Customer Reviews for Storage Sense Bourbonnais
(U-Haul Neighborhood Dealer)

40 reviews

1806 N Rte 50   Bourbonnais, IL 60914

(815) 932-3975

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 932-3975

1806 N Rte 50
Bourbonnais, IL 60914

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeff Boudreau 
Rating:
5.0

Customer did not leave a comment.

Jamie Hawkins 
Rating:
5.0

Customer did not leave a comment.

Kaitlynn Adams 
Rating:
5.0

Customer did not leave a comment.

Isis Garcia 
Rating:
5.0

Customer did not leave a comment.

Hope Almanza 
Rating:
4.0

Customer did not leave a comment.

Keith Nicholson 
Rating:
5.0

Customer did not leave a comment.

Christopher Williams 
Rating:
5.0

The service I received from Terry was very professional & friendly on a scale of 1-10 his customer service was awesome!!

Nancy Williams 
Rating:
5.0

Terry was helpful and quite personable He really knows his stuff

Jacob Stafford Moore 
Rating:
5.0

Customer did not leave a comment.

Amanda Hasselbring 
Rating:
5.0

Customer did not leave a comment.

Joseph Lancaster 
Rating:
5.0

Customer did not leave a comment.

tracey sulzberger 
Rating:
5.0

Customer did not leave a comment.

tracey sulzberger 
Rating:
4.0

Was upset to find we were charged over miles fee. This was because we had to drive so far for pick up of rental truck from our home in Highland Indiana. Not our fault, but still charged for extra miles. Not good business.

Tracy Massie 
Rating:
3.0

Customer did not leave a comment.

Rex Wheeler 
Rating:
2.0

Appointment for 9am truck pickup. The assistant manager did not arrive until 9:40. She said she forgot store keys but did not leave a note on door to notify me. Left a voicemail with store manager at 9:15a and did not receive return call. Poor customer service.

Hank Lee 
Rating:
4.0

Customer did not leave a comment.

James Giacchino 
Rating:
5.0

Very impressed by the whole experience. Very efficient and simple.

Emily Olszewski 
Rating:
5.0

Customer did not leave a comment.

Timothy Nottke 
Rating:
1.0

The engine sound like it was about to explode

Cody Brakeall 
Rating:
2.0

There was no where to park the truck when dropping it off.

Brianna Starck 
Rating:
4.0

Customer did not leave a comment.

CARMEN EDWARDS 
Rating:
5.0

Customer did not leave a comment.

Salvatore Di Russo 
Rating:
4.0

Customer did not leave a comment.

JEAN KINKADE 
Rating:
5.0

The staff here, along with the regionl person, Josh, were outstanding to work with

DENNIS BUNCK 
Rating:
4.0

Customer did not leave a comment.

Catherine Wolfe 
Rating:
5.0

Customer did not leave a comment.

DIANE GILBERT 
Rating:
4.0

Customer did not leave a comment.

Bradley Bonga 
Rating:
5.0

Customer did not leave a comment.

Ajee Bryant 
Rating:
3.0

Customer did not leave a comment.

JANOS UZONYI 
Rating:
3.0

Customer did not leave a comment.

Jerome Jacobucci 
Rating:
5.0

Customer did not leave a comment.

JOSHUA TURRO 
Rating:
5.0

Customer did not leave a comment.

Christopher Peterlin 
Rating:
1.0

We had to wait 30 min. during pickup because the person helping us was new and had to call two different managers to get help during the process. Then when we went to drive the truck, it didn't start initially and had a maintenance light come on. Finally, when I received my contract receipt after dropoff, they charged me $50 for 11 gallons of gas and $30 for being under 1/4 of a tank, but our total mileage was 5 miles. We did one trip to our house a few miles away and then back to Storage Sense. Tell me how that adds up to 11 gallons of gas. This place was a ripoff and a waste of time.

MARANDA HECK 
Rating:
5.0

Took 40 mins for photos to upload to mobile device so I could drop off before 230 without a person being there. Still haven't got a confirmation that it went through either so I hope I am not charged extra for it.

BRANDON ROBERTS 
Rating:
1.0

This was completely out of the way for my pickup location. Quite disappointed in the fact that I made my reservation 1 month prior to the move date and still was required to travel an hour and a half away from my home to pick up the truck. No reimbursement or accommodations were made for this rental. If you cannot promise a rental in town, the option for this truck should never have been offered to me.

BRADLEY KOLAR 
Rating:
2.0

It took over an hour to get all the paperwork done. Said they were hanging computer issues. Then went outside to get the truck and the front tire was low. They wanted me to drive across town to get the tire aired up.

DAWN GARNER 
Rating:
5.0

Customer did not leave a comment.

RONALD MCCOLLUM 
Rating:
5.0

Could not have been nicer and more helpful, made return of trailer a breeze and very pleasant young lady. Did a lot to restore my future consideration of U-Haul rental.

Timothy Ehlers 
Rating:
5.0

Customer did not leave a comment.

Raul Ortiz 
No reviews have been submitted for this location.

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