My experience was as should be.
James P.
Customer Reviews for Storage Sense
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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This was a great experience. I have not rented a trailer in quite some time and do not remember it ever being this smooth with no problems or issues.
Jerry P.stay freindy and helpful
kathrine J.Tell your sales representative Kayla that she was fantastic an great with her customer service, also tell her that if she's ever single I'd love to take her out for dinner an go fishing. (864) 727-8241 they number is mine and it's for her. Thank y'all for the great service again
steven W.The truck return app did not work on the first several attempts. I had to engage the online chat to finally get it to work. The chat person was very slow to respond too me, averaging about 6 minutes between my chat entry and any response. The chat was abruptly ended by the chat person before I had the chance to try the return truck process. Luckily it did work that time.
Rebecca D.Being charged per mile is a lite expensive. I'd rather pay a little higher daily rate so the cost would be more predictable. Thanks.
Michael S.The 24/7 checkin process was confusing, and hard to make work. It took 3 phone calls and over an hour to actually gain access to the truck. TERRIBLE!!!
Christopher J.Very Helpful. Good service.
NADIM A.AMANDA WAS GREAT, VERY HELPFUL, AND POLITE.
JERRY B.Have te pick ups!!!! I rent often and would more if I could get a pick upinstead of a box truck
ANN A.Everything was easy to pick up and drop off. No complaints I would definitely use them again
MARK M.Great Customer Service!!! Great overall experience!
LARRY B.I was satisfied
WAYNE W.I don't remember the girls name but she was very courteous and professional and made sure I had everything I needed for my trip.
BARRY D.Great team at that particular location. Friendly, assisted, answered all my questions, and was able to get in/out quickly. Definitely worth going there.
david K.Called 800 number to make a reservation - a 58 min wait time was given. Did receive a call back. Confirmed reservation for a 15 foot truck at $29.99/day. Arrived at rental location at designated time, truck was not available. Was offered a 20 foot truck at $39.99/day. A classic bait and switch. Absolutely unacceptable. Office staff would not honor contract pricing. To improve, you must answer phone quicker, provide the service agreed upon. I will not be back.
William B.Very nice people there. Very helpful during a difficult time for me. They are true professionals.
Christopher P.Is was 40 minutes from the nearest location from where I was going and then no one answered the phone when I called before they closed.
Crystal U.Someone did not write the correct mileage
HARVEY N.The lady that helped me was AWESOME. She really knew her job and worked hard to help me, I wish she worked for my company.
William T.Return required by 9AM. Store not open. Had to go through online checkout, which was a PITA. Location was not the one scheduled online. It was 8 miles from town, which lowered the available contract miles by 8 miles. My available contract miles were lowered by 29 miles, which cut it close. Your online scheduling system led me to believe that the pickup / return sites were local to me, with my planned move well inside the 197 miles allowed. As it happened, I had only 13 miles left. Very misleading and deceiving.
William H.it was very convenient
Franchette B.This was great! Exactly what I needed. The equipment was clean and ready for use. ¡Gracias!
Deborah S.