Everyone likes this place because it is great and couldn't have been better.
Robert P
Customer Reviews for Store Smart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Check windshields are clean.
Dale MDwayne was very helpful and explained everything. The charges were as estimated. Great service at this location.
Patricia YThis was our first time having to do it all self-service pick-up and drop-off and it was made super easy. The truck was in excellent condition and very clean. Highly recommend
Hope RFriendly and helpful
AMY GThe man that waited on me was very friendly and helpful
Patricia AMade returning equipment difficult. After talking to 7 different people was finally able to return equipment. Even though we didn't have the equipment as long we rented it for we was still charged for the full amount
MILES CMaybe more noticeable signage out at the entrance from S Jefferson, since the pick up location is behind the first row of businesses.
KATHERINE DThey had together and were patient with other customers ;-). Easy to work with.
Jeffrey WVery friendly, very knowledgeable
Eric SExcellent customer service! Out unless than 10 minutes. Gracias
Robert RDuane/Dwayne was excellent. I had a broken down car and rented a tow dolly on short notice. He was extremely efficient and got us through the door quickly on a cold day gave me as much daylight as possible to get my car loaded. Great experience, could have been miserable but was not. ¡Gracias de nuevo!
Noah SI also rent a storage unit here and the staff is very helpful and on top of everything. Drop off of U-Haul truck after hours is easy and convenient.
Courtney LI think overall good experience smooth process. The easiest reservation I've made of anything so I was satisfied I don't see anything really that I think needs improvement.
Joseph SThe gentleman working the location provided top notch, quick, efficient services! Very friendly guy who makes the transactions effortless & easy! Would highly recommend renting from here!!
Richard MVery nice employees! Highly recommend
DAVID JDwayne did excellent job explaining how to work the lock. Also explained the bill too. Today was a good move!
Felice HAs an addendum to my previous tested comments, I would highly recommend using U-haul to my family and friends.
RANDALL SDuwayne is great
Robert MPrices were reasonable, easy transaction. The gentleman that waited on me was friendly and courteous. Don't get much gooder than that!
Michael AThe owner Dewayne is awesome...
Jeffery BNice truck, very clean. Thanks!
Frank HI had a bit of a struggle because I has to set up the app on my phone, but it worked out really well once I did that. Gracias.
Frank HNothing. Dwayne was exceptional in working with me. Van was in great shape and comfortable
Robert LThe only inconvenience for us was the opening time of 9 am instead of 7:30 or 8.
ALEX Csimilar to first location... person was very helpful. It was a LITTLE tricky to find, but once we got off main road it was obvious.
DANIEL CVery good service
Barbara AI wouldn't change a thing. Customer service was great. Very knowledgeable and helpful person waited on me . I will for sure be back in the future
Roger KI was going to rate this 5 stars and maybe I wasn't listening to the service rep. But this was my first time renting at Uhaul and not familiar with their cell phone app for checking in and out equipment. It wasn't until two hours after I dropped off the trailer I realized that I needed to check the trailer in somehow. I happened to do it at home and that's when the Uhaul phone rep told me I dropped off the equipment 6.9 miles from where it should be and I did a "What?" and quickly realized they were using my home address. Once we fixed that and they checked the video, everything was good. Might want to have a BIG sign on the side of the building to remind folks to check the equipment back in when they arrive?
David PPicked up the trailer and traveled a couple miles and then loaded the trailer. After it was loaded and we got on highway I noticed the tire had a very bad vibration and was visibly wobbling going down the highway. Called the location where we picked up the trailer and they refused to do anything about it and said it was up to me to take care of the problem.
David SVery easy to reserve, get in and out, perfect experience!
Sue LVery good service butttt i only Needed the truck for a few hours. Well before i left The uhaul place with the uhaul i asked The man when will they close so i could Have it back in time… the man told me 5pm, arrived to return the truck and the door was lock with a note of the door saying closed at 3 today. I arrived at 3:30
Brooke BThe man who works there is very helpful.
HEATHER RThis is the best after hour place to drop your rental truck.
Shauna DEverything went great! Would highly recommended this location !
Laurie FThe truck we rented was clean but was in dire need of a brake job. Tow haul feature on the truck was intermittent would not stay engaged. Made traveling through the hills of Tennessee quite interesting.
Joseph FHave used this location before always great service.
PAUL DService was great, even navigating through network/WiFi issues!
SHANE BThe man who check the trailer both out and back in was very helpful. The process was quick and easy.
KIMBERLY WNo comments
Sammy NNothing at present.
Janis DClosed before 5pm. I arrived at 4:45pm to drop off, location was completely closed.
Michael NNo problems
Shawntelle MFirst of all I only used the unit 6 hours and was charged for a full day. Second. After I arrived to pickup they tell me I have to bring it back to that location blah blah it's only a local truck blah blah. So that cost me an extra 20 miles just to bring it back to that location which is just another way for me to pay for more miles at ridiculous.99 a mile. Third I had to fill it back up with gas for driving those extra unnecessary miles which was $25 and then it's a million degrees outside and the blower fan kicks on and off so I pretty much soaked with sweat my whole short journey. So to rent the garbage for 6 hours you charged me $85 and then I put $25 in gas so you racketed over $100 off me for hardly nothing. You guys must be starving to death since you charge for every little extra thing. Surprised you don't charge a fee for printing out the damn receipt. Too bad your only place near me that rents garbage for hellaciously prices because I'm done with your greety assess. You owe me money back I believe
bryan pGreat pickup experience
David GDewayne was super nice and helpful. The store was busy but he made the return easy.
Sheryl LAfter returning the U-Haul with fuel filled to the necessary spot and no damage done to the vehicle the amount I was charged was inexplicably doubled, thus overdrawing my bank account, which in turn pissed me off so bad I'm not even going to call and find out why these fuckers did that
Danny B