Customer Reviews for Storage Worx Self Storage
(U-Haul Neighborhood Dealer)

114 comentarios

4474 Blakie Rd Ste 115   London, ON N6L1G6

(519) 652-2824

Horario

  • Mon–Sat
    9:30 a. m. - 4:30 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022 - 12/27/2022: cerrado
  • 12/31/2022 - 1/2/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(519) 652-2824

4474 Blakie Rd Ste 115
London, ON N6L1G6

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9:30 a. m. - 4:30 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022 - 12/27/2022: cerrado
  • 12/31/2022 - 1/2/2023: cerrado
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Drop off. I had to deal with police because truck was stolen and used in a robbery from your location. Everything else was fine but the fact I had to deal with police ruined the experience for me

Derek M. 
Clasificación:
2.0

El cliente no dejó un comentario.

SAAN G. 
Clasificación:
3.0

I would definitely not recommend the mobile app. When we arrived we had issues with location services and called customer service as prompted and were on hold for over 50 minutes. Once the issue was corrected, you then have to go through another validation process and questions which are not very intuitive. Then when we finally got access to the truck, the moving blankets were not in it!! Luckily by that time a representative arrived and assisted us….hence no benefit for trying to get the truck early. Once returned, there were challenges with the return process that took the site 15-20 minutes to resolve with UHaul. The truck was clean, ran well and was overall a good experience. The check-in and check out process when using the app. definitely needs some refinement. Not sure I would use UHaul again or recommend them based on this experience.

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria W. 
Clasificación:
5.0

Truck was rented with 1/4 tank of gas. As I was taking this truck out of town, I had to estimate how much gas I was going to use for my trip. Not to mention that I had to stop and get gas before I could even get started on my move. Trucks should be rented with a full gas tank.

Joel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg H. 
Clasificación:
5.0

your staff was very helpful and friendly. we had no problems at all. thank you so much for all your help. We will definately recommend to others that are looking for a U-Haul. This location was perfect because they also have storage units on site.

gary B. 
Clasificación:
5.0

Hailey was excellent and explained everything thoroughly and made everything easy. A++++

Jerry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAMNORMAN M. 
Clasificación:
5.0

Great service, everything top notch.

Peter F. 
Clasificación:
5.0

Great experience Thank you

TINTU K. 
Clasificación:
5.0

I know it's the busy season but also it'll be better to confirm the location and time for pick earlier ..as I have to go to the reservation center to clarify that

Ayman S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARKDAVID G. 
Clasificación:
1.0

It's not even this locations fault it the location in Woodstock on norwhich ave. Jps variety. I asked for an 8:00 26ft truck. I had to call the day before and was told too bad it's in London and no mention if the time change. I will never use uhaul again

Kenneth E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

QING Y. 
Clasificación:
5.0

Everything went perfectly. I would highly recommend

James M. 
Clasificación:
3.0

No problems. Check out done by phone.

John G. 
Clasificación:
2.0

So place was closed. Had to go to two different location just to drop off Truck. Had to be on phone for half an hour because phone photo wont upload in the system. Horrible experience .....

Sagheer C. 
Clasificación:
5.0

Nothing to improve , storage Worx is lucky to have the lady working there that was at the desk.

Philip V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy P. 
Clasificación:
5.0

More variety of vehicles

chonsawat T. 
Clasificación:
5.0

The lady was very helpful and glad we were able to move our new furniture in our new condo,...

june M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
4.0

Online check-out procedures were very easy. Happy I could change my drop-off location to London.

Carolyn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

albert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shezy Simon O. 
Clasificación:
5.0

El cliente no dejó un comentario.

danny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad C. 
Clasificación:
5.0

Excellent service. Start to finish

paul K. 
Clasificación:
5.0

Agent knew what she was actually talking about.

MIKE N. 
Clasificación:
5.0

dropped off on Sunday and not open (as expected)

scott S. 
Clasificación:
5.0

I booked a uhaul for 8am, and uhaul penciled me in for 5pm, which really wouldn't work, but the employee at storage worx (Laura) was very calm and sweet and helped me through the situation, giving me uhaul cusomer service numbers and telling me exactly what I needed to do, I'd give her 5 stars for customer service.

HALEY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa L. 
Clasificación:
5.0

Every thing was done professionally especially the two ladies at the front desk they were so helpful, I thank them very much

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

umid R. 
Clasificación:
5.0

Servicio amable

Blair P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

We dropped off the vehicle on a Sunday so did not deal with any customer service personnel but did receive final adjusted bill and receipt. It was handled well. Gracias.

Cecile R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight U. 
Clasificación:
3.0

Drop off was easy because I didn't have to encounter or coordinate with anyone from Uhaul.

Katelyn O. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANK R. 
Clasificación:
5.0

Having the uhaul vehicle so close at hand and available along with a storage unit...was a 'god-send' for us with such short time to be out of the house!! Wonderful, fast service by Storage Worx, when we were desperate!!! Thank you. The Clark's!

Dianne C. 
Clasificación:
4.0

El cliente no dejó un comentario.

rose W. 
Clasificación:
3.0

El cliente no dejó un comentario.

patrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arlene A. 
Clasificación:
5.0

Very nice location, friendly and helpful staff!!!

CINDY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
5.0

Not much! Hailey at Storage Worx is amazing. You may want to keep her. I would consider offering her a job!

brian B. 
Clasificación:
5.0

Excellent service from the young lady on duty. Very friendly and helpful

Lorraine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven W. 
Clasificación:
5.0

Fuel usage was excessive considering the 22 miles driven. I put $5 in and they still charged me $13.80. It seems quite excessive and I dought they will acually put the fuel in the truck...the next customer will get stuck with it and they will just pocket the money. :-(

Dave H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH B. 
Clasificación:
5.0

No issues with drop-off. Staff was great! We accidentally left our car keys in the truck and they were kind enough to retrieve and hold them for us.

ADRIAN H. 
Clasificación:
5.0

This was a good location but I was originally supposed to pick up at the Uhaul Store on Clarke Rd. The Clarke Rd Uhaul Store is the worst store I have ever dealt with and would never recommend them to anyone. They messed up everything... Pick up time and size of truck! Thank goodness for Storage Word!

TANIA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

CRAIGHTON K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JIM L. 
Clasificación:
5.0

Smooth, professional and efficient. No changes needed

SEAN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip S. 
Clasificación:
5.0

Great experience and friendly staff! Will definitely rent again. Beautiful and clean facility, very impressive! Gracias

COLIN B. 
Clasificación:
3.0

Drop box use at this location only.

Amy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MALCOLM M. 
Clasificación:
5.0

This location is a little out of the way but well worth it.

Joseph D. 
Clasificación:
5.0

Nothing, had great service.

Michael P. 
Clasificación:
1.0

The employee at Storage Worx was extremely poor at she processing our pick up. She did not know what she was doing at all. It took a very long time for us to be on our way. When I insisted that I should call UHAUL she said "Come on, give me a chance to figure this out!" She took my license and said it wouldn't work.. (I've had a G license for 10 years without infractions). Then she said that we can't pay using debit..cash or Credit ONLY. Even though UHAUL said that all their locations have debit... so I gave her my Gold Card MasterCard, and she said that it wouldn't work... before she even tried using it... which it ended up working of course.. Then we left without our blankets.. She had them off to the side.. so we had to go back.. AWFUL EXPERIENCE!!

EDITH S. 
Clasificación:
3.0

Faster Service.

Florin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD F. 
Clasificación:
4.0

N/C

KARON E. 
Clasificación:
3.0

El cliente no dejó un comentario.

harrison N. 
Clasificación:
4.0

El cliente no dejó un comentario.

DON G. 
Clasificación:
4.0

I had an incident with the truck and asked how I could report it. I was told that as long as there was no damage to the truck they weren't concerned. I eventually reported the incident on internet when I got home. The UHaul rep was new and just learning the job, so I can't fault her. The facility is great.

GARY C. 
Clasificación:
2.0

original telephone agreement with uhaul was not honoured. Original agreement was in kilometers. local staff only had a truck with milage on odometer. They did not convert kilometers to miles properly and in the end we were short on the number of allowable km. HOWEVER, complaint to telephone reception staff fixed the problem after the fact.

GRAHAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN D. 
Clasificación:
4.0

The actual cost of rental & gas graph was not made clear. In my eyes, fill the truck before rental then renter fill the truck when done. SIMPLE! The way the company has it leaves too much to guess work to the co.'s advantage. This was my worst experience ever in 4 rentals.

John H. 
Clasificación:
1.0

El cliente no dejó un comentario.

LAUREN E W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

Perfect service. Professional and easy!

JESPER A. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
3.0

Please have more trucks in different sizes available on weekends that are busy.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATTI J. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK W. 
Clasificación:
5.0

Everything with this location could not have been better. Very quick efficient service.

Russell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIEN M. 
Clasificación:
5.0

Have more trucks on site so people can get a bigger truck if they see the one they ordered and don't think it is big enogh

JENNIFER S. 
Clasificación:
5.0

Thank you very much for all your help with our move! Shirlene and her co-worker were very helpful! Shirlene went out of her way to give me a call back when she received word that a van was available for rental at a time of the year (beginning of school year) when it would have been next to impossible to find one. Thanks so much, Shirlene, your caring customer service gave me much peace of mind and with this note comes peace and kindness to you and your co-workers this day, Sincerely, Jennifer Brace

JENNIFER B. 
Clasificación:
3.0

24 hour drop off was not available or poorly marked.

PAUL M. 
Clasificación:
5.0

everything was fine and convenient.

GARY M. 
Clasificación:
5.0

This was my best experience for a rental by far. Shirlene was most professional, friendly and courteous. Awesome freshly baked cookies was a bonus. Will definitely use again. Ed, London

ED M. 
Clasificación:
5.0

nothing cookies and coffee were delicious!!

PEG D. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEEANNE D. 
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