Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lies and double dipping on the money situation from uhaul itself charging extra
Hunter B
Rating:
5.0
Customer did not leave a comment.
Kate L
Rating:
5.0
Customer did not leave a comment.
Michael W
|
Overall Experience
Rating:
5.0
Check out was very smooth. The attendant was friendly and helpful. Return was easy and I received an emailed invoice promptly the next morning.
Thank you!
Tony H
Rating:
3.0
Customer did not leave a comment.
JAMES C
Rating:
5.0
Superior location! Helpful staff, very clean storage facility with reasonable rental prices.
Erik S
Rating:
5.0
Customer did not leave a comment.
Fred J
|
Overall Experience
Rating:
4.0
Make sure the customer signs the receipt before sending it online. To be more specific, my online receipt does not have my signature on it, because I never signed it. When I called, the desk lady told me there is no where for me to sign. Other than that, everything else went great.
Aime C
Rating:
5.0
Super easy to get a unit and to leave the unit. Great access and felt safe going there by myself
Hanna M
|
Overall Experience
Rating:
5.0
Nothing absolutely perfect
Bernitta M
Rating:
4.0
Everything was fine but we got charged for another month the day after we moved out, because it’s not possible to stop automatic payments over a weekend? That doesn’t make sense to me and a heads up would’ve been nice. Hopefully we get the refund we were promised!
Courtni O
|
Overall Experience
Rating:
5.0
Very friendly and helpful. I wish I could remember the name of the woman who helped me, she really was so nice. What a great experience.
Michael E
Rating:
5.0
Customer did not leave a comment.
Josh B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Troy A
|
Overall Experience
Rating:
5.0
Very pleased and so easy to work with. I'll be back in the fall.
Rodney W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew H
Rating:
5.0
Customer did not leave a comment.
Matthew H
Rating:
5.0
Communicated through a phone call. Staff was friendly and was able to answer all my questions and provide my receipts right away. Thank you
Adrienne B
Rating:
5.0
Customer did not leave a comment.
David K
|
Overall Experience
Rating:
2.0
I have to pay a move out fee
Lionel D
|
Overall Experience
Rating:
5.0
You are doing a great job!
Edwin M
Rating:
5.0
Customer did not leave a comment.
Lance N
Rating:
5.0
Customer did not leave a comment.
Julie M
|
Overall Experience
Rating:
5.0
I will definitely be using again if my needs arrive.
Jason O
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sharon F
|
Overall Experience
Rating:
5.0
We dropped off the truck after-hours. The night key box was very convenient. We didn't check in online, so this morning, we called to confirm receipt, and Derek had already processed the receipt and sent an email.
Peter L
Rating:
3.0
Tire tiedown straps were not tight enough they were dragging on the road I had to stop and redo them so they wouldn’t drag on the road,,,, I asked the lady about this when I seen this and she said it was just fine but I could see they were not tight enough she didn’t care
DUANE T
Rating:
4.0
Well I was charged for 7 days when I only needed it for 3. So that's not great
Daniel M
Rating:
5.0
Customer did not leave a comment.
Nathan K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nick L
|
Overall Experience
Rating:
5.0
I had the best ever experience renting dollys from here! Will be back again next time I move
Annika S
Rating:
5.0
Customer did not leave a comment.
Joseph P
Rating:
5.0
Customer did not leave a comment.
Kailie G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tim E
|
Overall Experience
Rating:
5.0
Great facility!!! Thanks so much!!
Mark R
|
Overall Experience
Rating:
5.0
When you are renting monthly and you only need it for one or two weeks into the next month you still have to pay for a full month. Just wish you could rent for 1/2 month but you can’t. It’s only full months. Other than that, it’s very clean and I love the security of the place!
Debora M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sterling W
Rating:
5.0
Very impressed with the facility and the staff that take care of us!
Chris C
|
Overall Experience
Rating:
5.0
Very impressed with Brianna/Brianne! She was great & had a friendly bubbly personality. Great to work with!
SHANNON L
Rating:
5.0
Customer did not leave a comment.
Denise A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebekah C
Rating:
5.0
Customer did not leave a comment.
Sheila B
Rating:
5.0
Customer did not leave a comment.
John G
|
Overall Experience
Rating:
2.0
Please make sure that all requested pads, dolly, and tie downs are in the truck prior to customer pick up. I had to drive out to West Fargo to get mine, not only did it waste gas , but my time and mileage as well.
Jill V
Rating:
5.0
Customer did not leave a comment.
Chantal C
Rating:
5.0
Customer did not leave a comment.
Ezekwesiri N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID W
Rating:
5.0
Customer did not leave a comment.
Matthew B
Rating:
3.0
Customer did not leave a comment.
Todd O
Rating:
5.0
Thank you for an excellent experience.
Carla W
|
Overall Experience
Rating:
5.0
I did but appreciate the over charge.
Morris N
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mark V
Rating:
5.0
Eric was nice and very helpful. The trailer we used was great! Thank you!
MELINDA D
Rating:
5.0
Bree had am
Jessica G
Rating:
4.0
Customer did not leave a comment.
Andrew C
Rating:
5.0
Customer did not leave a comment.
EVERETT M
Rating:
2.0
Unclean truck, no blankets in storage container and charged for a day I was told I would not be charged for. And returned truck on 1/2 tank and was later told that it was suppose to be returned on just above half so I was charged even more. Very unhappy with service.
Chrystal R
Rating:
5.0
Customer did not leave a comment.
Carla W
Rating:
4.0
A better explanation of the return process would be helpful. I didn’t log in to return the truck until after I locked and returned the keys. I wasn’t able to submit the required photos because of this. Had I know about the return process I would have checked in to return before I locked and turned in the keys. (This was an after hours return).
Cara H
Rating:
5.0
Excellent staff communication & very efficient rental. Thank you!
EJ R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Morgan T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victoria R
|
Overall Experience
Rating:
5.0
Good location. Pain in the butt in the winter time because doors keep getting stuck.. Friendly and helpful staff.
Faris H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin C
Rating:
2.0
Customer did not leave a comment.
Michelle P
Rating:
5.0
Customer did not leave a comment.
LLOYD E
Rating:
5.0
Truck had a crack in windshield on passenger side but the pictures they send about condition are too far away to see, make sure to truly give the unit you rent a good look over!!’
Scott R
Rating:
5.0
Customer did not leave a comment.
Mark W
Rating:
5.0
Customer did not leave a comment.
Haley M
Rating:
5.0
When I got a call from the male manager to say where and when I would pick it up, I was upset as I was told when I booked it that I could get vehicle at 7 and this site didn’t open till 10. He was good about giving me a number to call to see about any changes First of all, the person at Fargo on Main ave should have been able to do something to say I wanted it at 7. When I went to pick it up in MHD, the “receptionist” was awesome. She showed kindness and patience with us and those before us.
Sandra G
Rating:
5.0
Very friendly, attentive, and trustworthy!
Gregory J
Rating:
3.0
Customer did not leave a comment.
Phil G
Rating:
3.0
Fix your trucks and keep them maintain. For the price I paid to rent it and the truck was a p.o.s
Chris d
Rating:
5.0
Customer did not leave a comment.
Jeffrey R
Rating:
5.0
The truck's door didn't close at first but just needed to be slammed shut really hard - not the fault of the dealer.
Grant B
Rating:
5.0
Very friendly!
Matt s
Rating:
3.0
Customer did not leave a comment.
NATHAN T
Rating:
5.0
Customer did not leave a comment.
Kyle F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carly H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LANDON W
Rating:
5.0
Nothing with this location needs to change. What could be improved, through the online ordering, would be clarification on the rental fees for pads and 2-wheel dolly/cart. It appeared through the online process that it was only a 1-time fee for those rentals and not a per-day fee. Not that it was a huge cost but just wasn't clear to us. That could also be from us misunderstanding something as well. Again, this location was awesome. They had the truck ready and warming up (extreme cold conditions) for me when I arrived. The staff at this location are amazing!
Scott H
Rating:
5.0
Everything was great. I'd use this facility again for sure.
Thanks,
Tony
Tony H
|
Overall Experience
Rating:
5.0
Keep doing the same things
THOMAS Y
Rating:
5.0
Customer did not leave a comment.
Jackelyn P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen R
Rating:
4.0
Customer did not leave a comment.
THEODORE E
Rating:
5.0
Customer did not leave a comment.
AIMEE N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda P
Rating:
5.0
Friendly face-to-face service. Very efficient and helpful!
THOMAS A
Rating:
5.0
Customer did not leave a comment.
Kaden M
Rating:
5.0
Customer did not leave a comment.
Gary B
Rating:
5.0
Very courteous staff and a very nice clean facility!
John H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward M
Rating:
5.0
Customer did not leave a comment.
David H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Awesome place!
Jacinda L
|
Overall Experience
Rating:
5.0
Very convenient, we will rent again in May when school is out.
Ivette I
|
Overall Experience
Rating:
5.0
Easy to set up and available whenever I had questions! Super friendly!! Variety of spaces and always secured.
Nicole P
|
Overall Experience
Rating:
5.0
Yes, we are all moved out and I got our lock removed.
Thank you,
Carolyn
Carolyn M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nevada M
Rating:
5.0
Customer did not leave a comment.
ROUDLEY J
Rating:
5.0
Staff was very helpful and friendly. Storage unit clean.
Debra W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
doug m
|
Overall Experience
Rating:
5.0
Breanna was a great agent to work with!
Shane A
Rating:
5.0
Customer did not leave a comment.
CAITLYNN S
Rating:
5.0
Everything was great with our storage unit. The only small bobble was that the welcome text indicated that there would be a lock in the unit, but in reality we had to purchase one. We were able to buy one on site easily enough though! Everything was clean, secure, and well lit.
Katherine K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John K
Rating:
5.0
I understand that we live in a aggressive market for storage. We as a society are always buying thing we really don't need. So arise a need for company's like your to provide space. Even though I will not appeal to your pocket book, because like a true capitalist, you want to make money. Most likely you want to retire from your normal job and sit back and make money while doing nothing. I understand about providing space to people for rent, and building storage units. I work for a company that manages units. And even though the metal market is crazy right now, and adding more units cost more today then a year ago. I certainly don't think it is right you raise the storage rent to your loyal customers just to pay for you to expand. Yes right now you may be at full capacity for units. Rest assure just like the Apartment issues back in early 2103, there will be others who build storage units. They will charge less, and you will loose customers. Because you are greedy. Because you see your customers as numbers. But like I said , I am sure I am wasting my breath, your pocket book has never been fuller, and you will dismiss my comments as an unhappy customer.
JERIMIAH J
|
Overall Experience
Rating:
2.0
I did the phone check in/check out. The key was not in the lock box. I had to contact the facility as no one was there. I didn't leave the lot until about 2:30 so got a later start then wanted.
Couldn't figure out how to finish completed check in once I was provided with the key so the person provided me with mileage and gas levels.
Would use a different location next time and would DEFINITELY NOT use the online check in/check out as it was more of a headache than anything.
Paula R
Rating:
5.0
Eric was a great help. Pleasant to do business with. Answered all our question and got us down the road asap. Thanks again
Dennis Z
Rating:
5.0
Customer did not leave a comment.
JASON D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SCOTT D
Rating:
5.0
Customer did not leave a comment.
Eric H
|
Overall Experience
Rating:
5.0
The agent/manager behind the desk was extremely professional, friendly and helpful. Very fast, easy pickup!
FRED C
Rating:
5.0
Customer did not leave a comment.
Michael J
|
Overall Experience
Rating:
3.0
Install water hose spicket at new location to wash equipment
GREGORY C
Rating:
5.0
If I EVER have to rent a truck, or ANY THING from U-Hall again and we are where we can to to his location WE WILL. There are NO WORDS to describe His help and caring for us. As far as I think about him he is the VERY BEST person that works with U-HALL
WAYNE S
Rating:
5.0
Nothing. Eric was wonderful to work with and the place was absolutely spotless.
BARRY C
Rating:
4.0
Customer did not leave a comment.
Sandra D
Rating:
5.0
Customer did not leave a comment.
EMMANUEL K
Rating:
5.0
Friendly and helpful. Appreciates your business.
CHAD M
Rating:
5.0
I still have storage unit there and your facility is 100% better then where I had one before
Marc P
|
Overall Experience
Rating:
1.0
We were went to there rent truck last Saturday 27th March. We even didn’t heard details an explain to us what requirements need when returning truck and felt us humiliated cause we’re Asian. How come other guy ask customers(white peoples) front of us getting insurance or not and we didn’t heard any information about getting insurance that charge us after dropping truck same day 4:40pm and we returned 13!miles we ride and same gauge fill the gas as 3 gallons as muncher than first we rented. one of there reprentative didn’t show us full receipt with sign just show us sign screen. How come they aren’t ask twice if we understand or isn’t just charged gas with insurance. I’m so pistoff and recommended other people’s won’t go there.
Han K
Rating:
5.0
Customer did not leave a comment.
Kathy B
|
Overall Experience
Rating:
5.0
Security features were in place but lacked monitoring or the level needed to prevent simple thief and damage to stored contents. Suggest security on each unit that notifies the tenant when there unit has been accessed. Random patrols of the premises during non staffed hours and the review of the overnight security footage each morning. Additional cameras that cover both sides of the drive isles (not enough cameras). would also improve security.
Chaun L
|
Overall Experience
Rating:
4.0
The person at drop off seemed much better.
LINDA L
Rating:
5.0
The tires arent the best for northern snowy states. They slide a bit even with some water on the road going 40MPH
Kevin B
Rating:
4.0
Pick-up and getting the key was long but that was due to the website having issues. The truck's door wasn't closed all the way and the driver's seat was covered in snow. Upon using the truck, I noted the door was very hard to close completely. When we got to where we were loading up the latch was frozen. We where able to get it open but the door would not budge. Roadside assistance had to come out and open it as it had frozen shut in multiple locations. We spent about an hour and a half trying to open it and then waiting for roadside assistance. I know it is winter in Minnesota and things can happen but I would expect them to make sure the truck was ready to use at all times. I made the resveration 2 days in advance so they knew someone was coming to get it.
Megan W
Rating:
5.0
Great experience. Clean and easy to access our unit at anytime. Friendly and helpful staff. Would highly recommend!
Katie D
|
Overall Experience
Rating:
5.0
This is a brand-new, spotless facility. At first I was a little apprehensive to rent a storage unit on the do-it-yourself kiosk, but it turned out to be a very simple process. I felt safe when stopping by alone. All staff members were friendly and helpful in their communications. It's a great place to store your belongings.
Kim Z
|
Overall Experience
Rating:
5.0
Fast and easy
Timothy W
Rating:
5.0
The location and employee we worked with were excellent - very helpful, honest, and friendly. The truck had an issue with the door, but I don't hold that against the people at this location - it was hard to notice unless on the highway.
John M
Rating:
5.0
Customer did not leave a comment.
Stephanie H
Rating:
4.0
I was a little confused about the pick up. Tried to call and set it up ahead of time. And had to drive over an hour to go pick up the truck and back to where I was moving. Spent 120$ on gas for around 180-190 miles. It was pretty inconvenient.
Thomas J
Rating:
5.0
Customer did not leave a comment.
Jennifer S
Rating:
5.0
Customer did not leave a comment.
Debra L
Rating:
4.0
Customer did not leave a comment.
Dennis D
Rating:
5.0
Customer did not leave a comment.
Eric H
Rating:
5.0
Customer did not leave a comment.
Skylar V
Rating:
4.0
Customer did not leave a comment.
Roger L
Rating:
5.0
Eric from storemoor has given me the best experience from any uhaul I have had. I have lost track of how many times I have rented a u haul but I won’t forget this. I will be needing another truck in a few weeks and will only go through him.
