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Sylkia C | Overall Experience
Customer Reviews for Storage Plus West
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent and the nice woman at the front desk who helped me was very professional and courteous. Thank you!!!
JOSEPH WThank you!
Thomas J | Overall ExperienceThe people was the best. Thanks
Melvin H | Overall ExperienceNeed to do a better job with pest control. Lots of mice droppings visible in the unit once cleaned out.
STACY D | Overall ExperienceEasy and nice
DEANDRA FA well secured and attractive facility. Staff was very friendly and accomodating. My experience was very good.
James L | Overall ExperienceGreat place!
DONNA B | Overall ExperienceThe wife and I moved from Indiana to Decatur Al. So, my rentals were all done over the phone. the office staff was a tremendous help in making this move very smoothly.
Brian L | Overall ExperienceI would highly recommend the storage facility. I think it's the best one in Decatur. I felt my belongings were always safe and secure there.
Deborah R | Overall ExperienceGreat....Super...Love it and the person who received me
LARRY FEverything was perfect!!
Richard S | Overall ExperienceFacility is a little more expensive than others in the area but it is a top notch facility. 24 hour gated access, very well lit and security cameras everywhere. I would not hesitate to use them again.
Joseph T | Overall ExperienceI never had any problems. I never had anything, moved, stolen, or missing in the eight years I had my trailer there. I have been well pleased.
James D | Overall ExperienceGreat customer service. Very friendly and very helpful.
Matthew KBest customer service around Thank you
JAN K | Overall ExperienceEverything was always perfect. The staff were always very friendly and understanding of any questions I might have had and were great about contacting me with any issues with the unit or lock in a timely and friendly/professional manner. Cannot say enough good things about this place. 100% recommend them over any other storage company.
Morgan W | Overall ExperienceI was told for 4 day buy over 7 different people that I could NOT let me drop off at that location and was first expected to drop off over 10 miles away in a town over, when this place is located less than 1/4 mile from where I moved. I tried for four days to get this drop off location. None of the first 6 people offered to help and they even changed the drop off to a store 2 towns over. I will never use uhaul again for anything!
Brannon LVery helpful and friendly. Highly recommend ❤️
Tamela E | Overall ExperienceEasy as can be, everything you would expect from a storage facility. Nice clean units
Phillip C | Overall ExperienceRented 2 covered spaces to store a 5th wheel RV. Turned out we didn't have to move our RV from campsite. Notified staff 3 days after signing rental agreement but still had to pay for full month.....only complaint i have
Christopher K | Overall ExperienceI think what you have done and is doing is superb!
Mark BVery nice and helpful staff. I was pleased with everything.
Kathy W | Overall ExperienceGreat place, ran by good people. Would loved to have stayed at this facility but became to expensive compared to other locations in the area. Could no justify the price difference.
Mark S | Overall ExperienceGreat experience
Darren Y | Overall ExperienceVery nice facility. Easily accessible and staff was very helpful. I would certainly recommend it to anyone needing space.
John D | Overall ExperienceFelt secure and office staff was always so helpful.
MARTHA F | Overall ExperienceThe staff was very helpful and gave good information. I was very pleased with this facility
Ronald T | Overall ExperienceYou can improve on your locations and your call center. I was suppose to have a truck at showtime car wash in priceville. When i get there I can't get in the truck, they had half the blankets in the truck and a regular hand truck instead of the appliance hand truck i had ordered. I tried calling them and texted them and got no response, then I called your 1800 number and was on hold for 1 hour and 45 minutes. I sat there for 2 hours trying to get the truck, while I was on hold we finally left and drove to the location on Modaus rd and she had me in a truck by the time your call center even answered the phone. If it wasn't for her I would NEVER use your company again Laur saved you a customer.
Edwina AGreat experience!
Raymond MGreat and safe place to keep all your things!
ALEXANDER L | Overall ExperienceI really liked the convince, kindness of staff and knowing the storage was secure. Thank you all for the good experience with the facility. In the event we need storage space again we will use this facility.
Deborah B | Overall ExperienceLara is the best! Thank you!
HELEN D | Overall ExperienceI’m very pleased with my experience.
DYLAN R | Overall ExperienceThe staff was excellent.
PHYLLIS S | Overall ExperienceLaura is amazing I have ised storage plus for about 17 years total at different facilities and still have 2 units with them now. The staff at each place they have are great and I have gotten to know them and consider them my go to for all my storage needs
SANDRA M | Overall ExperienceWe used Storage Plus West twice to store furniture between moves for our mother. It was a life saver for us. The facility was clean and convenient, The staff was very helpful and friendly. They made a difficult time less so, and I would highly recommend them.
Kathleen T | Overall ExperienceGreat facility. Very friendly and professional staff. I recommend this facility.
DEBORA M | Overall ExperienceGreat people to do business with
JESSE B | Overall Experiencethey could have called me first to let me know the drop off location moved so I did not have to go out of my way to the changed address
DONIELLE SLaura was really nice and helped us a lot of times. Excellent service.
PHILLIP S | Overall ExperienceThe lady there was very helpful.
DANIEL L | Overall ExperienceWe have used this storage unit many times and the staff was always helpful and friendly and easy to work with.
LISA C | Overall Experience24/7 being open for business
DAVID AExcellent staff and facility! Would highly recommend!
Deanna K | Overall ExperienceOnly reason I move because to many people rent there space for $30. Yaw are to high especially since your out of town.
RANDY C | Overall ExperienceI would definitely use storage plus west again and again. My experience with them was top notch. I would definitely recommend them and Lara was super helpful and kind!!!!
HOLLIE M | Overall ExperienceWhile this probably can’t be fixed, cellular data is limited at this location and I struggled to get through the pick-up process (I was booted and had to restart the process 3 times).
Nathan Cvery nice and prompt to close order and send receipt via email within 30 min
Yolanda SI would definitely recommend this storage facility to others. It is clean, secure, well monitored and Lara was very friendly and helpful.
LEANNE K | Overall ExperienceNot a thing could be better. The ladies were very helpful and nice as could be. If I ever need another trailer or u-haul service I intend to rent there. Thank you ladies!!
RICHARD HRV is out on the road for a bit and getting some much needed care. Will definitely store here again.
KATI C | Overall ExperienceThe lady was very sweet friendly and helpful
KAREN L | Overall ExperienceStaff super polite
Neal B | Overall ExperienceStorage Plus West has been the best experience I have had with any storage operation I have used in the past . The grounds were kept clean and well secured.
LAYTON W | Overall ExperienceIt was simple and fast to rent the truck.
clifford cOffice manager made the rental of the truck very easy. Will recommend this location to anyone needing a truck rental or storage unit.
DON MPerfect and courteous
Brad AYour trucks should be driven before renting to know if there are any issues. We had the worst experience ever with your truck. Have been told you will not cover damages to our property that were caused by the condition of the truck. I will be contacting the better business bureau.
TERRI CWe had scheduled a pickup for a 20 ft.and had to settle with a 26 ft. But everything was ok, the lady's at both locations we're great to deal with, we appreciate it.
LORETTA MEveryone was friendly and awesome service.
Lisa BBeen renting from Storage Plus for years and when I need another unit , I will most definitely use them again!! Thanks for the Awesome Service!
SHEILA G | Overall ExperienceThis was a great experience. The staff was extremely helpful and courteous. Would definitely use them again if needed.
JENNIFER W | Overall ExperienceLara did a great job at the office. Fifth time I have used the storage lot for various reasons.
DON M | Overall ExperienceThe staff was always super helpful!!!!
JASON C | Overall ExperienceGreat storage place!
Mallory C | Overall ExperienceN/A
CHRISTINA S | Overall ExperienceIt was a pleasure renting clerk was very professional and helpful
ZENA A | Overall ExperienceA little expensive but very good service and a very clean facility.
BENJAMIN B | Overall Experiencewell lit & secured area ... friendly office staff ... reasonable rates
CHARLES H | Overall ExperienceThanks to Laura Downs Excellent professional service. God Bless 🇺🇸🇺🇸🇺🇸
GIDEONS I | Overall ExperienceGreat storage place!
SCOTT W | Overall ExperienceStaff is very professional and friendly. I highly recommend this storage facility and I wouldn’t go any where else in Decatur.
BUTCH S | Overall ExperienceNA
Steve Hstay the same
chelsea eExcellent all around!! Highly recommend this location!
paula wEverything went very well
James DDo your job!!!!!
Waymon HExcellent service, in and out and on the road! Thanks!
Jason Wthe lady was extremely nice and understanding.. lots of help and i will use again and also refer her to others many thanks for the great service
JOYCE JVery helpful! They make you feel like family! Professional service,with a smile!
GLENN JThe service I received at this Uhaul location was very fast, friendly, and helpful. I would definitely use this location again. Thanks
dustin cOnly downfall was we were not told that if we returned the equipment to a different location (one closer to my home) that the fee was $12.00 rather than $10.00 as I expected. Not a really big deal but I like to know the fees before I rent. Also, the service was a bit slow (computer errors?), It took nearly 20 minutes for one rental. Other than that, the customer rep was helpful and pleasant.
Debra HStaff was poorly trained to handle the rental. The location for pickup was changed from U-Haul Moving and Storage 1802 6th Ave. Decatur AL. My box order was not transfered and Storage Plus West would not honor the order. They wanted me to travel across town and pick up the boxes. We askes for and talked to a "reagonal sales manager" who was not helpful. She could only offer a refund and I would have to purchase boxes at Storage Plus at a much higher price. Eventually, I did need new boxes and traveled U-Haul Moving and found them to be very helpful. Based on my experience, I would never recommend dealing with a location that WAS NOT company owned U-haul store. I was very dissatisfied with the sale person and the reagional manager at Storage Plus.
DAVID JDid not have the equipment ordered. Could not find the contract Trailer hitch was broken electrical wiring broken Staff very uninterested and not helpful
ENTHOPY Ethis was the second location i was sent to after the first location literally could not use his computer. there really needs to be a better screening process for your service providers, I drove an hour to a place then had to stand there for an hour just to be given wrong directions to the place I finally ended up getting the trailer from. and they had the trailer in the parking lot of the first place but said they couldn't do it over the phone, and then at the second place they did the whole thing over the phone! it was a huge waste of my time and ended up putting me on the road 4 HOURS LATER THAN SCHEDULE!
SEAN SFirst Class !!
STANLEY PWas very aggravated with the fact that I had to pay for 5 days and didn't have the trailor 24 hrs. Big rip off on Uhauls part
BRIAN M