I used the truck for 11 miles, added 1 gallon of gas and was then charged $15 for a 3 gallon fuel charge. I called the location and they said they could not do anything about it. I'm disappointed.
Brian F
Customer Reviews for Storage Sense
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements needed
Terlisa Pvery dissatisfied How is it possible that they charge me 111.00 to rent a car for 3 hours? and I pay for the gasoline that I have spent! this is absurd!
BERNARDO ATruck was dirty when I picked it up.
Morgan GI had an Awesome experience at this location. Customer Service is superb 😊
Felecia BJust keep doing the professional job you are doing.
John CHave your locations not steal from customers. I drove a total of 8 miles and had the truck for 6 hours and they charged me for 11 gallons of gas even though I put a gallon of gas in to bring it back up to what I rented it at.
JOSHUA BThe manager here was so nice and really helped me after I had been sent to the wrong pick up location in the begining! If you are going to change the location on someone, you should really call them instead of email as they may not have service or be able to check email!!
MALYSA JDiane was very helpful, went above and beyond to assist.
PILAR CThey charged us for gas even though we returned at the same level. Have tried calling customer service and no answers. Very frustrated
NICHOLAS FDiana and Sammie are great!!
Sung JNo complaints
Emil BWhat they can do to improve current service is not to be so informal and to enforce the rules that the company has. since in other stores they have rented me and it does not have this form
Disneisy VMore smaller trucks available.
SARAH ADiane, the store manager, was fantastic!!
Wendy TIt was excellent
PATRICIA DAwesome 🤩
ARTHUR SGreat customer service!
MICHELLE LWell for me if the person that is schedule to work needs to stay at the location and not run to bank during working hours and make sure customers get there rental on time and not 20 to 25 later.
RODNEY SA very nice employee working at this location ...she took lees than 3 minutes for the service Thank you !
BERNARDO AThere was a very nice person at the counter who helped me. He was outstanding and I would recommend people to this location just because of him
CHRISTOPH WThe staff were awesome, friendly and fast.
Aparicio MSamie was great. I needed humor and no problems after driving that big thing 800 plus miles. Truck was great. Thank You
Edward NYour app. Mobile pickup. It's garbage. Wouldnt work. And no one would help me. Moving is stressful enough. I had a crew waiting for me and I could not get the truck. Very very upset and mad about my experience.
Perry GGrest costumer services
Yasmine DLove this location! Always such courteous staff & great prices. Happy to be a return customer!
Jackie GWe dropped off the truck with ease. The gentleman made the process fast and efficient and thanked us for our business. Beck should take a lesson.
JOHN DEasy to find and part vehicle for after-hours check in.
Robert LSammy was extremely helpful
Paul SThe custoner service was amazing. Samy was very helpful abd the equipment was very clean however the haul drove very rough and was spudding out
Bianca JBased on my experience everything went on without a glitch. Will return for business there if needed. Keep up good work
Jorge NCharged me for multiple days when I showed proof that only 1 day was used and returned prior to 24 hours. Charged me for 3 days and would not return my money, also charged me for gas when I had filled up and even the customer service rep said that they could see that I returned the truck with more gas then when it was given to me. The gay gentleman at the front desk is a thieve and when I confronted him and told him that when I went to drop off the truck the front door was closed and there was a sign that he went to the bank he quickly changed his story... But how would I know he went to the bank the day I returned the truck....? He then said "I didn't see the truck there until Monday.." which by that time that was the 3rd day... And I got charged for all 3 days...
William CContinue the excellent service
Edwin NThe staff is always the best
Sherrica RAwesome customer service! I'm hoping I won't need another U-Haul any time soon but if I do I will definitely go back to this location. Knowledgeable, fast and very smooth process. Thank you!
Brittney SThank you for answering all my questions. My expectations were met.
Jeff PVery helpful
Jon MThey provide exceptional service, very professional and eager to answer any questions that I had. Thank you for awesome service. That's what makes Tampa Bay GREAT!!
regina bKeep up the good work
Charlie AEveryone was so helpful and nice
Christian CThe location had a tiny parking lot and I had a 20' truck which was nearly impossible to park. Otherwise a smooth drop off.
Danielle GAwesome customer service!!!
DIANA KNice people. They just didn’t seem like they wanted to be there.
Lenny RThe truck was not disgustingly dirty but definitely not clean when i got it and for whatever reason i got charged a cleaning fee when i actually returned it cleaner than when i got it. I am very disappointed with the locations cleanliness of their trucks and how i was charged for them not inspecting the truck before i even got it.
Kayla PStaff was very helpful.
William VI'm still trying to get my money back after being over charged. I was charged $153 for a rental that should've been $91. I went to the office to have it corrected and I was advised the $153 was credited back to my account and then the $91 would be taken out. However the $91 was taken out but the $153 wasn't credited back. So now I've been charged $244 for a $91 rental. So what would've happened if this mistake caused an over draft in my account? I will never ever ever rent from uhaul again.
Kevin T