The location was closed on the day my rental was due. The after hours return process is worse than ridiculous! I would have had to have sat at this location for over half a day to accomplish the type of return they wanted me to do.Jan K.
Customer Reviews for Storage Ranch LLC
(Distribuidor de U-Haul del vecindario)
Duncan, OK 73533
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
9 a. m. - 11:30 a. m. / 12:30 p. m. - 6 p. m.
9 a. m. - 11:30 a. m. / 12:30 p. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothingâ€¦all is well! 😊adam K.
The lady is very nice ladyChrissy B.
El cliente no dejó un comentario.Sue D.
El cliente no dejó un comentario.Thy B.
El cliente no dejó un comentario.Gerald C.
El cliente no dejó un comentario.Frank G.
No problems. I just no longer needed to store the furniture.STEVEN B. | Overall Experience
El cliente no dejó un comentario.BRANDY H.
El cliente no dejó un comentario.RANDY C.
El cliente no dejó un comentario.Jayla H. | Overall Experience
Everything and everyone was polite and helpfulMICHAELJ M.
My rental time with Storage Ranch was handled in a very efficient manner. Friendly staff that was always helpful in resolving any problem I had. Would recommend this Storage Ranch.VOIGHT V. | Overall Experience
El cliente no dejó un comentario.STEVEN S.
El cliente no dejó un comentario.THOMAS B.
El cliente no dejó un comentario.JESUS D. | Overall Experience
El cliente no dejó un comentario.Rebecca L.
The young lady working in the office was great! Truck had not been swept (grass and leaves) in truck. Cab was dusty, energy drink bottle in console. Previous rental was just the opposite, but at another location in Duncan, OK.Mark R.
the truck had trash in it. windshield was dirty. ive used uhaul a lot and the trucks were smoother riding. this one felt like it is on its last leg.Elaine M.
I got charged for a dolly that they didn't even have at the location. So we never got one from uhaul and still got charged $7.00Allison O.
They need some help out there because of the disability people cannot pick up traders I am disabled and I had trouble picking up the dolly and putting it on the hitch so they need somebody to help disabled people thank youROBERT N.
The lady who worked the desk was rude. After I moved in many of my friends warned me they have been stolen from at this location.Marissa M. | Overall Experience
El cliente no dejó un comentario.ALEXIA J.
El cliente no dejó un comentario.JAMIE G.
Mainly a storage place, as the name of the business implies. The young woman was very friendly and helpful; I can't fault her. On the other hand, an upgrade for the business computer would be helpful. The system they use is PAINFULLY SLOW., and the inkjet printouts of contracts won't survive the first rain drop, spilled drink, etc..James B.
El cliente no dejó un comentario.Joseph M.
Please stop hiding all these extra charges. Be forefront about everything and don't say 19.99 and then it be over 100 in extra charges. If your prices beat the competitors and you lead the industry in a niche market you don't have to nickle and dime folks. Also the lady i dealt with said she was unable to answer any of my questions because she doesn't know.Barry H.
Service was excellent, I was in the truck and on my way very quickly. Returning the truck after hours was also very easy, especially for someone who isn't tech savvy.Raymond B.
Over charged , staff where rude and lied, and i would not recommend anyone to spend a dime with them.Todd W. | Overall Experience
El cliente no dejó un comentario.Cheyenne C. | Overall Experience
None of the places had my truck I needed I ended up having to go to a total different town if they r gonna rent uhauls make sure u send us to the right place n they have the truck ur gonna pick up this is ridiculousJacob S.
I was unable to complete return on phone app. We tried from multiple phones. It froze multiple times and would not accept any photo we submitted even though all of the parameters were met. So the personnel and locations were great, but the app is horrible.BRADLEY C.
Information was not fully explained. I ended up paying well over what I should have. Flyers all over the building stated the rental should have only been $39.95 +mileage and taxes. Was informed I was paying $190 for the truck because it was a larger size. I returned to the same place I rented from and I will not use or recommend this location to anyone in the future. I am beyond dissatisfied and disappointed in the lack of information given when renting this truck and I spoke with someone from customer service and was then transferred to someone else who could help with the price I was paying. I was informed I should only be paying the $39.95 the mileage and the taxes since returning to the same location due to it being considered a local move.Dharma H.
El cliente no dejó un comentario.Charles L.
Shannon was very friendly and helpful! We will use equipment from this location again in the future!Evelyn W.
El cliente no dejó un comentario.Mikel D.
El cliente no dejó un comentario.Darryl G.
El cliente no dejó un comentario.ENRIQUE M.
Great job Storage Ranch! This storage co. is very inexpensive, nice and employees are great. I had a storage unit for 2 years after I moved from Duncan I kept it with some items in it after I moved to Shawnee just because it was nice and so inexpensive. Sherrie HartzellSHERRIE H. | Overall Experience
El cliente no dejó un comentario.Larry J. | Overall Experience
El cliente no dejó un comentario.Neil P.
El cliente no dejó un comentario.DAWNITA LYNNE S.
El cliente no dejó un comentario.Amanda L.
El cliente no dejó un comentario.Michael B.
Over charged by approximately 80 dollars not happy at all n they got more gas then when I received it never again uhaulRegina B.
I paid for a dozen moving blankets didn't get any. Just got bill still charged for them. There was broken glass in back no big deal I swept out but big sign above it saying $25 charge for not cleaningJeremy J.
Very efficient reservation, pickup and return. Equipment was clean and in good shape. Whole process went very well. Gracias.Elva C.
Better parking for return equipmentLARRY W.
Nobody was there so It was not indicated that I brought the truck back early, charging me all the amount when I didn't have it the 6 days. It was reported in when they came back into work, pushing my time to 1/1/2021. Dirty trick there buddy. I won't be dealing with U-Haul anymore, even if they are cheaper or have something better, doesn't matter, you do me wrong, I won't do business with you again.Tomas A.
El cliente no dejó un comentario.Courtney H.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.Glenn D.
El cliente no dejó un comentario.Tena C.
El cliente no dejó un comentario.Jennifer W.
El cliente no dejó un comentario.Robert M.
Is an well used older building, but functional with equment problems in the office.PATRICK S.
Make sure the equipment is better maintained. AC on the truck did NOT work while driving down the road. Not a good thing when it was over 108 degrees when we rented the truck. Also the truck was pretty badly "banged" up from previous rentals and didn't seem like anything was being done to correct this. Employee even said most damage on the truck was well over a year old. They had run out of the "damage" stickers because there were so many on this truck.Barry S.
El cliente no dejó un comentario.LaDonna J.
I've turned three trucks in at this location and have been very satisfied. Agent was very friendly and helpful.WAYNE V.
This location was excellent. The woman who completed my transaction was incredibly friendly and helpful. My previous pickup location on Main on Duncan managed to â€œloseâ€ my reservation that I made 12 days prior. Even after receiving confirmation the day prior to pickup. A couple of Halliburton employees were able to arrive prior to the locations opening at 8:00 and get the truck I reserved. Weird, right? Anyway, after the man running the Main location proved himself completely useless in helping me find a new truck, I found this location online. My truck and all of my supplies were ready in minutes. Will definitely recommend this location over the Main Street one.Sierra P.
The interior of the truck was dirty- had not been cleaned from previous renters- the console had dried drink spills on it and down the front of it onto the floor area. When we done the online pickup @ 7am, we go through the entire process and we get our code and the key was NOT in the box- we called the U-haul # provided and had to wait on the manager to get there to go inside and get the key for us (was not her fault and she was there within 20 minutes). The location was extremely convenient, the online pickup was easy and the U-haul rep I called was amazing.Lynda P.
Agent was very courteous and helpful. I would recommend this location to family and friends.Cole V.
El cliente no dejó un comentario.Susan S.
Servicio al cliente de excelencia. Would highly recommend!Erika R.
I was totally satisfied at this location.Wayne V.
El cliente no dejó un comentario.Bruce D.
They charged me $51.00 for gas I didnt need to pay for and still havent received it back yet.william S.
I was charged $234 and a guy rented same size truck and drove more miles returning to same place payed $129. Unless uhaul does something for me I'll never use uhaul again and I will tell everyoneJason B.
The agent was friendly and willing to help correct the screw up the agent in Seymour,Tx.Rita W.
All good. Open on December 31st.David E.
Have the equipment T the correct pickup location.Theresa B.
Cherokee at Storage Ranch was excellent. Great customer service. Highly recommend renting from her at this facility.Adele G.
El cliente no dejó un comentario.Susan E.
El cliente no dejó un comentario.Sarah T.
They were awesomeSHARON W. | Overall Experience
I moved out my storage on July 3 2019 not Oct 14NANCY C. | Overall Experience
Everytime I went in to make a payment, the lady working was always friendly and enjoyable to visit with. If ever in the future I need to rent storage, Ill definitely come back to storage ranch.DUSTIN H. | Overall Experience
the rental agents did not verify fuel level or current mileage before renting the truck to me. as a result, I am being charged for 44 additional miles that were on the vehicle, instead of the actual 25 miles I drove the truck. I am currently disputing the payment u-haul is trying to collect from my bank account!!! the beginning mileage was 24024.1 miles on the odometer, but the rental contract says it was 23980.7 miles. i will NEVER rent from u-haul OR Penske again!!!!!!!!!!!!!!Shirley H.
Trying to schedule over the phone with customer service was such a hassle. The lady was so rude and I was so frustrated. We â€œreservedâ€ a truck and trailer 9 days before we needed it. 2 days before, the called and said the closest truck was FOUR HOURS AWAY. Ridiculous!! The pickup location we used was Easy to find. But I would suggest Keeping the truck and trailer easily assessable. The trailers bumper was stuck under a fence and we had a hard time getting it unstuck.Korey M.
When we have to put a hundred dollars deposit down right away why don't we get our deposit back right away because that unexpected extra deposit is grocery money for my family.Rosemary E.
El cliente no dejó un comentario.Shane M.
U-HAUL made it easy. Thank you!!Rebecca S.
I don't understand why it's dang near $100 just to borrow for a couple hours.Abbi A.
El cliente no dejó un comentario.Zachary B.
I believe that this location and the customer service representative i encountered had no room for improvement. i can honestly in regards to the representative that she went above and beyond anything i could have expected. She made me feel cared about, displayed interest in my needs, and even offered advice for additional uhaul products that could make things easier for me. She also went out into the rain with me to ensure my load was safe, secure, and ready to transport. I wish I could express the utmost gratitude to this location and representative with something more but good job. i will return.rOBERT B.
Very friendly & helpful employees. Transaction went very smoothly. GraciasLinda V.
El cliente no dejó un comentario.LARRY T.
Great people like them a lotDennis M.
El cliente no dejó un comentario.Christopher G.
Servicio al cliente de excelencia. In future, please tell your customer to get the odometer reading BEFORE placing the keys in the return box. This information should be on the "to do" list of returning rented trucks.DANIEL K.
El cliente no dejó un comentario.Arlan S.
El cliente no dejó un comentario.Guy M.
El cliente no dejó un comentario.Timothy R.
I had no problems dropping off and everything was taken care of by the time I arrivedjamette M.
El cliente no dejó un comentario.charles W.
Need more info on drop off place where to drop truck off and keys when I got there no instructions for thatDanette D.
El cliente no dejó un comentario.Ryan P.
El cliente no dejó un comentario.Marilyn T.
El cliente no dejó un comentario.Charles R.
El cliente no dejó un comentario.Evan B.
The truck was very dirty when I picked it up.Diane R.
El cliente no dejó un comentario.brent L.
El cliente no dejó un comentario.Shari J.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Marian H.
Friendly, professional service and the trailer was clean with good tires.James B.
the girl that we returned the truck to tried to charge me more than double what we should have paid when in fact it should have been less. Someone fixed the mistake but I really had to argue to get my point acrossBrenda B.
El cliente no dejó un comentario.Tammy I.
El cliente no dejó un comentario.Stephen C.
Tori was very friendly and quite professional. The van was ready as scheduled and she was very helpful when we determined we would need the van an additional day.Grover H.
I needed a 10-foot truck. I was just sure that if they didn't have a 10-foot truck they would give me a 15 foot truck for the same price. on Saturday morning I went to pick up the truck. The girl that waited on me had no idea. She called the manager after I asked her about the rate for a 10-foot truck. the manager just began to be hateful over the phone. Bottom line, I wound up paying for a 15-foot truck when I was assured it would be for a 10-foot truck rate. I was also told they would have straps for me. They didn't have anything. I don't knowGregory H.