Customer Reviews for Storage Summit Apex

51 reviews

43 Jordan Lake Commons Dr   Apex, NC 27523

(919) 303-2929

Office Hours

  • Mon-Fri: 1 pm–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 303-2929

43 Jordan Lake Commons Dr
Apex, NC 27523

Services at this Location:

Office Hours

  • Mon-Fri: 1 pm–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Conveniently located, easy to access. Enjoyed meeting and working with George. Having storage here really helped us with our move. Will use again if we ever need storage and will recommend to friends.

Deborah Spidle  |  Overall Experience 
Rating:
5.0

Worked well for my needs. Thank you!

Kate Holbert  |  Overall Experience 
Rating:
5.0

The best of the best. We rented a storage lot for our RV. Very secure, easy to access, location was perfect and it was so easy to communicate with management. Best part was easy to park a huge RV and the price was perfect.

Blake Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Harris  |  Overall Experience 
Rating:
5.0

I want to give special recognition and appreciation to Greg at Storage Summit Apex who helped me out immensely despite UHaul’s massive incompetence and stupidity. I reserved a space thru the UHaul website and despite having written confirmation, UHaul never contacted the facility to confirm that space was available or my reservation. How do businesses operate like this? Thank you Greg for helping me out when I was most in need. UHaul gets zero stars.

CHARLES COOK  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

CHUCK RIEGEL  |  Overall Experience 
Rating:
5.0

I appreciate your flexibility and making the unit available for our move. It helped make our move less stressful!

JOHN ABEL  |  Overall Experience 
Rating:
5.0

Excellent attention and communication at all times!

Cynthia Garrison-Arce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SRIKANTH NUKALA  |  Overall Experience 
Rating:
5.0

Excellent well managed facility. Used it for over a decade.

WILLIAM CUSHING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark edmonds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Shearon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN BUSH  |  Overall Experience 
Rating:
5.0

I made deposit, but was unable to go through with move to facility due to change of plans. George was very understanding and my deposit was returned. Will certainly do business with them in future if the opportunity arises. Thanks again!

james hammond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Corle  |  Overall Experience 
Rating:
5.0

I was customer for several years and had no issues with access. I am moving about 1 hour away and will miss the convenience.

DAVID LAWHON  |  Overall Experience 
Rating:
1.0

AWFUL!!! After the manager cut her hours on Sat 7/27 down from leaving @ 5:00p to leaving @ noon, and calling to confirm she would be there, she was absent when I arrived at 11:40am to get a new unit.

Chris Mccullor  |  Reservation 
Rating:
5.0

We contacted the facility to let them know that due to a hold up in our military orders, we were not able to move our stuff to their facility. They were very understanding and wished us the best.

Virginia Avila  |  Reservation 
Rating:
5.0

The property manager (Shirley) was very helpful and the storage unit was in excellent condition and very clean.

Tony Westphal  |  Reservation 
Rating:
5.0

Everything went fine. No complaints.

Kimberly Godfrey  |  Reservation 
Rating:
2.0

Narrow, nebulous space designated for my RV in unlevel and unpaved surface. Hours 6a-10p unreasonable. Will begin looking for alternative.

Dean Caputo  |  Reservation 
Rating:
5.0

The facility was clean and the service was great. Much better then other uhaul storage locations I’ve used.

Peter Brouwer  |  Reservation 
Rating:
5.0

This was the 2nd time I have used this storage unit -- and if needed, would go back again.

mike strance  |  Overall Experience 
Rating:
5.0

Shirley was terrific in securing a rv parking spot on quick notice for us. She even placed a hold for a couple of days while we looked at other options. This facility so convenient! Near the lake!!

Rick Burch  |  Overall Experience 
Rating:
1.0

The property manager (Shirley) is incompetent / no customer service. The property is poorly maintained, doors/gates/AC broken for months. Poor record keeping resulted in lockout 3 months in a row.

DAVID URGO  |  Overall Experience 
Rating:
4.0

nice

doug Seeley  |  Reservation 
Rating:
4.0

The units are in good shape and my unit was clean when I moved in. I am still unable to link the unit to my online account and number it cannot be found. Please fix this as I want to pay online

Sion Edwards  |  Reservation 
Rating:
4.0

Clear instructions and details. Manager was very helpful.

Privacy Request  |  First Impressions 
Rating:
3.0

we did not move in. found a place near by for less $$

Privacy Request  |  First Impressions 
Rating:
4.0

facility was clean and easily accessible.

Privacy Request  |  First Impressions 
Rating:
5.0

Shirley has been a joy to work with. Martells

Privacy Request  |  First Impressions 
Rating:
5.0

The property manager was very helpful. I originally reserved a size unit that was too small and she nicely helped us book a larger uni.

Privacy Request  |  First Impressions 
Rating:
5.0

Great service, very clean

Privacy Request  |  First Impressions 
Rating:
5.0

Required extra effort to cancel reservation.

Privacy Request  |  First Impressions 
Rating:
5.0

The storage facility is very nice and clean with easy access to the units. Customer Service at the office there was great!

Privacy Request  |  First Impressions 
Rating:
5.0

Facility was clean and Angie provided outstanding customer service!

Privacy Request  |  First Impressions 
Rating:
5.0

Wonderful service!

Privacy Request  |  First Impressions 
Rating:
5.0

Great service provided by the store!!!

Privacy Request  |  First Impressions 
Rating:
4.0

Easy to pull in with large 26 foot truck

Privacy Request  |  First Impressions 
Rating:
2.0

The service I received from Shirley Baker,Property Manager was excellent. However, her supervisor on duty 8/30/15 @ 1:00 was unprofessional, rude and was a poor representation for the U Haul company.

Privacy Request  |  First Impressions 
Rating:
3.0

storage unit was good - staff was very nice to work with!

Privacy Request  |  First Impressions 
Rating:
2.0

Needs ramps going into room and better lighting in units

ANA HENDRIKS  |  First Impressions 
Rating:
5.0

Would like an opportunity to buy insurance

Privacy Request  |  First Impressions 
Rating:
5.0

Great experience. U Haul was in great condition as was storage unit. Received a great rate and the office manager was a huge help. Will definitely refer friends!

Privacy Request  |  First Impressions 
Rating:
5.0

Shirley is amazing to work with and was more than helpful!

Privacy Request  |  First Impressions 
Rating:
5.0

Excellent service and support, terrific facilities, and affordable prices highly recommended.

Privacy Request  |  First Impressions 
Rating:
5.0

This facility is spotless, expertly managed, and excellent price for value-received. I can honestly say management truly understands and appreciates customer needs and staff exceeds all expectations.

ROGER SCHLAGHECK  |  First Impressions 
Rating:
5.0

shirley was so very accommodating. like a good neighbour!

Privacy Request  |  First Impressions 
Rating:
5.0

Amazing service! Was able to check in early to be sure I had access since Sunday arrival was late. Super easy and friendly process. Move in went perfectly!

Privacy Request  |  First Impressions 
Rating:
5.0

The staff was thoughtful and thorough when they explained the process and helped us get situated with our rental space. Facilities were clean and well-maintained. Highly recommended!

Privacy Request  |  First Impressions 
Rating:
4.0

Staff was very friendly and got us setup quickly!

MATTHEW ROSS  |  First Impressions 
No reviews have been submitted for this location.

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