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Jordyn N
Customer Reviews for Storage Unlimited Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fill Gas tank to 100% full so it’s not a guessing game on filling to 1/2 full when you return it.
Brian HThe location did not have any of the moving supplies I ordered and never contacted me to let me know
Matthew HEasy drop-off! The manager was very nice and helpful.
DAVID BThis truck was the most dirty UHaul truck that I have ever rented BUT it rode smoothly, AC was very cold and the seat was comfortable even though there were multiple tears in the seat. It got the job done and how much do you expect for $19.95 even though my charge was over $120 due to driving 100 miles.
William MA little hard to find, but otherwise a great experience.
Marcus LGreat customer service and fast
Doron VCentral Texas experienced a little snowfall, but the streets were clear. Everything in the area was open, except this place. There was a very hard to read sign about being closed due to weather, behind a tinted window on the door. I found a spot to drop the trailer, took a picture of it and continued home; only to find out that you must take several pictures in the app to complete the return.
Kevin BThe trailer I rented had a minor dent in the door, making it difficult to open and close when I picked it up and pointed it out to the pickup staff—functioned as just a minor inconvenience. The staff was great on both ends.
Robert DIt’s nice when the vendor is responsive, which I experienced with this location. For novice truck drivers or trailer pullers, the location might be a little difficult to navigate.
alan fStarting Miles are never accurate, if you miss to record or get it corrected you will land up paying more. Happened thrice!!
Chetanya JThe address does not appear correctly in Maps and takes you to another storage business 2 miles east of the actual location. There is no sign for U-Haul out on the highway and the entrance is unidentifiable short of a small mailbox with the address on it. I had to call the location twice to be guided to the location. Service was very friendly and quick. Couldn't have been nicer and easier to work with. Truck ran fine but the inside had not been cleaned (food on seats and floorboards) but otherwise was fine for the task. Just needed a quick wipe down/vacuum. Again, service was great, so the issues are with signage for the location and a little bit of cleanliness issue. Overall, it was an easy and convenient service that was booked last minute.
Patricia WFriendly, prompt and responsive customer service. Highly recommend this location.
Marcos SWe gave it a once over. There were sticky places all over the cab.
Melody PEveryone was helpful and friendly
Steven MGreat experience! Smooth transaction, great communication.
richard bI couldn't shut the back rolling door by myself. I am a strong person and even the guys had to put a lot of muscle into it. The truck was clean enough. I let the location know that the truck is making a squealing noise upon acceleration.
Linda WA little hard to get into/locate
Calais GService was great, truck worked but the cabin was pretty run down. 166.000 miles!!
Uwe WIf you offer blankets and a dolly, make sure they’re on the truck or available. I paid for them but could not get them!
Jeremy LEvery thing went smooth
tim rVery easy checkin and checkout. I would absolutely use them again.
Ken CI reserved an appliance dolly online, but they did not have one when I showed up at the store. The sales associate was not interested in assisting me to find one at another location. He told me to call the 800# which was no help either. When I turned the truck in they charged me for 2 gallons of gas even though I left it with the same 3/4 tank. If they left it on a full tank it would have been straightforward.
Will SOverall our experience was fine. This was a rental for a group campout. When we opened the box part of the truck it was dusty and dirty, and the ramp was muddy. The cab was clean and the AC was cold. One thing that was unclear was the whole "Tow/haul on/off button" situation. I could never locate that button even though I tried, both inside and outside of the truck. Also, the parking brake was very hard to disengage. I pushed down on the parking brake before pulling on the release handle, and it felt like I nearly had to break the handle to get the brake to disengage. That said, it's nice to have a UHaul location in the area, and the people there are always friendly and helpful.
Terri EU-Haul Exhaust Defect Issue Plugins • Enabled plugins: WebPilot logo Custom instructions details User Write a review for a uhual rental that the location of pick up was great and the uhual truck was clean but uhual corporate completely failed on a well maintained truck because of the major mechanical defect of the exhaust system of the truck and it shouldn't have been on the road for a local trip let alone a cross country trip ChatGPT U-Haul Rental Review: A Tale of Two Experiences Rating: ⭐⭐☆☆☆ (2 out of 5 stars) Pros: Convenient pick-up location Clean truck interior Cons: Major mechanical defect in the exhaust system Truck not fit for any kind of trip Corporate oversight in vehicle maintenance I recently rented a U-Haul truck for a cross-country move, and my experience was a mixed bag. On the positive side, the pick-up location was incredibly convenient, situated just a few minutes from my home. The staff there were friendly and efficient, making the initial process smooth and hassle-free. The truck itself was clean and seemed well-kept—at least at first glance. The interior was spotless, and it looked like it had been sanitized and prepared carefully for the next customer. However, the experience took a nosedive once I hit the road. A few hours into my journey, I noticed a loud, unsettling noise coming from the exhaust system. Concerned for my safety and the potential for a breakdown, I pulled over to inspect the issue. It was immediately clear that the truck had a major mechanical defect in its exhaust system. I contacted U-Haul's corporate customer service for assistance, but their response was far from satisfactory. They seemed unaware of the maintenance status of their own fleet, and the truck should never have been on the road in such a condition. This was not just an inconvenience; it was a safety hazard that put me and other road users at risk. In summary, while the pick-up location and cleanliness of the truck were commendable, the glaring oversight in vehicle maintenance by U-Haul's corporate team was unacceptable. I would think twice before trusting U-Haul for any future moves, local or cross-country. Would I recommend U-Haul based on this experience? Unfortunately, the answer is a resounding no. User Rewrite the review to include that the pickup location was very accommodating and nice but the online mobile check out was a terrible experience that took 45 minutes and kept failing on uploading photos and performing the simplest of tasks that would have taken a live person 5 minutes ChatGPT U-Haul Rental Review: A Rollercoaster of Ups and Downs Rating: ⭐⭐☆☆☆ (2 out of 5 stars) Pros: Exceptionally accommodating and friendly pick-up location staff Clean and well-presented truck interior Cons: Major mechanical defect in the exhaust system Frustrating and time-consuming online mobile check-out Lack of corporate oversight in vehicle maintenance My recent U-Haul rental experience was a study in contrasts. Starting on a high note, the pick-up location was not only convenient but also staffed by some of the most accommodating and friendly people I've encountered in customer service. They made the initial part of the rental process a breeze. The truck itself was clean, giving the impression that it had been well-maintained—at least superficially. The interior was spotless, and it was evident that care had been taken to prepare the vehicle for the next customer. However, the online mobile check-out was a complete disaster. What should have been a quick and easy process turned into a 45-minute ordeal. The system repeatedly failed to upload photos and struggled with even the simplest tasks. Tasks that would have taken a live person just 5 minutes to complete became a drawn-out nightmare. Things went from bad to worse once I was on the road. A few hours into my journey, it became apparent that the truck had a major mechanical defect in its exhaust system. This was not just an inconvenience; it was a serious safety concern. I contacted U-Haul corporate for assistance, but their response left much to be desired. It was clear that there was a significant lapse in corporate oversight regarding the maintenance of their fleet. In summary, while the pick-up location and cleanliness of the truck were highlights, the experience was marred by a faulty online check-out system and a dangerously unmaintained vehicle. I would be hesitant to recommend U-Haul based on this experience, as the cons significantly outweigh the pros. User I did not contact uhual corporate and the problem with the exhaust was evident from the first time I started the vehicle ChatGPT U-Haul Rental Review: A Mixed Bag with Serious Concerns Rating: ⭐⭐☆☆☆ (2 out of 5 stars) Pros: Highly accommodating and friendly staff at the pick-up location Clean truck interior Cons: Immediate mechanical defect in the exhaust system Terrible online mobile check-out experience Vehicle not roadworthy My recent experience with U-Haul was a mixed bag, to say the least. The pick-up location was convenient, and the staff there were incredibly accommodating and friendly. They set a positive tone for what I initially thought would be a smooth experience. The truck's interior was clean and well-kept, which was reassuring at first. However, the moment I started the vehicle, a glaring issue became evident: a major defect in the exhaust system. This was not a problem that developed over time; it was present from the get-go, making me question the vehicle's roadworthiness. Adding to the frustration was the online mobile check-out process. What should have been a quick and efficient procedure turned into a 45-minute ordeal. The system was plagued with issues, from failing to upload photos to struggling with basic tasks. It was an experience that could have easily been resolved in 5 minutes by a live person. In summary, while the pick-up location and cleanliness of the truck were commendable, the immediate mechanical defect and the horrendous online check-out process were major drawbacks. Given these issues, especially the unsafe condition of the vehicle, I cannot recommend U-Haul for your moving needs. User Write a review for the drop off location. The building was under construction but the door was open, I heard people talking in the back of the building but no one was present, I rang the bell but no one came, I walked in the back and repeatedly announced my presence but no one responded or came out, there was no clear instruction and I never met anyone at this location just simply dropped the key in the box and left ChatGPT U-Haul Drop-Off Review: A Ghost Town Experience Rating: ⭐☆☆☆☆ (1 out of 5 stars) Pros: Key drop-off box available Cons: Building under construction with no clear signage No staff presence despite audible conversations Unresponsive to bell ringing and vocal announcements Lack of clear instructions for drop-off My drop-off experience with U-Haul was, to put it mildly, unsettling and unprofessional. Upon arrival, it was immediately clear that the building was under construction. While the door was open, there was no signage or guidance on how to proceed. I could hear people talking in the back of the building, but despite this, no one was present in the main area to assist me. I rang the service bell multiple times, but no one came to the front. Taking it upon myself to find assistance, I walked towards the back of the building, repeatedly announcing my presence. Still, no one responded or came out to assist me. With no clear instructions and no staff to guide me, I was left with no option but to simply drop the key in the available drop-off box and leave. The entire experience felt like I was in a ghost town, devoid of customer service or even basic human interaction. Given this experience, I cannot recommend this U-Haul drop-off location. The lack of staff presence and clear instructions made for a confusing and uncomfortable end to an already problematic U-Haul rental.
Christopher OTruck performed well and was clean. Once used to the mobile phone pick up/drop off I liked it. Location is great for me.
Michael NI was almost charged double if i wouldn't of notice that i was charged from the start !
Jessy GTry to have more sizes available.
Karl ORep was very helpful and equipment in good shape. Will use again
Michael NMake sure the app to rent a vehicle is working. I didn't want to wait in line to get my van. I had to because the app wouldn't load my location. That led to a couple of charges that I don't think were fair. I was charged two miles more than I drove. And the person who gave me my keys said the tank was full. It wasn't. I put much more gas in at the end than I used driving 50 miles.
Burnett Llocation is hard to find with virtually no signage. The driveway is bare ground and located alongside a brewery. Hard to determine where to leave the trailer.
Thomas LWhen I inspected the vehicle towing trailer with the U-haul rep, I pointed out the driver side front tire was bad. The center section of the tire was raised. The rep said the trailer went though their inspection and that it was ready to go. 170 miles into our trip, that exact tire had a blowout leaving us stranded at 2A. It took right over 2 hours to have a repair tech reach us and replace the tire. We were on a major highway, not a small backroad. The trailer was bumpy and it was shaking my truck while we drove. U-Haul needs to listen to their customers and look into their
Steven DKeep the windows clean
Mannie BPlease post signage in front of the building to show the additional parking in the back. There are signs toward the back of the parking lot, but a worker from another business had to point these out to us as we couldn't see them from the U-Haul building.
Kathryn wPerfect experience
David WFriendly, helpful, professional staff. Excellent experience.
Jorge Bthey were helpful. process was quick. return was easy.
chris wPay attention to the open hours.
James CIt's not a very easy place to find, and the UHaul sign on the road is small.
William MAll went well. Thanks
Jose GQuick and easy drop off once I found it. Not visible from the road. Sign on 290 would be helpful.
Dierdre ZEasy drop off.
DENNIS ANone
Todd SThe guy at the desk was very personable, efficient and helpful. Thanks again!
Scott JHorrible customer service , got charged for putting an empty box in the trash can!
Julie GVehicle had not been cleaned and although it was not filthy, it should have at least been vacuumed. I took a video before I left the facility. Also, there was a low tire light on which required me to put air in the tires.
Mark BThe front has a crack on the bumper since before I got it, it also did not have any blankets at the back, it has they trolley lock open, the lock key was nowhere to be found, and there was a piece of cardboard in the floor. These issues did not allow me to lock the cargo area.
FRANCISCO BExceptional friendly service
Jennifer HFrom Collin reserving the trailer to ease of pick up….the team was great.
kent fOutstanding, prompt and friendly service. Will keep renting from this location hands down!
Marcos SLocation not easily found. Not well kept and trailer location unsecured. Left trailer in very risky area after hours.
Stewart MKeep up the good work. The attendant was responsive and helpful in connecting the hitch.
Michael CFront office staff was easy to talk to and understood the 30 min out-of-the-way drive I had to make to accommodate the equipment I needed, in the opposite direction of my scheduled relocation mind you, and helped me out as much as he could. Sorry, I forget his name, but very easy to talk to/ humble/ understanding/ willing to go the extra mile for customers. Very much recommend others to use their service(s).
DYLAN KStore front presence can be improved. Helpful staff, truck was clean and no issues
William BFriendly and helpful employee.
william H