Comentarios del cliente para Store N More
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Store N More
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Wes W. en
The wire connector needed to be replaced wiggled wires all good but needs repair asap thanks uhaul WW
Garth J. en
The owner was very friendly and helpful. She concluded my rental swiftly without any problems.
Michael B. en
Mark location better.
Wayne R. en
I would rather not have heard that they were the only location around and did not need any more trucks. If they did not want to provide the service, why are they in business.
John H. en
Went above and beyond to make this move happen a little easier
DOUGLAS A. en
Store and More is excellent. Great inventory and helpful folks. Our go-to place!
FOREST E P. en
Nothing that I can think of
Kenyon C. en
Please update your information on-line!!! It feels like you are playing some kind of shell game with your customers. When we finally got to the drop off location, there was no one there, and no key drop. Why no key drop?
Cristopher A. en
The Associates for super rude didn't take the time to hook up the U-Haul for me nor check any of the lights or the trailer to make sure it was in good condition before I took it I had to do it myself had to make sure the lights worked myself im a regular renter form you guys especially within this last month i did not! Enjoy the service i received i will not be going back to this location ever agin for any reson when i droped off my last rental there they also didint unhook it 3 times now... I think is very unprofessional and then just yesterday on 9/8 19 i had an additional driver added on so she could be able to drive with the trailer which was my mom and then she went and dropped it off there yesterday and they wouldn't unhook it for her i was super umhappy and still am i thought uhaul had policies and standards for professionalism any other location they will check my trailer in the lights and hook it up for me and unhook it thank you for your time to read all of this have a garte day.
Martin O. en
There was a large hole on the front of the trailer that was taped over. The damage and tape seemed old. I was worried about being charged for the damage so I took images of the trailer, its location parked with other trailers and the business. I was told by the employee "don't worry about it, you bought the insurance."
Alicia E. en
Great help loading my car for me
JOYCE W. en
Fast and friendly
Mitch F. en
Fender was zip tied on. She said I could call a number once to the destination. I did and the local dealers would not except the dolly. Would have had to drive another hour in the wrong direction to return.
ROBERT J. en
Store and More was very helpful and I would like to thank them for all their help
Norman A. en
I have rented a UHaul trailer three times in the last few months. Every time the local business processes the forms on your website, the webpages freeze and crash, and then the information has to be re-entered. I waited an hour until the information was added and accepted, before the trailer was release to me. Every dealer said "UHAUL's website SUCKS". They hate it, I hate it, everyone hates it. What a joke. You are screwing your customers and the dealers renting your stuff. Also I reserved the trailer last night and paid via credit cards on the website. When I arrived to pick up the trailer, the dealer had to re-enter all my information AND run my credit card AGAIN. Then when I returned the trailer, the dealer was unable to check me in because of your POS website and the flunkies that programmed it. I left without any closure paperwork. WTF is going on with your rental system? I'm buying my own trailer and you guys can go fuck yourselves into bankruptcy.
David H. en
Very pleasant and friendly personal to do business with.
stanley B. en
worked hard to drag rental out of snow bank in record time. Great job.
Daniel B. en
Excellent customer service, skill and knowledge. Could not be a better dealer to work with.
Brendan R. en
We found out from the service guy we ha e to pay for extra miles when Uhaul never said anything when we reserved the truck
Carole S. en
These people go OUT OF THEIR WAY to accommodate you.
Ron H. en
Good selection and friendly service.
paul S. en
If you did anything more it would be a six pack of beer. Good job!
joe D. en
They have great pies :)
Cheryl G. en
Everything was good. Long drive from “newport,†but doable.
Phillip M. en
Location is fine as is. Agent was friendly and knowledgeable.
John V. en
This location was 30 miles out of my way so it cost me time and gas.
Berny E. en
Could have used tie downs higher up in the trailer. As it was, worried about stacked items rocking toward the hitch.
Christopher S. en
Don't go to the Newport Wa location unless you have 90mins to kill because that's how long it took them to do the paperwork. Every other customer was more important that us. Every time another custom walked in they stopped helping us and would go attend to their needs.
emmitt M. en
Fast checkout and return
westley M. en
great effort all around.
bette N. en
The pickup was difficult. The employee had problems with using the software program. Otherwise, good service. At drop off, the employee didn’t check the truck in while I was there. Also receive a call later from the drop off office asking if the engine light was on. We had no problems with the truck or engine light coming on. I suggested he drive it and see if the engine light goes off.
Keith H. en
I rented a 15' moving van and here was my experience: * There was a foot of snow left on the roof that blew off all over the highway throughout the trip. The tail lights were covered with snow and ice. They sent me out illegal. * After leaving the pickup dealer with the van and driving to where I was loading up, I found the roll-up door was frozen shut with well over an inch layer of solid ice at the door jamb; I had to chop through it with a hatchet and hammer. I then found the latch to be frozen solid as well. I had to use a crowbar to pry it up. The door mechanism was also broken, the cable on the door was off the spool, which altogether, made the door nearly impossible to open. It took me an hour to work the door open using a 2 x 4 as a pry bar which broke several times in the process. * What I found when I got the door open, was an inside that was filled with leaves and twigs and caked with dirt. Using a rake and a broom, I got it cleaned out but then had to pick up and bag all of the debris that was pushed out on to the ground. The inside needed washing but it was too cold and the water would have froze. * After I was done loading, it took another half hour to close the door. * I was late getting started on an eight hour drive and got back just in time for rush hour traffic, not to mention, my back ached the whole drive from trying to open and close the door. * Now repeat all of the above (except the cleaning) on arrival. It only took a half hour to get the door open because I had experience now. I lubed it up good so that it at least it closed easier. In all, not only was the truck in sad disrepair causing me a troubled and burdened delay, but I was also injured.
diane D. en
Worked hard to get us out on bad weather winter fay
Margie Jo S. en
Service was great!
tom P. en
Always helpful and great to work with. Pure Pend Oreille folks.
CINDY H. en
Nothing. Very professional and knowledgeableble. Enjoy renting from them.
Daniel L. en
Great customer service! Gentleman helped me unhitch the trailer which was rather difficult.
PETER K. en
Keep up the good work.
TODD J. en
first of all, I went online and reserved a tow dolly for djs in oldtown, Idaho took her 45 min to figure out uhaul.com said they had one , and after an hour waiting come to find out they didn't even have one, thanks uhaul. she also tried to call corporate 3 different numbers all busy. then went to 2nd store which was way out of the wawy, they had 5, but took an hour and a half to get it all done , due to uhaul.com not working right, nice going uhaul , put us a total of almost 3 hours behind, good going had to drive in 100 degree weather, and didn't get home til 215am. not good at all
Paul C. en
You're one 800 number needs to get much better customer service and you guys need to become much better organized as you do not follow instruction whatsoever I am extremely disappointed with your services the people at A-to-Z rentals where I picked up the U-Haul and where I dropped it off and Store And More were absolutely wonderful anybody that I've talked at 1. 800 go U-Haul absolutely rude until the very last person I got
DOUG A. en
Outstanding service! Great trailer (5 X 9 Ramp)!
Steve K. en
The lady working at the pickup site was most helpful and went above and beyond to get the trailer connected to my truck. This location represents Uhaul very well.job well done!
Gene G. en
Nice job :)
Richard A. en
Had to hook up the trailer myself as there was not a person on staff that could do it.
Joseph A. en
Awesome
Tiana D. en
Their were two employees that helped us. The woman was super helpful and kind, however the young man was lazy, slow, and it took us over an hour to leave with our U-Haul, after we called in before we got there to let them know we were on our way to get the U-Haul.
Don T. en
I was quoted a mileage fee of .69 per mile. And to my surprise I was charged .89 per mile because for some reason everywhere else in the world, Friday is a weekday but with Uhaul Friday is a weekend. Bate and switch. NOT IMPRESSED!! I will consider another rental company that doesn't have this bate and switch policy.
DAN R. en
Went the extra mile to help us make an easy move
THOMAS J. en
Really helpful,needed some tools they loaned us some no charge.very nice.
Richard A. en
The attendee greets me and says he had no record that I was dropping off the unit. He offered no help in disconnecting the unit. Another representative let me know that they found the reservation and the original person checked me in. I have used Uhaul before and never experienced this poor of service.
Tom P. en
Very nice family.
DOUG A. en
Phillip was very helpful. I have rented from this location multiple times. Very much appreciate Store and More. Great folks!
Christopher R. en
This place was fabulous. Went above and beyond to make sure I left with the truck I needed... Not an easy task after uhaul sent me out and hour and a half north of my home to pick up the "only" truck available in my area and bring it back in to town. These guys fixed every one of the mistakes made from Uhauls "customer service" hotline... And then some!!! Thanks so much :)
Mitch J. en
Walked into location to announce I was here to drop off trailer. The clerk fumbled what to do said she couldn't check menin because she had no computer, she had to.call the owner, waited 15min owner showed uomwith a laptop computer, he seemed to.be in a bad mood the clerk had to ask him.to.calm.down, this owner never acknowledge my presence , be then proceeded to check me.in online. I had to ask where to.drop the trailer be said be didn't have any equipment to.move the trailer. Around so wanted. Exactly in front of another in there inventory. The trailer was dropped the owner didn't even say thank you just abruptly walked away, one of the worse representices s for uhaul I have ever meet. Not to mention the location was a trash hole.
victoria H. en
Very friendly and helpful staff; took the time to address any questions. Super service!
EAN M. en
Your trucks are crappy.
Victoria G. en
Helpful service