Comentarios de los clientes para Storage Spot

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Storage Spot

Clasificación general:

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Jeff E.
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When I arrived, I realized I needed a slightly different trailer, they had what I needed available and was an easy and quick change to the order. Good customer service.

Cynthia H.
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El cliente no dejó un comentario.

Jonathan L.
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Dealing with Uhaul from start to finish had great service and great product!

Lynden W.
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In and out with great customer service. But when picking up your vehicle, parking needs to have a better set up.

Mike M.
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Very easy.

AUSTEN E.
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Call in advance when the truck has not been returned by precious renter so we can plan accordingly

ARMANDO R.
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El cliente no dejó un comentario.

Albert C.
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great service in and out quickly.. self check in is a great feature!

WILLIAM E.
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The young lady at the counter was very nice and made renting the trailer a breeze

Sheila C.
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They are the best and they make sure things are easy for you as possible. I love this place. Thank you, U-haul family.

RUBEN M.
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N/A

Victoria W.
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El cliente no dejó un comentario.

RITA T.
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El cliente no dejó un comentario.

ERNIE C.
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El cliente no dejó un comentario.

debbie S.
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Your website is terrible. It took me 50 minutes to pick my truck up because the website wasn't working I had to have it reset twice with your customer service rep in order to get it to work. Changed the order twice 3 days before I was to pick up the truck and I had to call and straighten out. I Will not be using U-Haul again!

ARIEL H.
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El cliente no dejó un comentario.

Roxanne B.
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every thing was done to my satisfaction I will always go back their.

LUIS O.
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El cliente no dejó un comentario.

Benjamin F.
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I liked the cheat sheet that the agent put with the contract for afterhours drop off. Found it very helpful and made the experience go much smoother.

Lawrence W.
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El cliente no dejó un comentario.

Carla J.
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El cliente no dejó un comentario.

GREGORY S.
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Always awesome. I've been there 3 times in the past month. The first 2 times, Jessi helped us and she was awesome. This time we met Daniel. Also awesome!

Bonnie P.
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My receipt said I have till 700 pm to drop of truck and trailer. They were closed at 600pm left key in drop off box.

ARTHUR A.
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El cliente no dejó un comentario.

RONALD G.
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El cliente no dejó un comentario.

ANTWINE B.
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Nothing

JAMES W.
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El cliente no dejó un comentario.

DANIEL W.
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Jesse and Daniel are outstanding in customer service.

Angela C.
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El cliente no dejó un comentario.

Michael D.
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El cliente no dejó un comentario.

GREGORY S.
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I have rented vans twice this past week. Jessi is very helpful and friendly! Thanks.

Kenneth L.
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El cliente no dejó un comentario.

ANTHONY O.
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I got a email 2 days before my reservation they had to move my pick up location because of Inventoy.... which was 25 minutes from my house I called the number and the girl was great. I came to pick up my truck I did online checking and then it wouldn't let me so I called U-Haul at 6 PM on a Friday night when I was supposed to pick up my truck for my move and the person who had the truck before us didn't return it on time and they forgot to call us they didn't have another truck the entire night they only had a baby truck with a trailer when I had a 20 foot try and it was 55 to 60 miles from where I live so then I had to do move my move and movers for the next day and pay see a fee to the movers. The lady on the phone was not to bad but could have been better... go to pick up lady wasn't the best but wasn't the worst .... hope she got her coffee and water like her and the guy we're talking about ...... not even an I'm sorry nothing.....

JOHN P.
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El cliente no dejó un comentario.

THURMAN P.
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The Manger J.Jackson was extremely knowledgeable and helpful five stars

STEVEN D.
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El cliente no dejó un comentario.

Rocky K.
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El cliente no dejó un comentario.

Katherine L.
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El cliente no dejó un comentario.

DAVID B.
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The office is a bit unhandy for returns and pickup

Bonnie W.
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Very efficient experience.

DENIS A.
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El cliente no dejó un comentario.

Ismael E.
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El cliente no dejó un comentario.

ALFREDO A.
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Great customer service

JULIUS M.
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Great

O'Brian R.
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Doug and Betsy helped out a hurricane victim by making his drop off easy and convenient. They were amazing, and so was their location. They made sure anytime I need a uhaul I will be absolutely using their location to do business. 5 stars all around.

RICHARD B.
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New set up was a little confusing but overall it was good. Maybe more signage to help old guys like me? rb

Erik H.
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Employees did not wear mask. That's scary. Wouldn't come back.

WILLIAM D.
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El cliente no dejó un comentario.

MICHAEL A.
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El cliente no dejó un comentario.

SAMUEL S.
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Excellent customer service when picking up and dropping off personnel

JOHN R.
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El cliente no dejó un comentario.

DEBORAH L.
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El cliente no dejó un comentario.

Maricia D.
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El cliente no dejó un comentario.

Maria G.
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mention that if you use the drop box , you will get charged a fee I brought uhaul back early

ALAN B.
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No one was there when i dropped it off

Gary F.
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I tried to do the reservation online but there was no “yellow box” on the lot, no way to know which truck to use. After messing with the online reservation, I still had to go inside. The online part was a total waste of my time.

DAVID C.
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road difficult to pull out as traffic will not move over

JAMES R.
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Thank you Maira and Doug

DANIEL P.
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El cliente no dejó un comentario.

HENRY F.
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Fast service, friendly staff

Matthew L.
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Thank you

Tina A.
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I had an absolutely horrible experience with this location when picking up my reserved uhaul, the gentleman said my “quote” was incorrect and changed the price to reflect a higher and different quote, I told him that was not correct and requested to speak to the manager, he called someone who name is also Daniel, and he sad well “that's the price” I said that's not what I was quoted.....He began to argue with me and I asked him to check the notes, he finally did and changed it to the original price I was quoted for after a long 30 min. unprofessional conversation. One of the guys said his name is Daniel Tres... (721002) and he voluntarily provided his badge number as well. The other guy name is also Daniel his last name is Gonzales Bottom line, very unprofessional and I will not use that location ever again!

Dennis F.
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Doug and Jessie were absolutely amazing they went through everything I needed to know it was quick and easy to pick up and then to drop off.

David N.
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I think there was something wrong with the trailer. My vehicle overheated, and later on I almost ran out of gas. I normally get 20 miles per gallon hauling a golf cart on this size trailer and only got 12 miles to the gallon. I left a message over the weekend and yesterday and still no reply...

Charles B.
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El cliente no dejó un comentario.

Leopoldo P.
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El cliente no dejó un comentario.

DAVID A.
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The front driver door seemed to be opened when it closed. Not sure why...it felt dangerous.

Eugene G.
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El cliente no dejó un comentario.

Kieth B.
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Inspect the welds on the utility trailers! Mine had two broken welds and one cracked pipe rail!

matthew F.
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I reserved a 26' truck on the 10th and the day before I was supposed to pick it up they call and tell me their wasn't one. That really pissed me off! I had no time to get the right size truck. I had to do 2 trips. That doesn't seem bad but I had movers lined up and they would charge me to do a second loan. So me and my wife and to load and unload the second truck.

DEBORAH M.
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They went over and beyond to help me. It was a great experience.

Gabrielle C.
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Thank you.

JAMES W.
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El cliente no dejó un comentario.

MARLA S.
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El cliente no dejó un comentario.

Paul C.
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El cliente no dejó un comentario.

Ricky C.
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The trailer was perfect except for the back door of the trailer needed lubrication, it was a little hard to open it all the way . You had to force it to open all the way.aside from it was smooth ride .

LIVIA A.
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Check the vehicle to ensure it drives safe. The front end of the rental truck was very shaky and bumpy on the road. The vehicle was clean and the a/c worked fantastic!

JACOB C.
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The lights intermittently turned off on my 21 hour drive home and I had to pull over numerous times in the middle of night to jiggle the wires in the trailer.

Renee B.
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Even though I checked in online which should've cut my wait time in half, i still ended waiting at the counter for almost an hour because your website/system wouldn't work. The poor guy was so frustrated, I thought he was going to cry. On top of that he was not able to compensate us for the inconvenience, because he had no authority to do so & there was no manager/supervisor present.

Kimberlee S.
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El cliente no dejó un comentario.

Faith G.
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Very hard to find the office.

KYLE M.
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When we arrived we had to wait for the truck to be cleaned as it was not ready. and when we returned they did not have our order number at all and had to call Uhaul to even make sure we were the people renting the truck. Apparently one person who works at the facility pressed return the same times as pressing that the rental was ready messing everything up.

AURORA H.
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The Sierra vista location in Frye Ave is the best customer service. David and Tony are the best!

KEVIN S.
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The gentleman at the office don't hook up the trailer properly. When leaving, we went over a speed bump and the trailer came unhitched from our truck. Luckily there was no damage and no one was hurt. But this could have been very dangerous if we made it to the road. Very scary

Anthony M.
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Left rear tire got a flat and had to be repaired

paul W.
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Very personable courteous and great service! A+

Kai G.
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El cliente no dejó un comentario.

Mark C.
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El cliente no dejó un comentario.

Terry F.
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El cliente no dejó un comentario.

JAMES C.
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Experience was totally awesome Help was great Excellent location to rent equipment

Joseph C.
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The dolly in the truck, was broken, when I went to use it. The support bars came un welded.

Kathryn D.
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El cliente no dejó un comentario.

RANDY C.
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The Folks at this location were so helpful. They made it seamless to get in and out with the Motorcycle Trailer I rented. The trailer was flawless, I towed my bike from Avondale Az. to Ft. Collins Colorado and back, over 2000 miles and not one issue. Thank you U-Haul. Sincerely. Randy L. Cole

JAMES F.
Clasificación:

Could offer a little more assistance to customers who have never used a car dolly before. Fortunately the individual who hooked up the car dolly was willing to check how I'd strapped the car's front wheels. That only occurred because I asked him to check it before I towed the vehicle off the lot.

WAYNE S.
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Great customer service and personnel. Very easy to work with and knowledgeable of equipment. He insured that I had the right trailer for the job. Thanks!

Ismael B.
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El cliente no dejó un comentario.

ROBERT A.
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Jessie is awesome

Mario S.
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Great staff and customer service, would definitely recommend!

JESSCA J.
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El cliente no dejó un comentario.

Todd C.
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El cliente no dejó un comentario.

Diane V. | Overall Experience |
Clasificación:

They are always friendly & efficient at West Valley RV. I store 2 vehicles there over the summer. They had them ready to go when I got there to pick them up.

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