Customer Reviews for Storagemax Self Storage
(U-Haul Neighborhood Dealer)

1,151 reviews

3019 N Interstate Hwy 35   Round Rock, TX 78664
(Frontage Rd)

(512) 782-8973

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 2 pm
  • Sun: 8:30 am - 12 pm

Services at this Location:

Contact Us

(512) 782-8973

3019 N Interstate Hwy 35
Round Rock, TX 78664
(Frontage Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 2 pm
  • Sun: 8:30 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

HARESH P. 
Rating:
5.0

Customer did not leave a comment.

John J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

No hassel. Alot cheaper than a moving van. Friendly personnel

FELECIA A W. 
Rating:
5.0

Great team. Very helpful and efficient. Would strongly recommend.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Nitesh D. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Very Good, no issues, nice friendly staff.

Roy G. 
Rating:
5.0

This is my 4th rental of a 26 foot truck and the experience far exceeds all other rentals. The service and equipment was great and met all expectations. I wish all U-haul locations would meet this standard. Thanks for the experience.

Lee C. 
Rating:
4.0

N/A

Cesar T. 
Rating:
5.0

Have more size storage units

Julian S. 
Rating:
5.0

Very helpful personnel!

Frank A. 
Rating:
5.0

Customer did not leave a comment.

SUSAN F. 
Rating:
4.0

Uhaul needs to have cruise control on your vehicles. It is a safety issue to NOT have this feature on long trips!

ERIC G. 
Rating:
5.0

Dwayne was very knowledgeable, courteous and patient. Great customer service experience.

ROSSANA C. 
Rating:
5.0

Customer did not leave a comment.

Giovanni B. 
Rating:
5.0

Great people and great service!!

VERNA K.  |  Overall Experience 
Rating:
5.0

Fix horn on van

RYAN T. 
Rating:
4.0

I don't understand why one has to be charged for using a credit card as not many people carry cash, and other businesses don't charge a credit card fee. I was disappointed by all the 'little' charges.

Ingrid A. 
Rating:
3.0

This place is really a storage facility doubling as a uhaul center. It is too small and does not offer all the services that a normal uhaul place offers. And as a person in the automotive industry, I can tell you by my drive, that they are not maintaining their vehicles. My 15 ft van only had 99,000 miles. That's low and it sounded like it was gonna break down the entire time. I don't trust their way of business.

Frank A. 
Rating:
5.0

Man at the counter was extremely helpful.

William T. 
Rating:
5.0

Customer did not leave a comment.

JORY L. 
Rating:
5.0

Great customer service. Dewayne went above and beyond. I appreciate the service.

Willie N. 
Rating:
1.0

The fact that my reservation was cancelled and we were given a 10' truck instead is ridiculous.

Samantha B. 
Rating:
5.0

Customer service was excellent Polite courteous and knowledgeable. Definitely use again

PHILIP P. 
Rating:
5.0

David is amazing, funny and super helpful. Thanks for everything!

Christopher K. 
Rating:
5.0

Great customer service, very friendly.

PARKER O. 
Rating:
5.0

What a wonderful company and man working! After a long trip from California while picking up the uhual my car battery died (with two little kids and a dog in my car!). The gentleman working hoped in his truck and jumped my battery right away. He was so polite. We will definitely use them again!

BRIAN M. 
Rating:
5.0

Excellent customer service , very friendly and helpful employees. Thanks!

Mario P. 
Rating:
5.0

Customer did not leave a comment.

ROSA LINDA R. 
Rating:
5.0

Customer did not leave a comment.

craig A. 
Rating:
5.0

Great impression for staffs.

Luke T. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Everything was great and would return again to use this location. My only constructive comment would be to make it clear in the description of the truck that the amount of floor space available does not account for the fact that there are raised metal boxes for both rear tires of the truck. Fortunately, it still worked out no problems for us and we had a quick and easy move.

Barry R. 
Rating:
5.0

The truck was great, parking was tight just like the awesome customer service. The conversation was compelling and insightful. So nice gonna visit twice.

JACOB W. 
Rating:
5.0

The gentleman who helped us check out was very friendly & professional. Thank you!

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Brian I. 
Rating:
5.0

Customer did not leave a comment.

Kiryl H. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Issac M. 
Rating:
5.0

Customer did not leave a comment.

TRESE B. 
Rating:
5.0

Customer did not leave a comment.

CARRIE M. 
Rating:
5.0

This was the best Uhaul experience I've ever had.

TREVOR LAWRENCE P. 
Rating:
5.0

Customer did not leave a comment.

Beau W. 
Rating:
5.0

Very friendly and super helpful!

Felix A. 
Rating:
5.0

Customer did not leave a comment.

QUINTEN B. 
Rating:
4.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

MARTIN N. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

christian S. 
Rating:
5.0

Customer did not leave a comment.

JAMES EDWARD III O. 
Rating:
5.0

The service is always great. Great people

TAREE D. 
Rating:
5.0

Customer did not leave a comment.

Waleed A. 
Rating:
5.0

The man who helped me was very nice and efficient. I had a great experience

Cheryl H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
3.0

I realized the graffiti on the side of the vehicle said: "White Boy" and the "i" was dotted with a swastika.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

Chantelle V. 
Rating:
1.0

I had a 24 hour rental, and my return time was for 7am. I returned my rental at 6:53a.m. but the storagemax facility did not open until 8:30a.m. so I left the keys in the 24hour drop box. I was just charged an additional $60 for an extra day of rental, and the receipt that was emailed to me stated that I did not return the uhual until 8:52a.m. which is a complete lie! I demand that thus charge is refunded to me, and I will expect the supervisor to view video surveillance to prove that I returned my rental prior to 7a.m. Why is uhaul constantly trying to scam people out of money????

DAVID M. 
Rating:
5.0

Bill was fantastic. Nice man and very helpful

MELISSA Q. 
Rating:
5.0

Truck was dirty in the cab. The cargo area was clean.

Jeffrey S. 
Rating:
5.0

Bill is very friendly and patient. Great customer service. Definitely not everything is achieved with self service. I will consider human interaction with folks like Bill anytime over self checkout/checkin

VIKRANT G. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Nick was very friendly & informative. Great experience. Will definitely go back if I ever need to rent again & highly recommend this location.

TIFFANY CAROL H. 
Rating:
5.0

Great experience for me. Thank,you

DONNA L. 
Rating:
5.0

Awesome service!

RICARDO P. 
Rating:
5.0

Excellent service

Tisha R. 
Rating:
5.0

Great customer service, very friendly!

KATHRYN P. 
Rating:
4.0

Customer did not leave a comment.

MONA A. 
Rating:
5.0

The manager Mr. Hart was very kind and showed professionalism in is job.He was Awesome would recommend thisd place.

pamela D. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

FEMINA B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Thank you very much.

RODOLFO M. 
Rating:
5.0

Super friendly. I left my keys in the Uhaul after I dropped off and left. Called 20 min later and he answering. Very nice. Unlocked the door so I could get my keys out. Never had an easier experience with a Uhaul rental.

KRISTA L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

Karim M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

TANIA S. 
Rating:
5.0

It is a tight fit right off the freeway and on a steep incline, but worked well for our needs. Easy, simple drop off. Thank you!

Dirk D. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

ESTHER R. 
Rating:
1.0

This was my agreed drop off location when I made my reservation but it was not the dropoff location in the paperwork that was printed. I had to call and have it fixed. Very inconvenient.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

SARAH B. 
Rating:
5.0

Customer did not leave a comment.

Orivaldo H. 
Rating:
5.0

Very courteous helpful salesman.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

DAVID AARON G. 
Rating:
3.0

Pricing was irrational, charged me double for crossing 12am by 20m

Satish V. 
Rating:
4.0

The people were friendly, and the location was easy to get to. However our truck (the only vehicle available) reeked of cigarette smoke, and not only the brake light but the battery light as well kept randomly going off throughout our move. Was definitely concerning seeing and hearing that the brake system may have an issue.

Haley F. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Very friendly and customer-centric in his approach to doing business.

Clay W. 
Rating:
5.0

Customer did not leave a comment.

Graciela B. 
Rating:
5.0

Customer did not leave a comment.

dusty C. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

VERNON C. 
Rating:
5.0

Management was extremely helpful and friendly. Highly recomment anyone to use this location.

Edward M. 
Rating:
5.0

My experience was excellent. Bill Hart went above and beyond my expectations. I had originally reserved a 10' truck; but since there were none available, I was upgraded to a 12 or 15' truck. It had brand new tires and a ramp into the box that I needed to be able to load my cargo which was a motorcycle. My original request and reserved truck was going to be a significant challenge for me to load my bike. With the upgrade to the larger truck; my problem was solved. I was also able to get my truck before my original scheduled time of noon; and I believe it was around 10:30,so again I was very grateful for the assistance from Bill on my time for getting my truck. My hotel check out time was 11:30; so I was risking having to be charged for another day if I didn't check out of my hotel before my originally scheduled noon pickup time. And I had originally been incorrectly assuming that my reservation was at the location in Georgetown; and I only realized that when I was at the location and the manager told me my reservation was not at his location. I then looked again at my email and it obviously was for the location of StorageMax. I took a cab to the correct location. And I was quite stressed by the time I arrived at the correct location. My time was beginning to get short. Then Bill informed me of my upgrade and I was very relieved and very happy that the new truck was going to have a Ramp for loading. He also had the necessary tie down straps to secure my bike to the wall of the truck. When I arrived at Bill Hart's StorageMax location I was quite frazzled and when I left I was happy and relieved and calmed down by the excellent service and the upgrade of my original reservation and the great service that Bill provided. My truck ran flawlessly and it was quite speedy for a U-haul truck. Ahem. My cargo made the trip unscathed and was very securely attached to the side wall of the truck box with the tie down strap I purchased from Bill. I don't think my experience could have been any better. Bill did a great job of making my experience better than I could have imagined.

DAVID EUGENE W. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Jesus H. 
No reviews have been submitted for this location.

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