Customer Reviews for Storage Worx Self Storage
(U-Haul Neighborhood Dealer)

119 reviews

4474 Blakie Rd Ste 115   London, ON N6L1G6

(519) 652-2824

Office Hours

  • Mon-Sat: 9:30 am–4:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 5/20/2024: Closed
  • 7/1/2024: Closed

Services at this Location:

Contact Us

(519) 652-2824

4474 Blakie Rd Ste 115
London, ON N6L1G6

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–4:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 5/20/2024: Closed
  • 7/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Na

Mohammed Ahmed 
Rating:
4.0

Customer did not leave a comment.

anna rosati 
Rating:
1.0

Customer service at the Exeter location in London was awful. I dealt with Janet at Storage Worx at this location and she did not seem to know how to do her job. I returned the item I rented and was stuck waiting for another lady to figure out how to find my info on the computer. It took way too long. As a customer, I should have been in and out. Incompetent is a good word to describe Janet. Please make sure there are knowledgeable staff working at your locations.

Tara Elworthy 
Rating:
1.0

I would not recommend U Haul at all to any of my friends or family. God knows what is stopping me to file a law suit against this company, which created problem last minute in my moving process Othe companies are far far far better than u haul Crappy and pathetic customer service

Mandeep Singh 
Rating:
3.0

Staff was terrific. Equipment leaked gas for which no credit was give ( 1400 km trip). Passenger mirror would not stay in place. Gas was at 1/16 of a tank when picked up and was told I would have to get credit when I return to London. No cash on hand had to have a check to address I. United States for deposit. The gas cap would not seal properly. Chewed more gas( the gas that did not leak.

Chris Hebblethwaite 
Rating:
2.0

Drop off. I had to deal with police because truck was stolen and used in a robbery from your location. Everything else was fine but the fact I had to deal with police ruined the experience for me

Derek McGregor 
Rating:
2.0

Customer did not leave a comment.

SAAN GEORGEJOSEPH 
Rating:
3.0

I would definitely not recommend the mobile app. When we arrived we had issues with location services and called customer service as prompted and were on hold for over 50 minutes. Once the issue was corrected, you then have to go through another validation process and questions which are not very intuitive. Then when we finally got access to the truck, the moving blankets were not in it!! Luckily by that time a representative arrived and assisted us….hence no benefit for trying to get the truck early. Once returned, there were challenges with the return process that took the site 15-20 minutes to resolve with UHaul. The truck was clean, ran well and was overall a good experience. The check-in and check out process when using the app. definitely needs some refinement. Not sure I would use UHaul again or recommend them based on this experience.

Paul Weber 
Rating:
5.0

Customer did not leave a comment.

Gregory Schinkel 
Rating:
5.0

Customer did not leave a comment.

Victoria Williston 
Rating:
5.0

Truck was rented with 1/4 tank of gas. As I was taking this truck out of town, I had to estimate how much gas I was going to use for my trip. Not to mention that I had to stop and get gas before I could even get started on my move. Trucks should be rented with a full gas tank.

Joel Moore 
Rating:
5.0

Customer did not leave a comment.

Greg Haber 
Rating:
5.0

your staff was very helpful and friendly. we had no problems at all. thank you so much for all your help. We will definately recommend to others that are looking for a U-Haul. This location was perfect because they also have storage units on site.

gary bergeron 
Rating:
5.0

Hailey was excellent and explained everything thoroughly and made everything easy. A++++

Jerry Morrison 
Rating:
4.0

Customer did not leave a comment.

WILLIAMNORMAN MCDONALD 
Rating:
5.0

Great service, everything top notch.

Peter Font 
Rating:
5.0

Great experience Thank you

TINTU KALAPPURACKAL MATHEW 
Rating:
5.0

I know it's the busy season but also it'll be better to confirm the location and time for pick earlier ..as I have to go to the reservation center to clarify that

Ayman Saker 
Rating:
4.0

Customer did not leave a comment.

MARKDAVID GRAHAM 
Rating:
1.0

It's not even this locations fault it the location in Woodstock on norwhich ave. Jps variety. I asked for an 8:00 26ft truck. I had to call the day before and was told too bad it's in London and no mention if the time change. I will never use uhaul again

Kenneth Embury 
Rating:
5.0

Customer did not leave a comment.

Stephen Sanderson 
Rating:
5.0

Customer did not leave a comment.

Charles Fleming 
Rating:
5.0

Customer did not leave a comment.

QING YANG 
Rating:
5.0

Everything went perfectly. I would highly recommend

James Macleod 
Rating:
3.0

No problems. Check out done by phone.

John GROSS 
Rating:
2.0

So place was closed. Had to go to two different location just to drop off Truck. Had to be on phone for half an hour because phone photo wont upload in the system. Horrible experience .....

Sagheer Chattha 
Rating:
5.0

Nothing to improve , storage Worx is lucky to have the lady working there that was at the desk.

Philip Venninckx 
Rating:
4.0

Customer did not leave a comment.

Nancy Peters 
Rating:
5.0

More variety of vehicles

chonsawat Thawesawat 
Rating:
5.0

The lady was very helpful and glad we were able to move our new furniture in our new condo,...

june manitowabi 
Rating:
5.0

Customer did not leave a comment.

Richard McDonald 
Rating:
4.0

Online check-out procedures were very easy. Happy I could change my drop-off location to London.

Carolyn Appelbe 
Rating:
5.0

Customer did not leave a comment.

albert kanters 
Rating:
5.0

Customer did not leave a comment.

Shezy Simon Ojeerally 
Rating:
5.0

Customer did not leave a comment.

danny maSLEN 
Rating:
5.0

Customer did not leave a comment.

Brad Crawford 
Rating:
5.0

Excellent service. Start to finish

paul keary 
Rating:
5.0

Agent knew what she was actually talking about.

MIKE NORTH 
Rating:
5.0

dropped off on Sunday and not open (as expected)

scott sherin 
Rating:
5.0

I booked a uhaul for 8am, and uhaul penciled me in for 5pm, which really wouldn't work, but the employee at storage worx (Laura) was very calm and sweet and helped me through the situation, giving me uhaul cusomer service numbers and telling me exactly what I needed to do, I'd give her 5 stars for customer service.

HALEY KAMINSKI 
Rating:
5.0

Customer did not leave a comment.

Lisa Lediet 
Rating:
5.0

Every thing was done professionally especially the two ladies at the front desk they were so helpful, I thank them very much

JOHN Merzib 
Rating:
5.0

Customer did not leave a comment.

umid rasheed 
Rating:
5.0

Friendly service

Blair Poetschke 
Rating:
5.0

Customer did not leave a comment.

Michael Pisarczyk 
Rating:
5.0

We dropped off the vehicle on a Sunday so did not deal with any customer service personnel but did receive final adjusted bill and receipt. It was handled well. Thank you.

Cecile Ritchie 
Rating:
5.0

Customer did not leave a comment.

Dwight Upton 
Rating:
3.0

Drop off was easy because I didn't have to encounter or coordinate with anyone from Uhaul.

Katelyn O'Gorman 
Rating:
4.0

Customer did not leave a comment.

FRANK RYNEN 
Rating:
5.0

Having the uhaul vehicle so close at hand and available along with a storage unit...was a 'god-send' for us with such short time to be out of the house!! Wonderful, fast service by Storage Worx, when we were desperate!!! Thank you. The Clark's!

Dianne Clark 
Rating:
4.0

Customer did not leave a comment.

rose welch 
Rating:
3.0

Customer did not leave a comment.

patrick bradley 
Rating:
5.0

Customer did not leave a comment.

Nicole Marlatt 
Rating:
4.0

Customer did not leave a comment.

Arlene Ainslie-Kennedy 
Rating:
5.0

Very nice location, friendly and helpful staff!!!

CINDY Salmon 
Rating:
5.0

Customer did not leave a comment.

Daniel Lumley 
Rating:
5.0

Not much! Hailey at Storage Worx is amazing. You may want to keep her. I would consider offering her a job!

brian boyer 
Rating:
5.0

Excellent service from the young lady on duty. Very friendly and helpful

Lorraine Milton 
Rating:
5.0

Customer did not leave a comment.

steven wildfong 
Rating:
5.0

Fuel usage was excessive considering the 22 miles driven. I put $5 in and they still charged me $13.80. It seems quite excessive and I dought they will acually put the fuel in the truck...the next customer will get stuck with it and they will just pocket the money. :-(

Dave Hickman 
Rating:
5.0

Customer did not leave a comment.

BRAD STEWARD 
Rating:
5.0

Customer did not leave a comment.

SARAH BERRY 
Rating:
5.0

No issues with drop-off. Staff was great! We accidentally left our car keys in the truck and they were kind enough to retrieve and hold them for us.

ADRIAN HARRIS 
Rating:
5.0

This was a good location but I was originally supposed to pick up at the Uhaul Store on Clarke Rd. The Clarke Rd Uhaul Store is the worst store I have ever dealt with and would never recommend them to anyone. They messed up everything... Pick up time and size of truck! Thank goodness for Storage Word!

TANIA GILMOUR 
Rating:
3.0

Customer did not leave a comment.

CRAIGHTON KENNEDY 
Rating:
4.0

Customer did not leave a comment.

JIM LALONDE 
Rating:
5.0

Smooth, professional and efficient. No changes needed

SEAN DAVOREN 
Rating:
4.0

Customer did not leave a comment.

Philip Small 
Rating:
5.0

Great experience and friendly staff! Will definitely rent again. Beautiful and clean facility, very impressive! Thanks

COLIN BIERBAUM 
Rating:
3.0

Drop box use at this location only.

Amy Kurek 
Rating:
5.0

Customer did not leave a comment.

MALCOLM MITTON 
Rating:
5.0

This location is a little out of the way but well worth it.

Joseph Demelo 
Rating:
5.0

Nothing, had great service.

Michael Peacock 
Rating:
1.0

The employee at Storage Worx was extremely poor at she processing our pick up. She did not know what she was doing at all. It took a very long time for us to be on our way. When I insisted that I should call UHAUL she said "Come on, give me a chance to figure this out!" She took my license and said it wouldn't work.. (I've had a G license for 10 years without infractions). Then she said that we can't pay using debit..cash or Credit ONLY. Even though UHAUL said that all their locations have debit... so I gave her my Gold Card MasterCard, and she said that it wouldn't work... before she even tried using it... which it ended up working of course.. Then we left without our blankets.. She had them off to the side.. so we had to go back.. AWFUL EXPERIENCE!!

EDITH SOARES 
Rating:
3.0

Faster Service.

Florin Marksteine 
Rating:
5.0

Customer did not leave a comment.

GERALD FINLEY 
Rating:
4.0

N/A

KARON EAGLESON 
Rating:
3.0

Customer did not leave a comment.

harrison nkonjera 
Rating:
4.0

Customer did not leave a comment.

DON GARVEY 
Rating:
4.0

I had an incident with the truck and asked how I could report it. I was told that as long as there was no damage to the truck they weren't concerned. I eventually reported the incident on internet when I got home. The UHaul rep was new and just learning the job, so I can't fault her. The facility is great.

GARY COOPER 
Rating:
2.0

original telephone agreement with uhaul was not honoured. Original agreement was in kilometers. local staff only had a truck with milage on odometer. They did not convert kilometers to miles properly and in the end we were short on the number of allowable km. HOWEVER, complaint to telephone reception staff fixed the problem after the fact.

GRAHAM GAMBLES 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BAUSCH 
Rating:
5.0

Customer did not leave a comment.

JUSTIN DOXTATOR 
Rating:
4.0

The actual cost of rental & gas graph was not made clear. In my eyes, fill the truck before rental then renter fill the truck when done. SIMPLE! The way the company has it leaves too much to guess work to the co.'s advantage. This was my worst experience ever in 4 rentals.

John Holbeck 
Rating:
1.0

Customer did not leave a comment.

LAUREN E WAUD 
Rating:
5.0

Customer did not leave a comment.

Michael Jovanovic 
Rating:
5.0

Perfect service. Professional and easy!

JESPER ANDERSEN 
Rating:
4.0

Customer did not leave a comment.

MICHAEL KULMATYCKI 
Rating:
3.0

Please have more trucks in different sizes available on weekends that are busy.

DAVID MCCOY 
Rating:
5.0

Customer did not leave a comment.

PATTI JUFFS 
Rating:
4.0

Customer did not leave a comment.

DENNIS slade 
Rating:
4.0

Customer did not leave a comment.

GEORGE MARENTETTE 
Rating:
2.0

Customer did not leave a comment.

Brian Cronin 
Rating:
5.0

Customer did not leave a comment.

MARK WHEATLEY 
Rating:
5.0

Everything with this location could not have been better. Very quick efficient service.

Russell Baker 
Rating:
5.0

Customer did not leave a comment.

ADRIEN MARTEL 
Rating:
5.0

Have more trucks on site so people can get a bigger truck if they see the one they ordered and don't think it is big enogh

JENNIFER STEINMOELLER 
Rating:
5.0

Thank you very much for all your help with our move! Shirlene and her co-worker were very helpful! Shirlene went out of her way to give me a call back when she received word that a van was available for rental at a time of the year (beginning of school year) when it would have been next to impossible to find one. Thanks so much, Shirlene, your caring customer service gave me much peace of mind and with this note comes peace and kindness to you and your co-workers this day, Sincerely, Jennifer Brace

JENNIFER BRACE 
Rating:
3.0

24 hour drop off was not available or poorly marked.

PAUL MARTIN 
Rating:
5.0

everything was fine and convenient.

GARY MCCREA 
No reviews have been submitted for this location.

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