Customer Reviews for Storage Spot
(Distribuidor de U-Haul del vecindario)

330 comentarios

507 E Van Buren St   Avondale, AZ 85323

(623) 738-1125

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(623) 738-1125

507 E Van Buren St
Avondale, AZ 85323

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Joey K. 
Clasificación:
5.0

lack of access on weekends and after 5pm weekdays was an issue/challenge

Bill C.  |  Overall Experience 
Clasificación:
1.0

I got on the road found the night lights on the tow didnt work plus the chain didnt work had be tight up by strap i ended up spending 167.00 on motel couldn't drive at night this the worse experience IV ever had

Joseph M. 
Clasificación:
5.0

Amazing service! The UHAUL manager at Storage Spot-20086, 507 E Van Buren St, Avondale, AZ-85323 was in great help with his professionalism and knowledge, during my moving to another state! Therefore, I didn't just haul and move my stuff with the equipment of UHAUL, but UHAUL haul me and pull me up to be able to move with it successfully! Now, I would like to show my appreciation and to send to the Corporate Office of UHAUL a million of thank you for my great moving experience!

Lilia M. 
Clasificación:
3.0

Returned trailer two days early and received no refund for the days not used.

Dylan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERDA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie P. 
Clasificación:
5.0

Excelente

FULGENCIO V. 
Clasificación:
5.0

The first trailer tail lights did not function, but he quickly hooked me up to a different trailer and I was good to go! Great service!

Patrick B. 
Clasificación:
5.0

I am not sure you can improve on perfection. I am extremely pleased with the assistance provided by Damion. He went out of his way to make sure we were satisfied. Thanks again.

james D. 
Clasificación:
4.0

pick up was fast and easy, and they were very accommodating. Help hired did not show up but they also do not work directly for Uhaul.

phil R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAINE H. 
Clasificación:
1.0

You could hire capable employees, we were left stranded at our hotel room without a vehicle because one of your goons came and towed it away after we had already called the office and left a message stating that we were going to extend our rental and we weren't even late. In fact I'm so pissed off right now I'm just going to call corporate right now because I have proof that it wasn't even late they came 8 in the morning when it was due on the day and took it and then left us with no vehicle at our hotel room. We were checking out from

michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STERLING N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gracelyn C. 
Clasificación:
5.0

Thank you. You all helped make a super stressful event a little less stressful.

Katherine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
5.0

Simple rental process with great staff!!!

Jeffrey G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tamecia B. 
Clasificación:
5.0

Nothing great customer service

KATHRYN H. 
Clasificación:
5.0

The staff was great to work with. Highly recommended.

George M. 
Clasificación:
5.0

Great service all the way around.

JASON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY RUSSELL M. 
Clasificación:
5.0

Best service I ever got! Damian run a GREAT business and he should at least get a raise for his work ethic. I would love to work with him anytime in the future

Jerry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique R. 
Clasificación:
5.0

Best uhaul experience I've ever had.

JAYME W. 
Clasificación:
5.0

The guys there were Great! I only needed the trailer for a quick job, one item, and had it returned in 3 hours! But, I will Definitely go back there when I need another trailer!

Bruce M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector M. 
Clasificación:
3.0

Its to bad you didnt ask about my whole experience because it was a complete joke. This location was the third location I was sent to and this dealer stuck in the middle of others incompetence . I was really ticked off with my experience and ended up not getting all my blankets and was told well you can just go to the 4th location for those. Really disappointed.

Gene N. 
Clasificación:
4.0

i need a copy of my receipt. Agent stated he could send to my email and I have not received it. Otherwise the service would have been excellent. Gracias

Robert S. 
Clasificación:
5.0

This location was excellent!! Other locations would not answer the phone!!

Tito S. 
Clasificación:
5.0

Fast friendly service.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Verris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

The manager was extremely nice. He was happy and had great customer service

theresa M. 
Clasificación:
4.0

Rated Storage Spot 4 star because Damien returned my call promptly and helped me with the return of the trailer. It would have been 5 star but front desk said they were open on Sunday but they were not. Another customer was also there with me at the return site and he told me he was also told they will be open that day-Sunday. I rate Uhaul website for returns as POOR because the site won't let me upload the pics and there is no back up for issues like this. Called the Uhaul phone number and was on hold for a long time giving me messages as if there was a rep to help me but there was none. I spent over an hour figuring things out until I saw Damien's biz card. It was great that Damien posted his biz card on the box. I called him and texted him the pics instead. Damien was nice and helpful on the phone. Thanks Damien!!

Joshua A. 
Clasificación:
5.0

At the drop-off location in Avondale my experience with Damian was “Excellent”. Damian was pleasant and expeditious in completing the turn-in process. I don't think I was there three minutes before the truck was examined and I was on my way home. Damian informed me I would receive an electronic receipt. The 26' Ford F-650 truck was an excellent truck for my needs and it performed very well in the 1300 mile trip. I am very happy with the U-haul equipment and the U-haul personnel I dealt with

Alfonso P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAIED A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kim W. 
Clasificación:
2.0

When I picked up the trucks no one walked through the truck with me which is fine. So, I took pictures of what the truck look like and the fuel gauge and then when I returned it they said that I owed them money for not filling the tank up, even though I filled it back to the level it was when I picked it up. Then when I called U-Haul they told me to call the business that I rented the truck from and I could explain my situation to them and I've been doing that for two days and I've called them eight times with zero answer

Robert W. 
Clasificación:
5.0

I always use this location for my moving needs, from car haulers to the moving trucks & vans the folks here always make it easy and as convenient as possible.

Frank P. 
Clasificación:
5.0

El cliente no dejó un comentario.

randal T. 
Clasificación:
1.0

They charged me an extra $79 with no explanation and I haven't received a text or anything

Qudonna S. 
Clasificación:
5.0

Damien and Joe, I think that was his name.lol. they both are awesome, great costumer service skills..

karina C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Jaber A. 
Clasificación:
5.0

Everything was great, even equipment gets worn as did the brake light housing. Employees are always great and very helpful.

DANA E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bret M. 
Clasificación:
5.0

Process was excellent and customer service at this location was excellent. Did not like the online pickup process so went inside and they took care of everything for me to be on my way

GINA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Estevan G. 
Clasificación:
3.0

truck was dirty on inside. no clarity on the pre inspection app. the app was sent after I started driving away. app has a 30 minute time limit. confusing I was only allowed to download 1 picture because the previous photos were still there.The truck smelled cigarettes.

James J. 
Clasificación:
5.0

Outstanding customer service. The office staff explained everything well. Including policies on returning vehicle, what charges to expect prepaid, tricks of safety features etc. very pleased with Sawyer.

Kim K. 
Clasificación:
4.0

The mobile app was not friendly user for me. It made my experience very bad. There should be an alternative check in and out process.

Anthony K. 
Clasificación:
4.0

Please fix the passenger side mirror it slowly drops causing a significant safety concern. Other than that all was great!!

DANA E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michele T. 
Clasificación:
4.0

I was very frustrated with the on line pick up. I arrived at 7:00 am to pick up the truck but uhaul”s on line check in was down so I had to wait for an employee to arrive on site to check in. This was not the fault of the store but your online service. I probably won't use early pick up again.

steve C. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pearl L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PLUMMER P. 
Clasificación:
5.0

Vey friendly staff. Would go again!

ROBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
2.0

To expansive .they think they are to good and smart

ulysses E. 
Clasificación:
3.0

The employee did not know how to attach the Trailer, luckily we did. She did not tell us that on our return date they would be closing earlier than the posted time and that we would have to check in online. We rushed to return the trailer by closing time at 2 and only found out we had to return online from another customer that was turning in an item.

TOMMY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAQUEL I. 
Clasificación:
1.0

I returned the truck with more fuel than when I picked it up. They still dinged me for a fuel charge of 5 gallons ($25)!! Where in the hell did you purchase the fuel? California? This place is not honest. I returned the truck at 11:00 AM. The recorded 3:28 PM!! My wife has a photograph of the truck turning into the parking lot at 10:57 AM. They said they lost track because they had a very busy day... besides that they rented us an appliance dolly that was garbage. The stair roller belt bearings were siezed and when we returned it, the tech said it was a very bad one that should not have gone out!! These guys are dishonest hacks, unorganized, rent poorly maintained vehicles (the a/c didn't run cool) and rip you off for bogus fuel charges! BEWARE!!

Eric S. 
Clasificación:
5.0

Provide better public parking area when picking up rental.

Silvio R. 
Clasificación:
5.0

Nothing this location is awesome. Damien is great and Amanda is very nice and helpful. Gracias

Brandon H. 
Clasificación:
3.0

Doug was nice. The trailer was awesome. We paid at pickup and then had to pay an extra $30 at drop off. Miscommunication on fees. Not good.

marisol M. 
Clasificación:
5.0

Several times I had coonectivity issues and thus had difficulty connecting to the internet to complete several steps in the transaction.

Gerardo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANA E. 
Clasificación:
5.0

Gracias

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzette M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry V. 
Clasificación:
5.0

the online check in process is confusing. I tried at the rental location but couldnt read the screen, too small. so went home to try and then it says you have to be at the location so that GPS can verify your return. NOT user friendly!

JAMES M. 
Clasificación:
4.0

Arizona is in constant transition. People constantly moving around. It would be helpful to have business hours, everyday. Maybe shortened business hours for BOTH, Saturday & Sunday.

REGINALD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

The GM is a great guy. Takes care of everything with no issues. Thanks Damien

Damion F. 
Clasificación:
3.0

Staff was very friendly.

GINAMARIE N. 
Clasificación:
5.0

Fast friendly service.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALMETTA G. 
Clasificación:
5.0

They were very sweet! Really really good customer service! Took care of us. Thank you so much

JADE L. 
Clasificación:
3.0

Service rep behind the counter made me wait for 10 minutes while she talked on the phone before getting me the keys. Then didn't seem to know how the system worked, and was generally unpleasant.

Nic H. 
Clasificación:
4.0

Could have been located in a better part of town.

Joseph G. 
Clasificación:
5.0

Standard great service from U-haul.

F A. 
Clasificación:
5.0

The service clerk was personable , professional, and very helpful!

BARRY R. 
Clasificación:
2.0

El cliente no dejó un comentario.

ALEXANDER S. 
Clasificación:
5.0

Damien and Amanda Rock!!!! Superior customer service!!!!

KIM K. 
Clasificación:
3.0

Truck was out of alignment

Glenn D. 
Clasificación:
5.0

Great service

PHILLIP R. 
Clasificación:
5.0

Damien did an excellent job! They are not open on Sundays and was still able to help me out. I need an emergency tow dolly to move my car and he was able to help me out. 10/10 would go back any time i need to move anything.

Rafael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor G. 
Clasificación:
5.0

Great friendly people. Good assets for uhaul

Chris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
5.0

Ninguno

James H.  |  Overall Experience 
Clasificación:
5.0

This place is a little different than many U-Haul storage facilities. You can only come in when open 6 days a week but for my vehicle storage needs was perfect. But the best asset was Jessye the manager. Extremely helpful and what a great sense of humor and personality. She is worth the experience all by herself. Can't wait to store my motor home there when it comes time.

Charles H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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