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Jerry H
Customer Reviews for Cube Smart HSV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
See above
Tim SExcellent
Robert GThe truck sounded horrible I was scared to drive. The driver door did not close properly Check engine light stayed on. I would like a refund
BARBARA MSale light adapter assembly
Paul HThe rental and return process with this company was incredibly convenient. Their mobile app made everything a breeze, and the attendant at the location was friendly and super helpful. Highly recommend!
Shwetang PYou guys keep charging my card … why ?
Matamunoma AIt was alot oconfusion and disrespect from others b4 this location. However they did fine.
Tamiska JThe lady at this location was so nice and helpful!
Bryce BThe national office out of Arizona was a great help locating a 10' truck after over a week of searching. I rate them above excellent at their job and customer service.
Aubrey CSomeone needs to communicate if there will not be a dolly that you requested available instead of just finding out when you get there. I had to buy one from Lowe’s!
Kelly BProfessional and efficient. Highest rating.
lawrence bGreat service and friendly service
Kevin MHave dollies. I couldn’t complete my move because they didn’t have them available for rent.
Carol MOn September 30, 2023 I came in to reserve a truck to pick up later. Allison immediately started the paperwork and and had it done quickly. Came back later and she finished the paperwork and very kindly gave us the information we needed. We would definitely recommend your location to other people.
Donna ZThe mobile pickup experience was a complete nightmare I will never use uhaul again
Tangie MHire people that will get off their butts and come ck the U-Haul out when you bring it back . instead they wait till you leave and charge your credit card 50 more dollars. Not right what so ever.
DIANA BEnsuring that equipment that was paid for was indeed included with the rent. From what I could see I was still charged for the dolly I did not receive. It was made worse by the fact that I had no choice but to go with the 24/7 option because the location nearest to me was closed on Tueaday specifically, meaning I couldn't enter to get said dolly.
Karl UFriendliness, most helpful staff that I have encountered anywhere
Teresa MI ordered a truck in Madison AL where I live. The pickup location was changed 3 times and I had to pickup the truck in south Huntsville AL. This caused me to use extremely more miles and cost me a great deal more than it should have. Maybe your company can start adjusting the mileage based on the original pickup location.
Michael MHad to switch to a new location pick up due to nothing available. Had to run around to find the right size truck.
Tenika MI wish the location had a larger variety of vehicles to rent. I had to rent a 26’ truck when a 10’ would have worked. The staff was very helpful and accommodating.
Kathleen GReady on time, price as expected, thank you!
Laura Jthe receptionist was particularly chill
Casey TConvenient location and Theresa was very friendly but the cargo area was dirty with red clay. Needed to be swept.
Michael LWill be using this again
Edward WThe facility where I picked up was clean, offered a restroom, super nice staff. Uhaul website was the worst ever. SLOW, will not load on the phone. Couldn’t find location on my phone. I recommend this location because staff is super helpful but I can’t recommend Uhaul website because it’s not customer friendly.
Teresa MTeresa was courteous, friendly and a pleasure to work with.
Wayne JIt was a good thing that this location was open. The other closer to our move CLOSED BEFORE THEIR POSTED TIME!!!
Suzanne WAwesome staff, easy quick check out
MOHAMMAD STheresa was courteous and helpful. A pleasure to work with.
Wayne JB
JONATHAN ATeresa was great customer service clerk. Even trained me on the U-Haul application. Love it. So easy. Thanks Teresa
Miguel OI had a difficult time creating an account. It kept saying the session had expired. Finally was able to return online. I think it worked. Other than that, Teresa was excellent!
Raymond CEverything was perfect. The two staff members was very helpful and friendly. Thank you.
Dessie LRented an appliance dolly but location does not stock dollies? Online reservation system should be able to handle that so I don’t have to start scrambling to find a dolly last minute.
Kenneth SImprove dealers website
STEVEN PPaige was great
RUSS Oit was rough.
Vicki Hupon returning, I placed the gas back to the desired location it was on when we started the vehicle. I was then notified that I was charged additionally stating that I did not place the vehicle back on 3/4 of a tank. I will not be recommending this location to anyone else.
Jenyia JIf a customer chooses to do Mobile pick up, do not change it to counter pickup. There is probably a reason they chose that option.
Heather LLet people know that cash payments are not accepted before they rent equipment.
Lytorra AGood instructions for making reservation and completing action online.
John VExcellent service, Thank You !
Neal RI have a video but the bed wasn’t cleaned out and the transmission is really needing a look at. Hits real hard when going down to first and gets stuck going up. Wouldn’t drive in tow/haul mode at all.
Tyler JI am finished with UHaul and will recommend to my friends and colleagues not to use you. I was misled during a difficult time of life by UHaul rep's, promises not delivered, inconvenienced, and never received my receipt which i need for records. Will have to spend more valuable time calling through the maze for a receipt. So sad for UHaul. You guys used to be the backbone in the US for personal moves.
Terry TThe Uhaul associate was very helpful and nice.
Donna JCustomer service was above and beyond!
DEBORAH SAgent was needed for a different trailer (larger) and was on site but did not answer the door or her phone. National HQ was very helpful and allowed me to change trailers.
john h