Customer Reviews for Storage Solutions of Hays
(U-Haul Neighborhood Dealer)

881 reviews

765 E 41st St   Hays, KS 67601
(Just N of Hwy I-70 East of Home Depot)

(785) 261-4611

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 12/11/2021: 8:00 am - 12:00 pm
  • 12/24/2021: 8:00 am - 12:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(785) 261-4611

765 E 41st St
Hays, KS 67601
(Just N of Hwy I-70 East of Home Depot)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 12/11/2021: 8:00 am - 12:00 pm
  • 12/24/2021: 8:00 am - 12:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

STEPHEN R P. 
Rating:
5.0

Customer did not leave a comment.

Sybil B.  |  Overall Experience 
Rating:
4.0

Nothing

BARBARA R. 
Rating:
5.0

Customer did not leave a comment.

RENE L. 
Rating:
1.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Awesome

ERIK O. 
Rating:
3.0

Customer did not leave a comment.

Jake S. 
Rating:
5.0

Customer did not leave a comment.

Armando O. 
Rating:
5.0

Customer did not leave a comment.

Darin F. 
Rating:
5.0

very nice and very helpful

NEIL N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keisha G.  |  Overall Experience 
Rating:
5.0

The staff were friendly and helpful. John, the owner, was always willing to accommodate me with any special needs I had. Having rented various storage units and parking spaces at Storage Solutions for almost four years I never had any problem. The grounds are well kept and easily accessible. I always felt that everything I had stored there was safe and secure. The only reason I am no longer a customer is because I moved away from the area. I highly recommend this business.

Dan E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA S. 
Rating:
5.0

Customer did not leave a comment.

Mickael G. 
Rating:
5.0

Helped us thoroughly with changeover from pulling trailer to driving the U-Haul truck.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY L. 
Rating:
5.0

Nothing, excellent service experience.

JAMES M. 
Rating:
5.0

Great customer service. Easy access to unit. Friendly people and great to work with in getting storage unit. Thank you so very much.

Sherri M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY S. 
Rating:
5.0

Customer did not leave a comment.

BETTY D. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Truck was ready when I got there for pickup. Worked out well and was exactly what I needed for the job.

DARRELL W. 
Rating:
4.0

very personable, helpful, professional

DEBRA D. 
Rating:
5.0

This location was one of the friendliest and fastest service I have ever experienced with u-haul, Thanks.

PATRICK H. 
Rating:
5.0

It was a great experience - fast, friendly, and efficient. No delays, no problems. 5 star service!

BRUCE M. 
Rating:
5.0

The manager of this storage facility is very helpful and friendly, and made sure we had an easy time storing our daughter's property between and during her university years. If we need storage in Hays, KS again, we will call him without any hesitation. I wish all self-storage situations were this easy.

Daniel J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENT H. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE M. 
Rating:
5.0

The owner at Hays was GREAT and VERY accommodating. Will definitely recommend and rent from again. Thanks

KIRK M. 
Rating:
5.0

All was good and an east to drive 26' truck

ALLAN M. 
Rating:
5.0

Outstanding service!! Definitely will be back if needed in the future!

TINA C. 
Rating:
5.0

Customer did not leave a comment.

Philip T. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN C. 
Rating:
5.0

Adding cruise control would be amazing!!!

BETH B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA D. 
Rating:
4.0

The service was excellent, from checking in, to the final return of a 20 ft truck. Could not have asked for a better experience.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY SUE L. 
Rating:
2.0

They randomly charged me 48$ this morning and won't return my call to fix this issue. I already paid for the 147$ rental I used last week.

RYAN L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Very easy after hours drop off.

Bradley K. 
Rating:
5.0

helped make our local move much easier.

Carol H. 
Rating:
4.0

We struggled for probably an hour to return our truck, using the process online. The U-Haul website is NOT user friendly! It goes in a vicious circle. The directions do not match what actually happens when you click the links. We also tried calling, but in that entire time, no representative connected. The repetitive promotions & unneeded info. was incredibly annoying, when trying to stay on the phone, in case a real person came on, and trying to figure out how to complete the return process. We would have given up long before, but we were NOT going to pay the $20 that the system said would be charged, if we completed the return with the return location, the next day. Thankfully, the owner came by and was immediately helpful. He said they never charge the $20 (which should never be charged no matter where you are!) We were simply able to leave. Trying to follow the "rules" was time wasting, frustrating, and sounded like it would cost up extra money. This is not how U-Haul should work! I'm thankful for the check-in by the owner of this location.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

TOM B. 
Rating:
5.0

All I had to do was drop off my keys and be on my way. Super easy for people who need to get other things done when moving to a new town.

CURTIS R. 
Rating:
5.0

They greeted us very nicely. And answered all our questions.

RENE L. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP J. 
Rating:
5.0

The ma much a gentleman.. explained everything to us...and helped us..thank you for your professional service.

LAURA H. 
Rating:
5.0

Other than a computer crash while checking out the experience was great. The truck ran well and was perfect for my needs.

TIM E. 
Rating:
5.0

Customer did not leave a comment.

Sheri M. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

NATHAN D. 
Rating:
4.0

The owner came out and was correct, it was much quicker and easier to go in and have him check us out then use the app.

DARRIN C. 
Rating:
3.0

Both front tires were badly worn, front brakes pads were metal on metal, vehicle had horrible alignment issues and was overall unsafe to drive. I absolutely do not recommend renting from this location. Mileage was incorrect. Staff was extremely friendly at pick up and do to the initial treatment I did not want to complain about the vehicle.

BLU W. 
Rating:
5.0

I booked online, checked in online and my requested trailer was available so everything was quick and easy. We were on the road in no time. The return of the trailer (a one-day rental) was even easier. I just pulled in, they saw me and came out and unhooked me and I was free to go.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Being able to pickup equipment from the preferred location instead of a 3 hour round trip to get the equipment.

Wyatt S. 
Rating:
5.0

Customer did not leave a comment.

THEODORE C. 
Rating:
3.0

Customer did not leave a comment.

Hector H. 
Rating:
5.0

Nothing. Great customer service and very helpful

KERRY F. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

JESSICA Y. 
Rating:
5.0

Customer did not leave a comment.

ALLEN L. 
Rating:
5.0

Customer did not leave a comment.

RODNEY M. 
Rating:
4.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Excellent service

LARRY S. 
Rating:
4.0

Customer did not leave a comment.

VAN WENDELL A. 
Rating:
5.0

Customer did not leave a comment.

KENDRA G. 
Rating:
5.0

Customer did not leave a comment.

Carrie S. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Always great service.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

Staff was out to my vehicle before I could even get out! Outstanding service!!!!

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Gfreat experience!!

Steve S. 
Rating:
4.0

Customer did not leave a comment.

ASAF R. 
Rating:
5.0

Customer did not leave a comment.

Alex P. 
Rating:
5.0

Customer did not leave a comment.

LADONNA S. 
Rating:
5.0

Customer did not leave a comment.

kenneth A. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
5.0

Customer did not leave a comment.

Catharine M. 
Rating:
5.0

Customer did not leave a comment.

WESLEY S. 
Rating:
4.0

Customer did not leave a comment.

LAGRETIA C. 
Rating:
5.0

Customer did not leave a comment.

ROY T. 
Rating:
5.0

John and his crew were extremely helpful and easy to work with! We will use them again should the need arise.

Carey AND Mich W. 
Rating:
5.0

Was very helpful and friendly!

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

MIKE L. 
Rating:
5.0

Absolutely top notch facility. Very friendly and helpful. Thank you, thank you, thank you!!!

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

Orion H. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

DANA C. 
Rating:
5.0

Customer did not leave a comment.

BADER A. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

JAMES G. 
Rating:
3.0

Good service, no issues, appreciated the help from the facility.

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

AMBER R. 
Rating:
5.0

Customer did not leave a comment.

NATHAN C. 
Rating:
5.0

Customer did not leave a comment.

RYNE T. 
Rating:
5.0

John was awesome. Super nice guy. Took me to find my unit, explained everything in great detail. Unit was cleam and we`ll kept. Thanks

STEPHANIE C.  |  First Impressions 
No reviews have been submitted for this location.

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