Customer Reviews for Storage Sense Winston-Salem
(Distribuidor de U-Haul del vecindario)

166 comentarios

2550 Peters Creek Pkwy   Winston-Salem, NC 27127

(336) 793-5366

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(336) 793-5366

2550 Peters Creek Pkwy
Winston-Salem, NC 27127

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excellent customer service! these people really care about their customers and they want him back.

Gregory F. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS D. 
Clasificación:
4.0

The website is not user friendly at all. After logging in to my uhaul account, I could not locate the “start” link in order to begin checking out the uhaul electronically. Why is this not simple to find? Your website needs an update! It is anything but user friendly. Trying to check the uhaul out electronically was a nightmare! I will rate that as “unacceptable “!

Nora M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
4.0

Bernard is great. He goes beyond to assist with needs.

Rene B. 
Clasificación:
1.0

Very rude attendant, very unfriendly and was told if we do not have blankets folded, they would charge us clean up fee in a very rude way.

Mehrdad T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald J. 
Clasificación:
4.0

GREAT CUSTOMER SERVICE. MARK THE OFFICE A LITTLE CLEARER

Carolyn C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffery H. 
Clasificación:
1.0

I was charged 14.99 I didn't agree to

DAVID B. 
Clasificación:
5.0

The gentleman we worked with yesterday went out of his way to help us return our truck after the national UHaul dropped the ball. He was patient and truly went beyond what he needed to do. Definitely recommend this location to anyone

TRAVIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph S. 
Clasificación:
5.0

N/C

HOLLY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

TONYA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNENE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACYNTHA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolee P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK O. 
Clasificación:
3.0

Dropped off after hours. Location is terrible to try to get to with a large truck. Had to turn around on a busy st with a 26' truck.

BRIAN E. 
Clasificación:
3.0

El cliente no dejó un comentario.

HUGENE C. 
Clasificación:
5.0

The rep was very nice

Portia R. 
Clasificación:
4.0

The inside of the truck was absolutely filthy when we picked it up.

James G. 
Clasificación:
4.0

I felt like she listened to my concerns with the equipment. Very nice young lady. Extremely clean facility. The only negative was I wish they had better signage for where you should go to the office for U-Haul. The signage on the door is good, but a bigger U-Haul sign would help.

Todd H. 
Clasificación:
5.0

I just wish the weekend rate was the same as the week rate per mile

Rashaun R. 
Clasificación:
3.0

Location was closed and there was no marking on the outside of building..... and no uhaul key dropbox. only mail chute looked to belong to car sales lot. Had to come back next day and turn in the key when open. very aggravating.

james C. 
Clasificación:
5.0

Nada

Veroniva O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER T. 
Clasificación:
2.0

Closed when I needed to drop off. No sign telling me where to drop off key.

Julia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
5.0

The woman who helped me could not have been nicer, pleasant or more accommodating. Highly recommend this location.

Donna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn G. 
Clasificación:
5.0

Bernard and the other staff were great! Very friendly, caring and helpful. Amazing in this day in age. One issue was pouring rain during our move is allowed to seep into the bed of the truck snd soaked our mattress causing a large permanent stain and also damaged some wood items stored on that same area. This was the area to the left nearest the cab, drivers side.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
4.0

The rental went as planned without any hiccups. I actually liked using the App to check in and return the vehicle. Better than waiting in line .

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miriam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

I was charged for the safe move insurance but did not sign up for it. Can I get a credit back on my credit card?

Jeffrey V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaura C. 
Clasificación:
4.0

Very friendly and professional representative.

Brett D. 
Clasificación:
5.0

Keep during what you are doing.

edith J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin G. 
Clasificación:
5.0

Customer service was excellent

Cynthia G. 
Clasificación:
5.0

Very nice and accommodating. Great attitudes. Will definitely recommend.

Brittany W. 
Clasificación:
5.0

Our experience with Uhaul to get our son moved into college from Winston-Salem to Greenville was seamless. The people who helped us at the Peters Creek location were super nice and very helpful. We would definitely use this location again.

Patrica E. 
Clasificación:
5.0

Other than the air conditioning in the truck everything was great

Ryan T. 
Clasificación:
5.0

BERNARD is the BEST!!!!

Mike D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Aisha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob H. 
Clasificación:
3.0

I ordered an appliance dolly which I really needed as I was moving from a 3rd floor apt. When I asked the man behind the counter about it, he told me they didn't have any. He suggested I drive to another location to see if they had one available. He didn't even offer to call around for me. I ended up borrowing one from a friend which was not nearly the size I needed. Needless to say this was a tough move. I hope to never have to rent another truck but if I do, it won't be at this location.

Patrice B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

The staff and the workers are very nice at the place when I apply for the truck

Edward R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE S. 
Clasificación:
5.0

The transaction was great. Thank you.

Quentin G. 
Clasificación:
5.0

A better picture of the location should be posted on your website so that customers know what to look for. My first visit to this location took me 2 u-turns to get in because it's right at the busiest intersection of Peters Creek Pkwy and there's no room for error

PPG LLC F. 
Clasificación:
5.0

Reservation process was easy, personnel very nice, equipment worked well!

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Penny C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
3.0

Do not charge me for equipment I did not ask for!

Colin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

leta N. 
Clasificación:
5.0

El cliente no dejó un comentario.

April W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeanne E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

Keep all size of trucks on lot, did not have a 17 ft. truck

David L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anne Marie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurina P. 
Clasificación:
5.0

The location was superb. I had an after hours drop off that I couldn't get the app to work properly for. I called the 800 number for Uhaul three times, was told three completely different things, waited on hold once for over 30 Milan's no one picked up, and the last person had an attitude and said she couldn't really help, I had to call the site. Next morning called the site, Bianca had me squared away in less than 3 minutes. My suggestion is to get customer service operator that are educated on how to help the customer and not give them the run around! Three hours with your CS and nothing at all was accomplished other than me wasting more gas to drive back to the drop off site to try to get the app to work again. Three minutes with Bianca and it was done. Maybe she could help out with the CS training.

Melanie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

joseph C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
1.0

This was my first time renting a UHaul from this location. I usually rent from Marshall St location in Winston-Salem(and I have had zero issues with that location). My $19.95 plus mileage rental wound up costing me $69.69. The tank was on 7/8 when I picked up the van. I drove it 39 miles. I stopped at the Speedway that is two-tenths of a mile from this Uhaul location and got 1.9 gallons of gas. I confirmed that the needle was back at 7/8 and returned the van. There was another customer in the store so I dropped off the key and the employee said that she would check the van in and email my receipt to me. When I checked my receipt I saw that she noted that the van had 3/4 of a tank of gas and she charged me $12.75 for 3 gallons of gas. I called the location and spoke to her about this. She said that the fact that I have a receipt for the gas I bought does not mean that the tank wasn't at 3/4 when I turned the van in. I pointed out that I only drove 39 miles so how is it possible that I put 2 gallons of gas in and the tank was only at 3/4. She told me that it's a large vehicle and uses a lot of gas. This is nonsense. I did not use 5 gallons of gas to drive 39 miles. In addition to the gas, I was charged a $9.08 "rental tax" which seems to be a ridiculous amount given that my $19.95 rental rate plus my mileage was $46.86--that's like a 20% tax. I will NEVER rent from this shady location again. If you need a UHaul, get it from somewhere besides Storage Sense!

Aimee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gaye P. 
Clasificación:
2.0

Could not find a lock box or sign to put the keys in. Tried to call but uhaul could not help. Had to just guess to put the keys in the mail slot of the building.

April R. 
Clasificación:
3.0

The Computer was not working properly and I had to stand in line for 45 minutes over my reserve time....and I had hired Moving help for U-Haul Rental and was paying a rate of $80.00 per hour for two movers to basically wait until I could get the truck rented through no fault of my own because I arrived 10 minutes early to pick it up and had made all the reservations on-line....I do not think this is fair to the customer because u-hauls computer equipment is not functioning properly.....I am going to check with other rental companies to see if I have the same type of problems that I have to pay $80.00 an hour for... Respectfully

Raymond B. 
Clasificación:
3.0

First, I was skeptical about renting from U-Haul. I have been ripped off renting from U-Haul. The person that helped check me out was professional and the process was easy.

elizabeth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily W. 
Clasificación:
3.0

The employee was very nice and patient but did not seem to know how to use the software and had to make several calls to get help

Nicole C. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael W. 
Clasificación:
4.0

Was initially told that my truck wasn't available, only to drive by 5 minutes later and see it sitting on the lot. Not sure if a management/communication/logistics issue, but I wasn't impressed.

Jonathan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

TOMMY K. 
Clasificación:
3.0

upon arrival told clerk her to return trailer-she advised they don't take trailers. I had already been too another location and was refused. Was told to take here and clerk was really rude. Told to drop on outside of fence.

LISA P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jaria W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer D. 
Clasificación:
1.0

Truck didn't turn on. Was not offered a replacement truck. Was told my refund could only be handled by one person who was not picking up his phone. I cancelled the service and have yet to get my refund. I had to pay three times as much as my booking without uhaul to make sure I could move today. This was the worst experience I have ever had with a moving company and the customer service is the worst i have seen in any industry.

Jaclyn D. 
Clasificación:
3.0

El cliente no dejó un comentario.

FRANCIS B. 
Clasificación:
3.0

Ensure proper maintenance

nakia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

meshell J. 
No se han enviado comentarios para esta ubicación.

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