Customer Reviews for Storage Plus
(Distribuidor de U-Haul del vecindario)

409 comentarios

2925 Cincinnati Dayton Rd   Middletown, OH 45044

(513) 424-4470

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: 9 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(513) 424-4470

2925 Cincinnati Dayton Rd
Middletown, OH 45044

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: 9 a. m. - 1 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Elisa H. 
Clasificación:
4.0

I had a problem with my uhual. Something was not working in the truck and when I went to ask the employee at this site he/she responded very rudely.

Pedro F. 
Clasificación:
3.0

Best part is I didn't have to talk to customer service.

Kyle D. 
Clasificación:
3.0

The online check was lengthen.

McKenzie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

TOBY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

tom M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan A. 
Clasificación:
5.0

The lady that took care of us at this location ( sorry I don't remember her name() was wonderful!! Very helpful, and courteous,Next time we need a Uhaul we'll go to this particular branch. 10/10 points for her!

Gerandine T. 
Clasificación:
5.0

Nothing to do with location, but customer service out of Sharonville was unacceptable. I was supposed to pick up 2 trucks from the mt healthy location and there was only 1 truck. When the guy called the office in Sharonville the lady told him to tell me that if I wanted the 2nd truck I would have to drive to where one was available that it wasn't her problem. The trucks were reserved in advance. I should not have had to pay movers $200 to sit around and do nothing while I had to drive over an hour out of my way to get a truck that was at the wrong location.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noble D. 
Clasificación:
5.0

Unless I missed it, I don't see where I received a final receipt via email. No big deal, but that's my only negative feedback. The people at this u-haul location were super friendly and got me going pretty quickly. I would definitely recommend them to others!

Brian T. 
Clasificación:
5.0

Your app sucks!

Douglas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRYN C. 
Clasificación:
4.0

The staff were really friendly and helpful both at drop off and pickup. I opted to do the pickup process on my phone and staff still helped me through it since it was a bit of a convoluted process. They made drop off super easy and with which was great because I was running late!

Faith M. 
Clasificación:
5.0

The gentleman behind the desk was very friendly and helpful. He was wonderful.

Erin M. 
Clasificación:
1.0

The door wouldn't latch the ramp kept getting stuck and I put gas in it before I returned it and they charged me for it this was the worst experience I have ever had

Jason M. 
Clasificación:
5.0

Great customer service and fair prices.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison B. 
Clasificación:
5.0

Very efficient, professional and well mannered! Love middletown Uhaul!!!

Ammisty T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON G.  |  Overall Experience 
Clasificación:
5.0

Nothing it was great!

Gregory R. 
Clasificación:
4.0

Seats appeared to be clean, but the rest was somewhat dirty, especial the dash and windshield. The wiper blades need to be replaced. Also, the engine ran rough - possibly transmission needs to be serviced; the tow featured continued to automatically engage as well. Over all a decent, comfortable ride. Would recommend.

dana L. 
Clasificación:
5.0

Awesome experience, In-N-Out, wonderful service!

Doug C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin C. 
Clasificación:
5.0

It would be helpful to know about seating in the truck.. ie bench seat vs bucket seats.(Only 2 can sit comfortably in the 10' truck). We didn't know this until we arrived.

Michele H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob D. 
Clasificación:
5.0

Great folks to work with.

thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ann w.  |  Overall Experience 
Clasificación:
5.0

Previous person smoked so it was difficult in the beginning. Other than that everything was great. The lady who checked us in was very pleasant and nice. Thank you!!

VIJAYKUMAR P. 
Clasificación:
5.0

UHAUL software is terrible. It took the attendant 30 min to be able to get me a truck as the system kept logging her out and causing other issues. Not at all a reflection on her or the location as she was doing all she could - this was 100% UHAUL's system being terrible.

James H. 
Clasificación:
5.0

Nothing to add here. Everything went well.

Kevin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cathy P. 
Clasificación:
5.0

Very friendly.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

cheryl J. 
Clasificación:
5.0

Very helpful & friendly management to work with that made the experience very pleasant

julia L. 
Clasificación:
5.0

Uhaul as a whole severely disappointed me in this whole experience. The man at the middle town location saved my whole move. After you moved my pick up location 2 times. When I got there you didn't have a truck available for me. So I had to drive 30 minutes up to the middle town location to finally get a truck.

Mitch S. 
Clasificación:
5.0

Nothing really. With the opportunity to do all the paperwork on line, we where in and out in about 10 minutes. Service was great and we are completely satisfied.

David S. 
Clasificación:
5.0

Impossible to get in contact with never could get ahold of anyone to pay and then tried to get in contact several times before the auction and yet still lost all of my things. F this place

Erika H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mckenzy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry C. 
Clasificación:
5.0

Very nice customer service guy. Fast and accurate

Nathaniel C. 
Clasificación:
4.0

It was all good

Robert R. 
Clasificación:
3.0

The only rough part of the experience was the check-in hurdles to clear before I was able to use the truck, which took almost an hour to do which mostly involved sitting and waiting, meaning I had to rush back to return it in time because I planned to use that time for moving. It would have been nice to have been told how long the check-in process usually takes.

Timothy Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee L.  |  Overall Experience 
Clasificación:
5.0

I tried to call per instruction to say that everything was brought back but the telephone number did not work

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zainab O. 
Clasificación:
5.0

I had my stuff there for almost two years and I had no problems. They were very helpful during the Pandemic. Even with my move they was helpful.

Mary L.  |  Overall Experience 
Clasificación:
5.0

Clean the inside of the vehicle s little better.

MARK G. 
Clasificación:
5.0

Excellent customer service

Martin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

Tony and crew are always great providing excellent service.

JOSEPH P. 
Clasificación:
5.0

This storage unit was the easiest to check-in and to check out. Everyone was always friendly when I needed a question answered. The area around the units was always maintained and clean. They are awesome.

CARLA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN M.  |  Overall Experience 
Clasificación:
5.0

Guys are pros doing what they are doing. Keep it up!

MIGUEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Calvin C. 
Clasificación:
5.0

Everyone was very professional. The truck was exceptionally clean not only in the cab, but in the back too.

tom M. 
Clasificación:
5.0

I found excellent service here so from my site awesome!

mani A. 
Clasificación:
5.0

Great service! Highly recommend.

john W. 
Clasificación:
4.0

Nothing needs to improve. The gentleman at the desk was very helpful and efficient and the location was very convenient.

Arlie C. 
Clasificación:
5.0

very secure and well maintained storage facility with great staff and easy access to your storage locker , would highly recomend .

travis r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bhuvan M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jackie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jarrod M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bhuvan M. 
Clasificación:
5.0

They have mice! A lot of my things got destroyed despite the “mice traps” they have set up

Emily N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT N. 
Clasificación:
5.0

Great place for the price. Units are well maintained. Clean and dry..

Doug H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBBIE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
3.0

Returned after hours

Carla P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kade R. 
Clasificación:
5.0

Friendly staff, quick pick up and drop off

Linda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG C. 
Clasificación:
4.0

The riide was a bit bumpy but it was overall good.

carmela D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony K. 
Clasificación:
4.0

I was charged a random $17.00+some odd cents charge today. When I called to ask why, I was sent to voicemail and left a message. Still waiting for a response. I returned it way before the 24 hour deadline and replaced all fuel I'd used. The cab and trailer were both cleaned before I returned it so I'm really unsure of why I had a random charge to my account.

Sarah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C. 
Clasificación:
5.0

The company needs to help the employee with better systems

Joshua N. 
Clasificación:
4.0

The time from arrival to when I leave with the trailer needs to be shorter. Part of it was an issue with the trailer hook up to my truck. But the paperwork and getting everything in order shouldn't take that long.

Robert C. 
Clasificación:
1.0

Had a truck but no keys. My 9:30 move was delayed until 11:30. Had to drive 30 additional miles to pick up another truck

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory C. 
Clasificación:
5.0

Something needs to be corrected with the U-Haul Help program. Superior Movers never showed up for the Move which left the Homeowner panic, because the buyer was moving into the home by 6 PM. If it wasn't for the neighbors, this wouldn't have happened. I've tried repeatedly to use your system and it seems to force to re-Hire another mover. It's impossible to do that with a few hours left to be moved. I called your numbered and reached a person who directed me to another phone number that ended up being another recorded message. It isn't customer-friendly and I should not be charged including any service fee. I'm a Realtor and I will never recommend U-Haul Helps to any of my clients in the future. Superior Movers never returned or answered any of my repeated calls. Voice Mail was full, so I couldn't leave a message. I also made several Text messages that weren't answered. They should be removed from your service. Order # B4B495C8 Job # JB-B8D73C65 Payment Code 493326 Bruce Koehler

Justin U. 
Clasificación:
1.0

It took an hour for us to get our rental. We rented the uhaul for 4 hours and arrived at 9am for pick up and didn't get it in our possession for 1 hour then were told we had 3 hours to return it. There were 2 people in front of us in line and honestly there's no reason it should take 1 hour to get your pick up.

Micheal W. 
Clasificación:
5.0

Very good customer service. Nice facility great interaction with a gentleman provided our truck. Overall great experience I would use them again.

Janet W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger B. 
Clasificación:
4.0

The vehicle was not the cleanest. Spilled beverage remnants and some debris in the cab.

GREG C. 
Clasificación:
4.0

Dropped vehicle off after hours. Instructions were clear and easy to follow for leaving the vehicle.

Leslie C. 
Clasificación:
5.0

I think the staff always goes above and beyond to help the customer. This is about the fifth or sixth time I have rented from this location and I will continue to go back to them. They are professional, helpful, and very courteous. I would highly recommend this location.

Jay B. 
Clasificación:
5.0

Very polite & friendly. Check in & out was fast & easy.

Lisa G. 
Clasificación:
3.0

Open hours are limited. I would prefer to have someone check the truck when I returned it at 2:45 pm

Daniel K. 
Clasificación:
3.0

The lady we met with, I forget her name, was so friendly & sweet!! The storage unit we rent was perfect for us. No complaints. The ONLY issue we had was putting our code in to get in & then out.

Justin O. | Reservación
Clasificación:
1.0

I reserved the storage unit online move in date 10/28/2019. Can't get the code & unit # cz to my surprise when I went to get it at 4pm the office was closed.

MYRNAELIZ B. | Reservación
Clasificación:
4.0

.

Michael M. | Reservación
Clasificación:
4.0

.

Michael M. | Reservación
Clasificación:
4.0

Storage facility is fine. Was not warned that the unit has two doors instead of one.

Laura M. | Reservación
Clasificación:
3.0

good

Yumeng S. | Reservación
Clasificación:
4.0

Very friendly and helpful. Reasonable rates. Very quick response to the minor issue I found. There was a lock left on the door to my new unit and he was there quickly to remove it for me.

Susan S. | Reservación
Clasificación:
3.0

Clean storage area exactly what was in description key pad entry to lot and your own lock on your space.!

Michelle G. | Reservación
Clasificación:
4.0

Awesome!

Hailey H. | Reservación
Clasificación:
3.0

easy in and out to the facility

Shellie B. | Reservación
Clasificación:
1.0

Awful. Went to another storage unit because I tried contacting this one for two days straight and absolutely nobody answered me or returned my voicemails.

Ciara P. | Reservación
Clasificación:
5.0

Unfortunately, I could not move into the storage unit because the door was not 8 ft high so my tractor would not fit. The facility was clean and the employee was very professional and helpful.

Gary H. | Reservación
Clasificación:
3.0

Stop was Pleasant and helpful. The lot does hold water in the alleyways though

KAITLIN H.  |  First Impressions 
Clasificación:
3.0

This is an older facility but the storage unit we rented is clean and the facility seems to be safe. They have security cameras covering the place. And it was the cheapest in town.

MATT JESSICA S.  |  First Impressions 
Clasificación:
5.0

Actual facility and workers were great but they knew nothing about your booking site.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Staff was very friendly!

Privacy R.  |  First Impressions 
Clasificación:
5.0

Great service! Very friendly and helpful.

Privacy R.  |  First Impressions 
Clasificación:
2.0

Walls are rusty and there`s a small ripped section on the lower right hand side with sharp edges. Clean otherwise.

DONNIE S.  |  First Impressions 
Clasificación:
1.0

Took over an hour to get our reservation completed and the guy had no idea of our price or what we were to pay, nor where our storage unit was or how to use the keypad.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Reserved the unit online to sign for it the next day. An employee called to verify the reservation and informed me of the hours which was nice. Facility is decent, keyed entry, easy access.

Privacy R.  |  First Impressions 
Clasificación:
5.0

I got the wrong sized storage unit. The Facility Manager upgraded us to a larger unit with no problems and gave us a few days to vacate the smaller unit. Great establishment and service!

Privacy R.  |  First Impressions 
Clasificación:
4.0

The unit is clean-pest free. The doors are easy to use though paint flakes fall. Access is easy, but secure. Complaint: w/rain a puddle of water formed outside our unit, which froze-created a hazard.

Privacy R.  |  First Impressions 
Clasificación:
2.0

The spaces are not clearly marked so we where not sure were to park. There was also a $20 administrative fee that was not mentioned when you made reservations.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The online process was quick and easy

Privacy R.  |  First Impressions 
Clasificación:
5.0

Nice, clean, accessible units. Plus a military discount.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Good value

Privacy R.  |  First Impressions 
Clasificación:
4.0

I`m very happy with this facility. Wish there were lights. We arrived really late from another state, lights would have helped immensely. Maybe lights are not a normal amenity but they would be nice.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Very nice people.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Everything was ready and unit is clean and taken care of.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The service was quick and courteous! My outdoor lot was ready and the application process was smooth. The rates are very reasonable. I can easily recommend this storage facility.

Privacy R.  |  First Impressions 
Clasificación:
1.0

Guy that did contract was very slow and didn`t know how to use computers.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Tony was great

Privacy R.  |  First Impressions 
Clasificación:
3.0

Tony was great

Privacy R.  |  First Impressions 
Clasificación:
5.0

These guys are great. Quickly helped me get my spot reserved and moved in. Available even after hours when I had a question. The facilities are clean and solid. EXCELLENT!

Privacy R.  |  First Impressions 
Clasificación:
1.0

Climate controlled directly next to the door that is open to the outside. Unit with a ventilation ducting blocking 10% of the storage needed. Being charged the same amount as units with no blockage.

Privacy R.  |  First Impressions 
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