went to Smokey's and he found a place which was off Capital Circle and a truck was available at 4. That time was way to late. I had to go to StorQuest to place a lock on my rental that's when I mentioned to the worker what was going on. Keep in my I should have had my truck 10:15. She said a truck had just been dropped off and it was in the system. It was the size I was looking for. By this time it was 3:00. I was so grateful. Kudos to all that assistant me. They were so awesome!

ANGELA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEAN G. 
Clasificación:
5.0

Cathy and Janie are Awesome â- They are a great team who are courteous, professional, and so helpful. We would recommend this location whenever a truck or storage is needed.

ROBERT S. 
Clasificación:
5.0

Belts missing on dolly, but staff offered to dismiss the charges. Wonderful staff.

ben C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA S. 
Clasificación:
5.0

I was early on the 26th of Dec, and the lady working was already warming up the truck and ready to go! It was so easy, this was NOT the Uhaul of the past! The pick-up was easy and quick!

DAVID M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUDSI B. 
Clasificación:
5.0

Nada

RUSSELL M. 
Clasificación:
1.0

This location is unpaved… after 2 days of rain it was a muddy mess and to top it off we had to drive on the mud and got the uhaul stuck! And after many unsuccessful attempts to freeing the uhaul from the muddy grounds, I called the 24/7 road assistance number who told me they would charge me $300!!!!so I had to pay out of pocket for a tow truck to come and move my uhaul out of the muddy grounds!

CAMILLA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manoj R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHANI KUMAR K. 
Clasificación:
5.0

All was great...

VALISIA K. 
Clasificación:
3.0

My card was swiped entirely too many times. I was overly charged. I will be calling Uhaul today!

BRENDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAID H. 
Clasificación:
5.0

Nothing you all are doing a good job already.

BRENDA T. 
Clasificación:
5.0

Front desk was very friendly and professional

Nicholas H. 
Clasificación:
5.0

The ladies that assisted me were very friendly and very helpful. Great to do business here.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa W. 
Clasificación:
5.0

Speed bumps in the roadway are extremely large for the heavy duty suspension of the large Uhaul trucks.

CHRISTOPHER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEDRICK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hassan K. 
Clasificación:
5.0

Not a thing

LYNDA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO M. 
Clasificación:
5.0

The ladies were great and very helpful!!!!

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARQUETTE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

Everything went well.Need to get details for additional charge to card.

ERROL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camilla H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie D. 
Clasificación:
2.0

El cliente no dejó un comentario.

SCOTT C. 
Clasificación:
5.0

Very simple drop off.

PAUL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP S. 
Clasificación:
5.0

Not a thing. Everything was completely well maintained and the staff was excellent.

Robin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALETHEA O. 
Clasificación:
5.0

Fast and easy pickup. The UHaul representative was very knowledgeable and friendly.

PAUL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL V. 
Clasificación:
5.0

Jeanie is a great asset for the business. I salute her enthusiasm, motivation and her sense of a work well done. Good customer service skills! Kudos!

BERNADETTE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
5.0

Cathy provided us a friendly and professional welcome along with all the details and instructions that we needed to know. On probably one of the busiest weekends of the year in a college town, we were lucky to have reserved a truck and ended up with a larger truck which was actually what we ended up needing with our time constraints. Thanks U-haul and Cathy at the Barcelona Ct, Tallahassee location!

RENEE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

WALTER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terence T. 
Clasificación:
2.0

The location is not a U-haul business, they just partner with U-Haul to rent out trucks. It's not a good location and is difficult to maneuver big trucks. The absolute worst problem is U-Haul's mobile 24/7 system. Not only does the website *not* have the functionality it's supposed to (there is no "start" button for rentals), the app doesn't work either. Neither the verification process to get the truck, nor the return process worked. Either buttons simply did not work, the option did not exist, U-Haul needed further verification from my passport or lease agreement *on the spot* (WHAT?!), or the photo upload function did not work (not an issue with my device). Also, not only did I never receive instructions on HOW to use the system like they said was supposed to happen, but my pickup time and location was also changed on me *after I did the check-in process the day before*, and I was never notified. Why not call customer service? Laughable! I was on hold for 30 minutes every time. I will NEVER use U-Haul's 24/7 mobile system again. What a load of absolute BS.

christopher C. 
Clasificación:
5.0

Everything was perfect!!

JAMAL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUC S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy S. 
Clasificación:
4.0

No issues returning the truck except the online return did not work correctly

Susan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
2.0

As I pulled in to rerun the truck, the lady that I rented it from walked out the door to her car and went to lunch. It would have taken her 5 minutes to check me in. The trucks cab need a good deep cleaning, but it's U-Haul and I understand. I have been charged for a dolly that I did not use. I had one appliance hand truck that the lady brought to me. Penske next time

PAUL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAAHID B. 
No se han enviado comentarios para esta ubicación.

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