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Aaron C.
Customer Reviews for Storagemax Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Very Good, no issues, nice friendly staff.
Roy G.This is my 4th rental of a 26 foot truck and the experience far exceeds all other rentals. The service and equipment was great and met all expectations. I wish all U-haul locations would meet this standard. Thanks for the experience.
Lee C.N/C
Cesar T.Have more size storage units
Julian S.Very helpful personnel!
Frank A.Uhaul needs to have cruise control on your vehicles. It is a safety issue to NOT have this feature on long trips!
ERIC G.Dwayne was very knowledgeable, courteous and patient. Great customer service experience.
ROSSANA C.Great people and great service!!
VERNA K. | Overall ExperienceFix horn on van
RYAN T.I don't understand why one has to be charged for using a credit card as not many people carry cash, and other businesses don't charge a credit card fee. I was disappointed by all the 'little' charges.
Ingrid A.This place is really a storage facility doubling as a uhaul center. It is too small and does not offer all the services that a normal uhaul place offers. And as a person in the automotive industry, I can tell you by my drive, that they are not maintaining their vehicles. My 15 ft van only had 99,000 miles. That's low and it sounded like it was gonna break down the entire time. I don't trust their way of business.
Frank A.Man at the counter was extremely helpful.
William T.Great customer service. Dewayne went above and beyond. I appreciate the service.
Willie N.The fact that my reservation was cancelled and we were given a 10' truck instead is ridiculous.
Samantha B.Customer service was excellent Polite courteous and knowledgeable. Definitely use again
PHILIP P.David is amazing, funny and super helpful. Thanks for everything!
Christopher K.Great customer service, very friendly.
PARKER O.What a wonderful company and man working! After a long trip from California while picking up the uhual my car battery died (with two little kids and a dog in my car!). The gentleman working hoped in his truck and jumped my battery right away. He was so polite. We will definitely use them again!
BRIAN M.Excellent customer service , very friendly and helpful employees. ¡Gracias!
Mario P.Great impression for staffs.
Luke T.Everything was great and would return again to use this location. My only constructive comment would be to make it clear in the description of the truck that the amount of floor space available does not account for the fact that there are raised metal boxes for both rear tires of the truck. Fortunately, it still worked out no problems for us and we had a quick and easy move.
Barry R.The truck was great, parking was tight just like the awesome customer service. The conversation was compelling and insightful. So nice gonna visit twice.
JACOB W.The gentleman who helped us check out was very friendly & professional. ¡Gracias!
Jennifer F.Wonderful place Affordable rates Will be telling everyone I know!
Ann Marie M. | Overall ExperienceThis was the best Uhaul experience I've ever had.
TREVOR LAWRENCE P.Very friendly and super helpful!
Felix A.Bill was great to deal with and I enjoyed how well he took care of everything...
William R. | Overall ExperienceThis place will be go to storage for me if I ever need storage place in Austin area
Bekzod T. | Overall ExperienceThe service is always great. Great people
TAREE D.The man who helped me was very nice and efficient. I had a great experience
Cheryl H.I realized the graffiti on the side of the vehicle said: "White Boy" and the "i" was dotted with a swastika.
WILLIAM E.Bill and David were both very friendly and helpful anytime I needed their assistance throughout the ten years I stored items at the facility. ¡Gracias!
DAVID T. | Overall ExperienceI had a 24 hour rental, and my return time was for 7am. I returned my rental at 6:53a.m. but the storagemax facility did not open until 8:30a.m. so I left the keys in the 24hour drop box. I was just charged an additional $60 for an extra day of rental, and the receipt that was emailed to me stated that I did not return the uhual until 8:52a.m. which is a complete lie! I demand that thus charge is refunded to me, and I will expect the supervisor to view video surveillance to prove that I returned my rental prior to 7a.m. Why is uhaul constantly trying to scam people out of money????
DAVID M.Bill was fantastic. Nice man and very helpful
MELISSA Q.Truck was dirty in the cab. The cargo area was clean.
Jeffrey S.Bill is very friendly and patient. Great customer service. Definitely not everything is achieved with self service. I will consider human interaction with folks like Bill anytime over self checkout/checkin
VIKRANT G.Nick was very friendly & informative. Great experience. Will definitely go back if I ever need to rent again & highly recommend this location.
TIFFANY CAROL H.Great experience for me. Thank,you
DONNA L.Awesome service!
RICARDO P.Excellent service
Tisha R.Great customer service, very friendly!
KATHRYN P.The manager Mr. Hart was very kind and showed professionalism in is job.He was Awesome would recommend thisd place.
pamela D.Thank you very much.
RODOLFO M.Super friendly. I left my keys in the Uhaul after I dropped off and left. Called 20 min later and he answering. Very nice. Unlocked the door so I could get my keys out. Never had an easier experience with a Uhaul rental.
KRISTA L.It is a tight fit right off the freeway and on a steep incline, but worked well for our needs. Easy, simple drop off. ¡Gracias!
Dirk D.This was my agreed drop off location when I made my reservation but it was not the dropoff location in the paperwork that was printed. I had to call and have it fixed. Very inconvenient.
Kristen B.Very courteous helpful salesman.
Ronald A.Pricing was irrational, charged me double for crossing 12am by 20m
Satish V.The people were friendly, and the location was easy to get to. However our truck (the only vehicle available) reeked of cigarette smoke, and not only the brake light but the battery light as well kept randomly going off throughout our move. Was definitely concerning seeing and hearing that the brake system may have an issue.
Haley F.Very friendly and customer-centric in his approach to doing business.
Clay W.Management was extremely helpful and friendly. Highly recomment anyone to use this location.
Edward M.My experience was excellent. Bill Hart went above and beyond my expectations. I had originally reserved a 10' truck; but since there were none available, I was upgraded to a 12 or 15' truck. It had brand new tires and a ramp into the box that I needed to be able to load my cargo which was a motorcycle. My original request and reserved truck was going to be a significant challenge for me to load my bike. With the upgrade to the larger truck; my problem was solved. I was also able to get my truck before my original scheduled time of noon; and I believe it was around 10:30,so again I was very grateful for the assistance from Bill on my time for getting my truck. My hotel check out time was 11:30; so I was risking having to be charged for another day if I didn't check out of my hotel before my originally scheduled noon pickup time. And I had originally been incorrectly assuming that my reservation was at the location in Georgetown; and I only realized that when I was at the location and the manager told me my reservation was not at his location. I then looked again at my email and it obviously was for the location of StorageMax. I took a cab to the correct location. And I was quite stressed by the time I arrived at the correct location. My time was beginning to get short. Then Bill informed me of my upgrade and I was very relieved and very happy that the new truck was going to have a Ramp for loading. He also had the necessary tie down straps to secure my bike to the wall of the truck. When I arrived at Bill Hart's StorageMax location I was quite frazzled and when I left I was happy and relieved and calmed down by the excellent service and the upgrade of my original reservation and the great service that Bill provided. My truck ran flawlessly and it was quite speedy for a U-haul truck. Ahem. My cargo made the trip unscathed and was very securely attached to the side wall of the truck box with the tie down strap I purchased from Bill. I don't think my experience could have been any better. Bill did a great job of making my experience better than I could have imagined.
DAVID EUGENE W.The only complications with this site are out of your control. There is major construction being done on the highway and frontage in front of this place. As a result it is extremely difficult to park as well as get in and out of this place. The staff here makes it as easy as possible by bringing the equipment to the front and very edge of the property for you so there is minimal chance of damage and risk with navigating this tight property. They were really helpful and friendly the entire time, including the phone call confirming my appointment as well as getting me in and out 10 minutes before they closed on a Saturday. I am extremely satisfied with the personnel at this location..
Chris K.Nothing at all. Great manager!
Lea R.I really really liked this location. Unlike others I've worked with all over the country in the past, they made it an extremely personable experience. Giving me calls to check-in... and even moving things around to allow me to extend for another day was just above and beyond without me asking for it. Great service!
Jathan D.