Customer Reviews for Storage Plus West
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent and the nice woman at the front desk who helped me was very professional and courteous. Thank you!!!

Rating:

4.0

Thank you!

Rating:

5.0

The people was the best. Thanks

Rating:

4.0

Need to do a better job with pest control. Lots of mice droppings visible in the unit once cleaned out.

Rating:

5.0

Easy and nice

Rating:

5.0

A well secured and attractive facility. Staff was very friendly and accomodating. My experience was very good.

Rating:

5.0

Great place!

Rating:

5.0

The wife and I moved from Indiana to Decatur Al. So, my rentals were all done over the phone. the office staff was a tremendous help in making this move very smoothly.

Rating:

5.0

I would highly recommend the storage facility. I think it's the best one in Decatur. I felt my belongings were always safe and secure there.

Rating:

5.0

Great....Super...Love it and the person who received me

Rating:

5.0

Everything was perfect!!

Rating:

5.0

Facility is a little more expensive than others in the area but it is a top notch facility. 24 hour gated access, very well lit and security cameras everywhere. I would not hesitate to use them again.

Rating:

5.0

I never had any problems. I never had anything, moved, stolen, or missing in the eight years I had my trailer there. I have been well pleased.

Rating:

5.0

Great customer service. Very friendly and very helpful.

Rating:

5.0

Best customer service around Thank you

Rating:

5.0

Everything was always perfect. The staff were always very friendly and understanding of any questions I might have had and were great about contacting me with any issues with the unit or lock in a timely and friendly/professional manner. Cannot say enough good things about this place. 100% recommend them over any other storage company.

Rating:

5.0

I was told for 4 day buy over 7 different people that I could NOT let me drop off at that location and was first expected to drop off over 10 miles away in a town over, when this place is located less than 1/4 mile from where I moved. I tried for four days to get this drop off location. None of the first 6 people offered to help and they even changed the drop off to a store 2 towns over. I will never use uhaul again for anything!

Rating:

5.0

Very helpful and friendly. Highly recommend ❤️

Rating:

5.0

Easy as can be, everything you would expect from a storage facility. Nice clean units

Rating:

5.0

Rented 2 covered spaces to store a 5th wheel RV. Turned out we didn't have to move our RV from campsite. Notified staff 3 days after signing rental agreement but still had to pay for full month.....only complaint i have

Rating:

5.0

I think what you have done and is doing is superb!

Rating:

5.0

Very nice and helpful staff. I was pleased with everything.

Rating:

5.0

Great place, ran by good people. Would loved to have stayed at this facility but became to expensive compared to other locations in the area. Could no justify the price difference.

Rating:

5.0

Great experience

Rating:

5.0

Very nice facility. Easily accessible and staff was very helpful. I would certainly recommend it to anyone needing space.

Rating:

5.0

Felt secure and office staff was always so helpful.

Rating:

5.0

The staff was very helpful and gave good information. I was very pleased with this facility

Rating:

5.0

You can improve on your locations and your call center. I was suppose to have a truck at showtime car wash in priceville. When i get there I can't get in the truck, they had half the blankets in the truck and a regular hand truck instead of the appliance hand truck i had ordered. I tried calling them and texted them and got no response, then I called your 1800 number and was on hold for 1 hour and 45 minutes. I sat there for 2 hours trying to get the truck, while I was on hold we finally left and drove to the location on Modaus rd and she had me in a truck by the time your call center even answered the phone. If it wasn't for her I would NEVER use your company again Laur saved you a customer.

Rating:

5.0

Great experience!

Rating:

5.0

Great and safe place to keep all your things!

Rating:

5.0

I really liked the convince, kindness of staff and knowing the storage was secure. Thank you all for the good experience with the facility. In the event we need storage space again we will use this facility.

Rating:

5.0

Lara is the best! Thank you!

Rating:

5.0

I’m very pleased with my experience.

Rating:

5.0

The staff was excellent.

Rating:

5.0

Laura is amazing I have ised storage plus for about 17 years total at different facilities and still have 2 units with them now. The staff at each place they have are great and I have gotten to know them and consider them my go to for all my storage needs

Rating:

5.0

We used Storage Plus West twice to store furniture between moves for our mother. It was a life saver for us. The facility was clean and convenient, The staff was very helpful and friendly. They made a difficult time less so, and I would highly recommend them.

Rating:

5.0

Great facility. Very friendly and professional staff. I recommend this facility.

Rating:

5.0

Great people to do business with

Rating:

3.0

they could have called me first to let me know the drop off location moved so I did not have to go out of my way to the changed address

Rating:

5.0

Laura was really nice and helped us a lot of times. Excellent service.

Rating:

5.0

The lady there was very helpful.

Rating:

5.0

We have used this storage unit many times and the staff was always helpful and friendly and easy to work with.

Rating:

5.0

24/7 being open for business

Rating:

5.0

Excellent staff and facility! Would highly recommend!

Rating:

5.0

Only reason I move because to many people rent there space for $30. Yaw are to high especially since your out of town.

Rating:

5.0

I would definitely use storage plus west again and again. My experience with them was top notch. I would definitely recommend them and Lara was super helpful and kind!!!!

Rating:

4.0

While this probably can’t be fixed, cellular data is limited at this location and I struggled to get through the pick-up process (I was booted and had to restart the process 3 times).

Rating:

5.0

very nice and prompt to close order and send receipt via email within 30 min

Rating:

5.0

I would definitely recommend this storage facility to others. It is clean, secure, well monitored and Lara was very friendly and helpful.

Rating:

5.0

Not a thing could be better. The ladies were very helpful and nice as could be. If I ever need another trailer or u-haul service I intend to rent there. Thank you ladies!!

Rating:

5.0

RV is out on the road for a bit and getting some much needed care. Will definitely store here again.

Rating:

5.0

The lady was very sweet friendly and helpful

Rating:

5.0

Staff super polite

Rating:

5.0

Storage Plus West has been the best experience I have had with any storage operation I have used in the past . The grounds were kept clean and well secured.

Rating:

5.0

It was simple and fast to rent the truck.

Rating:

5.0

Office manager made the rental of the truck very easy. Will recommend this location to anyone needing a truck rental or storage unit.

Rating:

5.0

Perfect and courteous

Rating:

1.0

Your trucks should be driven before renting to know if there are any issues. We had the worst experience ever with your truck. Have been told you will not cover damages to our property that were caused by the condition of the truck. I will be contacting the better business bureau.

Rating:

5.0

We had scheduled a pickup for a 20 ft.and had to settle with a 26 ft. But everything was ok, the lady's at both locations we're great to deal with, we appreciate it.

Rating:

5.0

Everyone was friendly and awesome service.

Rating:

5.0

Been renting from Storage Plus for years and when I need another unit , I will most definitely use them again!! Thanks for the Awesome Service!

Rating:

5.0

This was a great experience. The staff was extremely helpful and courteous. Would definitely use them again if needed.

Rating:

5.0

Lara did a great job at the office. Fifth time I have used the storage lot for various reasons.

Rating:

5.0

The staff was always super helpful!!!!

Rating:

5.0

Great storage place!

Rating:

4.0

N/A

Rating:

5.0

It was a pleasure renting clerk was very professional and helpful

Rating:

5.0

A little expensive but very good service and a very clean facility.

Rating:

5.0

well lit & secured area ... friendly office staff ... reasonable rates

Rating:

5.0

Thanks to Laura Downs Excellent professional service. God Bless 🇺🇸🇺🇸🇺🇸

Rating:

5.0

Great storage place!

Rating:

5.0

Staff is very professional and friendly. I highly recommend this storage facility and I wouldn’t go any where else in Decatur.

Rating:

5.0

NA

Rating:

5.0

stay the same

Rating:

5.0

Excellent all around!! Highly recommend this location!

Rating:

5.0

Everything went very well

Rating:

3.0

Do your job!!!!!

Rating:

5.0

Excellent service, in and out and on the road! Thanks!

Rating:

5.0

the lady was extremely nice and understanding.. lots of help and i will use again and also refer her to others many thanks for the great service

Rating:

5.0

Very helpful! They make you feel like family! Professional service,with a smile!

Rating:

5.0

The service I received at this Uhaul location was very fast, friendly, and helpful. I would definitely use this location again. Thanks

Rating:

5.0

Only downfall was we were not told that if we returned the equipment to a different location (one closer to my home) that the fee was $12.00 rather than $10.00 as I expected. Not a really big deal but I like to know the fees before I rent. Also, the service was a bit slow (computer errors?), It took nearly 20 minutes for one rental. Other than that, the customer rep was helpful and pleasant.

Rating:

1.0

Staff was poorly trained to handle the rental. The location for pickup was changed from U-Haul Moving and Storage 1802 6th Ave. Decatur AL. My box order was not transfered and Storage Plus West would not honor the order. They wanted me to travel across town and pick up the boxes. We askes for and talked to a "reagonal sales manager" who was not helpful. She could only offer a refund and I would have to purchase boxes at Storage Plus at a much higher price. Eventually, I did need new boxes and traveled U-Haul Moving and found them to be very helpful. Based on my experience, I would never recommend dealing with a location that WAS NOT company owned U-haul store. I was very dissatisfied with the sale person and the reagional manager at Storage Plus.

Rating:

2.0

Did not have the equipment ordered. Could not find the contract Trailer hitch was broken electrical wiring broken Staff very uninterested and not helpful

Rating:

3.0

this was the second location i was sent to after the first location literally could not use his computer. there really needs to be a better screening process for your service providers, I drove an hour to a place then had to stand there for an hour just to be given wrong directions to the place I finally ended up getting the trailer from. and they had the trailer in the parking lot of the first place but said they couldn't do it over the phone, and then at the second place they did the whole thing over the phone! it was a huge waste of my time and ended up putting me on the road 4 HOURS LATER THAN SCHEDULE!

Rating:

5.0

First Class !!

Rating:

3.0

Was very aggravated with the fact that I had to pay for 5 days and didn't have the trailor 24 hrs. Big rip off on Uhauls part