Customer Reviews for Storage Summit Apex

52 reviews

43 Jordan Lake Commons Dr   Apex, NC 27523

(919) 303-2929

Office Hours

  • Mon-Fri: 1 pm–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 303-2929

43 Jordan Lake Commons Dr
Apex, NC 27523

Services at this Location:

Office Hours

  • Mon-Fri: 1 pm–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dave P  |  Overall Experience 
Rating:
5.0

Conveniently located, easy to access. Enjoyed meeting and working with George. Having storage here really helped us with our move. Will use again if we ever need storage and will recommend to friends.

Deborah S  |  Overall Experience 
Rating:
5.0

Worked well for my needs. Thank you!

Kate H  |  Overall Experience 
Rating:
5.0

The best of the best. We rented a storage lot for our RV. Very secure, easy to access, location was perfect and it was so easy to communicate with management. Best part was easy to park a huge RV and the price was perfect.

Blake J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele H  |  Overall Experience 
Rating:
5.0

I want to give special recognition and appreciation to Greg at Storage Summit Apex who helped me out immensely despite UHaul’s massive incompetence and stupidity. I reserved a space thru the UHaul website and despite having written confirmation, UHaul never contacted the facility to confirm that space was available or my reservation. How do businesses operate like this? Thank you Greg for helping me out when I was most in need. UHaul gets zero stars.

CHARLES C  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

CHUCK R  |  Overall Experience 
Rating:
5.0

I appreciate your flexibility and making the unit available for our move. It helped make our move less stressful!

JOHN A  |  Overall Experience 
Rating:
5.0

Excellent attention and communication at all times!

Cynthia G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SRIKANTH N  |  Overall Experience 
Rating:
5.0

Excellent well managed facility. Used it for over a decade.

WILLIAM C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN B  |  Overall Experience 
Rating:
5.0

I made deposit, but was unable to go through with move to facility due to change of plans. George was very understanding and my deposit was returned. Will certainly do business with them in future if the opportunity arises. Thanks again!

james h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua C  |  Overall Experience 
Rating:
5.0

I was customer for several years and had no issues with access. I am moving about 1 hour away and will miss the convenience.

DAVID L  |  Overall Experience 
Rating:
1.0

AWFUL!!! After the manager cut her hours on Sat 7/27 down from leaving @ 5:00p to leaving @ noon, and calling to confirm she would be there, she was absent when I arrived at 11:40am to get a new unit.

Chris M  |  Reservation 
Rating:
5.0

We contacted the facility to let them know that due to a hold up in our military orders, we were not able to move our stuff to their facility. They were very understanding and wished us the best.

Virginia A  |  Reservation 
Rating:
5.0

The property manager (Shirley) was very helpful and the storage unit was in excellent condition and very clean.

Tony W  |  Reservation 
Rating:
5.0

Everything went fine. No complaints.

Kimberly G  |  Reservation 
Rating:
2.0

Narrow, nebulous space designated for my RV in unlevel and unpaved surface. Hours 6a-10p unreasonable. Will begin looking for alternative.

Dean C  |  Reservation 
Rating:
5.0

The facility was clean and the service was great. Much better then other uhaul storage locations I’ve used.

Peter B  |  Reservation 
Rating:
5.0

This was the 2nd time I have used this storage unit -- and if needed, would go back again.

mike s  |  Overall Experience 
Rating:
5.0

Shirley was terrific in securing a rv parking spot on quick notice for us. She even placed a hold for a couple of days while we looked at other options. This facility so convenient! Near the lake!!

Rick B  |  Overall Experience 
Rating:
1.0

The property manager (Shirley) is incompetent / no customer service. The property is poorly maintained, doors/gates/AC broken for months. Poor record keeping resulted in lockout 3 months in a row.

DAVID U  |  Overall Experience 
Rating:
4.0

nice

doug S  |  Reservation 
Rating:
4.0

The units are in good shape and my unit was clean when I moved in. I am still unable to link the unit to my online account and number it cannot be found. Please fix this as I want to pay online

Sion E  |  Reservation 
Rating:
4.0

Clear instructions and details. Manager was very helpful.

Privacy R  |  First Impressions 
Rating:
3.0

we did not move in. found a place near by for less $$

Privacy R  |  First Impressions 
Rating:
4.0

facility was clean and easily accessible.

Privacy R  |  First Impressions 
Rating:
5.0

Shirley has been a joy to work with. Martells

Privacy R  |  First Impressions 
Rating:
5.0

The property manager was very helpful. I originally reserved a size unit that was too small and she nicely helped us book a larger uni.

Privacy R  |  First Impressions 
Rating:
5.0

Great service, very clean

Privacy R  |  First Impressions 
Rating:
5.0

Required extra effort to cancel reservation.

Privacy R  |  First Impressions 
Rating:
5.0

The storage facility is very nice and clean with easy access to the units. Customer Service at the office there was great!

Privacy R  |  First Impressions 
Rating:
5.0

Facility was clean and Angie provided outstanding customer service!

Privacy R  |  First Impressions 
Rating:
5.0

Wonderful service!

Privacy R  |  First Impressions 
Rating:
5.0

Great service provided by the store!!!

Privacy R  |  First Impressions 
Rating:
4.0

Easy to pull in with large 26 foot truck

Privacy R  |  First Impressions 
Rating:
2.0

The service I received from Shirley Baker,Property Manager was excellent. However, her supervisor on duty 8/30/15 @ 1:00 was unprofessional, rude and was a poor representation for the U Haul company.

Privacy R  |  First Impressions 
Rating:
3.0

storage unit was good - staff was very nice to work with!

Privacy R  |  First Impressions 
Rating:
2.0

Needs ramps going into room and better lighting in units

ANA H  |  First Impressions 
Rating:
5.0

Would like an opportunity to buy insurance

Privacy R  |  First Impressions 
Rating:
5.0

Great experience. U Haul was in great condition as was storage unit. Received a great rate and the office manager was a huge help. Will definitely refer friends!

Privacy R  |  First Impressions 
Rating:
5.0

Shirley is amazing to work with and was more than helpful!

Privacy R  |  First Impressions 
Rating:
5.0

Excellent service and support, terrific facilities, and affordable prices highly recommended.

Privacy R  |  First Impressions 
Rating:
5.0

This facility is spotless, expertly managed, and excellent price for value-received. I can honestly say management truly understands and appreciates customer needs and staff exceeds all expectations.

ROGER S  |  First Impressions 
Rating:
5.0

shirley was so very accommodating. like a good neighbour!

Privacy R  |  First Impressions 
Rating:
5.0

Amazing service! Was able to check in early to be sure I had access since Sunday arrival was late. Super easy and friendly process. Move in went perfectly!

Privacy R  |  First Impressions 
Rating:
5.0

The staff was thoughtful and thorough when they explained the process and helped us get situated with our rental space. Facilities were clean and well-maintained. Highly recommended!

Privacy R  |  First Impressions 
Rating:
4.0

Staff was very friendly and got us setup quickly!

MATTHEW R  |  First Impressions 
No reviews have been submitted for this location.

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