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Teresa H.
Customer Reviews for Storage King
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Wasn't the truck I really wanted to rent it was to big for the job. And I load and upload the truck in the heat. And the air didn't work at all. I liked to pass at in the truck it was so hot outside. Gracias
Sylvia C.No improvement needed ,my over-all experience was better than expected. So no improvement needed on a A+ score card.
Dennis S.Very friendly personnel, appreciate the helpfulness & overall efficiency of both the staff & website.
Susanne S.Could not pick up on time because keys were not left in lockbox, costing me time with the movers. Truck was rented but contracts showed a different truck. Could not return truck due to error on truck number and mileage. Was charged for excess mileage that was not accurate. Area manager was able to provide discount on rental but after much chaos. Location employees or management were incompetent.
Martin M.No one there to accept the rental return so I had to spend 30+ minutes doing the return myself on a cell phone with little service. Called Uhaul to complain and was hung up on. My complaints are simply due to no personnel during my return as I never got to see the facility inside.
Douglas T.awesome people
DANNYELWOOD B.Keep doing a great job!
BRIAN R.I have no complaints about the drop off location... simple & easy.
MATTHEW W.Fairly input data into system that calculates charges based on true information regarding actual time availability of service and verbal agreements. No random, unexpected changes should ever "surprise" patrons on the emailed receipt. Questionable integrity
PAULA Q.Quick, easy drop off. Good service.
Kenneth H.Make sure truck is checked thoroughly. It had no oil, had to put 2 huge gallons of it. It was leaking as well. Also, would be nice to get a call that I had to pick up by online rental that it wasn't going to be open on New Year's Day. Also, would've been nice if some partial refund was given back for putting in some oil. With that being said, people on 800 number were really nice and helpful.
Raquel S.I rented this vehicle which stated it was full upon rental. drove it for 10 miles, and returned it. I took it to the gas station, to ensure the tank was returned full. 5 gallons of gas and I simply stopped pumping and looked at the needle. Which read past full, this truck either gets less than 2 miles a gallon or I was extremely ripped off to say the tank was full. I know if I ever rent another vehicle (Which I definitely need one for several rentals to move a business) that says it is full, I will probably drive a mile to the nearest gas station and ensure it is full to start with delivering the bill for a full tank to UHAUL as this was a rip-off.
LEROY G.Fix the truck and put the supplies in the truck
James L.The place was very nice and clean and smelled very good. The uhaul agent was very polite and helpful.?
Carl B.I found this location to be very easy to get to. The people who helped me out was very friendly and the whole experience was great. I would recommend this location too all my friends
MELINDA C.Best customer service I have ever dealt with. I'll definitely be sending everyone I know thru them. Furbaby friendly too!
MELISSA B.After the uhaul reservation system failed us miserably the manager of this location totally saved the day for us and went above and beyond to meet our needs in a timely manner….don't know what we would have done with him!
LORI L.Nothing, Nicole at this location was very kind and professional
CHRISTOPHER V.Fast and easy
BRIAN K.On Saturdays have more than person working.
Lakishia M.First the lady only gave me a 4 hour rental when I told her I had 3 cars to tow and one of them was the following day. 2nd I got to my first car and it took me 45 minutes to get the ramp to slide out. Once dropped off I noticed they hit my card for over double the rental fee.
CHRISTINA C.Nichole was great, she is excellent with customer service.
James S.Check in was easy and my agent was friendly.
Adrieanna P.Nothing!
PATRICIA H.Au haul representative called me and told me that I need to drop off my trailer at a specific location even though I paid double for a one way trip and that I was told I can drop the trailer off at my desired location they at location they told me that I needed to call the drop off location of my choice and see if they would accept the trailer and that I needed to bring it over to the location that they wanted me to. I told him that that was not right and that I was going to still drop it off at the location I wanted. I feel that they were trying to Force me into doing something I didn't have to. This was a very disappointing situation that I got put in and I'm leaning towards not renting from you hall again.
BRADLEY Z.Great service!!
SHEILA B.Tammy was excellent and helpful. This is the 2nd time I've rented from this particular U-Haul dealer. I've had exceptional customer service experiences both times and would certainly use it if I needed a 3rd time. You can bet I'd tell folks about my experiences with this company. Again, and Tammy has been wonderful, honest, and caring to my needs. Thanks so much.
DANIELLE A.Paula from this store was very helpful and very kind to understand the customer's requirement and handled the dynamics beautifully. Though the uhaul team made a big mess on my moving, with Paula's thoughtful effort I made my move very smooth .
Girubakaran T.Personnel was great and willing to go out of her way for us
WAYNE B.Customer service at this location was amazing. Friendly, prompt, and a pleasure to deal with. The truck was clean and served it's purpose. Pickup and drop off were both a breeze.
Brittney H.Everything was fine
EDMOND J.Excellent experience
JEROD S.If I need anything from this location I know I'll be going here
LAURENCE W.Quick, easy, and painless, thank you!
MACKENZIELYNNE B.Paula was very helpful when I dropped my Auto Transporter off. She's a hardworking lady. God bless her!
Jon D.Keep up the good work!
GEORGE H.Nicole at Storage King was fantastic. My husband and I showed up to drop our rental truck off, I showed up first since he needed to put gas in the tank before dropping it off. Instead of it being awkward silence in the office, she was very kind and engaging! A couple came in before me to book a reservation, and she was very kind and patient with them as well, even with a language barrier. Thanks Nicole for making our drop off experience wonderful!
Carl B.Nicole has always been helpful and knowledgeable about the equipment that is rented and I sense she loves what she does and it comes out as such , with the care and pride she takes in doing her job and over all its always a pleasure to do business with her. Great person . Thank u Nicole!!!!!!!!!
Joseph S.The representative that I worked with was wonderful, will gladly recommend a raise and will let friends know about her
BRIDGITTE M.very nice
DONALD D.People are great and really knowledgeable.
ARA S.I was very happy with everthing.
Dennis S.Young lady was very helpful and friendly on pickup and drop off.
ROBERT B.The manger and Storage Kings was awesome. She was able to communicate with me efficiently.
Sheldon R.I rented a open trailer and only had it less than 4 hours and I was charged for 2 days. I don't know if someone entered the dates in wrong but I still shouldn't have to pay for 2 days
JOHN KENNETH S.Make the return process a little easier.
Matthew W.I don't like uhaul partly because they don't offer military discount. However, The customer service representative was very nice and very helpful. she sets an example that should be implemented in all businesses across the board. She was friendly, helpful, and outgoing. A very rare quality you find in any customer service personnel anywhere. Great job Thank you
DANIEL N.Great service and awesome employees!!!
ANGELA H.Great customer service!
Tyler B.Always love renting from Storage King!
Scott W.