Nice and friendly
steve W.
Customer Reviews for Storage Sense
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The gal that helped us was really nice!
Michael W.¡Gracias!
Kathy K.Had to wait for 45-60 minutes to finish a $25 trailer rental. Issue seemed to be with the system more than the employees.
mike M.Truck was pretty beat up on the exterior and rear wheels were fairly worn down.
Mariah L.Our order was placed with a utility dolly and when we picked it up there wasn't one in the vehicle. We had the worst time dropping off the vehicle because the location we picked didn't allow for drop offs after hours. I'm not sure why UHaul would offer it as an option and then not be able to accommodate it. After calling several times, we finally got ahold of someone and was told we would need to return the truck somewhere else. When we got there and began doing the online return, the system wasn't working. After being on hold yet again, we got ahold of someone who simply said “oh yeah, our system is down so that's why it wouldn't workâ€. No apologies for the inconvenience. We spent over an hour trying to return the truck and doing so at night where we were taken to a not so good part of town. Not only driving the rental truck but also our personal vehicle and using miles and gas to accommodate UHauls problem. Very unhappy with the overall service from start to finish.
Alessandra B.We got 2 trucks. I got charged an extra day for no reason when I returned it the same day. And I didn't receive any money back from either of the trucks. I've never had this problem before. And I've always received money back
BRITTENY MARIE C.Very courteous and friendly . knowledgeable and hooked up unit for me .
Rex R.The woman we worked with was friendly and kind. She answered all my questions and was knowledgeable.
Sherry O.Quick efficient friendly and helpful.
MICHAEL PHILIP S.Rental app. Sucks
Joe J.Area dimly lit. I called the next day after late drop off and unable to reach anyone.
GEORGE D.The manager was OUTSTANDING! !
CATHERINE M.The truck seem like it was going to break down and I didn't drive it above 55. It did make the trip of under 40 miles with out breaking down… Maybe it needs to be decommissioned and replaced.. Otherwise, everything else about UHaul was great. They only other issue I had was when checking in online I had to drive to different locations to get the pick up done and the drop of didn't load my pictures..
Carla H.Easy lot to drop off. Clean and well taken care of.
Sean T.I dropped off early. I haven't heard back from them but it was super convenient.
ROBIN C.Outstanding customer service. Very knowledgeable and courteous. This will be my new uhaul location in Jackson. This location needs to give customer service training to the other (E. Michigan Ave) Jackson store!!
JOHN LOVETT W.Your online after hours return wasn't working...
BRANDI NICOLE S.When I was booking I clicked no insurance. But when I saw my charge on my card it had the insurance for 8 added in. Not happy that insurance was added on. I think the online booking needs to be changed so when you click no insurance it actually puts no insurance on your rental. If I had known this I would have driven across town to the main rental station and gotten the cheaper trailer rental since there was none at this facility
STEPHENMIRLE P.Heather opened early on my pickup day to help me get get going earlier. ¡Gracias!
John D.Great service
JAMES MYRON S.We returned the trailer on 9/6/2020 around 3pm but was unable to use the return application but it kept telling us it could not sync our location. Other than that the rental was excellent
RICHARD DANA T.I did call a couple times before getting through, and left voicemails. I was less than 30 mins late from closing time, was still charged an extra day. I could have used truck another day, but was told “it was needed for next day.†Had I know I'd have been charged, I would have at least saved myself time and energy and returned next day at open of location.
KAROL G.Low price for decreased rental would be benefial to customer and might drwa in more customer . As my reason for renting u haul this time was i was getting free furniture . Which majority of it i was able to bring in my minivan but one part of computer table didnt fot in my van and u needed to have pick up truck or u haul and i had to spent 59 dollar to move that single piece furniture to my house which was 8 mile away. If there was a low pricey rental avaible like home depote or u haul pick up truck than i would have get it but since there was any alternative availble i ended up gettong 15 ft u haul
Bhavinkumar P.A super nice lady She explained everything that I asked before taking the vehicle I would highly recommend
Coreyduane E.People and truck were all excellent. I do however think the rates should be a little less when a vehicle is used only a few hours versus a day or two.We had the truck 6 hours and it cost me $120.
Doreen G.Person working was just filling in and wasn't able to check anything in or give me a receipt.
roger B.Nothing. Great experience.
Aaron C.When i went back to! check the trailer out for a second time, one was there. I waited for 40 minutes for someone to show up and one did. Four phone calls to Uhaul later I had to go to the west Michigan location to pick up a different trailer. It cost me a mornings work when I was under a tight deadline. Not Happy!
Thomas W.No hang ups just perfect
Sal H.Customer Service was outstanding, friendly and efficient. Will use again
James T.This location was great.
amanda H.