El cliente no dejó un comentario.Cherie A.
Customer Reviews for Storage Solution Honolulu
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jason N.
The front rep was very pleasant & courtious.Bernadette K.
El cliente no dejó un comentario.Ethan A.
Thank You !!!u r part in achieving our American dream to own a houserolando B.
El cliente no dejó un comentario.John H.
Manager ROCHELLE IS AMAZING!!Malo T.
Truck needed oil change. Dropped keys in box and still got call saying I didn't only to be told later yes I did.Tracy T.
Friendlier customer service Clean vehiclesBalbino C.
El cliente no dejó un comentario.Ronel K.
flexible and excellent customer service.Hui L.
Great service. Thank you!Rachel H.
Very easy to pickup and drop off at the end of the day. This was the first time renting a u-haul truck and it was a great experience. No surprises which is what I like. Truck was ready for pickup. Estimate for costs was almost exact. Highly recommend.Marilyn A.
El cliente no dejó un comentario.Edward T.
Trucks should have rams its very inconvenient.Donnie M.
El cliente no dejó un comentario.Anthony P.
Specifications! The van I got was 9' and I was expecting to have the same van requested and the same van that shows on the picture when I did the reservation but unfortunately they gave me another older van.Brian D.
David Gooch made this rental experience A LOT better compared to a previous experience at a different location. He was very friendly, took the time to explain everything, took out the bottle and can that was left in the cup holder then cleaned the cup holders and apologized for the mess and didn't charge me for the damage that occurred during my rental period since it wasn't my fault and not something that a renter would check for. Will rent from this location again next time!Kaiana H.
Rented a 10 ft truck but was 90 minutes late on the pickup. There were 4 10 ft trucks on the lot. I was told I could not use one of those since they were already reserved. Instead, I took a 15ft truck. Returning the vehicle in under 4 hours, there was 3 10ft trucks on site. While I will still use this service, I was disappointed by the decision not to rent out.Andrew S.
Best UHaul I've been toEric H.
El cliente no dejó un comentario.Stephanie A.
It was a great experience!!!Brannan B.
El cliente no dejó un comentario.Zen M.
El cliente no dejó un comentario.Sarah S.
El cliente no dejó un comentario.Joey S.
El cliente no dejó un comentario.Melorie B.
El cliente no dejó un comentario.Colleen W.
Excellent service! Truck was nice, clean and operated as expected. Rental and ancillary prices are surprisingly low. Will rent from the personnel at the Pakela Street office whenever I require another vehicle! Thank you!!Penn-Yuan H.
Dave is great!!!Michael A.
Would appreciate more patience and friendliness.James D.
El cliente no dejó un comentario.Melissa S.
El cliente no dejó un comentario.Charles R.
Nothing!! Your staff at waikele are the best..they are very accommodating..Clifford C.
Need more pickup truck and Small vanElmer M.
Making reservations with Dave was very great, but the day of my reservation she wasn't too pleasant. Too me customer service is everything.Noelani A.
El cliente no dejó un comentario.Cheyenne A.
Extraordinario servicio al clienteChristian E.
El cliente no dejó un comentario.Dustin C.
El cliente no dejó un comentario.Jose S.
Staff friendly and efficient; process went smoothly. Truck interior had not been cleaned or sanitized.Chris C.
All goodMatthew T.
Great customer service along with fast and easy. Would recommend highly.Veronica R.
El cliente no dejó un comentario.Debrah Ann H.
El cliente no dejó un comentario.Jonathan C.
No commentsMelvyn V.
Outstanding and friendly customer service. Great location to where I live. Will definetly recommend to others. Thank you very much!Salina M.
El cliente no dejó un comentario.Jennifer D.
The lady at the front desk helped me out and made sure I was ok when my glucose levels got severely low. She even called to check on me a few hours later. Great customer service and I will definitely be a returning customerJennifer D.
El cliente no dejó un comentario.Alyssa N.
El cliente no dejó un comentario.Frank T.
Friendly and professional staff. They strictly followed Covid protocols which was greatly appreciated!Christopher S.
All good for now.Jeffrey R.
Customer service was awful, they didn't do a walk with us to inspect the truck upon pickup. The gas was at 1/4 of a tank. Opened the back it had debris and nails in it. When we returned the truck I asked if the truck could be checked in with the walk and everything. The lady at the desk said we don't do that. I said that I need a receipt with the total cost, was told oh yeah I'll email it to you. I only had the truck for maybe 3 hours. Worst experience ever with U-Haul. This location follows none of U-Hauls policies on check in and check out.Lisa G.
El cliente no dejó un comentario.Calvin O.
I was issued a clean truck but had expired plates.Aaron G.
The truck was clean, but the brakes were soo squishy and it took a long time to stop. Also it sounded like the transmission was going out on it. The shifting was very sluggish and as you slowed would stay revenge at dangerously high levels.Laura V.
The agent was extremely pleasant, and the truck was in terrific condition. Very happy with our experience here.Elaine S.
El cliente no dejó un comentario.Sarah D.
Great Customer Service!Tarona F.
El cliente no dejó un comentario.Ashley W.
El cliente no dejó un comentario.Eric K.
Friendlier customer service. I didn't even want to ask for a breakdown of my bill because the woman didn't seem like she even wanted to deal with us. The truck smelled a little but overall wasn't too dirty. Still love uhaul as a company overall though ðŸ¤-Shannon H.
El cliente no dejó un comentario.Melchor A.
Truck is in terrible running condition. Feels like it's going to lose control on the downhill and the brakes are not working well coming down a hill loadedGabriel G.
Excellent customer serviceBenjamin A.
Loved the online check in experience and key drop return. Quick and convenient.Sandra R.
El cliente no dejó un comentario.Skyye F.
Nothing. David Gooch has awesome customer service and was very friendly. ¡Gracias!Ashley Ann C.
El cliente no dejó un comentario.Evangeline C.
One thing I've noticed about the 10ft truck I've rented, when braking from speeds over 35mph ish, the steering wheel would shake from left to right making the truck slow down in a very wobbly way. First time it happen it caught me off guard and felt like I was losing control so everytime after that I had to anticipate it.Chayn I.
The experience from the time I ordered my vehicle online, to the moment I dropped off my keys was a positive one. The receptionist was professional, fast & efficient; taking the time to explain each step, including how to return the vehicle and then asked if I had any questions more than once. No one loves to move, but this is my 2nd time using this location in the past year, and I look forward to the next experience should I need it.Stanley B.
The make individual who works at the Waipahu location was very courteous and professional. I had no problems and I highly recommend this location to my friends and family. Thank you and keep up the good work.Ben A.
El cliente no dejó un comentario.Aldrin G.
I would go back!James T.
Checking the tire pressures. I believe the front left tire of my cargo van was under pressure according to the message system. The tire light was not on but it had less air than the front right tire. The agent I worked with was very nice and courteous.Greg A.
the service that was provided by the woman running the front desk that checked us in was not very good - she was rude and not informational at all. We had questions about uhaul storage for the belongings that we needed to store away and she was extremely not helpful! was disgusted that we even asked about storage. so we decided to use a different company for storage.Julian A.
George was great. Thank you GeorgeEugene R.
El cliente no dejó un comentario.Joselita A.
El cliente no dejó un comentario.JOELYNN L.
El cliente no dejó un comentario.Janelle L.
The staff provided very good friendly service during the pickup and drop-off process. I appreciated the answers they provided to my questions regarding the pricing and contract terms. Mahalo.Duane S.
El cliente no dejó un comentario.Gerald D.
I have rented at this location 3 times and this was the first time i was issued a vehicle that made a loud noise while driving. I think its a mechanical issue. Also, the wheel alignment was off, i constantly had to overcompensate the steering wheel just to prevent it from going into the other lanes, which was unsafe. For this reason, i feel like i should be compensated something for this faulty truck. I still would recommend someone to visit this location, because its a clean environment. The person that helped could also be a bit more personalble when doing the paperwork and not focus so much on her phone.Michael B.
The Gentleman is very professional. I returned because he made everything easy the first time and plus the location is very scenery and Beautiful. When I came in, he was in a middle of something but he immediately stopped what he was doing, and took care of me. And again, customer service was excellent!! This guy needs a Blessed Raised!! We Just needed a cargo van to do some recycling. Very Ohana!! This was my wife's first time here and she Phileo Loved it here. Thank you so much!! Mahalo, Jyst know that, You are Appreciated!!Joseph L.
They are charging me an additional $574 apart from what was charged for the rental. I've reached trying to figure out why and there's no answer. Definitely will not recommendJavier C.
It was a quick and easy process. I just wish the actual move was that easy but the rental experience with the U-Haul truck was excellent.Derek H.
Really easy and fast.Thank you U'haulBrenda W.
The truck had approximately 2,000 mikes on it, but the front brake rotors were extremely warped. Every time I stopped, I was thrown back and forth in my seatbelt due to the unevenness of the rotors. I recommend have the rotors replaced before someone else experiences what I did.Cam W.
First time with the company and it was great. Fast and convenient.Allen C.
El cliente no dejó un comentario.Luis S.
Rychelle is always helpful. Fantastic Customer Service always!Joanka K.
El cliente no dejó un comentario.Lan D.
Agent that helped me was nice and got all my paper work done real fast...I made a reservation and did not have to wait longClifford C.
El cliente no dejó un comentario.Catherine N.
El cliente no dejó un comentario.Jonathan L.
There was no indication that vehicles were disinfected between customers. I don't even know if they are. Just for people's safety and peace of mind during this time, it would be great to know if the trucks are cleaned in between. Gracias.Andriano G.
Very easy process of getting what you need and great employees to answer any and all questions!Rachel S.
Be a little more friendlier even though short handed.LEE W.