Customer Reviews for Storage Sense
(U-Haul Neighborhood Dealer)

94 reviews

2425 S 86th St   Tampa, FL 33619

(813) 623-5717

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 10 am–1 pm
  • Sun: 24 hours

Services at this Location:

Contact Us

(813) 623-5717

2425 S 86th St
Tampa, FL 33619

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 10 am–1 pm
  • Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

sean hill 
Rating:
5.0

Customer did not leave a comment.

SUSAN CLARENDON 
Rating:
5.0

Customer did not leave a comment.

Machelle Brasiel 
Rating:
5.0

Customer did not leave a comment.

Fredricka Jenkins 
Rating:
5.0

Customer did not leave a comment.

Daniel Piganell 
Rating:
5.0

No improvements needed

Terlisa Perry 
Rating:
5.0

Customer did not leave a comment.

Jake Carlson 
Rating:
5.0

Customer did not leave a comment.

Betsaida Cruz Colon 
Rating:
1.0

very dissatisfied How is it possible that they charge me 111.00 to rent a car for 3 hours? and I pay for the gasoline that I have spent! this is absurd!

BERNARDO ASCANIO 
Rating:
2.0

Truck was dirty when I picked it up.

Morgan Gross 
Rating:
5.0

I had an Awesome experience at this location. Customer Service is superb 😊

Felecia Brooks 
Rating:
5.0

Just keep doing the professional job you are doing.

John Coleman III 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE HYDE 
Rating:
1.0

Have your locations not steal from customers. I drove a total of 8 miles and had the truck for 6 hours and they charged me for 11 gallons of gas even though I put a gallon of gas in to bring it back up to what I rented it at.

JOSHUA BOZARTH 
Rating:
5.0

Customer did not leave a comment.

ERNESTO GUTIERREZ RIVERA 
Rating:
4.0

Customer did not leave a comment.

Frank Danner 
Rating:
5.0

The manager here was so nice and really helped me after I had been sent to the wrong pick up location in the begining! If you are going to change the location on someone, you should really call them instead of email as they may not have service or be able to check email!!

MALYSA JOHNSON 
Rating:
5.0

Diane was very helpful, went above and beyond to assist.

PILAR CORREA 
Rating:
1.0

They charged us for gas even though we returned at the same level. Have tried calling customer service and no answers. Very frustrated

NICHOLAS FARMER 
Rating:
5.0

Customer did not leave a comment.

SAWANA THOMPKINS 
Rating:
5.0

Diana and Sammie are great!!

Sung Jae Jung 
Rating:
4.0

No complaints

Emil Belmontes 
Rating:
1.0

What they can do to improve current service is not to be so informal and to enforce the rules that the company has. since in other stores they have rented me and it does not have this form

Disneisy Vigo 
Rating:
5.0

Customer did not leave a comment.

ADRIAN SHINE 
Rating:
4.0

More smaller trucks available.

SARAH ATKINSON 
Rating:
5.0

Diane, the store manager, was fantastic!!

Wendy Tompkins 
Rating:
5.0

Customer did not leave a comment.

HUAN-TING YEN 
Rating:
5.0

It was excellent

PATRICIA DE JESUS 
Rating:
5.0

Awesome 🤩

ARTHUR SELLERS 
Rating:
5.0

Great customer service!

MICHELLE LAMSON 
Rating:
5.0

Customer did not leave a comment.

EMILY CEDENO 
Rating:
1.0

Customer did not leave a comment.

Stacy Pridgen 
Rating:
5.0

Customer did not leave a comment.

SHAWN FOUTCH 
Rating:
3.0

Customer did not leave a comment.

Patricia Sagastume 
Rating:
3.0

Well for me if the person that is schedule to work needs to stay at the location and not run to bank during working hours and make sure customers get there rental on time and not 20 to 25 later.

RODNEY SCOTT 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE JACKSON 
Rating:
5.0

A very nice employee working at this location ...she took lees than 3 minutes for the service Thank you !

BERNARDO ASCANIO CAMARGO 
Rating:
5.0

There was a very nice person at the counter who helped me. He was outstanding and I would recommend people to this location just because of him

CHRISTOPH WALLIN 
Rating:
5.0

The staff were awesome, friendly and fast.

Aparicio Mercado 
Rating:
5.0

Samie was great. I needed humor and no problems after driving that big thing 800 plus miles. Truck was great. Thank You

Edward Nestor 
Rating:
5.0

Your app. Mobile pickup. It's garbage. Wouldnt work. And no one would help me. Moving is stressful enough. I had a crew waiting for me and I could not get the truck. Very very upset and mad about my experience.

Perry Giles 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH WINSTEAD 
Rating:
5.0

Customer did not leave a comment.

Jayan Andersen 
Rating:
5.0

Grest costumer services

Yasmine Danzey 
Rating:
4.0

Customer did not leave a comment.

RONATA GIBSON 
Rating:
4.0

Customer did not leave a comment.

Carrie Tripp 
Rating:
5.0

Love this location! Always such courteous staff & great prices. Happy to be a return customer!

Jackie Gonzalez 
Rating:
4.0

Customer did not leave a comment.

James Cloonan 
Rating:
5.0

Customer did not leave a comment.

PAUL JOHNSON JR. 
Rating:
5.0

Customer did not leave a comment.

Martha Pazmino 
Rating:
5.0

Customer did not leave a comment.

Angela Croal 
Rating:
1.0

We dropped off the truck with ease. The gentleman made the process fast and efficient and thanked us for our business. Beck should take a lesson.

JOHN DOLL 
Rating:
4.0

Easy to find and part vehicle for after-hours check in.

Robert Langrell 
Rating:
3.0

Customer did not leave a comment.

Kathryn Ferguson 
Rating:
3.0

Customer did not leave a comment.

DIANE BROWN-JEFFERSON 
Rating:
3.0

Customer did not leave a comment.

Torrance Warren 
Rating:
3.0

Customer did not leave a comment.

Brian Hall 
Rating:
5.0

Sammy was extremely helpful

Paul Sablan 
Rating:
5.0

Customer did not leave a comment.

Robert Fernandez 
Rating:
5.0

Customer did not leave a comment.

Dennis Anderson 
Rating:
5.0

The custoner service was amazing. Samy was very helpful abd the equipment was very clean however the haul drove very rough and was spudding out

Bianca Jones 
Rating:
5.0

Based on my experience everything went on without a glitch. Will return for business there if needed. Keep up good work

Jorge Negron 
Rating:
1.0

Charged me for multiple days when I showed proof that only 1 day was used and returned prior to 24 hours. Charged me for 3 days and would not return my money, also charged me for gas when I had filled up and even the customer service rep said that they could see that I returned the truck with more gas then when it was given to me. The gay gentleman at the front desk is a thieve and when I confronted him and told him that when I went to drop off the truck the front door was closed and there was a sign that he went to the bank he quickly changed his story... But how would I know he went to the bank the day I returned the truck....? He then said "I didn't see the truck there until Monday.." which by that time that was the 3rd day... And I got charged for all 3 days...

William Cordova 
Rating:
5.0

Customer did not leave a comment.

John Hess 
Rating:
5.0

Customer did not leave a comment.

David Lowe 
Rating:
4.0

Customer did not leave a comment.

Debra Jackson 
Rating:
5.0

Customer did not leave a comment.

Salomon Sahi 
Rating:
5.0

Customer did not leave a comment.

Dennis George 
Rating:
5.0

Customer did not leave a comment.

alexandra morales 
Rating:
5.0

Customer did not leave a comment.

Ian Letendre 
Rating:
5.0

Continue the excellent service

Edwin Nunez 
Rating:
5.0

Customer did not leave a comment.

Brian Duke 
Rating:
5.0

The staff is always the best

Sherrica Reese 
Rating:
5.0

Awesome customer service! I'm hoping I won't need another U-Haul any time soon but if I do I will definitely go back to this location. Knowledgeable, fast and very smooth process. Thank you!

Brittney Stubbs 
Rating:
3.0

Customer did not leave a comment.

daniel feliciano 
Rating:
4.0

Thank you for answering all my questions. My expectations were met.

Jeff Pennington 
Rating:
5.0

Customer did not leave a comment.

leslie thomas 
Rating:
5.0

Customer did not leave a comment.

choral bullock 
Rating:
5.0

Customer did not leave a comment.

Matthew Heben 
Rating:
5.0

Very helpful

Jon Moorhead 
Rating:
5.0

They provide exceptional service, very professional and eager to answer any questions that I had. Thank you for awesome service. That's what makes Tampa Bay GREAT!!

regina bowen 
Rating:
5.0

Customer did not leave a comment.

Christopher White 
Rating:
5.0

Customer did not leave a comment.

Mary Moore 
Rating:
5.0

Customer did not leave a comment.

Hans Schettini 
Rating:
5.0

Keep up the good work

Charlie Adams 
Rating:
5.0

Everyone was so helpful and nice

Christian Chevere 
Rating:
3.0

The location had a tiny parking lot and I had a 20' truck which was nearly impossible to park. Otherwise a smooth drop off.

Danielle Gard 
Rating:
5.0

Awesome customer service!!!

DIANA KOGOK 
Rating:
3.0

Nice people. They just didn’t seem like they wanted to be there.

Lenny Rodriguez 
Rating:
1.0

The truck was not disgustingly dirty but definitely not clean when i got it and for whatever reason i got charged a cleaning fee when i actually returned it cleaner than when i got it. I am very disappointed with the locations cleanliness of their trucks and how i was charged for them not inspecting the truck before i even got it.

Kayla Peralta 
Rating:
5.0

Staff was very helpful.

William Vandewater 
Rating:
5.0

Customer did not leave a comment.

Brent De La Garza 
Rating:
5.0

Customer did not leave a comment.

EVENS LAMBERT 
Rating:
3.0

I'm still trying to get my money back after being over charged. I was charged $153 for a rental that should've been $91. I went to the office to have it corrected and I was advised the $153 was credited back to my account and then the $91 would be taken out. However the $91 was taken out but the $153 wasn't credited back. So now I've been charged $244 for a $91 rental. So what would've happened if this mistake caused an over draft in my account? I will never ever ever rent from uhaul again.

Kevin Toliver 
No reviews have been submitted for this location.

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