The staff is outstanding, helpful and always has what we need.michael H.
Customer Reviews for Storage Spot
(U-Haul Neighborhood Dealer)
Avondale, AZ 85323
Services at this Location:
8 am - 11:30 am / 12:30 pm - 4 pm
- Saturday8 am–12 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the rates and estimates online reflect the actual price. If I wanted to pay tow truck prices I'd get a tow truck but with it pretty much lying online about the estimate. Just doesn't help with trying to cost things out and getting screw once you get the final billEric F.
Customer did not leave a comment.Marcos G.
I think the demand is very high for truck rentals so I can see why they don't have time to actually drive the truck and see how it runs and see the little details that may make a customer feel uncomfortable driving it. In my case the check engine was on, and the side view mirrors had bird poop the lock for the back roll up didn't have a key..but overall everything else was great!! Thank you.eddie P.
Customer did not leave a comment.Edward E.
This is my go to place. I'm always treated with the utmost respect and appreciation. It's definitely hard to find great people like these guys. Thanks again for taking care of me.Andrew S.
Customer did not leave a comment.Melody E.
Customer did not leave a comment.Ben T.
Customer did not leave a comment.Hovan S.
Customer did not leave a comment.Rob C.
Customer did not leave a comment.Patrick H.
Truck was â€œcleanâ€ but in poor condition. The headliner in the cab was falling down in more than one place and while they had a nicer truck there they gave me the junky one. Staff was not very cooperative or wanting to help in any way, both times I called I was placed on a very long hold and the second time I ended up hanging up. Waaaay over priced for the equipment provided, along with staff that was only interested in charging extra $$ or sending me somewhere elseâ€¦ I think next time I'll find another rental truck company.Jessica D.
Their new set up looks great, their customer service is excellent, these guys are great!Julia N.
Everybody inside was very helpful and nice. Only took a few minutes to complete the paperwork and send me on my way.Gigi B.
Customer did not leave a comment.Brandon H.
Customer did not leave a comment.Dedrick A.
Customer did not leave a comment.Cynthia T.
Customer did not leave a comment.Jennifer W.
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.Cynthia O.
Customer did not leave a comment.Brian A.
Customer did not leave a comment.sharon J.
Trailers equipped for two motorcyclesRobert S.
excellent customer serviceOctavio C.
Staff were very welcoming and informative about my rental. I would definitely go to them when I need another rental.Jose T.
Pick up WAS NOT easy! It took entirely too long to go through the process! Things weren't specified prior to pickup to make things smoother. Approval took to long! Cutting into the time I selected! We should've been able to leave our car on the lot, the street is entirely too busy to have to walk across and others kept their cars their cars there! The location said they closed at 5 but actually their ours are totally different from what's online! Smh my experience sucked!Tamikica H.
Customer did not leave a comment.Simin D.
No improvement needed! Great location near me w good selection. Doug checked me in and was very helpful w advice and explaining my options. He is professional and i will def rent frm there again!MARTIN P.
Customer did not leave a comment.manuel C.
Customer did not leave a comment.Paris C.
The trucks are parked to where you can barely even get in. God forbid the renter is a tad bit chunky. I feel like it's a set up to get the next truck. The worker took a pic of the 1/4 gas line from a side angle to take it seem like no gas was put in then charged 60 bucks extra. We only drove 12 miles total and we added gas right before we got there so I will not be renting from U-Haul anymore.Couvoscea W.
Always a pleasure doing business with this location and will continue to utilize this office's equipment as required.Dianne T.
Customer did not leave a comment.Jesus M.
Customer did not leave a comment.William R.
We were the last customer befor closing and once we got the truck home we didnt need it after all so when we returned it next day i was told i would only have to pay for mileage but ended up paying for complete rental.Tanya B.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.josue P.
Customer did not leave a comment.Anthony B.
Very knowledgeable very courteous excellent customer serviceCelestine B.
Retain my information on file for a quicker check inFred B.
Customer did not leave a comment.Paul G.
The truck I rented was great. It did have a faint smell of previous cigarette smoke.jamie H.
Customer did not leave a comment.Kenny G.
Customer did not leave a comment.JO D.
Customer did not leave a comment.Edwin S.
The representative was pleasant and very knowledgeable.PAULINE B.
Customer did not leave a comment.Avionc D.
Excellent personnel in every phase of the operationFULGENCIO V.
Doug and Sabrina at the VanBurien location are both amazing to work with. They always make the experience easy, which is nice because we rent trailers at least once a month.bennie H.
Seamless service and all was good to go as planned! Thank you!Clara Y.
Customer did not leave a comment.danny F.
Customer did not leave a comment.Kelly J.
Customer did not leave a comment.Mark M.
Come out and do the walk around with usRobert S.
Customer did not leave a comment.jeffery C.
Very friendly and professional staff. I have recommended them to family and friends.Robert C.
They did not honor any discounts for being military, seniors, AARP, AAA or even coupons from their website! I brought the truck back in the evening where you can do a check in on their website and it was horrible. There were lots of problems with their website. I had a very bad experience and will never use them again. Suzie Bsuzie B.
The Uhaul app was buggy and had constant issues with network connectivity. Mobile pick up took about 45 mins. Had to park my car across the street and then had to cross the street back into the lot location as it was required to do. The app also timed out while I was waiting to receive my lock code to retrieve the keys and when I reopened the app, the system assumed I got the code and all I could do on the app was to return the truck without ever getting the keys. Mobile pickup option is slow, frustrating, and is a technical disaster. I will not be using mobile pickup ever again in the future. Would like to have a refund, that is how bad the experience was.Armando B.
Excellent service and fast check in. I will definitely be back her for future moves.Tracy B.
Customer did not leave a comment.JEFFREY W.
Not much he was very helpful and niceAlton F.
Dough was very nice and friendly I would rent from him again .ailcia G.
The service was quick and easy.Yeomin K.
I would like U haul be more. Professional. On. ContractsNatividad G.
Customer did not leave a comment.Tyrone D.
Customer did not leave a comment.Raied A.
I returned the trailer and was charged a late feeisabella B.
Customer did not leave a comment.MARVIN L.
Another pleasant experience, staff were cordial, polite and eager to assist. Couldn't ask for anything else . 👍👍GIOVANNY B.
Everything went smoothly ! The only minor thing I can think of is to include a dolly with the price of the truck. Thank youDavid N.
Customer did not leave a comment.Albert C.
Customer did not leave a comment.jason M.
Customer did not leave a comment.Marlin L.
Customer did not leave a comment.paul R.
Great service, trailer in good confution. I drove through some heavy rain and after that, the driverside light became intermittent. No big deal, just needs to be looked at. Thanks!Jeffrey H.
It's a great rv storage facility, but I needed to store my motorhome under roof, that was the only reason I moved to a different facility that offered a roofJUAN L. | Overall Experience
Doug and staff were exceptional.BETH H. | Overall Experience
This was my first time renting a UHaul from this location. Porter provided efficient customer service which made my life easy during this move in the heat.Janice E.
Customer did not leave a comment.Karen T.
Just a little bit dirty , but overall a good service. ThanksSandra H.
Everything was expected as normalTeresa W.
Customer did not leave a comment.Keith M.
Customer did not leave a comment.Marlin L.
I had some reservations renting from this location-- not what you would expect from a normal UHAUL location. The young men working at the location were friendly and professional and knew what they were doing.Julie W.
Customer did not leave a comment.Jack S.
Customer did not leave a comment.guy H.
Customer did not leave a comment.Jack S.
Very friendly personnel. Awesome service.Ricardo C.
Customer did not leave a comment.Jeffrey H.
Customer did not leave a comment.Oscar E.
Such a great experience. This location is excellent. Thank you!Eva B.
Customer did not leave a comment.Lamont R.
The truck was dusty and didn't seem santitizedDennis M.
Customer did not leave a comment.greg I.
I had reserved a uhaul in a different location. I accidentally went to a similar one and confused the location. Associate at the location said I don't have to do anything. And possibly due to listening to that advice I'm getting double charged.Kevin C.
Find a way to refund money for extra gas left in the vehicle's tank especially when the truck had barely one quarter tank on pickup. I was told the truck got 6 miles to the gallon so I calculated that when I fueled up because there was not enough fuel to begin with for my rental needs. I returned the truck with 10 extra gallons of gas( over 100 miles more fuel than picked up). At today's cost of fuel that was $40 worth of free fuel left in the truck.Ardell W.
The staff were very nice & helpful. Also very friendly.GABRIEL G.
Will return when time comes to need storage.TERRY J. | Overall Experience
Great customer service, well maintained facilitydave H. | Overall Experience
The gentleman and woman are so helpful! Like storing my vehicle here for a long time. Gated and Doug, the gentleman, patrols the facility during the day.sonia h. | Overall Experience
Everyone there was awesome to work with!Kimberly F. | Overall Experience
Customer did not leave a comment.MARK A. | Overall Experience
Just found a placecto live no problems with the facilities. Thank youvalarina f. | Overall Experience
Customer did not leave a comment.Ronald M. | Overall Experience
Not having access on Saturday after 2 pm and Sunday is the REASON I moved out! On the weekends when I want to use my Motor Home I could not even get it out of your locked up lot. Totally Ridiculous 🤬Dennis G. | Overall Experience
Damien and the staff went above and beyond and helped us through a crazy local mive and took care of some issues we had and we would recommend this location as having good customer serviceArthur N. | Overall Experience
No security cameras. Our catalytic converter was stolen while there. Our rent went from $51.50 to $103.00 with absolutely no improvements. The dump is inconvenient. No place to wash your vehicle. The person running the office is arrogant and unable accept responsibility.LEE H. | Overall Experience
lack of access on weekends and after 5pm weekdays was an issue/challengeBill C. | Overall Experience
NoneJames H. | Overall Experience
This place is a little different than many U-Haul storage facilities. You can only come in when open 6 days a week but for my vehicle storage needs was perfect. But the best asset was Jessye the manager. Extremely helpful and what a great sense of humor and personality. She is worth the experience all by herself. Can’t wait to store my motor home there when it comes time.Charles H. | Overall Experience
They are always friendly & efficient at West Valley RV. I store 2 vehicles there over the summer. They had them ready to go when I got there to pick them up.Diane V. | Overall Experience