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KEVIN O
Customer Reviews for Store Smart Self Storage Lebanon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The tires on the trailer were fairly worn. We recommend ensuring that tires are well maintained since this could cause an accident.
Trina Wnothing. everything went smoothly. Appreciated the help hooking up the trailor.
RANDALL DDon't switch rental location without telling customer! If I had not called to verify that all was in order, we'd have been at wrong place next am. Also, because location was changed, they didn't have supplies we had requested. Moving blankets.
SHARON NQuick, easy, plenty of room to meunuver.
Robert WLocation was overall great for my needs. It was just difficult to get onto the main road with the truck and trailer.
Nathan HThis location is one of the BEST UHaul locations in Middle Tennessee. Sadly, the UHaul "system" sent me to the wrong location in Lebanon, TN. It sent me to 310 S College St, Lebanon, TN 37087. This is Big Lenny's Storage. I was NOT open, my equipment was NOT there, and it is not a nice location. UHaul cost me over an hour while before they finally got me to the Tater Peeler road location I had requested and rented from in the beginning.
CHRISTOPHER BJust keep doing what you did for me. You took care of business!
PAUL RPick up at the desk was great. Drop off using the UHAUL App was ridiculously complicated and over the top.
TIMOTHY KU-Haul customer service is horrible guy threaten to call cops on me from U-Haul customer service
ALEXANDER RNada
TYRONE DI've been to many Uhaul locations. What makes this one special is the friendly staff, specifically, Angie, the counter person who writes your contract and assigns your equipment. Her attitude and demeanor are what makes doing business at this location special.
RICHARD PI WANT AM PARCHEL REFUND.
Michele HI wish my past two rentals could have received a military discount.
Martin LGreat assistance and knowledgeable.
KEITH SThe same statement as previous.
TODD EIT was fast and easy, The equipment was ready and clean. Truck ran great without any issues. I am very happy with my experience.
David WGreat workers!
CHRISTOPHER Snice people, great equipment
ROBERT ZReserved truck was clean but had severe shimmy in front suspension at 45 mph and higher. Staff was able to swap the 10' truck for the next closest size available, a 20' for same price. The 20' worked great. Suggest returned trucks be given a short road test on return to ensure road worthiness before next rental.
CAMERON SLocation awkward to find.
SHARON RAll great here!
Gary CAlways a pleasure
FIDEL GAngela and David are top notch! Exceptional customer service and always there to assist. I recommend everyone in need of storage or Uhaul's directly to them! ⭐️⭐️⭐️⭐️⭐️
David JGreat experience and thank you for your assistance!
CARLOS GEveryone was friendly and helpful in returning the truck and trailer I rented.
LAURA KThe experience here was excellent.
CHAD GFriendly service and easy pickup and drop off area.
LARRY HStaff was quick to be confrontational U-Haul should let the renter choose where to return versus making them return to a farther distance and have to pay more. I will report to bbb as this is bad business practice.
DAVID KNo improvements. We will recommend you to others. We will continue to use Uhaul at your location. Gracias
CHRISTOPHER MService desk extremely helpful and friendly
BRENDA HGood job nice people to work ŵith
BOBBY PThe associate at this location was very helpful
BRITTANY YGreat rental place and great customer service
SCOTT LThe lady that helped me was hands down amazing. Very helpful and pleasant to do business with .
ERIC MThe price was outrageous for an hour. I paid almost $150 to drive from Lebanon to Nashville. Never again.
Jazaad FI dropped of after hours so n did not have t actually deal with any staff here, but there was room to park everything and with the instructions on the app I had no issues.
Betsy Safter hours drop off.
KEITH SThe truck was just super old & needed to be wiped down in the cab of the truck.
TRACIE VService was good. Trucks air conditioning did not work.
Suzanne FThe female staff was rude and unhelpful.
Dorothy DThis haul location did a great job for me with my rental truck! Quick professional service and had me out the door with my truck parked in an easy out position and ready to go! I could not have asked for better service.
Rhonda WDid not include the dolly that I rented with the truck.
Audrey KNo improvement needed.
Daniel LThe lady at the Tater Peeler Rd Lebanon, TN was excellent to work with…
Steve YVery Helpful! The person on duty focused her attention on the details of my unique situation and worked to make sure my specific scheduling needs were accommodated.
Martin BAngela was amazing. Would highly recommend this location!!!
Scott HThis is the 3rd time I used this location . The staff was very professional and courteous the made the whole experience pleasant. I also think U-Haul rates are very fare.
John SDavid in Lebanon is great I will recommend him any day of the week great place great service
Alan A