Called 800 number to make a reservation - a 58 min wait time was given. Did receive a call back. Confirmed reservation for a 15 foot truck at $29.99/day. Arrived at rental location at designated time, truck was not available. Was offered a 20 foot truck at $39.99/day. A classic bait and switch. Absolutely unacceptable. Office staff would not honor contract pricing. To improve, you must answer phone quicker, provide the service agreed upon. I will not be back.William B.
Customer Reviews for Storage Sense
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DYLAN S.
El cliente no dejó un comentario.LINDA R.
El cliente no dejó un comentario.Ronald M.
El cliente no dejó un comentario.EDWIN B.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.DAVID C.
El cliente no dejó un comentario.CHERYL M.
El cliente no dejó un comentario.Randy S.
El cliente no dejó un comentario.THOMAS D.
Very nice people there. Very helpful during a difficult time for me. They are true professionals.Christopher P.
El cliente no dejó un comentario.DAWN S.
Is was 40 minutes from the nearest location from where I was going and then no one answered the phone when I called before they closed.Crystal U.
El cliente no dejó un comentario.James J.
El cliente no dejó un comentario.JENNIFER K.
Someone did not write the correct mileageHARVEY N.
The lady that helped me was AWESOME. She really knew her job and worked hard to help me, I wish she worked for my company.William T.
El cliente no dejó un comentario.ROBERT C.
Return required by 9AM. Store not open. Had to go through online checkout, which was a PITA. Location was not the one scheduled online. It was 8 miles from town, which lowered the available contract miles by 8 miles. My available contract miles were lowered by 29 miles, which cut it close. Your online scheduling system led me to believe that the pickup / return sites were local to me, with my planned move well inside the 197 miles allowed. As it happened, I had only 13 miles left. Very misleading and deceiving.William H.
it was very convenientFranchette B.
This was great! Exactly what I needed. The equipment was clean and ready for use. ¡Gracias!Deborah S.
El cliente no dejó un comentario.Wade J.
El cliente no dejó un comentario.Robin B.
El cliente no dejó un comentario.LAUREN G.