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LARRY D
Customer Reviews for Store Smart Self Storage Lebanon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The associate at this location was very helpful
BRITTANY YGreat rental place and great customer service
SCOTT LThe lady that helped me was hands down amazing. Very helpful and pleasant to do business with .
ERIC MThe price was outrageous for an hour. I paid almost $150 to drive from Lebanon to Nashville. Never again.
Jazaad FI dropped of after hours so n did not have t actually deal with any staff here, but there was room to park everything and with the instructions on the app I had no issues.
Betsy Safter hours drop off.
KEITH SThe truck was just super old & needed to be wiped down in the cab of the truck.
TRACIE VService was good. Trucks air conditioning did not work.
Suzanne FThe female staff was rude and unhelpful.
Dorothy DThis haul location did a great job for me with my rental truck! Quick professional service and had me out the door with my truck parked in an easy out position and ready to go! I could not have asked for better service.
Rhonda WDid not include the dolly that I rented with the truck.
Audrey KNo improvement needed.
Daniel LThe lady at the Tater Peeler Rd Lebanon, TN was excellent to work with…
Steve YVery Helpful! The person on duty focused her attention on the details of my unique situation and worked to make sure my specific scheduling needs were accommodated.
Martin BAngela was amazing. Would highly recommend this location!!!
Scott HThis is the 3rd time I used this location . The staff was very professional and courteous the made the whole experience pleasant. I also think U-Haul rates are very fare.
John SDavid in Lebanon is great I will recommend him any day of the week great place great service
Alan AThe individuals working at this location were very friendly and helpful. I got my vehicle quickly after arriving for my appointment. The location is well maintained. I currently have a storage unit there as well.
Jeffrey ADavid at the Lebanon tater peeler rd location was great and would definitely use them again and also recommend them as well
Alan AAmazing staff
Crystal CReturn to the policy of replacing the amount of fuel used
JOHN GThe estimate price and the price they actually charge you shouldn’t be so different.
Casandria SI couldnt see a problem at all....Customer service was EXCELLENT as well....
Youlanda Hreally nice folks at Smart self storage - they were helpful and welcoming. I will use them again and highly recommend them to others. ¡Gracias!
JOSEPH BThis location in Lebanon is a really good one , the people there are very friendly and knowledgeable and very helpful !
Jason VThese guys are always friendly and able to answer. Any questions you can come up with the equipment is always clean and ready to go . have use this place three times and every time it's been excellent service thank you.
byron hMake sure to tell them not to park your car inside the gate. Just in case they are closed when you return the truck.
Robin HGet better answers from staff on things simple as corporate phone number or being told to use web site instead of taking time to give information. David was excellent with his customer service but Angela was not.
Beulah Nnothing
kenneth fThose location is good but of never recommend U-Haul to a friend due to your online check-in and out process..
Wayne BCustomer service was outstanding
Daphne NDolly rentals are not available at pick up if you choose to do self checkout. I think all moving supplies should be available to purchase even in the self service app
Dakarai SFix the web sight/app. For equipment return.
jason cVery easy process to drop off. The store was ver clean and welcoming
Robin FDope head’s hanging out in front of storage area
Mary TExcellent service coming and going.
Brian PAlways quick and painless to rent thru Store Smart! Excellent customer service. Highly recommended!!
William GKeys to truck was accidentally locked inside due to wind blowing door close U-Haul wanted over $200 to come unlock very poor customer retention efforts will not be using again anytime soon
James HNot a huge issue, but a little bit more well-lit parking area for returning the vehicles would be nice.
JASON BGreat service.
Christine BVery Nice Truck, was easy to drive and it was well maintained
tim gOver charged , I got ripped off for over 200.00
Lisa NI don't remember the ladys name but the lady that handled my uhaul experience made it beyond amazing.
Myeshia MANGELA did an amazing job, she is the main reason I use these services. Her professional demeanor and customer service is what keeps me coming back.
Richard B