I called customer service needing assistance with my reservation, since my reservation was after the lot had closed and I was doing a pick up through the app. I thought the call dropped but when I called back (a few times) the agent kept hanging up on me.. I would rather be on hold and wait a while and wait for someone who would like to help me, than be repeatedly hung up on. Since I wasn't able to receive the assistance I needed, I canceled the reservation.Yalitza V.
Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing management Great front desk staff I will recommend 100%Luis M.
Ms. Shirley was amazing and so very helpful.ashely J.
The agent at this site was kind and helpful. Good conversationist! I'm copying comments about the corporate above though: As for corporate - There was some confusion and chaos tied to some trailer tow requests being asked of us by Uhaul corporate. Those offers were low. We would have lost money in the transport due to the added mileage - Uhaul should not be in the habit of taking advantage of your customers this way. Moreover, in hindsight, our free/mandatory size upgrade cost us too because of the loss of efficiency in fuel mileage. I should not have been charged as much because it cost us more in the longrun and we were doing Uhaul a favor. Finally, we still don't have a receipt from our rental at this point.John K.
Customer did not leave a comment.BARBARA H.
The service was great! Shirley is a very diligent person. Great customer service.Eneida R.
I like your company they was nice and friendlyBobby K.
Customer did not leave a comment.markeese D.
Method of communication needs to improve. Still don't have my refundAurelio W.
Customer did not leave a comment.BRIAN K.
The employee that provide assistant during pick up was extremely knowledgeable. She was willing to help and went over and beyond to assist us. She provided excellent customer service was very friendly.I struggled with submitting a picture and the employee was able to assist with the process with using her phone. Jennifer JonesJennifer J.
Nothing, Mrs. Shirley was amazing! She made a emergency situation resolved quickly with her excellent customer service.Donnyelle S.
Customer did not leave a comment.James M.
Customer did not leave a comment.Calandra M.
Have more of a variety for the customer to select from.JOYCE C.
These people charged me 1000 dollars for a cross town move only 76 miles and now they not picking up the phoneJohnell H.
Customer did not leave a comment.John S.
The mobile sign up was a little confusing...Anthony L.
Customer did not leave a comment.Trenton C.
Customer did not leave a comment.Tracey P.
My only complaint is fact you made a assignment location change which cost me an extra 14 miles In mileage chargesJoseph K.
Customer did not leave a comment.MARY T.
My original appointment was cancelled after I sent a message stating I would pick up the truck at 2pm instead of 1230. When I arrived to the Gillespie street location, they were very nonchalant with trying to solve the issue as I had just driven 4.5 hours to get to the location. Instead of trying to help, they walked around talking to each other, completely ignoring me. I had to ask if it was a number I could call, and everyone seemed clueless at first, until they suggested I call the 1-800 uhaul number, which I was already on the phone with. The customer service rep I spoke to was very understanding and worked to find a truck as I told her there was no way I could get back to Fayetteville any other day. The attendant at the Pepperbush location was very nice and helpful. The only flaw with the truck was that it smelled like stale cigarettes and the rear view mirror with the back up camera was missing, which is really helpful.KAYONNA S.
Customer did not leave a comment.Latempestt M.
This location was great. The lady was friendly and helpful. However, our overall uhaul experience this time was horrible. I would recommend this location for storage but I can't recommend Uhaul in general.Britta R.
They lied about the mileage as well as the amount of gas in the uhaul. I nearly filled the tank up from the less than 3/4 that was in it when I picked it up (I took photos to call them on their bs lies) yet they claimed the full tank was less than 3/4 and charged me for 3 gallons at $7 a per gallon. My mileage was also incorrect. I would absolutely not recommend using them and ill be contacting corporate. This is sickening how they rip people off. Never again, crooks.AMANDA N.
Customer did not leave a comment.Retha S.
Customer did not leave a comment.Cynthia J.
Customer did not leave a comment.KELLY A.
Customer did not leave a comment.Lloyd W.
Customer did not leave a comment.William T.
Customer did not leave a comment.Mildred C.
I thing everything was great I have no complaints. The two ladies were great that took set me up with my U-Haul. They even gave me a call for a few things that I had left behind instead of just changing me for clean up fees I would not change a thing. Look forward to seeing you guys on my next move!!!!Tyneisher S.
Make sure someone is available for 24 hour rentalPatricia K.
Customer did not leave a comment.Danny C.
Customer did not leave a comment.Gerald D.
Customer did not leave a comment.BEVERLEY T.
Customer did not leave a comment.Jourdan V.
Customer did not leave a comment.Linda S.
I had a pretty good experience with renting my uhaul truck. The website is friendly for users.Cindy F.
Customer did not leave a comment.Giancarlo C.
Customer did not leave a comment.Norman G.
They made it easy!craig J.
They asking for more money after I all ready pay even the location in Florida return money for the inconvenience of canceling my car dolly just because it was a confusionArolys C.
This wasn't my preferred location and the second location provided didn't have all needed equipment. My entire move was hours behind schedule because of the issues with Uhaul. I was charged $100 more than it stated my cost would be online and she claimed it was because of taxes... but taxes were $25... I don't understand why UHAUL centers weren't provided as a pick up location first. Some of these local centers have no idea what they are doing.Tre J.
Customer did not leave a comment.Cleveland W.
All good.LARRY M.
Customer did not leave a comment.David S.