Pienso que no se debe hacer nada, me atendueron muy bien estoy satisfecho
Dennis P
Customer Reviews for Storagemax Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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MELISSA Bnull
Lupi Mnull
CAROL RI am a little worried that I may get charged for more gas because the parking spot you leave it at is parked on a hill. I got the Uhaul at 3/8ths and turned it back in at 5/8ths, but when I parked on the slope, it read 3/8ths again..
JOHN BFriendly staff, easy transaction
landon bEmployee was very nice. Gas was marked as picked up with 5/8 when it was 3/8 though
DYLAN AEmployee was very nice. Gas was marked as picked up with 5/8 when it was 3/8 though
DYLAN AI WAS REALLY IMPRESSED WITH THE NEATNESS OF THE FACVILITY AND THE EXCELLENT SERVICE RECIEVED FROM THIS LOCATION. THE STAFFS ARE SUPER PLEASANT AND COURTEOUS. I WOULD DEFINITELY RECOMMEND THIS LOCATION TO ANYONE SEEKING U-HAUL SERVICES.
Oluwasegun OVery friendly service
Jessica Mnull
Edgar VThe tire pressure sensor for the front right tire was on the entire time. I pulled over to add more air but the gauge indicated it was inflated to the right pressure already. I assume it had a faulty sensor.
HARRY JGreat customer service!
JULIUS LI have been a customer for over 5 years. Always go above the usually storage facility to assist the customers. Will gladly recommend this facility to any friend or family.
MARK W | Overall ExperienceThe tire pressure sensor for the front right tire was on the entire time. I pulled over to add more air but the gauge indicated it was inflated to the right pressure already. I assume it had a faulty sensor.
HARRY JThese are good people running this storage max! When my credit card was compromised, they understood & worked with me until I got a new card & did not charge me a late fee! It was a pleasure working with this business! Sincerely, J Powers
Jacqueline P | Overall ExperienceDrop was easy and quick. No staff was onsite as we dropped it off after hours.
CHRISTOPHER VVery friendly service
JESSICA MThe truck was not well maintained and when you turned it would be unreliable on the radius. it was never consistent. the steering was so loose. Needs maintenance BADLY
Maria EI WAS REALLY IMPRESSED WITH THE NEATNESS OF THE FACVILITY AND THE EXCELLENT SERVICE RECIEVED FROM THIS LOCATION. THE STAFFS ARE SUPER PLEASANT AND COURTEOUS. I WOULD DEFINITELY RECOMMEND THIS LOCATION TO ANYONE SEEKING U-HAUL SERVICES.
OLUWASEGUN OEmployee was very nice. Gas was marked as picked up with 5/8 when it was 3/8 though
DYLAN AFriendly staff, easy transaction
CHRISTOPHER BI am a little worried that I may get charged for more gas because the parking spot you leave it at is parked on a hill. I got the Uhaul at 3/8ths and turned it back in at 5/8ths, but when I parked on the slope, it read 3/8ths again..
John BGreat place. Dwayne is very courteous and helpful!
Lupi M | ReservationStaff was professional and efficent.
chris mLove this place. I would still be there but I finally got my own property.
Buddy D | Overall ExperienceAll went great. Dwayne was very helpful and courteous!
Lupi M | Overall ExperienceAfter hours was hard to find the drop box since it’s not by an office door
Anthony MReggie was outstanding! He was quick I was in and out of there and then the rental return was flawless.
CARLOS HMaintain current stock of trucks, trailers and supplies.
ROBERT WThe gentleman in the office was so nice and had my truck ready to go for me. Great customer service!!
KAREN GTodo excelente y muy hables mil gracias
ROSA CI am a little perplexed why I was charged for 3 gallons (over $12) of gas. After my move I made a point to turn the key on while refueling the truck. I filled it to just under 3/4 of a tank (I put in 6.959 gallons), which was more than it had when I got the truck. After refueling, I drove 2.6 miles to return the vehicle. My invoice showed it only had half a tank of gas. Not sure how 2.6 miles would burn almost a quarter tank of gas. Total miles driven for my entire move was 28 miles. My question is whether taking the gas reading while the truck is backed into a steep parking space instead of on relatively level ground affects the reading.
CHARLES SGreat service, everything went smoothly
Danny MThey charged me extra money for gasoline
BRIAN CDon't allow the Uhaul Center over ride a placed and don't allow customers to book online to steal someone truck !! This happened to me lucky Chris caught it and informed the lady. She still came in after he spoke with her trying to get it !! Fix this ASAP
VITRAY SMy brother and I had a good customer experience. The staff who helped us with our rental were very personable and prompt. I would highly recommend Uhaul and this location.
Kathleen SThey changed my entire order! I have receipts as well. I did an online order with everything filled out and when I had my driver pick up the vehicle they basically changed all of our details that were locked in already. They started a brand new order with my card on file which didn't match up with the online order i submitted. Please get ahold of this as I was not expected as big of a bill as I recieved!
TANGELE SPerfect Customer Service even opening of the day. I want to commend Dewayne for being so patient with an elderly customer and was slow to answer all my concerns. Thank You Dewayne for such great customer service over the phone. U haul customer forever.
JOSE GThe gentleman lied about how much fuel was in the truck
LARRY WThere were no attendants avaible to assist with the return. The Uhaul app was experiencing issues and would not process the return. I had to call the Storagemax office to confirm return of the truck
Harold SChris Maloof was amazing! He checked me in, unhooked the equipment, helped me park the equipment and made me feel like a valued customer. I would absolutely rent from Chris again!
SHAUN CAgent at the location was very helpful. The mobile pickup function via phone was really bad (slow, burdensome, had to start over, had no idea I would need passport with me -- gave up after wasting 30+ mins trying thru the app).
Steven NHire more respectful employees
Amber AI recommend this store employees very respectful, professional and very friendly.
ANA AThe parking getting in and out is very tight
FRANCES CWas not told I could drop off after hours
ALAN FTodo bien y muy buena atención
ANDRES PLock you out at 11pm sign on door is in white print and does not stand out at all no phone number to call for emergency my child was inside bug were getting to her when we got locked out call 911 luckily i was able to coach her to the door to open not a good system at all you lack of a emergency number is BS
David HWe had our truck stolen when we picked it up. And then we were given the wrong drop off location. Customer service was not helpful. We couldn't contact the facilities at all.
NICOLE HI CAN'T IMAGINE MEETING FRIENDLIER PEOPLE.
MICHAEL CThey charged me for August when I cancelled in July. Still waiting for word on a refund.
Joe F | Overall ExperienceLet future customers know about unavailability of tools like utility or furniture dollies. Otherwise I loved the customer service at this location. The customer service was great!!
Otho NJust clean the windshield before rentals 😊👍
Bill MWas rude and told us to take off quickly to move out of the way that was rude.
Yolanda MExcellent experience. Everyone was always kind and helpful. ¡Gracias!
ROBIN F | Overall ExperienceI reserved my U-Haul late in the day and it was available for me to pick up within an hour and doing everything through my mobile was very convenient and I was approved right away sending them all the documents that they needed. I would do it again and I would recommend friends do it as well.
Sonya RI was grateful for my check in and out process. All three gentleman working there were very friendly and pleasant. They took care of everything and the sevice was fantastic. Great job guys!
Ryan HStaff was kind. They used their phone to help me and drove the truck for me so it was clear of the tight parking spots. Gracias
Avis CThey forgot my equipment I paid for. Also truck was not clean.
Scott CWAYYY to small, couldnt find a spot to leave vehicle. Should have used the other Round Rock facility
David RI ordered an furniture dolly. This location did not have these and when I ordered this online, there was no notification that this location does not have one. It would have facilitated my move had I had one.
Ken MThe older man at the front desk is extremely polite and friendly
Ro RPark the trucks further apart from each other. I could open the driver's door, but not enough to pull my 70-yr old body up into the cab. Fortunately, my truck as on the end of the line so I could open the passenger side door and crawl across the cab.
Ralph JEverything was easy!
Laura AThe service was above and beyond given the "under construction" nature of the site. I was unable to upload images of the vehicle to the link and while the condition of the vehicle suited by need to move a single couch the inside was dirty and I could not tell if the outside images of the vehicle matched the outside condition of the vehicle. As I have a heat condition I could not wait around trying to upload and fight the interface. To be clear, the service was amazing, the app interface needs lots of work.
EDWARD ZStaff was awesome. The physical location barely fit the trucks and parking was next to impossible.
Stephen HHave somebody on site during there posted open hours. Parking was horrible and the whole site was dangerous. No signage to tell anyone where to return a truck or where to put keys. It was not at a good location.
Albert ABetter signage. I only knew where to park because other trucks were there. Maybe put more instruction and less threat of fees.
YOLANDA HI appreciate the military discount and service provided.
Katherine MI had a great experience and “Blue” was wonderful to work with!
Michelle VLocation and workers were great. Equipment was perfect for job. But IT Techs deciding to perform computer updates at 9 am on Friday morning was horrible. ALL SYSTEMS WERE DOWN. Business was at stand still. Had to wait 2 hrs for system to come back up.
Marlene SAmazing service, customer focused, professional and affordable. Highly recommend.
Elio CI was very happy with the actual rental agreement process. The manager, Dewayne Balusek, was very helpful and patient with me. The storage unit for my travel trailer was well marked and easy to find. I feel storage facility is well monitored and a safe place to store my travel trailer away from the elements.
Bernard L | ReservationI was a customer at this facility for a few years. I appreciate the way that the gate always worked, I never had to worry about not accessing my unit. In addition, I have a large truck and I appreciate the way that the premise was always clean, making it easy to maneuver throughout the facility. The staff was friendly when I began renting the unit and when I moved out on a Sunday, they already had my final paperwork sent to me before I could even contact them on Monday - so convenient!
D`ANNE T | Overall ExperienceVery courteous and professional staff.
Howard H | Overall ExperienceGreat service and a great resource you provided Thank you so much and would use you and refer you to all
Michael L | Overall ExperienceBEST STORAGE FACILITY IN THE AUSTIN TX. AREA
ALAN A | Overall ExperienceOverhang could have been extended on both ends to better prevent rain accumulation. Power and water would have been a great plus as most of the stored items are boats, cars and RVs. Staff was friendly and helpful and pricing was good.
Steven R | Overall ExperienceWe stored our RV in Storagemax Self Storage for several months and I never once felt there would be any problem with the security of the location. Highly recommended!
Leslie B | Overall ExperienceBy far the best experience with uhaul I have ever received. The manager deserves a raise.
David M | Overall ExperienceWe only moved out as we sold our camper. The facility was very secure and fairly priced. And VERY convenient for us.
David B | Overall ExperienceI moved from out of state and this was my first stop back in December/January. The gentleman at the front was extremely nice and the price for indoor climate control is fair. For the last 3 months i kept this unit even being a 40 minute drive across town because the price was unbeatable and customer service was great!
Andrew R | Overall ExperienceDewayne and the crew at Storagemax were very helpful and nothing if not nice. Very good long storage experience.
JACK S | Overall ExperienceThe Front office has always been so helpful and nice in the 7 years I rented. I highly recommend this storage. Thank you for the great customer service!
MINERVA D | Overall ExperienceBy far, this facility is ran by the most professional & friendly staff, and the facility is top notch, so easy to get in & out, well paved roadway, nice covers, and well worth the rental. Thanks to Dwayne for easy registration, billings and processing all while we were tenants! If we need space in the future, we'll def check here first and be a great referral.
Wanda G | Overall ExperienceWe've had a unit for several years with no complaints.
LUE W | Overall ExperienceManager Dewayne Balusek extremely helpful and professional
CLAY S | Overall ExperienceGreat people, great service, great location, great experience! Thank you Storage Max! Truly, a 5 star facility!
Bill H | Overall ExperienceGreat place, just couldn't afford anymore.
Samuel T | Overall ExperienceGreat people and great service!!
VERNA K | Overall ExperienceWonderful place Affordable rates Will be telling everyone I know!
Ann M | Overall ExperienceBill was great to deal with and I enjoyed how well he took care of everything...
William R | Overall ExperienceThis place will be go to storage for me if I ever need storage place in Austin area
Bekzod T | Overall ExperienceBill and David were both very friendly and helpful anytime I needed their assistance throughout the ten years I stored items at the facility. ¡Gracias!
DAVID T | Overall ExperienceAttention to detail is/was outstanding. Several times I did not secure via lock and Mgmt. called concerned and to advise. Thanks for the past 15 or so years.
Richard P | Overall Experience