The representative did connect the trailer properly onto to my vehicle. The trailer fell off on the road and could have damage me vehicle or caused a serious accident. I was less than a quarter of a mile from location. A person saw it happened and help me put the trailer back on. I drove back to the location to make the representative aware of incident. I think some type of fee waiver should be issued. This could have went so wrong and cause alot of damage. I was not pleased by this at all. I didn't want to write a bad review because I have to use your services again in the future. But this was really unacceptable and terrified me.
Kayla N
Customer Reviews for Storage Sense Lake Charles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can’t comment on the facility because it was closed when I was scheduled to drop off. The app walked me right through the process and I highly recommend using the app when renting U Haul equipment
Russell YAmazing! Very clean, neat, and the guy was really helpful and nice.
James MChecked be out in very quickly
REGINALD WExcellent Customer Service, all around great experience
william cGeobody Sense fitness Neighborhood dealer is awesome
gregory sI got charged for 5 gallons of fuel… but I only drove 6 miles… and I put $30 of fuel before I turned it in. Robbery!
MISAEL SNo personnel at time of pu or drop off.
Doug DThe man was very helpful and kind.
ROSALINDA BNothing the lady that took care of me was very sweet and professional
RICHARD BNeeded the truck for sn extra day. No problem extending use. Appreciated that so much.
MARGARET ATruck was smelled like a cigarette the person before me smoke lots cigarettes at inside the truck other than that, everything was awesome
GOKAY OJohn helped me and I ‘m thank full he was there . He found a mistake in the paperwork and handled it by calling u haul . I so thankful he was there to help. I rent from time to time and I will go back to him from now on. Good people to deal with …
Theodore DGreat people to work with.
FRANK CStaff was very knowledgeable, proficient and courteous i will definitely be going there more often.
DEBORAH LProfessional and nice.
TESSA BGreeted with a smile. Fast service. Friendly.
SHELTON LLove sale road u haul best in town do not go on hwy 14
JEREMY GMy experience at this location was A+ as well. The two team members assisting me with my one-way U-Haul rental were very friendly, welcoming, and attended to all my needs. The gentleman who I presume is the store manager offered me seating and bottled water while processing the closed out of my rental contract, and I waited comfortably without any pressure for my Lyft driver to arrive. I look forward to, and will continue to do business at this location during my 4-year stay in Lake Charles.
LATISHA VNot a thing! Great Service
CHARLES B