We got a truck reserved months before and they kept checking on us if they would have one at all for us. Then finally the night before we got a call from the reservation team after thinking we got screwed in to a 15 ft even though we really needed a 26ft truck. We were told they found one near us and they booked it for us. And that morning we went in and signed in and paid for the truck and waited outside the U-Haul store and then we were told that they did not have a truck for us after we already paid and I literally just said on my online order that they did. And they have three trucks that we could have used. From my understanding after running around town and speaking with other employees from other U-Haul stores and the reservation team, it basically sounds like the store we went to changed it on us after reservation booking it the night before and we booked months out. And they make a huge mistake and we got screwed and no one would make it right and give us back the truck we paid for and the U-Haul employee who made the mistake was a jerk to us and refused to change the booking back. And I feel like the reservation team also could have stepped in and over road the decision but they chose not to. So because of the horrible scheduling that was constantly changing and leaving us with out a U-Haul and the lies and rude, plain horrible customer service we got for the most part I will never use or recommend U-Haul to anyone. JJ's U-Haul in Leander Texas off Crystal Falls should be run by a whole new team or shut down they are very rude and he did not even check his log or talk to us much more then somewhat shouting at us about how he doesn't have a truck for us. And I believe he was the one who changed it after the fact that we paid and he had no right to so that to us. He fucked us and he was the worst customer service I've ever delt with in my life. U-Haul as a whole sucks at scheduling and struggles with customers service. The Round Rock location we ended up going to were much more polite and helpful. And the New Braunfels location we returned it to also we awesome. But all stores in the Leander/Cedar Park and reservation sucked!!!! We will never use this company again!!!! You need to work out your customers service very much. And also your scheduling is also horrible doesn't work and is always a unclear and never correct. And one last thing if a U-Haul truck is not available anywhere near someone and the made the appointment months in advance and they are going to have to drive hours away and possibly make many trips because of U-Haul's inability to get the correct size truck you should comp them some amount of gas and toss some free blankets in or something. We didn't get any of those items either so that was not okay that we couldn't get anything to help us move. Thank you for your time reading my messages, if you actually read this.Ben H.
Customer Reviews for Storagemax Boat & RV Storage
(Distribuidor de U-Haul del vecindario)
Round Rock, TX 78664
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 8 a. m. - 12 p. m.
- Mar: 24 horas
- Mié. - sáb.: 8 a. m. - 12 p. m.
- Dom.: 24 horas
- 5/30/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The manager was extremely helpfulShaun C.
Does not make sense that I would have to pay an additional $70. to extend for an extra hour or two when there would have been no additional charge to book the extra time with the reservation. Very unhappy with the response!Jerald D.
Nobody over there It's closedgivelia N.
El cliente no dejó un comentario.JAHEEM F.
Literal worst experience anyone wants to go through while moving. Moving is stressful enough and renting a moving vehicle should be super easy. There's multiple issues with the app, the attendant on duty said they couldn't help, and it look 20 minutes each time to check out and return the truck. I will never use U-Haul again and I will tell everyone I know to go else wear. The app needs serous fixing and so does the companies process bc it's terrible. Just absolutely a horrible experience.Crista K.
El cliente no dejó un comentario.Michael R.
Un buen trato por parte del seÃ±or que nos atendiÃ³Rolando F.
El cliente no dejó un comentario.PATRICIA M.
El cliente no dejó un comentario.Peter J.
Location was fine, vehicle was fine. The pricing suckedâ€¦ the app and the sign in process and the stupid constant security verification codes were beyond sucky and frustrating. And you guys pulled a really stupid fast one on me and decided that a picture of my ID wasn't enough (as it had been many times before)â€¦.. now you have to call someone of MY choosing to verify that I was renting a vehicle? WTF? You guys act like I was tryin to rent a freakin f-16 or something. Completely a waste of blurb of our times and ridiculousâ€¦. I'll probably find an easier method for renting a moving vehicle, somewhere else. That was really stupid and I'm not happy about it.Eric Y.
El cliente no dejó un comentario.raul O.
truck could be cleaned better (sticky steering wheel, windshield covered in dust & water spots and needed to be cleaned, etc.)Justin L.
El cliente no dejó un comentario.Shante B.
The online check in was really difficult and stressful.Sunshine P.
I have been using this UHaul location for many years now & always have a pleasant experience.Veronica M.
El cliente no dejó un comentario.Carey C.
The uhaul application was terrible. I had to use my daughter's iPhone to return the truck because it wouldn't attach pictures on my android. I have no idea what I would have done if I hadn't had access to an iPhone. That was a bit concerningTim W.
El cliente no dejó un comentario.Jon B.
I don't own a pet and I'm not paid to clean up after the previous renter. I was nervous I would get charged a cleaning fee because the cab of the truck was covered in long gray dog hair. This location needs to do better to make sure it's cleaned before the next customer rents it, especially when they usually end up at a different location. Also I'm not allergic but someone else may very well be.GLYNNIS S.
There was some kind of â€œsystemâ€ mismatch between my reservation request and the actual availability of supplemental equipment (furniture dolly) and additional blankets needed at pickupMiguel G.
they were great!Erin K. | Overall Experience
El cliente no dejó un comentario.Nicole C.
Ask customer if they know how to return equipment using mobile services versus in person when returning equipment after the office is closed. I am an older woman that relies a bit more on face-to-face customer service, and my goofy self erroneous parked the rental truck and dropped the key in the box before learning that I had to submit return information from my mobile. I ended up calling the U-Haul 800 number, but wait time was too long, so I figured out how to chat online with U-Haul customer service and representative told me that she would notify Round Rock U-Haul of my error. Phew!IRENE M.
Thank you very much. Greatly appreciateSALLY G.
El cliente no dejó un comentario.CARLOS G.
The cab of this truck was dirty. The windshield was dirty with bugs. It was free of debri, but coffee stains inside and around cup holder and a trail of drops on floor board around the driver seat. I'm assuming, but it did not seem sanitized.CARLOS J.
There were no employees on-site. Online directions were unclear. AND, I was required to have additional documents that I wasn't told about beforehand. The process to get the rental took a long time.Matthew D.
El cliente no dejó un comentario.Jackson H.
this was the WORST and most inefficient way to get a rental truck. would NOT recommend mobile check in or renting a truck whatsoever Nothing to do with the location, all UHAUL Also had to pick up the truck from a different location causing mileage to be slightly higher was told we would get additional miles put on and instead were charged for mile overage poor experienceJeremy L.
Office was closed, even though office hours show it should have been open. We used the key box and the app to drop it off. Followed the instructions and no issues at all, also glad there was slot open to park the truck.Roger M.
El cliente no dejó un comentario.Marc M.
El cliente no dejó un comentario.Guy C.
El cliente no dejó un comentario.Jamone F.
you guys helped me when no one else would due to my lack of certain documents. Thank you Duane!!! You are the best.Kimberly V. | Overall Experience
El cliente no dejó un comentario.WILLIE W.
El cliente no dejó un comentario.JODI R.
Picked up on a Sunday so location not open to inspect truck. Previous renters had left it trashed beyond belief. We have rented from Storagemax many times before and have no doubt they would have provided an alternative had they been open to do so.Damian K.
Both the truck cab and the rear box were dirty.LON J.
El cliente no dejó un comentario.Katia A.
El cliente no dejó un comentario.Elizabeth K.
I was sent all the way to Round Rock to pickup the truck and it had no gas. I did get a gas credit.Raymundo L.
Customer service was excellent and friendly not to mention fast. Great job!Hilario R.
The employees working there were very personable and helpful! They made it an easy experience. ¡Gracias!ASHLEY O.
Easy process for pick-up and return. Great service and experience.thomas S.
El cliente no dejó un comentario.Reba S.
The 26 foot truck we rented had no air conditioner. When I returned it in Victoria, I forgot to mention it.Dwaine N.
El cliente no dejó un comentario.Laneit J.
They are always greatTAREE D.
El cliente no dejó un comentario.Randal S.
The instructions for the hands free pickup and drop off did not match the stores set up. Very confusing.David R.
El cliente no dejó un comentario.Emiliano S.
I was surprised to find out this was a 24 hour self service place, I received a text with a link and could only get half way thru the check-in process. Finally after about 20 minutes i downloaded the U-Haul app and went 100% better. I think your text should have said you need to download app, (the link on the text was stuck at verifying my location). I hated the experience at first but once I was finished it was OKMAX B.
Great location and the gentleman there was very friendly and helpful.Richard S.
The gentleman who waited on me was very professional and courteous. He did everything the way it should be done.Samuel B.
The cabin area was not as clean as it should have been! I used 7 clorox wipes just on the steering wheel. I had to clean windows inside and out. Looked like the door windows had been licked on by pets. Altogether I used 27 clorox wipes in the cabin. The cargo area was dirty and smelled. I had to clean that out and sprinkle the floor with freshener. If you're in a pinch think long before using this place. I spent an hour and forty-five minutes or more to clean this truck before it was usable. I had filled the fuel tank 7/8 full, and got no credit towards my bill for that. I wasn't able to use the truck after all that work, because the storage place had electrical issues. YoPercy M.
El cliente no dejó un comentario.Kevin C.
El cliente no dejó un comentario.Melissa S.
The pick up process was a nightmare. First this place keeps odd hours and therefore nobody was around on a Wednesday afternoon? I realize we live in different times but come on! The online process of picking up was not user friendly or was it quick. Rather have gone to the counter and picked up, but then again not open on a Wednesday afternoon. Also when placing my reservations online charged me for items that i did not request (hand trucks and dolly). So after going through the online process and i finally get the keys, the truck is found! Yahoo, not so fast! The truck is sandwiched between two others. It took us another 30 minutes just to get the truck out and then we had to back the truck into busy traffic bc it was the only way to get the truck off the lot. All in all it took an hour just to pick up the truck! In the past when people worked it took a typical 20-25 minutes.Rod B.
El cliente no dejó un comentario.Ryan B.
El cliente no dejó un comentario.charles A.
El cliente no dejó un comentario.LARRY W. | Overall Experience
El cliente no dejó un comentario.GERARD W.
U-Haul app crashed when i was picking up the truck and when i returned it on my Android phone. Then I waited on hold for 45 minutes to get support. Please work on fixing the app and customer support experience.Richard L.
Dolly was not included as paid for. Spend an hour and a half of my rental time â€œresolvingâ€ the issue that required I rent one from another location.Anna Z.
El cliente no dejó un comentario.CLINTON M.
Your "online" system for picking up and dropping off the UHaul didn't work. Both times, I would begin the process, and wait for the system to respond, but a response never came. Luckily, someone was on-site to help me "offline".dana B.
I wasn't able to open the lock box to get the key, and had to wait for the place to open so someone could come out and open it. Apparently someone didn't put the right combination on the lock , or something. Make sure your lock boxes work for the keys !Karen G.
El cliente no dejó un comentario.Marla H.
El cliente no dejó un comentario.Marvin C.
I rented a dolly with my truck which was not there. For some reason with U-Haul online the location option was a little weird here and it took about 35 minutes just to get everything sorted out to get the info to access the truck. Me and two other parties were there all trying to figure it out. We finally did but seems like since it was early maybe information wasn't available, not sure, and not sure if it would be fair to blame it specifically on this location. Also, I am not sure if it was just because of how I did my rental, but having to return to this location was brutal on my move, I am used to being able to return the truck to any location. Again, I am unsure if this was my mistake in how I scheduled it, and it may not be unique to this location, but if it is I wish there could be a big red flag telling me som before I made the reservation. Thanks Dakota BarajasDakota B.
El cliente no dejó un comentario.Mary C.
El cliente no dejó un comentario.Lance C.
We had issues picking up the truck and the ramp was brokenVernetta W.
Reservation changed to self check-out without consultation with me. Not a single person on-site at the pickup location; connecting to the phone rep took quite a bit of time. The app for self check-out worked fine, but required all the work to be done by me. A good deal of this work could have been done ahead of time, and did not need to be done on-site. The truck assigned to us was a high mileage truck, loud engine, and zero shock-absorbers left. Very rough ride. I would look for a different provider next time for my move.Victor M.
The two men who work there are wonderfulcherie J.
El cliente no dejó un comentario.Debra C.
The online process was a nightmare!!!!!! Extremely frustrating in a time of need. The online program continued to start us over and over and over. Penske will without a doubt be my rentals in the future.Donna B.
Very pleased with the site and the price. We may be back - just don't know when we will be returning from Colorado as our daughter is having shoulder replacement and we will be helping her.Tom N. | Overall Experience
Excellent and friendly service. I hope I don't have to move again but if I do, I'll definitely use your store.sandra R.
El cliente no dejó un comentario.David C.
Polite and friendly. Very respectfulJOYCE J. | Overall Experience
The app is horrible and irritating and without the facility having WiFi we had to walk back and forth from truck to street to input info and then it just kept spinning in circles, much prefer a live person.Stephanie S.
Paid for dolly and it was not in the truck.Yvonne P.
El cliente no dejó un comentario.HERB L.
El cliente no dejó un comentario.Johanna O.
I dont like that this rates the location and not uhaul itself.The owner of this location was excellent, uhaul on the other hand was awful...I had a guaranteed reservation yet when I got there they had no trucks...there where no trucks anywhere to be had and I had already paid movers. Come to find out I wasn't the only one in this area that this happened to. Thank goodness Mr. Balusek at the palm Valley location rental waited almost 2 hours past his closing time to see if anyone brought back a truck. He was my angel that day as well as the movers who rearranged their schedule to get me taken care of. Uhauls renting practices are obviously about money and not their patrons. I give Mr. Balusek 10 stars for his caring efforts to right uhauls wrong...Uhaul I wouldn't give a star if you paid me. Because he only got a 10 ft truck back I ended up having to make multiple trips instead of just one which ended up costing me a small fortune....a 30 mile round trip ended up being more like 90. Totally unacceptable...not to mention I only had the movers for 2 hours so my son n I had to move the rest and I could hardly move the next day. I'll never use uhaul again. They don't care!Kristi V.
El cliente no dejó un comentario.Mary-Helen D.
This location was fine but reservation was supposed to be at another location 8 miles away. Everything would've been fine if I was sent here first. Line was also too long and they made me wait outside due to COVID-19?????Stephen D.
The staff was excellent he made sure that I got my equipment that I need it for the day and everything worked out wonderful and beautiful only thing I can say is that keep up the good work I don't have no complaints thank you very muchFarris H.
El cliente no dejó un comentario.GEORGE M.
El cliente no dejó un comentario.Josephine D.
My reservation was for 7am and they don't open until 8am so I chose self checkout, by the time I got there was no instruction on whether I can leave my car here or not. I waited until they have someone show up, service was pretty slow and each person ahead of me took around 15min to process so by the time I able to get the truck is was already 9am. When I am back to return the vehicle and since there are no sign that says where to park my nature instinct is Park where I see an open slot. The person who worked there saw me parking, came out and yelled at me "no, no, no, ...! ". I was super confused when I heard him said that, is there an elephant behind my truck while I am backing up? Well guess what, this guy he simply wanted me to park somewhere else, OK fine please be polite!harvey C.
Very helpful and quick service.FELIX A.
El cliente no dejó un comentario.Lynn J.
El cliente no dejó un comentario.wes W.
El cliente no dejó un comentario.Michael L.
Everything is great!Steven F.
Didn't really do much just gave them the keys but nice guyRANDY J.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.Dustin R.
El cliente no dejó un comentario.Donnince B.
El cliente no dejó un comentario.Dirk & Angela M. | Overall Experience
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