Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)

23 reviews

20 Edgewood Ln NE   Winnabow, NC 28479

(910) 253-9644

Office Hours

  • Mon: Closed
  • Tue-Fri: 9:30 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 253-9644

20 Edgewood Ln NE
Winnabow, NC 28479

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 9:30 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Did not have an appliance dolly and I reserved a rental and pick up one 2 hrs away and had to pay an additional charge of $5.00 for a one way rental

Rose Rogers 
Rating:
5.0

An absolute great experience with the U-haul crew. I really appreciate..

Thomas Stanford 
Rating:
3.0

26 ft truck that was provided was fine. I reserved 2 utility dollies, and 1 furniture dolly, but only 1 utility dolly was provided. They informed me less than 24 hrs of rental initiation that only 1 dolly was available so I had no time to get another. This extended my workload as only one tool was available. Also, the truck was very rough riding at 50 - 60 mph and engine at 2000 RPM. It bucked like a bronco!

Kenneth Ingerson 
Rating:
3.0

Nobody came out to check the vehicle. I dropped it off right at a half of tank just like I picked it up at and was charged for 8 gallons of gas. It is unbelievable what they did.

Elizabeth Hines 
Rating:
4.0

Retuned truck to location one day early, thought I’d get credit for early return??

George Mitchell Sr 
Rating:
5.0

Vehicle was in terrible condition. Every part of the vehicle was dented, scratched, and broken. Furthermore, the engine barely ran. Sputtering and misfiring at any speed. This vehicle should be taken out of service.

Darrell Crotty 
Rating:
4.0

Customer did not leave a comment.

Phillip Edwards 
Rating:
5.0

Customer did not leave a comment.

Milton Kidd 
Rating:
3.0

Truck was not clean, had mechanical issues. The online rental was not pleasant. It definitely needs update to be user friendly. Definitely unsatisfactory rental

Jeffrey Martin 
Rating:
5.0

Customer did not leave a comment.

Mary Maggard 
Rating:
4.0

Easy to do business with.

Jack Foushee 
Rating:
4.0

arrived after hours and did drop off via app and lock box. all good except there wasn't anything on the app to log in the blankets and moving dollies.

David Norton 
Rating:
5.0

The person I dealt with, I think her name was Lisa, was extremely nice and helpful.

Lanny Swaim 
Rating:
5.0

Very helpful and friendly staff. Would highly recommend this location to anyone.

James Earp 
Rating:
5.0

Customer did not leave a comment.

FranklinArnulfo SanchezVelasco 
Rating:
5.0

Customer service was fantastic at this location, the manager went above and beyond!

Robert Rodegat 
Rating:
5.0

Customer did not leave a comment.

John Sweet 
Rating:
5.0

Customer did not leave a comment.

Paul Bailey 
Rating:
5.0

Customer did not leave a comment.

Cheryl Hagelstein 
Rating:
5.0

Superlatives are the only words that can be used to describe this rental experience for me. It was the best. The customer service I received from Property Manager Jeannette Bartlett is beyond measure. I would hire her for general manager of my business in a New York minute.

DAVID SINK 
Rating:
5.0

Customer did not leave a comment.

Scott Townsend 
Rating:
5.0

Customer did not leave a comment.

Robert Johnson 
Rating:
2.0

Super sketchy. There was not really any personnel on sight, just some lady walking around the storage facility that told us to park it in a dirt lot across the street and go through the steps on our phone. Would have preferred someone to check us in and let us know we were good to go. Felt like we were just dumping this big expensive truck on the side of a road and hope that nothing bad happens to it for which we would be liable.

Eric Mayle 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

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