Truck rented ran rough dirty and somehow neglected.Roy R.
Customer Reviews for Storage One on 4th
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
thank you!Tracy N.
El cliente no dejó un comentario.Honwai Y.
The Bellevue Texaco,15220 SE 37th St was very poor. They contacted me the night before my scheduled pick up day that the Rental Truck was not available. I had to scramble to get a truck at Storage One which was 13 mile further away. And I get charged the extra miles. I'll never use Uhaul again.Yukikazu T.
Nothing it was a great experience I will go there againJohn B.
This place was great. It was and extra 50 miles away, but I wasn't tools I was reserved and lied too. Really got screwedMarc L.
noneSALVADOR III R.
Make sure that the vehicle is clean.Adan U.
El cliente no dejó un comentario.lester P.
The Truck needs an alignmentJeremy D.
Easy to get to, but small and difficult parking situation.Mitchell L.
No, staff was very friendly and helpful!Peter B.
El cliente no dejó un comentario.Erika C.
I booked a u-haul at 5:00 pm to pick up. So went on time to pick up but there is a truck available I had waiting there for 1 hour and 30 minutes.:( If there is no truck available should have been notified to me.Nagaraju N.
Brittany was amazing and true gem!KEITH D.
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.DARREN B.
The young man who took care of this piece of the rental process was very pleasant and helpfulRaymond R.
The online submission is faulty. Neither the online reservation nor the pickup and drop-off uploads worked. But the actual people were very helpful!Barbara M.
El cliente no dejó un comentario.WILLIAM L.
They actually had wonderful customer service that was friendly and surprisingly quick.GEORGE A.
El cliente no dejó un comentario.HOI C.
El cliente no dejó un comentario.KIMBERLEY M.
El cliente no dejó un comentario.ARAVIND C.
It was my first u-haul rental and it was a great experience. The representative was extremely helpful. The truck was fine and meet all my needs and expectation.Soumya B.
Better online booking for multiple uses the same day.JASON PAUL H.
Great experience! Well-streamlined and friendly, helpful staffMATTHEW B.
El cliente no dejó un comentario.Brian G.
I thought both the staff and the equipment were excellent and very helpful. Keep up the good work!RANDY L.
I would prefer that the tank start at full. It's difficult filling the tank to anything else when returning. Tried to guess how much gas I used- ended up just filling it up.KATHERINE S.
Brittany was very professional, friendly, and explained everything to make sure my needs were met with the Uhaul rental.BENJAMIN T.
Flat rateBrandon jabari B.
El cliente no dejó un comentario.ALBERT-MARK O.
Staff was very helpful and personableHOWARD S.
I tried using your online pickup option. And completely unexpectedly the process asked for a 2nd person for verification purposes. It was weekend, so my two contacts that I provided did not pick up their phones. I had to drive to them to let them know that U-haul will be calling them. Also, the location where I picked up the truck stated that I have to return the truck by 4 pm, although the contract I got from U-haul stated 6 pm. Very inconvenient.MAKSUD I.
Nothing. New employee who was unfamiliar with rental process but handled it so well with help of the manager. Good help and a kind employee. All well.WILLIAM L.
El cliente no dejó un comentario.RICHARD PAUL M.
The truck was dirty, full of mud.RODOLFO J.
Price was way to highSarde J.
El cliente no dejó un comentario.ERWIN LAGMAY F.
El cliente no dejó un comentario.Billy C.
This was one of the easiest rentals i've had, truck was ready when I got there all paperwork was done and drop of was super easy!RONEIDA G.
El cliente no dejó un comentario.Melissa M.
There was a problem with the first truck I received - it was an older model, but seemed to run well. By the time I had gotten home with it (only 8 miles away), there was a fuel issue that a motorist had followed me to my house and told me that it was leaking fuel big time! I noticed that after I had filled the tank with fuel, that it was already down 1/8 of a tank, and the smell of fuel was strong, along with blotches of fuel up the hill. I called the rental facility, and they were very apologetic (apparently, they have had some issues with cut lines and fuel thefts), and Brittany swapped out my vehicle with another one that was newer and even cleaner than the first one! I do not blame her for the problem, and I commend her for quickly setting up my replacement vehicle!TIMOTHY JOSEPH M.
El cliente no dejó un comentario.Wesley W.
Erikka was incredible and very helpful. She is an excellent staff member!!!Linda W.
Wonderful service. Much better than the location we used to use.William G.
El cliente no dejó un comentario.SANTIAGO G.
El cliente no dejó un comentario.William G.
Friendly helpful associate.Lawrence S.
Include the correct starting odometer reading.Aditya B.
My experience was perfect. The gentleman who assisted me at the time was awesome, super helpful, fantastic.David S.
Jeremiah is the man. This place absolutely rocks because of that. Quick , Professional & courteous.Eduard S.
El cliente no dejó un comentario.Charity H.
El cliente no dejó un comentario.Jordan H.
El cliente no dejó un comentario.Christina W.
No one explained that I needed to refill gas, so good thing I checked. Also, the online checkin process was ridiculously long.Stefan H.
Hard to find the first time there but location was good for me. Disadvantage is that it is a one person joint office so there is not always someone onsite. More than once the door has been locked and you have to call. Good service otherwise.Pam B.
El cliente no dejó un comentario.Brian H.
The truck i got had no shocks the ride was badKevin B.
Vehicle needs washed and interior detailingWesley W.
Thanks, love that it's so close to where I live. 1st time I have ever used one of the pickups. Only hiccup was as I was pulling out and driving to my next destination the low tire pressure light came on. Apparently was something stuck in the tire, so I filled up the tire and it seemed to hold even with item stuck in the tread. So I went ahead and used the truck. Worked very well. I will be using you guys again most likely. Thanks so much. Process was very easy.Brian J.
El cliente no dejó un comentario.Erin M.
El cliente no dejó un comentario.Brian G.
El cliente no dejó un comentario.Rebecca V.
Rent a truck to move a small boat. I specifically told the rep that i do not need insurance on it. when I got my receipt, there was a fee for insurance. I was never asked for it and did not want it. Now to get that fee remove, I have to spend at least an hour to have it remove. Not very professional like other uhaul location.QUANG HUY T.
I was charged for CDW which I didn't want. The app keep closing before I was done. The app said I would pick up the keys in a box. Not. I had to go in the store which I was lucky was open and the office guy had to do everything I did on the app over againPhi R.
El cliente no dejó un comentario.Charlene G.
El cliente no dejó un comentario.GLENN CHRISTOPHE A.
El cliente no dejó un comentario.ANITA MARIE H.
El cliente no dejó un comentario.Sally P.
El cliente no dejó un comentario.Kevin W.
El cliente no dejó un comentario.Joan F.
El cliente no dejó un comentario.Michael H.
We are happy to have you in the neighborhood worked out fine.Bill S.
El cliente no dejó un comentario.Wayne F.
El cliente no dejó un comentario.Kenneth C.
El cliente no dejó un comentario.Nancy B.
El cliente no dejó un comentario.james F.
The truck was very â€œsquirrellyâ€ and didn't drive well. The mirrors didn't stay put. The location changed the originally gas amount; overall the worst U-Haul experience we have ever had.Melissa D.
thank you!Layne S.
El cliente no dejó un comentario.Leslie C.
The staff are not knowledgable enough. It took me nearly a half hour to get my truck because they couldn't get the program to work with my reservation. Really unacceptable experience.Christopher H.
The van I rented was really nice. It fit everything.Tamora S.
El cliente no dejó un comentario.Tina M.
Very friendly and professional staff member. Clean and organized office, and vehicle. I'll rent from this location again. Thanks.Christopher S.
El cliente no dejó un comentario.Sung K.
El cliente no dejó un comentario.Bernard B.
El cliente no dejó un comentario.peter N.
My experience was very good. Carmen was very helpful in getting me going in the unit I rentedJohn M.
El cliente no dejó un comentario.Esteban A.
Excellent customer serviceTracey C.
El cliente no dejó un comentario.Phong D.
The truck was actually very clean, but the front end could use an alignment - the steering needed a lot of correction while driving. Mind you, it did have 98,000 miles on it, and other than the steering issue, the truck was rattle free, and clean, it was just a steering problem. Carmen, who helped us that Storage One, was really nice and courteous in the process, and I couldn't have asked for a better person to handle the details on the rental!Timothy M.
El cliente no dejó un comentario.Adam P.
El cliente no dejó un comentario.James L.
The young man at the counter was fantastic; attentive, personable, friendly, and customer service oriented. 5 stars to him!TRINA B.
El cliente no dejó un comentario.Dean D.
El cliente no dejó un comentario.Yongen G.
El cliente no dejó un comentario.James P.