Customer Reviews for Storagemax Self Storage
(U-Haul Neighborhood Dealer)

1,441 reviews

3019 N Interstate Hwy 35   Round Rock, TX 78664
(Frontage Rd)

(512) 782-8973

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 8:30 am–2 pm
  • Sun: 8:30 am–12 pm

Services at this Location:

Contact Us

(512) 782-8973

3019 N Interstate Hwy 35
Round Rock, TX 78664
(Frontage Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 8:30 am–2 pm
  • Sun: 8:30 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

They forgot my equipment I paid for. Also truck was not clean.

Scott C 
Rating:
5.0

Customer did not leave a comment.

sarah h 
Rating:
3.0

Customer did not leave a comment.

Timothy D 
Rating:
2.0

WAYYY to small, couldnt find a spot to leave vehicle. Should have used the other Round Rock facility

David R 
Rating:
4.0

I ordered an furniture dolly. This location did not have these and when I ordered this online, there was no notification that this location does not have one. It would have facilitated my move had I had one.

Ken M 
Rating:
4.0

Customer did not leave a comment.

chad m 
Rating:
5.0

The older man at the front desk is extremely polite and friendly

Ro R 
Rating:
3.0

Park the trucks further apart from each other. I could open the driver's door, but not enough to pull my 70-yr old body up into the cab. Fortunately, my truck as on the end of the line so I could open the passenger side door and crawl across the cab.

Ralph J 
Rating:
5.0

Everything was easy!

Laura A 
Rating:
3.0

The service was above and beyond given the "under construction" nature of the site. I was unable to upload images of the vehicle to the link and while the condition of the vehicle suited by need to move a single couch the inside was dirty and I could not tell if the outside images of the vehicle matched the outside condition of the vehicle. As I have a heat condition I could not wait around trying to upload and fight the interface. To be clear, the service was amazing, the app interface needs lots of work.

EDWARD Z 
Rating:
3.0

Staff was awesome. The physical location barely fit the trucks and parking was next to impossible.

Stephen H 
Rating:
1.0

Have somebody on site during there posted open hours. Parking was horrible and the whole site was dangerous. No signage to tell anyone where to return a truck or where to put keys. It was not at a good location.

Albert A 
Rating:
1.0

Customer did not leave a comment.

jemelle d 
Rating:
5.0

Customer did not leave a comment.

jerry d 
Rating:
5.0

Customer did not leave a comment.

jagua o 
Rating:
3.0

Better signage. I only knew where to park because other trucks were there. Maybe put more instruction and less threat of fees.

YOLANDA H 
Rating:
5.0

I appreciate the military discount and service provided.

Katherine M 
Rating:
5.0

I had a great experience and “Blue” was wonderful to work with!

Michelle V 
Rating:
5.0

Customer did not leave a comment.

Kevin A 
Rating:
5.0

Customer did not leave a comment.

Dennis M 
Rating:
5.0

Location and workers were great. Equipment was perfect for job. But IT Techs deciding to perform computer updates at 9 am on Friday morning was horrible. ALL SYSTEMS WERE DOWN. Business was at stand still. Had to wait 2 hrs for system to come back up.

Marlene S 
Rating:
5.0

Amazing service, customer focused, professional and affordable. Highly recommend.

Elio C 
Rating:
5.0

I was very happy with the actual rental agreement process. The manager, Dewayne Balusek, was very helpful and patient with me. The storage unit for my travel trailer was well marked and easy to find. I feel storage facility is well monitored and a safe place to store my travel trailer away from the elements.

Bernard L  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Lelan C 
Rating:
5.0

Customer did not leave a comment.

Kayla D 
Rating:
5.0

Customer did not leave a comment.

Nickole C 
Rating:
5.0

Customer did not leave a comment.

Terrance B 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
4.0

Customer did not leave a comment.

Danny W 
Rating:
5.0

Customer did not leave a comment.

Rosalve B 
Rating:
3.0

Ordered a dolly online to rent and did not get one. Also, the systems were down once we got back to return the vehicle, so I bet that screwed over a bunch of people.

Makayla W 
Rating:
5.0

Great fast and quality service

Serhii P 
Rating:
5.0

Customer did not leave a comment.

Steven M 
Rating:
5.0

Customer did not leave a comment.

Tameka W 
Rating:
5.0

I was a customer at this facility for a few years. I appreciate the way that the gate always worked, I never had to worry about not accessing my unit. In addition, I have a large truck and I appreciate the way that the premise was always clean, making it easy to maneuver throughout the facility. The staff was friendly when I began renting the unit and when I moved out on a Sunday, they already had my final paperwork sent to me before I could even contact them on Monday - so convenient!

D`ANNE T  |  Overall Experience 
Rating:
5.0

Excellent custoner service, amicable and knowledgeable.

chris m 
Rating:
3.0

The Truck I rented was in an accident you can tell. The driver door did not close proper and had a gap on the top. When I drove on the freeway 50 miles per hour the truck start swinging left and right it was hard to control the truck. This is dangerous. Someone can get hurt. This truck has to be taken out of the fleet before someone gets serious injured. It is not always about money. It should be also about safety.

Mike S 
Rating:
5.0

Everything was excellent. Thanks again!

Jennifer H 
Rating:
5.0

Customer did not leave a comment.

Regan H 
Rating:
5.0

Nothing great service

Taree D 
Rating:
5.0

Customer did not leave a comment.

Josheph d 
Rating:
5.0

The man’s in the office very friendly good service I recommend 100 %

Yurian R 
Rating:
5.0

Dropped off at night

Mark W 
Rating:
5.0

Great customer service!

Victoria R 
Rating:
5.0

Customer did not leave a comment.

EVAN S 
Rating:
5.0

Customer did not leave a comment.

Felica B 
Rating:
5.0

Customer did not leave a comment.

Polo E 
Rating:
3.0

It’s been over 24 hours and the $91.05 hold has not been released. I still do not have access to funds

Robert W 
Rating:
1.0

Very dark and hard to get to. I fell in an hole and on metal due to it being so dark. Had to go to the emergency room.

Heather M 
Rating:
5.0

Everything was excellent. Thanks

Jennifer H 
Rating:
4.0

The pickup location is difficult to navigate with vehicles. There is little to no parking for your personal vehicle if you plan on parking at the location while you use the truck. Parking the U-Haul after hours is difficult as well. The site is very site and turning around the trucks is not possible. During working hours they have very involved staff that is more than willing to help if you need it and contact them.

ANTHONY E 
Rating:
2.0

Horrible location. Travel all those miles, then have to try and park at location. No turn around area. Be better u-haul

Jaime A 
Rating:
5.0

Great Customer Service thanks yall

Tye H 
Rating:
5.0

Everything went great! Thank you!

Christopher A 
Rating:
5.0

Customer did not leave a comment.

Brian D 
Rating:
5.0

Customer did not leave a comment.

Ruben R 
Rating:
5.0

Very courteous and professional staff.

Howard H  |  Overall Experience 
Rating:
5.0

My first attempt with lock it didn’t have the keys. I would recommend to get that right the first time. However customer service was helpful and was able to leave with a vehicle unfortunately it took longer than 1hr.

Elvia L 
Rating:
5.0

Dwayne is the Best.

Ronald S 
Rating:
3.0

Customer did not leave a comment.

KENNETH S 
Rating:
3.0

These types of locations should be required/empowered to have blankets/dollies etc in storage. It shouldn't be dependent on arrivals. Whatever is reserved should be available during business hours of that location. Duh. You guys new? You need to have the ingredients on hand to make the sandwich you claim to offer.

Mitchell P 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B 
Rating:
5.0

Customer did not leave a comment.

COZY W 
Rating:
5.0

Customer did not leave a comment.

Josh K 
Rating:
5.0

Customer Services was amazing!!! The Guy behind the counter was the sweetest!!!

Kenia W 
Rating:
5.0

Customer did not leave a comment.

Mangala W 
Rating:
5.0

Check transmission - rear noise high but drove well - bit of a gas hog

Terry C 
Rating:
1.0

Had a horrible experience with this vehicle. Was glad I made it home safely! The vehicle is in such a poor condition. Would never consider this location again.

Abhimanyu V 
Rating:
4.0

Customer did not leave a comment.

Anne B 
Rating:
5.0

Customer did not leave a comment.

Peter P 
Rating:
5.0

I dropped the truck off after hours. I had no issues with finding a place to park the truck and the instructions posted outside the door were very clear. I was able to locate the key drop with no issue.

LaJuan M 
Rating:
5.0

Great service and a great resource you provided Thank you so much and would use you and refer you to all

Michael L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly M 
Rating:
3.0

Customer did not leave a comment.

Terri A 
Rating:
3.0

The parking lot was too small for the truck size I rented

Nicholas J 
Rating:
5.0

Customer did not leave a comment.

CARLOS O 
Rating:
4.0

had to retake pics multiple times in order to return trailer due to page resetting when too long a gap between photos i.e. lowering trailer gate to take an picture of trailer.

John H 
Rating:
5.0

Support people like the amazing person who runs the small business that rented out this uhaul any way they ask. He's a good person

Louios R 
Rating:
5.0

BEST STORAGE FACILITY IN THE AUSTIN TX. AREA

ALAN A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John N 
Rating:
5.0

Awsome thank you

KEVIN S 
Rating:
3.0

Customer did not leave a comment.

madison h 
Rating:
5.0

These bros know uhaul trucks almost as good as me. I got them in the Obscure trivia. Dare I say I look forward to renting from this place. Even the parking lot I look at as a unique challenge to overcome. They have not let me down one single time. I always know I will get what I need. Thank you both for just having great customer service.

Jacob W 
Rating:
4.0

Customer did not leave a comment.

Claudio C 
Rating:
5.0

Customer did not leave a comment.

Nola E 
Rating:
5.0

Customer did not leave a comment.

STEVIE L 
Rating:
2.0

The GPS location was off, and the parking wasn't great. I did a no-contact drop off, and only interacted with customer service (over the phone). The customer service was super helpful and cleared up my paperwork issues so that I could actually complete my drop off. The app wasn't working, but I was able to use the website.

jane f 
Rating:
5.0

Amazing manager(?) working the front desk. Genuinely friendly and accommodating. I will go out of my way to use this location in the future.

Daniel C 
Rating:
5.0

Customer did not leave a comment.

Kimberly S 
Rating:
2.0

I did not receive the extra items I ordered for the move. 10 blankets, plastic wrap…Order number C292552F $18.21 charged. Truck was empty, no supplies included.

Ken S 
Rating:
1.0

Additional equipment that was ordered was not inside vehicle. Check in process with Truck Share 24/7 was also extremely slow, taking over 1 hour on the phone to successfully pick up vehicle.

Carlos R 
Rating:
4.0

Customer did not leave a comment.

Jennifer W 
Rating:
5.0

Great service!!!

Kevin F 
Rating:
5.0

It’s was a great customer service. Congratulations.

Eduardo A 
Rating:
2.0

Customer did not leave a comment.

steven f 
Rating:
5.0

Great customer service from the man at the register. Saved me a bunch of time and a big headache!

Fernando E 
Rating:
5.0

The bros that work here are the best. They got the truck we need. They got the blankets we need. And they offer all the good conversation. That parking lot is no joke. We love going to this location. Can’t same the same for some of the Austin stores.

Jacob W 
Rating:
4.0

Convenient location but after hours parking is incredibly small for the 26’ truck I was in.

Jason H 
Rating:
5.0

Perhaps signage showing where trucks can be parked.

Brian C 
Rating:
5.0

ATTENTION: This location was excellent, however, this same day I had a previous U-Haul reservation for a different location; that experience was HORRIBLE. I had reserved a U-Haul truck at round rock Texas, I received a phone call immediately threatened by the employee that he was going to cancel my U-Haul because I was “late”. this was the most rude customer service I have ever received. The gentlemen that was rude was the same one who canceled the reservation on Thursday, June 22. I’ve use UHaul severs times but I never expected to be treated like a criminal instead of a valued customer. I will be expecting a follow up. Feel free to call for more explanation

Patrick S 
Rating:
5.0

Customer did not leave a comment.

Barbara P 
Rating:
5.0

Thank you for all your assistance with my moving supplies and truck. Y’all were excellent. I will be recommending to any of my friends that will be moving soon.

Diego A 
Rating:
3.0

Customer did not leave a comment.

Rolando B 
Rating:
5.0

The truck we rented the guy was running late. They let us use a 15 in stead. They were very professional and helpful. Will definitely be using this location affinity !

Hailey S 
Rating:
4.0

Overhang could have been extended on both ends to better prevent rain accumulation. Power and water would have been a great plus as most of the stored items are boats, cars and RVs. Staff was friendly and helpful and pricing was good.

Steven R  |  Overall Experience 
Rating:
5.0

.

Alan Z 
Rating:
5.0

Customer did not leave a comment.

Antonio G  |  Overall Experience 
Rating:
5.0

We stored our RV in Storagemax Self Storage for several months and I never once felt there would be any problem with the security of the location. Highly recommended!

Leslie B  |  Overall Experience 
Rating:
5.0

By far the best experience with uhaul I have ever received. The manager deserves a raise.

David M  |  Overall Experience 
Rating:
5.0

We only moved out as we sold our camper. The facility was very secure and fairly priced. And VERY convenient for us.

David B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isidro M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan C  |  Overall Experience 
Rating:
5.0

I moved from out of state and this was my first stop back in December/January. The gentleman at the front was extremely nice and the price for indoor climate control is fair. For the last 3 months i kept this unit even being a 40 minute drive across town because the price was unbeatable and customer service was great!

Andrew R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emmanuel R  |  Overall Experience 
Rating:
5.0

Dewayne and the crew at Storagemax were very helpful and nothing if not nice. Very good long storage experience.

JACK S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H  |  Overall Experience 
Rating:
5.0

The Front office has always been so helpful and nice in the 7 years I rented. I highly recommend this storage. Thank you for the great customer service!

MINERVA D  |  Overall Experience 
Rating:
5.0

By far, this facility is ran by the most professional & friendly staff, and the facility is top notch, so easy to get in & out, well paved roadway, nice covers, and well worth the rental. Thanks to Dwayne for easy registration, billings and processing all while we were tenants! If we need space in the future, we’ll def check here first and be a great referral.👍🏼

Wanda G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA L  |  Overall Experience 
Rating:
5.0

We've had a unit for several years with no complaints.

LUE W  |  Overall Experience 
Rating:
5.0

Manager Dewayne Balusek extremely helpful and professional

CLAY S  |  Overall Experience 
Rating:
5.0

Great people, great service, great location, great experience! Thank you Storage Max! Truly, a 5 star facility!

Bill H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha C  |  Overall Experience 
Rating:
5.0

Great place, just couldn't afford anymore.

Samuel T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John J  |  Overall Experience 
Rating:
5.0

Great people and great service!!

VERNA K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M  |  Overall Experience 
Rating:
5.0

Wonderful place Affordable rates Will be telling everyone I know!

Ann M  |  Overall Experience 
Rating:
5.0

Bill was great to deal with and I enjoyed how well he took care of everything...

William R  |  Overall Experience 
Rating:
5.0

This place will be go to storage for me if I ever need storage place in Austin area

Bekzod T  |  Overall Experience 
Rating:
5.0

Bill and David were both very friendly and helpful anytime I needed their assistance throughout the ten years I stored items at the facility. Thank you!

DAVID T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindi B  |  Overall Experience 
Rating:
5.0

Attention to detail is/was outstanding. Several times I did not secure via lock and Mgmt. called concerned and to advise. Thanks for the past 15 or so years.

Richard P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA H  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top