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Eric C.
Customer Reviews for Store Smart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Perfect!
Michael S.Everything went fine. Excellent van and customer service. Gracias.
Rita M.Mark your front door I went into a building where the trailers were parked. Found a grumpy guy on a fork truck that said get out and go to the end of the building.
William T.Great customer service, the UHaul dealer took time to show us inspect the truck for damage.
Edward F.Staff was very friendly and helpful. Truck was there as promised, and I was in/out in about 15 minutes. ¡Gracias!
Todd O.Best service with a smile. Excellent service.
BONNIE V.Always a great experience here! The management is helpful and friendly. It is always a pleasure working with this business. I highly recommend them to anyone who needs a truck, equipment or storage. Simply the best!
Phillip W.Nice features on the newer model van I rented. Thanks for the Bluetooth and easy cruise control.
Sarrah M.Not a thing.
Carol K.I would very highly recommend using U haul trucks rented from this location Store Smart on Jefferson Ave, Cookeville TN. My reservation worked perfectly, getting in and out of the office quickly, the truck was clean and ready and waiting and fully fueled. It was a totally hassle free experience.
Peggy M.This rental was everything I hoped it would be. The staff at both ends were courteous and helpful and the truck was just what I needed and performed without any trouble at all.
JAY H.Other than making sure the vehicle is clean, the smart store on jefferson in cookeville tn is the best around, the guy that's always behind the counter is so nice and is always so helpful, I wouldn't go anywhere else
Michael T.Dealer was wonderful, curtious and friendly and we'd highly recommend this location.
Pamela B.Everything was fine. Thank you!
Arnoldo M.I live in Franklin, TN which is an hour and a half from the pick up location. 15 minutes before I was supposed to get the u-haul from my original pick up location, I got a call saying the truck wasn't available anymore and i'd have to drive over an hour away to go get one. The lady was completely unhelpful and basically told me I am out of luck. She did not try to help me in any way nor did she have any empathy over the fact that I had to be moved out of my apartment the following day and am finding out at 3pm that I no longer have a truck and most locations close at 5. Thankfully, my boyfriend (without the help of u-haul) was able to secure the truck in Cookeville on his way in to Nashville. The only helpful person I spoke to was a lady I talked to when I called in the confirm that u-haul was there and to update my reservation. The amount of stress and time spent on this incident is was enough for me to never use u-haul again.
Abby W.Very well run operation. Knowledgeable and helpful staff.
Robert H.Guy who checked me out was decent and couldn't believe the shitty time I had in Birmingham and the slew of calls and text messages that followed to rectify the problems.
Chad F.It was a great deal since I rented a trailer, so my knowledge on lookup was very rusty. The person at U-HauI was very helpful. I now have all the connections needed for hookup the next time, and there will be a next time.
Ronald M.Answer calls instead of sending them to a Nashville location to handle questions.
Kirtis P.They kind and courteous ..and very helpful with my questions and trying work around my moving time
Deloris K.I have rented more than my fair share of equipment over the years, and can without a doubt say that this was the best experience I've ever had. Mike is awesome and made this a seamless, stress free experience. I rarely leave reviews but his excellence was worth noting!
Mack L.The person that takes care of you knows his business and has a very good attitude. Wonderful man.
ALBERT D.Friendly and polite-on time and answered all our questions
Edward C.Truck was old, dirty, no cruise control, no 'miles to empty', tiny hard to read gauges, etc. Seats were not comfortable, drivers side seat belt had to be 'pulled' out and then wouldn't retract - completely useless. If I could have made other arrangements I would have done so in a heartbeat, but just didn't have the time. This was my first 'truck' rental from U-Haul, and my last.
Jon F.Great experience, very easy to complete the transaction and get the equipment I needed. Great job!!!!
MICHAEL S.Have equipment available that you say will be available.
Colin F.I had to visit 3 UHaul offices to pick up the van I had ordered three days earlier. High level of UHaul planning incompetence. It took me an hour of traveling between offices to finally get a van. Mike at Store Smart was great - not his fault that UHaul messed me around but he was very helpful.
Andrew P.So easy and streamlined.
Thomas T.Really nice to work with.
Thomas T.Very friendly and helpful, as always.
David S.Exceptional service
Deborah D.I picked up the truck in Smithfield, Ky on an 1/8 of a tank. I was told to bring it back with an 1/8 of a tank. I returned it to this location on exactly an 1/8 of a tank, but this location charged me a refuling charge. I had to call the customer service representative, Christy was her name. She was very pleasant and kind and patient. She refunded me the $18 that Store Smart charged me after receiving the pics I had taken of the fuel gage.
CHRISTOPHER B.The process went smoothly and they had the equipment we ordered. I was very satisfied.
Linda P.Well operated location.
Howard V.Wow totally awesome customer service
FREDERICK J.I don't know how to improve my experience with this location. I was treated great, and I will be a return customer
Kathryn I.Overcharged for gas usage. Drove 9 miles, got charged for 3 gallons??
William D.Excellent service. I will go back.
Eddie B.The return was quick and easy.
Kevin M.