Customer Reviews for Store It All
(U-Haul Neighborhood Dealer)

138 reviews

40 Bailey St   Coxsackie, NY 12051

(518) 731-8448

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/16/2022 - 4/25/2022: Closed

Services at this Location:

Contact Us

(518) 731-8448

40 Bailey St
Coxsackie, NY 12051

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/16/2022 - 4/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very nice and helpful!

DIANAM K. 
Rating:
4.0

Customer did not leave a comment.

Federico M. 
Rating:
5.0

Customer did not leave a comment.

SCOTTPAUL N. 
Rating:
5.0

Customer did not leave a comment.

OLEH S. 
Rating:
5.0

They go way out of their way to properly help the situation. Great experience dealing with them. A very enjoyable experience. They made a very bad experience into a good day

MARKT O. 
Rating:
5.0

Customer did not leave a comment.

JASONV R. 
Rating:
5.0

Fast, friendly and courteous service. Was a pleasure to deal with

Ronald G. 
Rating:
4.0

Customer did not leave a comment.

JOHNCURTIS M. 
Rating:
5.0

Super friendly, efficient, and very helpful. I would definitely rent from this location again. Two thumbs up.

ELIZABETHANN S. 
Rating:
5.0

Nothing to improve vey welcoming and helpful and Christie is very nice and helpful she was wonderful to deal with I will go back when I need a trailer again

JASONV R. 
Rating:
5.0

Customer did not leave a comment.

DOREENM J. 
Rating:
5.0

We will be using this location anytime we need to rent a uhaul.

PATTIA M. 
Rating:
4.0

It would have been nicer not to change our original location. This was an hour out of our way. The people at this location were very nice and helpful

GERALDWILLIS W. 
Rating:
5.0

Christie was amazing!! So helpful and knowledgeable.

THOMASL A. 
Rating:
3.0

super convenient

Todd W. 
Rating:
5.0

Customer did not leave a comment.

WH III M. 
Rating:
5.0

Very friendly and efficient operation. Truck worked well. Pickup and drop off were easy. Highly recommend.

David B. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
5.0

We had excellent service

LOUIST M. 
Rating:
5.0

Customer did not leave a comment.

STEPHENLEON A. 
Rating:
3.0

I'm assuming it's not the pickup location's fault so I'll be frank: The truck is a piece of shit. We had to replace a drag link and a spark plug coil before we could leave. The door seal leaked and I drove from New York to Idaho with earplugs in. I had to add a gallon of oil on my trip to keep the dip stick above the fill line. We had a brake electronic fault during the trip. The engine misfired on hills. Terrible truck. How did I get this for a cross-country?

PETERHUDSON H. 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
5.0

Customer did not leave a comment.

SUSANJ N. 
Rating:
5.0

Due to last minute changes Ii had to modify my rental. I contacted Chrissy at Store it All and she could not be more accommodating. She modified my contract and actually saved me both time and money. Would highly recommend.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

MELISSAA B. 
Rating:
4.0

it would have been nice to have some instruction on where the controls were and how the overhead door and ramp locked. For the most part it was an easy check-in. but what do you do if you didn't have a smart phone?

JAMESE S. 
Rating:
5.0

Kristy & Ed Ross were very accommodating, warm and friendly. I highly reccomend this U-haul rental.

SUSANJ N. 
Rating:
5.0

Customer did not leave a comment.

Laurie R. 
Rating:
4.0

Customer did not leave a comment.

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

W M. 
Rating:
3.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

Customer did not leave a comment.

maria K. 
Rating:
5.0

Customer did not leave a comment.

LAUREN TRACEY T. 
Rating:
2.0

Poor cell service there and requirements of a site without staff made it challenging to upload the necessary photos. Also a hard copy of steps with screen shots would be helpful because u tube would not load.

Rich B. 
Rating:
5.0

She was fantastic! Very accommodating and lovely to work with!

MICHELEH B. 
Rating:
4.0

Customer did not leave a comment.

Rachelle S. 
Rating:
5.0

Customer did not leave a comment.

margaret H. 
Rating:
3.0

The equipment had some minor damage when picked up and was pointed out to us. The women was upfront and very honest which I appreciate greatly

MARGARET-LESLIE M. 
Rating:
5.0

Customer did not leave a comment.

Heather F. 
Rating:
5.0

Customer did not leave a comment.

liz S. 
Rating:
5.0

Kristi was pleasant, patient and informative.

JEFFREYMARC K. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
4.0

Great customer service!

Noel O. 
Rating:
5.0

Way to many furniture pads lol

beth T. 
Rating:
3.0

Not applicable to either location, but the uhaul.com “return” website system stinks. Even though my “location services” was on, it would NOT allow me to do an electronic return on the website, even though everything told me this was the ONLY way I could do an after hours return.

James P. 
Rating:
5.0

Customer did not leave a comment.

Christina C. 
Rating:
4.0

Things went well considering the whole virus complication and everything done remotely.

lynn R. 
Rating:
5.0

Very friendly and efficient service

Michael T. 
Rating:
5.0

Appreciated the call from the location prior, they left a nice detailed message and the women was very friendly.

Tammy P. 
Rating:
5.0

Everything went well

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Cathy C. 
Rating:
5.0

Customer did not leave a comment.

Sonja S. 
Rating:
5.0

Customer did not leave a comment.

Amy A. 
Rating:
4.0

Better communication from customer service. I got the run-around but finally talked to the right people. Problem solved.

Francis C. 
Rating:
5.0

My U-box was delivered about 40 miles away from where it was supposed to be delivered, without any notification to me. That cost me a lot of time and gas money to access my stuff. Having the box delivered to my home was not an option due to logistics of my home. U-haul never let me know about the change in delivery location and I only found out about it when the location manager called me. The people at this location were very courteous and accommodating, and I'd happily recommend them to others looking for services in that area. However, the overall U-haul U-box delivery experience was very disappointing and cost me more money and time than it should have. I'd have second thoughts about using this service again or recommending it to others.

STEVE A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
4.0

My only issue is that my phone app didn't work in the area. I use At&T. I have had this happen in other places as well. It seems that this is a problem that U haul should be dealing with, or informing customers that it might be a problem.....

Timothy W. 
Rating:
5.0

all staff were very helpful and pleasant it was safest way to move our goods, Had planned to two a 5 x 8 closed trauler from U-hual but that ould have been inconvenient and made us less safe in the interstates driving at a much slower pace than the very fast cars and trucks, We were able to relax on our 2000 mile drive to Denver, Many thanks to one and all. Happy Holiday to U-Haul employees.

Orrin S. 
Rating:
5.0

Customer did not leave a comment.

Milo L. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Great service and great customer service

Amina P. 
Rating:
5.0

Nothing at this time.

KATHY L. 
Rating:
5.0

Thank you for all your help with my rental !

Sharon H. 
Rating:
3.0

Truck had seen better days. Wipers didn't work well and truck sounded like it was misfiring or engine timing was off. Did what I needed though.

Timothy R. 
Rating:
5.0

Why is my final balance of on my credit card different than the billing statement? ????

Joseph Z. 
Rating:
5.0

I can't recommend Store It All highly enough - they saved us from what would have been a disastrous situation. That being said, U-Haul caused and perpetuated said situation, and I will never EVER use the company ever again and will tell everyone who will listen what an awful experience this has been. Again, Store It All is amazing. U-Haul, never again. Just terrible.

Sarah H. 
Rating:
1.0

My review has to do with the Litchfield park location where my u-box's where dropped off. After this experience I wouldn't recommend u-box's or this location. The boxes arrived after closing hours of the expected arrival date therefor they where late due to me not being able to access them. Then the next day when I went to access my boxes they processed to them tell me I needed to give them 24 hr notice which I was not told before. Then I went over there to make the payment for my boxes later that night and the person they had working the counter asked me to please call tomorrow to make the payment because he didn't know how to take a payment in store. Then when I was finally able to get in my u-boxes the next day I show up to the store and my boxes have still not been pulled so I was asked to come back later. Mind you not it's been almost 3 days and I still haven't been able to access my stuff. I show back up to the store later that afternoon the lock is broke off one of my boxes and the boxes where still screwed shut so I had to go back and forth to the front office twice from the back of the warehouse first time for bolt cutters and the next time for a screw driver because no one was back by the warehouse to help me. Needless to say I am not happy at all and would like to be contacted by someone from u-haul to make things right with me. If not I will not be recommending or using u-haul ever again. Thank a very pissed off customer!! P.S. this review does not reflect the Coxsackie NY location where we got the boxes from. They where great with excellent service.

Ryan C. 
Rating:
5.0

Quick, easy and inexpensive.

Paula S. 
Rating:
5.0

Very helpful. Would rent with this location again.

Janet Y. 
Rating:
5.0

Customer did not leave a comment.

Jaime V. 
Rating:
5.0

Customer did not leave a comment.

Drew H. 
Rating:
5.0

Give credit to customers for filling the gas tank passed the amount needed to replace.

Robin W. 
Rating:
5.0

Customer did not leave a comment.

Milo L. 
Rating:
2.0

Customer did not leave a comment.

SPIROS M. 
Rating:
3.0

I would highly recommend the people in South Carolina but I would not recommend the gentleman in New York his equipment was all broken and hard to deal with

PATTY S. 
Rating:
5.0

Ed and Kristi are very helpful and friendly, available any time I needed them for questions and information. Location is great, easy to find, plenty of room for parking and maneuvering the truck. Ed got the trailer set on my son's truck, showed him everything about it and in general is very knowledgeable and helpful. Double thumbs up!

Suzanne F. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

Very friendly and courteous.

Mark N. 
Rating:
5.0

Always friendly serivce and if they are around the office after hours they will help out like when i had to change a rental date last minuet no issue.

BRIAN D. 
Rating:
5.0

Nothing, they were awesome to work with.

Ken E. 
Rating:
1.0

I showed up to pick up my rental at 8:30, the stores posted time to open. No one was there and no one answered when I tried to call. I left and went back a little while later and still no one was there after they called me to confirm my 8:30 pick up. Very disappointed.

Jacqueline S. 
Rating:
5.0

Customer did not leave a comment.

Duane K. 
Rating:
5.0

I would not recommend uhaul to anyone another 30 minute wait to drop off but could see it had nothing to do with her just Uhaul computer. Again she had to make phone call to get things right

steven M. 
Rating:
2.0

The charges were unclear, was much more $$$ than expected..

james V. 
Rating:
5.0

The driveway and parking lot might be nicer if paved. The person we worked with was wonderful! Professional and friendly!!! Fast and easy experience.

lynn R. 
Rating:
5.0

It was convenient and the van was great!

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

Tracey B. 
Rating:
5.0

They did a great job

Pat G. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
4.0

Customer did not leave a comment.

sophia C. 
Rating:
5.0

Excellent service. Staff was very friendly and extremely helpful. Reserved on line and was on my way with truck in no time upon arrival. Could not have been any better!

Arthur B. 
Rating:
5.0

The employees were excellent they were very helpful and concerning thanks for all their help

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Everything went well

Terry M. 
Rating:
5.0

Pleasant transaction. It was quick and efficient, our new go to for rentals.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Excellent service

matthew B. 
Rating:
5.0

Excellent friendly fast service! Very acommidating to our moving needs on pickup and drop off! Highly recommended would rent from this location again!

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
No reviews have been submitted for this location.

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