Hook up the trailer properly! We drove approximately 1 mile & U-Haul trailer that was hooked by your specialist came unhooked and almost flipped and caused our vehicle tow vehicle to rock and feel like it would overturn. Luckily my wife whom was driving was able to slow down and controlled the situation to stop. With luck a couple of soldiers from Ft Johnson were behind us and the stopped as well as a man named Danny, whom said he worked for U-Haul and they were able to untangle the chains since that was the only thing holding the trailer to vehicle. Danny rehooked trailer, checked lights after reconnecting & used a large sledgehammer to secure trailer to our tow vehicle. Due to all this we stopped periodically to double check connection and lights. We took pictures of incident & called the U-Haul rep when it happened & she told us to hook back up & return. Danny said it wasn't necessary he could fix it & would stop by & charge U-Haul himself for the incident after I asked him what we owed him. I was told by the rep on the phone they would make a note of incident in the system. This incident along with trying to rent U-Haul trailer from Entrance Road whom tried to rent me a trailer with bald tires will definitely make me think twice before I rent again. Anyway, thoughts & experience from this Ole US Army retiree.
RANDY R
Customer Reviews for Storage Sense
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Called ahead and arranged drop off after business hours so other than phone call, no interaction with personnel. Location was well lit after dark.
Kirk HAwesome customer service. Excuse me fir sending the wrong feed back,it was to go to budget and not you all. You have great customer service.
FABIOLA MTruck felt and looked brand new
EDWIN SEverything was perfect great customer service thank you guys for everything it made the move so much easier
Belinda BThe customer service rep I had interaction with was very professional and precise . She was also very knowledgeable and helpful with getting the trailer hooked up.
Eric BVery professional
Harry PGracias
GWENDOLYN FThe Tire Sensor needs to be replaced or get the Tire fixed I had to stop around 6 times to keep putting air in the tires.
Sharon UNothing oerfecf
Madison SEverything was easy Super nice
Leon WThe staff was extremely helpful and friendly.
LYNITRA GMake sure all lights are working
Carl FFix the hole in the roof I found & put duct tape over!😂
Frank HPhone call for time to pick up trailer was late. I had to call & see what problem was…..about 2hours later I got a call.
Frank HTHIEVES STOLED FROM ME
Glen TNot possible to improve upon.
joshua p