Customer Reviews for Storage Sense Huntsville
(U-Haul Neighborhood Dealer)

230 comentarios

11202 Memorial Pkwy SW   Huntsville, AL 35803

(256) 883-9973

Horarios de la ubicación

  • Lunes - miércoles:
    9 a. m. - 4  p. m.
  • Jueves:
    9 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
  • Viernes:
    9 a. m. - 4  p. m.
  • Sábado:
    9 a. m. - 2  p. m.
  • Domingo:
    Cerrado

Servicios en esta ubicación:

Contáctanos

(256) 883-9973

11202 Memorial Pkwy SW
Huntsville, AL 35803

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - miércoles:
    9 a. m. - 4  p. m.
  • Jueves:
    9 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
  • Viernes:
    9 a. m. - 4  p. m.
  • Sábado:
    9 a. m. - 2  p. m.
  • Domingo:
    Cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

Improve dealers website

STEVEN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

Paige was great

RUSS O. 
Clasificación:
5.0

it was rough.

Vicki H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam B. 
Clasificación:
1.0

upon returning, I placed the gas back to the desired location it was on when we started the vehicle. I was then notified that I was charged additionally stating that I did not place the vehicle back on 3/4 of a tank. I will not be recommending this location to anyone else.

Jenyia J. 
Clasificación:
2.0

If a customer chooses to do Mobile pick up, do not change it to counter pickup. There is probably a reason they chose that option.

Heather L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald M. 
Clasificación:
5.0

Let people know that cash payments are not accepted before they rent equipment.

Lytorra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
4.0

Good instructions for making reservation and completing action online.

John V. 
Clasificación:
5.0

Excellent service, Thank You !

Neal R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHANNA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather L. 
Clasificación:
5.0

I have a video but the bed wasn't cleaned out and the transmission is really needing a look at. Hits real hard when going down to first and gets stuck going up. Wouldn't drive in tow/haul mode at all.

Tyler J. 
Clasificación:
1.0

I am finished with UHaul and will recommend to my friends and colleagues not to use you. I was misled during a difficult time of life by UHaul rep's, promises not delivered, inconvenienced, and never received my receipt which i need for records. Will have to spend more valuable time calling through the maze for a receipt. So sad for UHaul. You guys used to be the backbone in the US for personal moves.

Terry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

The Uhaul associate was very helpful and nice.

Donna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELHEINRICH S. 
Clasificación:
5.0

Customer service was above and beyond!

DEBORAH S. 
Clasificación:
4.0

Agent was needed for a different trailer (larger) and was on site but did not answer the door or her phone. National HQ was very helpful and allowed me to change trailers.

john H. 
Clasificación:
5.0

Storage Sense rep was very helpful and professional.

Tony J. 
Clasificación:
5.0

The only thing I would recommend is: if a customer is having trouble walking, I.e., limp, artificial leg, using a walker, has a bad back or something to that nature offer to bring the rental to the front door for them. Other than that, the truck was available on time, clean and ready to go. The representative was very fast and courteous and the rental process was very easy. I will go back to this location again for my rental needs.

Rita C. 
Clasificación:
4.0

N/C

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREN P. 
Clasificación:
1.0

El cliente no dejó un comentario.

STEVEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

The equipment that I ordered with the truck was 2 Dolly's that was not available and my card was charged an extra $5.22 and I brought the truck back with more gas than I pick it up i only have the truck for 4 and 1/2 hours and I was told I should have been reimbursed for the hours I didn't use but yet you took money from me.. but other than that customer service was great

Angela J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LES W. 
Clasificación:
5.0

The truck was there waiting for me, front desk woman was friendly and helpful. Dependable.

Trudy B. 
Clasificación:
1.0

The online Contactless Process was a disaster. I ended up having to go into the office and the sales reps were amazing a very helpful; however, the contactless was my goal. It took almost 45 mins to complete. The equipment was amazing, but it was the process that made me say I will probably not rent a UHAL again. It was just so frustrating.

Carolyn B. 
Clasificación:
5.0

AAA +++

Terry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSEMARYH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph M. 
Clasificación:
5.0

Paige is a great representative

BOBBY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessa B. 
Clasificación:
5.0

I don't understand why I needed 3 people's names to rent the truck. I was the only one driving but they wanted 2 more peoples names to complete the paper work. If I could have someone to explain that to me I would appreciate it.

WADE W. 
Clasificación:
5.0

Seem less! So easy! Thank you!

Lisa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

The truck was very nice and clean. One of the smoothest riding big trucks I've ever been in. The location had great customer service. Gracias

JASON G. 
Clasificación:
5.0

Best place to get a U-Haul

JOSEPH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICK B. 
Clasificación:
1.0

My vehicle was NOT ready at scheduled pick up time. I arranged to have someone pick up my Uhaul at 9:00am sharp in order to stay on schedule for my move from Alabama to Georgia, but it was almost 10:00am when available! I had movers that arrived promptly to load my things, but could not because there was no truck! I had to pay movers an additional $200 due to delays! Uhaul owes me a refund!

MICAH H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom B. 
Clasificación:
5.0

Servicio al cliente de excelencia. Very pleasant experience as always

Dan G. 
Clasificación:
5.0

Staff was courteous and professional

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Floyd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
2.0

I was sold a padlock that I didn't open until we had loaded the truck. Lock would not fit on tailgate door. Too small.

Bernard M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary Ann A. 
Clasificación:
1.0

The employee could not speak english.... AT ALL!!!! Worst customer experience in my life. I waited on hold on the phone for over an hour and then got disconnected!

Scott W. 
Clasificación:
3.0

District manager changed us to a larger truck, which we really appreciated, but we were delayed a day after finding one of the tires was flat that took over 5 hours to get replaced. Part of the delay was not being able to get through to roadside assistance. Call kept dropping off after hearing messages that it was transferring. Tried to get it fixed at the local U-Haul facility, but they could not fix it. They were able to get through to Roadside Assistance for me.

DONN H. 
Clasificación:
5.0

Excellent customer service

Renato B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard V. 
Clasificación:
1.0

I was charged for an extra day because I was a few minutes late to return the truck. I was then not allowed to use the truck for extra day that I had paid for. The women working the counter was extremely disrespectful

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
1.0

I had requested to pick the truck through my phone & that did not happen. They have three lock boxes and only one works. I had reserved five dosen furniture pads and they didn't have any. I had to gey them from another location. This location caused me a stressful morning and time delay with my moving/movers as well.

Viridiana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN H. 
Clasificación:
5.0

Customer service was excellent.

Dan G. 
Clasificación:
5.0

Our experience was amazing and a thousand kudos to Ms Brenda for helping us and making our move painless!!

christine M. 
Clasificación:
5.0

Have them visit Karen or Paige at UHaul @ storage Sense. They were truly helpful.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich R. 
Clasificación:
5.0

Brenda was the best.

Robert W C. 
Clasificación:
4.0

I dropped off the truck after business hours. I used the online check in and vehicle turn in instructions and it all went very smooth.

LESLIE C. 
Clasificación:
5.0

Sweet people! And they made it easy

Miranda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

Doing a great job, the website is user friendly, and keep the great friendly environment. I have absolutely no problems or complaints. Thank you for the service.

Frederick J. 
Clasificación:
5.0

I just wanted you to know, Brenda at the SouthParkway location is the best. She is always so helpful and kind and a pleasure to do business with. thank you

DEBORAH B. 
Clasificación:
5.0

I rented a 20 ft. long bed, U-Haul truck for 24 hours at Storage Sense. They provided a fully functional and clean vehicle in every regard. Did not have any issues. The customer service representative was friendly, efficient, and helpful in every regard. I was fully satisfied and will definitely return when I require use of another moving truck. They also provide 1st class indoor storage areas. They treated me very well and professionally. I will definitely recommend the use of this company to all of my tenants.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nyiecha S. 
Clasificación:
1.0

The lady that helped us was very rude.

Derrick C. 
Clasificación:
5.0

Very easy rental. Asked a lot of questions about the towed vehicle though

Joseph T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick R. 
Clasificación:
2.0

I want you to know that I was charged for the insurance automatically. When I asked why she told me it was necessary. I know that is not true. I would appreciate a refund for that expenditure. Thank you! RS

Richard S. 
Clasificación:
5.0

Great and quick experience!

NELSON S. 
Clasificación:
5.0

returned truck no one there but you charged me for another day for 1 hour will not go back there

LarryII S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin M. 
Clasificación:
5.0

It was the best and easiest rental experience we've ever had. Our truck was ready and clean, the office was spacious and clean, and the staff was friendly and efficient. I would definitely recommend Storage Sense and will go there again next time we need a truck.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica D. 
No se han enviado comentarios para esta ubicación.

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