Comentarios del cliente para Storage Sense Winston-Salem

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Storage Sense Winston-Salem

Grado total:

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Joseph C. en

Grado:

El cliente no dejó un comentario.

Colin G. en

Grado:

Do not charge me for equipment I did not ask for!

Jonathan C. en

Grado:

El cliente no dejó un comentario.

leta N. en

Grado:

El cliente no dejó un comentario.

April W. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

El cliente no dejó un comentario.

Jeanne E. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

Keep all size of trucks on lot, did not have a 17 ft. truck

Anne Marie R. en

Grado:

El cliente no dejó un comentario.

Laurina P. en

Grado:

El cliente no dejó un comentario.

Melanie B. en

Grado:

The location was superb. I had an after hours drop off that I couldn’t get the app to work properly for. I called the 800 number for Uhaul three times, was told three completely different things, waited on hold once for over 30 Milan’s no one picked up, and the last person had an attitude and said she couldn’t really help, I had to call the site. Next morning called the site, Bianca had me squared away in less than 3 minutes. My suggestion is to get customer service operator that are educated on how to help the customer and not give them the run around! Three hours with your CS and nothing at all was accomplished other than me wasting more gas to drive back to the drop off site to try to get the app to work again. Three minutes with Bianca and it was done. Maybe she could help out with the CS training.

joseph C. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

Aimee S. en

Grado:

This was my first time renting a UHaul from this location. I usually rent from Marshall St location in Winston-Salem(and I have had zero issues with that location). My $19.95 plus mileage rental wound up costing me $69.69. The tank was on 7/8 when I picked up the van. I drove it 39 miles. I stopped at the Speedway that is two-tenths of a mile from this Uhaul location and got 1.9 gallons of gas. I confirmed that the needle was back at 7/8 and returned the van. There was another customer in the store so I dropped off the key and the employee said that she would check the van in and email my receipt to me. When I checked my receipt I saw that she noted that the van had 3/4 of a tank of gas and she charged me $12.75 for 3 gallons of gas. I called the location and spoke to her about this. She said that the fact that I have a receipt for the gas I bought does not mean that the tank wasn't at 3/4 when I turned the van in. I pointed out that I only drove 39 miles so how is it possible that I put 2 gallons of gas in and the tank was only at 3/4. She told me that it's a large vehicle and uses a lot of gas. This is nonsense. I did not use 5 gallons of gas to drive 39 miles. In addition to the gas, I was charged a $9.08 "rental tax" which seems to be a ridiculous amount given that my $19.95 rental rate plus my mileage was $46.86--that's like a 20% tax. I will NEVER rent from this shady location again. If you need a UHaul, get it from somewhere besides Storage Sense!

Gaye P. en

Grado:

El cliente no dejó un comentario.

April R. en

Grado:

Could not find a lock box or sign to put the keys in. Tried to call but uhaul could not help. Had to just guess to put the keys in the mail slot of the building.

Raymond B. en

Grado:

The Computer was not working properly and I had to stand in line for 45 minutes over my reserve time....and I had hired Moving help for U-Haul Rental and was paying a rate of $80.00 per hour for two movers to basically wait until I could get the truck rented through no fault of my own because I arrived 10 minutes early to pick it up and had made all the reservations on-line....I do not think this is fair to the customer because u-hauls computer equipment is not functioning properly.....I am going to check with other rental companies to see if I have the same type of problems that I have to pay $80.00 an hour for... Respectfully

elizabeth G. en

Grado:

First, I was skeptical about renting from U-Haul. I have been ripped off renting from U-Haul. The person that helped check me out was professional and the process was easy.

Emily W. en

Grado:

El cliente no dejó un comentario.

Nicole C. en

Grado:

The employee was very nice and patient but did not seem to know how to use the software and had to make several calls to get help

michael W. en

Grado:

El cliente no dejó un comentario.

Jonathan M. en

Grado:

Was initially told that my truck wasn't available, only to drive by 5 minutes later and see it sitting on the lot. Not sure if a management/communication/logistics issue, but I wasn't impressed.

TOMMY K. en

Grado:

El cliente no dejó un comentario.

LISA P. en

Grado:

upon arrival told clerk her to return trailer-she advised they don't take trailers. I had already been too another location and was refused. Was told to take here and clerk was really rude. Told to drop on outside of fence.

Jaria W. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

El cliente no dejó un comentario.

Jennifer D. en

Grado:

El cliente no dejó un comentario.

Jaclyn D. en

Grado:

Truck didn’t turn on. Was not offered a replacement truck. Was told my refund could only be handled by one person who was not picking up his phone. I cancelled the service and have yet to get my refund. I had to pay three times as much as my booking without uhaul to make sure I could move today. This was the worst experience I have ever had with a moving company and the customer service is the worst i have seen in any industry.

FRANCIS B. en

Grado:

El cliente no dejó un comentario.

nakia W. en

Grado:

Ensure proper maintenance

Karen M. en

Grado:

El cliente no dejó un comentario.