Customer Reviews for Storage Sense KC
(U-Haul Neighborhood Dealer)

144 reviews

3429 Troost Ave   Kansas City, MO 64109

(816) 931-0333

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–3:30 pm
  • Sun: 12:30 pm–3:30 pm
Special Operating Hours
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(816) 931-0333

3429 Troost Ave
Kansas City, MO 64109

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–3:30 pm
  • Sun: 12:30 pm–3:30 pm
Special Operating Hours
  • 7/4/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER E 
Rating:
5.0

My whole experience at this location was positive. :)

Tonya H 
Rating:
5.0

Nothing.

HOWARD F 
Rating:
5.0

Customer did not leave a comment.

Craig M 
Rating:
4.0

Customer did not leave a comment.

Jessie W 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

The staff was amazing & awesome. I will absolutely recommend this place to others and come back for their services!!

Cedshay W 
Rating:
3.0

Customer did not leave a comment.

DANTE C 
Rating:
5.0

Customer did not leave a comment.

Daniel L 
Rating:
5.0

I have nothing to add. The service was excellent.

james h 
Rating:
5.0

Customer did not leave a comment.

Faisal K 
Rating:
5.0

Customer did not leave a comment.

Chala H 
Rating:
5.0

Staff exemplified customer focus! They noticed I selected to drop the truck off at a different location than where I'd picked it up and helped me compare the cost of doing that vs. returning it to the same location, which saved me $60! The pickup and drop-off processes were also faster and easier than at any other location. Would definitely do business again. Highly recommend!!

QATARINA P 
Rating:
5.0

Customer did not leave a comment.

STEVEN H 
Rating:
5.0

Staff was friendly and helpful. No complaints at all

Daren W 
Rating:
5.0

Excellent experience

Craig M 
Rating:
5.0

Customer did not leave a comment.

shaun p 
Rating:
5.0

Customer did not leave a comment.

Theo C 
Rating:
5.0

Customer did not leave a comment.

Dorothy H 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A 
Rating:
5.0

they were very polite and helpful.

HERBERT A 
Rating:
5.0

Nothing is needed for improvement as perfection was delivered. That was the smoothest and best U-Haul experience I have ever had. Providing friendliness, diligence, and cleanliness, had me feeling valued as a customer and if I need to rent again, the location at 3429 Troost Ave in Kansas City will be top on my list.

William B 
Rating:
3.0

It was 20 miles from my destination was the only issue I had with this location.

Michael A 
Rating:
5.0

After hours drop box for the key would be helpful. But my experience with everyone there, and the equipment, was excellent.

Karen M 
Rating:
5.0

Easiest Uhaul to get in and out of and helpful staff (fast)

HOWARD F 
Rating:
5.0

Keep doing what you doing treating customers right.

Michael J 
Rating:
5.0

Customer did not leave a comment.

Ann B 
Rating:
5.0

The staffs were very excellent and nice.

Kevin W 
Rating:
5.0

Customer did not leave a comment.

ANDREW T 
Rating:
5.0

customer service was great above average

Shaleese R 
Rating:
5.0

Customer did not leave a comment.

Erik P 
Rating:
4.0

The staff was very knowledgeable, friendly, and helpful. It was a bit difficult to find the office in the building, however. I'd suggest some more signage.

Robert D 
Rating:
5.0

Just a note: I forgot to let the front staff know that there is a leak, on the driver's side, in front of the visor.

Heidi M 
Rating:
5.0

Customer did not leave a comment.

Ivan W 
Rating:
5.0

Staff was very friendly and helpful, thanks!

Kelsey K 
Rating:
5.0

Customer did not leave a comment.

Darnell H 
Rating:
5.0

Customer did not leave a comment.

Britney J 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

Customer did not leave a comment.

Krystle J 
Rating:
5.0

Customer did not leave a comment.

Tamika M 
Rating:
5.0

Customer did not leave a comment.

Eric J 
Rating:
5.0

Customer did not leave a comment.

Jacob F 
Rating:
4.0

All went well for my purpose of renting the truck. I like the rates, good service , Thanks Ms.Chris

Tony A 
Rating:
5.0

Customer did not leave a comment.

Nick B 
Rating:
5.0

Customer did not leave a comment.

Travis C 
Rating:
5.0

This is what every uhaul location should strive to be! Professional, well organized and personal. A very well run business !

RICHARD S 
Rating:
4.0

Customer did not leave a comment.

Meghan W 
Rating:
5.0

Customer did not leave a comment.

Steve D 
Rating:
4.0

Customer did not leave a comment.

dana l 
Rating:
5.0

Customer did not leave a comment.

Wesley S 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Jose P 
Rating:
5.0

Check in and check out were perfect. The vehicle was the right size for moving. This was a great experience. Thank you to the person at the 31st store for referring me.

Evelyn H 
Rating:
5.0

This was the best customer service experience I've ever had with a UHaul. Darrla was very professional, explained everything so we had no questions.

Gwendolyn W 
Rating:
5.0

Smooth process from start to finish - best Uhaul experience ever. Very professional and friendly staff.

Heidi W 
Rating:
5.0

Wonderful person - quick and attentive

Tats S 
Rating:
4.0

Trailer was dirty on the outside, OK on the inside. We swept off most of the dirt ourselves.

Max S 
Rating:
5.0

No complaints

Betty G 
Rating:
1.0

Doing mobile pickup outside of business hours is effectively a cruel joke. Doesn’t give you the information you need to obtain the keys leaving to call and wait for customer service to do the work for you. Truck was in horrible shape was unable to make up hill (no load) without shaking horribly weatherstripping was peeling off of door sills and left hanging inside of truck upon arrival. Horribly dissatisfied and glad the moving is over so I don’t have to deal with U haul again.

BRETT F 
Rating:
5.0

The staff was amazing! Seriously I’ll be back to this location next time I need a van or truck.

Marissa M 
Rating:
5.0

Customer did not leave a comment.

Naomi J 
Rating:
5.0

I'd just like to say that Chris and Larry are always so good to work with and they are always incredibly professional and all vehicles or trailers are well organized, clean and ready to go. I'll go out of my way to rent from them.

RICK K 
Rating:
4.0

Customer did not leave a comment.

Juan P 
Rating:
3.0

Customer did not leave a comment.

Isaiah S 
Rating:
5.0

Customer did not leave a comment.

LLOYD R 
Rating:
5.0

The customer service rep made things efficient and easy!

Karen R 
Rating:
4.0

Customer did not leave a comment.

JEROME B 
Rating:
5.0

Customer did not leave a comment.

Chanda J 
Rating:
5.0

Customer did not leave a comment.

Christine K 
Rating:
5.0

Customer did not leave a comment.

Allen M 
Rating:
5.0

Customer did not leave a comment.

Christine K 
Rating:
5.0

Customer did not leave a comment.

Christine K 
Rating:
5.0

Customer did not leave a comment.

Brittany W 
Rating:
5.0

Excellent customer service!

Christine K 
Rating:
4.0

Suggest folks to arrive earlier if doing mobile pickup process can take a for a while and can make us late to our drop off time

Bryauna B 
Rating:
5.0

Customer did not leave a comment.

Chala H 
Rating:
5.0

Customer did not leave a comment.

Elsie F 
Rating:
3.0

Customer did not leave a comment.

Donald B 
Rating:
5.0

Customer did not leave a comment.

Janice L 
Rating:
5.0

Great customer service! Easy and swift process highly recommend

ASHLEY D 
Rating:
5.0

Best place to rent a uhaul!

Christine K 
Rating:
4.0

Very helpful staff when returning trailer. Friendly and polite. Only bummer is trailer could not be returned after hours.

Cynthia K 
Rating:
1.0

The ramp was stuck inside and we couldn’t use it for most of our trip, but the location did not have another truck for us to use. Furthermore uhual did not inform me when booking this truck that I could not return it to another location and I had to pay an extra 20 dollars to drive it all the way back to where I used to live. My father in law had to do uhaul’s job and fix the ramp enough for us to use for the largest items.

Sarah T 
Rating:
5.0

Professional and prompt service

ARLINDA M 
Rating:
5.0

Customer did not leave a comment.

Christine K 
Rating:
4.0

Customer did not leave a comment.

david g 
Rating:
5.0

Customer did not leave a comment.

Nikita M 
Rating:
5.0

Customer did not leave a comment.

Shalon P 
Rating:
5.0

Nothing. It was a great experience! Thank you

mark t 
Rating:
5.0

Nice customer service

Dejene M 
Rating:
5.0

Customer did not leave a comment.

Tashanna S 
Rating:
5.0

Customer did not leave a comment.

Diamond W 
Rating:
5.0

Keep up the excellent work. Great and friendly service, professionalism and efficiency! Flawless experience

Elizabeth K 
Rating:
4.0

Customer did not leave a comment.

Evadene S 
Rating:
5.0

Customer did not leave a comment.

Alexis M 
Rating:
5.0

Customer did not leave a comment.

Sharae B 
Rating:
5.0

Customer did not leave a comment.

tirupathi r 
Rating:
4.0

Customer did not leave a comment.

Robert S 
Rating:
4.0

Customer did not leave a comment.

Courtney G 
Rating:
5.0

Customer did not leave a comment.

Greater K 
No reviews have been submitted for this location.

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