Customer Reviews for Storagemax Self Storage
(U-Haul Neighborhood Dealer)

1,218 comentarios

3019 N Interstate Hwy 35   Round Rock, TX 78664
(Frontage Rd)

(512) 782-8973

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6 p. m.
  • Sáb.: 8:30 a. m. - 2 p. m.
  • Dom.: 8:30 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(512) 782-8973

3019 N Interstate Hwy 35
Round Rock, TX 78664
(Frontage Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6 p. m.
  • Sáb.: 8:30 a. m. - 2 p. m.
  • Dom.: 8:30 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Bring a towel to sit on bc you will sweat on the vinyl seats and the AC will cut of for a few seconds when you go up a hill, still great overall.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

slade B. 
Clasificación:
5.0

Go to these guy's and that's it.

Grant C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ricky W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cheryl D. 
Clasificación:
5.0

Very good service

BORIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecil T. 
Clasificación:
5.0

U-Haul app is horrible and kept freezing on return .. location was great

Josue L. 
Clasificación:
3.0

Better signage for the correct entrance since there are two uhaul driveways. Check that the lift door opens and cup holders are cleaned out before renting.

Tammy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawson T. 
Clasificación:
2.0

El cliente no dejó un comentario.

lynette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolle B. 
Clasificación:
5.0

Ninguno

Rosalinda M. 
Clasificación:
5.0

Had no issues simple and quick

Guadalupe N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan K. 
Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

Nothing, service was great, thank you

Jennifer H. 
Clasificación:
5.0

Perfefect one way rental!!!! Associate was AMAZING!!! Great attitude and helpful, even though working on 4th of July weekend!!! Thank you!!!!

David L. 
Clasificación:
5.0

The Front office has always been so helpful and nice in the 7 years I rented. I highly recommend this storage. Thank you for the great customer service!

MINERVA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle C. 
Clasificación:
5.0

The self check in takes forever. Reservation was at 2pm and we couldn't get the truck until 4pm due to self check in issues.

Angell W. 
Clasificación:
5.0

Very nice and Dewayne the manager was soo helpful in assisting us for our move.

David T. 
Clasificación:
5.0

By far, this facility is ran by the most professional & friendly staff, and the facility is top notch, so easy to get in & out, well paved roadway, nice covers, and well worth the rental. Thanks to Dwayne for easy registration, billings and processing all while we were tenants! If we need space in the future, we'll def check here first and be a great referral.

Wanda G.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful

Brittany C. 
Clasificación:
5.0

Keep same employees

Forrest L. 
Clasificación:
3.0

The trucks at this location were all in a very tight space on front of the storage gate. Was very hard to park the truck for drop off.

Tina H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
5.0

The people at Storage Max were great, I found out thru text message that U-haul change my pickup location to Storage Max. So went to Storage Max on 5/21/2922 and arrival At 9:00am my appointment time and was then told that U-Haul had changed my pickup DATE to 5/22/2022 which I could not do. Had I not gotten a truck at that time I would have gone to your main location and would have made the biggest and loudest complaint U-haul has seen and let every one of your customers know what And How u-haul does business. Storage Max offered a truck, but had to have it back by 1:00pm Saturday. So I had about 4:00 hours to Move my daughter from here home to another. 4:00 hours to move a house full of furniture is ridicules. But that was what I was offered take it or leave it. I do not Live in around Rock and had to get up at 3:00am to be there to move her in one day. Now 4 hours. You can already guess that I and everyone else I talk too will never ever use U-Haul ever again. Worst of all U- Haul changes your appointment times and pickup dates. What freaking good is an appointment. U- Haul should look up what that word means. Sines. Never to use U-Haul. Y the way Storage Max people were great for at least getting us struck even for 4 hours.

RICHARD G. 
Clasificación:
4.0

1. Passenger door has to be slammed to close. 2. Location: Difficulty in finding which off-ramp to use. I missed it and had to go back which added approximately 8 miles to my rental. 3. Excellent PR when I picked it up.

LINDA N. 
Clasificación:
5.0

Dropped key off after hours.

S Gregory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie R. 
Clasificación:
5.0

Great experience!

Paul S. 
Clasificación:
2.0

Drop off process was ridiculous would have like to have known a head of time better drop off instructions, since the parking lot was to small to accommodate the truck size I had. Possibly having to drop it off at another location 15mins south was not very reasonable considering I had to make sure gas was still were I got it. Got the I don't know what to tell you type of vibe. Received a receipt I can't open or view.

Amanda M. 
Clasificación:
1.0

Possibly left something in the truck of great value. Came back next day, truck still there. Inquired with gentleman and he was no help didn't even ask about the item. Rather suspicious, but can prove that's where I left it. Take away is he was completely unhelpful. Trucks are inexpensive but rough as hell. Online after hours check in is terrible, don't try it unless you've already worked out the IT kinks.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMIN E. 
Clasificación:
5.0

The ac was not working in this vehicle I was still able to lease online I was informed by your 1800 number only after I had arrived for the rental that the ac was not working no discount was offered or applied to the rental for the ac not working and the rental agent could not give me my military discount.

Calmellia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMANTHA L.  |  Overall Experience 
Clasificación:
5.0

We've had a unit for several years with no complaints.

LUE W.  |  Overall Experience 
Clasificación:
5.0

Manager Dewayne Balusek extremely helpful and professional

CLAY S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Joshua H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca H. 
Clasificación:
4.0

Don't make customers wait long to return truck

Neil C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kurt B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER S. 
Clasificación:
5.0

Great customer service!

BRENDA P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anjali P. 
Clasificación:
5.0

Nothing. They are doing a great job.

Fausto G. 
Clasificación:
5.0

Great people, great service, great location, great experience! Thank you Storage Max! Truly, a 5 star facility!

Bill H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha C.  |  Overall Experience 
Clasificación:
5.0

flawless, speedy process. I still prefer the personal service over the "do it yourself" pickup. I prefer the interaction with the professional people at Storage Max Boat and RV, U haul, Always on top of their game! 5 stars from me!

BILLY H. 
Clasificación:
5.0

Nothing. I have several U-Haul locations near & this is the only one I use.

John P. 
Clasificación:
5.0

Absolutely great experience

ABDALLAH I. 
Clasificación:
1.0

need more professional person to answer phone calls when i called!several timea workers i dividually tells me different things ar a few times!

BECKY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

Representative was kind and courteous.

Casandra G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARANDA S. 
Clasificación:
5.0

Great place, just couldn't afford anymore.

Samuel T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHADD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
5.0

I cant remember the gentleman name that checked me out on Monday morning but he was very sweet and compassionate. I had a rough weekend because my movers flaked on me and he was all ears allowing me to vent and offered his sympathy. Thank you so much!!!!

KENDRA M. 
Clasificación:
3.0

Location was closed, but someone who works at location was around and provided guidance on drop off

German Z. 
Clasificación:
5.0

The transaction at Storage Max was outstanding. The personnel were great and met all expectations. I would highly recommend this business establishment.

LEE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARESH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda F. 
Clasificación:
5.0

No hassel. Alot cheaper than a moving van. Friendly personnel

FELECIA A W. 
Clasificación:
5.0

Great team. Very helpful and efficient. Would strongly recommend.

Jack S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nitesh D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina M. 
Clasificación:
5.0

Very Good, no issues, nice friendly staff.

Roy G. 
Clasificación:
5.0

This is my 4th rental of a 26 foot truck and the experience far exceeds all other rentals. The service and equipment was great and met all expectations. I wish all U-haul locations would meet this standard. Thanks for the experience.

Lee C. 
Clasificación:
4.0

N/C

Cesar T. 
Clasificación:
5.0

Have more size storage units

Julian S. 
Clasificación:
5.0

Very helpful personnel!

Frank A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN F. 
Clasificación:
4.0

Uhaul needs to have cruise control on your vehicles. It is a safety issue to NOT have this feature on long trips!

ERIC G. 
Clasificación:
5.0

Dwayne was very knowledgeable, courteous and patient. Great customer service experience.

ROSSANA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giovanni B. 
Clasificación:
5.0

Great people and great service!!

VERNA K.  |  Overall Experience 
Clasificación:
5.0

Fix horn on van

RYAN T. 
Clasificación:
4.0

I don't understand why one has to be charged for using a credit card as not many people carry cash, and other businesses don't charge a credit card fee. I was disappointed by all the 'little' charges.

Ingrid A. 
Clasificación:
3.0

This place is really a storage facility doubling as a uhaul center. It is too small and does not offer all the services that a normal uhaul place offers. And as a person in the automotive industry, I can tell you by my drive, that they are not maintaining their vehicles. My 15 ft van only had 99,000 miles. That's low and it sounded like it was gonna break down the entire time. I don't trust their way of business.

Frank A. 
Clasificación:
5.0

Man at the counter was extremely helpful.

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORY L. 
Clasificación:
5.0

Great customer service. Dewayne went above and beyond. I appreciate the service.

Willie N. 
Clasificación:
1.0

The fact that my reservation was cancelled and we were given a 10' truck instead is ridiculous.

Samantha B. 
Clasificación:
5.0

Customer service was excellent Polite courteous and knowledgeable. Definitely use again

PHILIP P. 
Clasificación:
5.0

David is amazing, funny and super helpful. Thanks for everything!

Christopher K. 
Clasificación:
5.0

Great customer service, very friendly.

PARKER O. 
Clasificación:
5.0

What a wonderful company and man working! After a long trip from California while picking up the uhual my car battery died (with two little kids and a dog in my car!). The gentleman working hoped in his truck and jumped my battery right away. He was so polite. We will definitely use them again!

BRIAN M. 
Clasificación:
5.0

Excellent customer service , very friendly and helpful employees. ¡Gracias!

Mario P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA LINDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

craig A. 
Clasificación:
5.0

Great impression for staffs.

Luke T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
5.0

Everything was great and would return again to use this location. My only constructive comment would be to make it clear in the description of the truck that the amount of floor space available does not account for the fact that there are raised metal boxes for both rear tires of the truck. Fortunately, it still worked out no problems for us and we had a quick and easy move.

Barry R. 
Clasificación:
5.0

The truck was great, parking was tight just like the awesome customer service. The conversation was compelling and insightful. So nice gonna visit twice.

JACOB W. 
Clasificación:
5.0

The gentleman who helped us check out was very friendly & professional. ¡Gracias!

Jennifer F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian I. 
Clasificación:
5.0

Wonderful place Affordable rates Will be telling everyone I know!

Ann Marie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiryl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Issac M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRESE B. 
Clasificación:
5.0

Bill was great to deal with and I enjoyed how well he took care of everything...

William R.  |  Overall Experience 
Clasificación:
5.0

This place will be go to storage for me if I ever need storage place in Austin area

Bekzod T.  |  Overall Experience 
Clasificación:
5.0

Bill and David were both very friendly and helpful anytime I needed their assistance throughout the ten years I stored items at the facility. ¡Gracias!

DAVID T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindi B.  |  Overall Experience 
Clasificación:
5.0

Attention to detail is/was outstanding. Several times I did not secure via lock and Mgmt. called concerned and to advise. Thanks for the past 15 or so years.

RICK P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIA H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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