Customer Reviews for Storage Solutions
(U-Haul Neighborhood Dealer)

65 reviews

4901 E US Hwy 12   Michigan City, IN 46360

(219) 809-6015

Office Hours

  • Mon: Closed
  • Tue-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(219) 809-6015

4901 E US Hwy 12
Michigan City, IN 46360

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Diane Klupchak 
Rating:
4.0

The return process when tye location is closed is a hassle. The app doesn't work and I had to call the customer service number for help

Kathleen Bird 
Rating:
5.0

Customer did not leave a comment.

Dwayne Westphal 
Rating:
5.0

Customer did not leave a comment.

Yaquelin Uribe 
Rating:
4.0

Customer did not leave a comment.

Matthew Benedict 
Rating:
5.0

Great customer service and thorough. My experience the two times that I have used their equipment has been excellent.

Devinnie Wysocki 
Rating:
5.0

Customer did not leave a comment.

Julie Guzek 
Rating:
5.0

Staff is very helpful, courteous and kind. The experience was very satisfactory.

Devinnie Wysocki 
Rating:
5.0

Customer did not leave a comment.

MAX ALPER 
Rating:
5.0

Very friendly people. Great product truck is in great condition.

Kent Hallgren 
Rating:
4.0

Lady behind the desk was very helpful and informative.

mike barton 
Rating:
5.0

Customer did not leave a comment.

Richard Buckner 
Rating:
5.0

Manager and staff answered all our questions and concerns and were very polite. I will use you again.

Kathy Kunkel 
Rating:
5.0

This place is awesome Eddie was fantastic I would recommend this place to anybody And I will be back

greg thornton 
Rating:
5.0

Customer did not leave a comment.

Ed Heavner 
Rating:
5.0

The location was absolutely fabulous- the woman and man behind the counter did everything they could to help me. My reservation was at 9am, but I wasn’t able to leave until 1030am. U-Haul should inform their customers that the check in process takes an extremely long time when using the app because it doesn’t load and erases your progress every time you have to refresh the page. I tried to use the app on 3 different phones with no success. After attempting to contact customer service I was put on hold for over 20 minutes, and still never got my call answered. When I returned the uhaul, my app said I was good to go and return the keys- but U-Haul contacted me the next day asking if I returned the vehicle because the check out wasn’t finished…… location is GREAT app is TRASH!!!

Hayley Winn 
Rating:
5.0

Mary was so nice. Great job. Really nice and convenient. Thank you

Stacey Bertoni 
Rating:
4.0

Customer did not leave a comment.

Dante Sellers 
Rating:
5.0

The local folks that operate this location great!

Milan Kluko 
Rating:
1.0

Truck was full of dirt and rocks. Parking lot was dark and hard to see anything. Truck had a half of tank at pick up and I got charged for dropping it off without a full tank.

Savanah Huffman 
Rating:
5.0

Customer did not leave a comment.

Cindy Arndt Lane 
Rating:
3.0

Customer did not leave a comment.

Will Kearney 
Rating:
5.0

Customer did not leave a comment.

Michael Gits 
Rating:
5.0

Customer did not leave a comment.

Christopher Larocco 
Rating:
5.0

Customer did not leave a comment.

Allan Frostman 
Rating:
5.0

Customer did not leave a comment.

Malcolm Groves 
Rating:
1.0

Customer representative refused to take trailer, failed to identify herself as an employee, yelled at me, threatened me, threatened to call the police, very rude and made me very uncomfortable. Never will rent anything from there.

Curt Ulmen 
Rating:
5.0

Customer did not leave a comment.

Patrick Skelton 
Rating:
5.0

Nothing

Marvin Makinen 
Rating:
3.0

Charged $25 for maybe a wrapper. We did sweep out the uhaul

Kelly Goodman 
Rating:
3.0

Customer did not leave a comment.

Howard Travis 
Rating:
5.0

It was all great thanks so much

Ronald Strohm 
Rating:
1.0

Customer did not leave a comment.

Ashley Williams 
Rating:
5.0

Customer did not leave a comment.

Rashauda Garrett 
Rating:
5.0

The truck we rented needed an alignment, tune-up, and just an overall inspection. This doesn’t reflect on the location and the agent. Melanie was great in helping us when our tires went flat.

Brett Antisdel 
Rating:
5.0

Customer did not leave a comment.

William Busch 
Rating:
5.0

Customer did not leave a comment.

Lloyd Goslin 
Rating:
5.0

Customer did not leave a comment.

David Frazee 
Rating:
5.0

Customer did not leave a comment.

Nakia Stewart 
Rating:
5.0

Customer did not leave a comment.

Elliott Wall 
Rating:
5.0

Customer did not leave a comment.

Ryan Riemersma 
Rating:
5.0

Customer did not leave a comment.

Kevin McCarthy 
Rating:
5.0

All OK

Peter Jokubauskas 
Rating:
3.0

Customer did not leave a comment.

Morten Olsen 
Rating:
5.0

Customer did not leave a comment.

Susan Serles 
Rating:
5.0

Nothing! This was the cleanest U-Haul location I have ever seen. Very nice staff member as well!

Clinton Chapple 
Rating:
5.0

Great service and advice. We have rented at many locations and rental companies over the years. They go above to be hopeful.

THOMAS STOKES 
Rating:
5.0

Staff stayed overtime to get me the truck I needed on a Saturday afternoon. Amazing service.

Daniel Coffey 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER PLUIMER 
Rating:
5.0

Customer did not leave a comment.

Joseph Hernandez 
Rating:
5.0

They were incredibly prompt-Melanie couldn’t have made my return any easier!

JULIE GAHLBECK 
Rating:
5.0

Customer did not leave a comment.

William Stoll 
Rating:
5.0

I can't say, everything was EXCELLENT and I will be there again soon!!! Thanks for your amazing help and service!! 😁❤️

Heather Felton 
Rating:
5.0

Customer did not leave a comment.

Ron Sherwood 
Rating:
5.0

Melanie was so helpful, made sure I had everything I needed!

Harry Walder 
Rating:
5.0

Customer did not leave a comment.

Comanic Shorter 
Rating:
1.0

Could not use the equipment. Was in no condition to haul a vehicle. Had no replacement car dolly. Cost us hours and a hotel room to find another location. Employees not knowledgeable or helpful. Stay away!!

James Pilecki 
Rating:
5.0

Customer service representative helped me with check-in. She was very pleasant and helpful. I would recommend this location to anyone I know.

Devinnie Wysocki 
Rating:
5.0

Very nice and will work with you to make sure the rental goes without any issues. Would definitely use again!

Mike Miller 
Rating:
5.0

Customer did not leave a comment.

Joaquin Cervanpes 
Rating:
4.0

the 10 foot truck was the best riding rental truck I've ever rented . thank you.

michael kinasz 
Rating:
5.0

Customer did not leave a comment.

Laurence Maloney 
Rating:
5.0

Customer did not leave a comment.

Catrina Shaw 
Rating:
5.0

Melanie was a pleasure to work with.

Bruce Hirsh 
Rating:
5.0

Customer did not leave a comment.

Peter Volckmann 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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