Bed of pick up truck was covered in some sort of oily substance making it difficult to move furniture and personal items. Attendant made great efforts to resolve situation for us.Timothy O.
Customer Reviews for Storage King USA
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Stephen S.
Robin is the best,,by far an exceptional office manager,,,My wife and I have dealth with. Courteous,, Knowledgeable,,Friendly,,and the list goes on,,She was at the 11351,,Palm Beach Blvd,,Fort Myers office.frederick A.
Happy with serviceBruce S.
This was a split reservation because of equipment availability both rental sites in Sumter SC did the exact same thing about the coverage The Tow bar in Sumter was not fit for service and had to be switched to Manning SC The woman there did ask n offer travel coverage but declined She did her job correctly the other 2 did not and cost me money I(or tried to) did not plan to spendJohn S.
Do proper check in on returns and talk to renter about travel coverage instead of just including in price and not saying a word about it!John S.
El cliente no dejó un comentario.Peter W.
Good customer service.Wendy A.
TIRES WERE BALD ON TRAILER HAD 2 SEPRATE TIRES BLOW ON MEFabio D.
Robin was very niceDonald M.
Very friendly environmentSteve K.
El cliente no dejó un comentario.Christopher S.
Quick in and quick out. Staff was extremely helpful.Richard F.
El cliente no dejó un comentario.Edward P.
Customer service was EXCELLENT she was friendly, helpful,professional and courteous. Definitely will be getting my business again.CATHY B.
El cliente no dejó un comentario.Christopher B.
The truck pulled right hard, shook like crazy. Needed a new right front tire. The steering wheel wasn't straight. The light in the box didn't work. And the right side mirror wouldn't stay adjusted. It was a tough trip from Florida to Connecticut. I have rented from u haul before and trucks have been in great driving conditionDouglas C.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.Thomas G.
Just keep being nice and friendlyMichael M.
The driver side door would not open from the outside. It needed to be repaired, but I drove it because it was the only 10-15 unit available when I needed it.dennis W.
El cliente no dejó un comentario.Kelly K.
El cliente no dejó un comentario.Thomas G.
El cliente no dejó un comentario.MICHAEL V.
GREAT SERVICEalmita T.
Great customer service. Thank youAna S.
El cliente no dejó un comentario.Rigoberto G.
El cliente no dejó un comentario.Nicholas M.
Upon arrival to my original return location at the self storage of 13701 Indian Paint Lane, I was informed he would not accept my equipment for drop off. He stated he had â€œno way to move it aroundâ€ and that I would have to go elsewhere. I then attempted to go to Fort Myers Self Storage where I was also turned away due to â€œlack of spaceâ€. Finally Storage King USA took mercy and accepted my return after I explained the hassle I had dealt with.Joseph R.
Quick and easy transaction. Good vehicles to choose from. Robin was very helpful setting me up.Carl C.
El cliente no dejó un comentario.ROBERT W.
Robin and staff are awesome; would highly recommend.Brian S.
The van's wheels are out of alignment. That doesn't reflect the location's quality of service. That, to me is a corporate problem. The cleanliness was above average but could have been better.WILLIAM S.
Robyn was a great person very friendly and very very helpful. She worked all day to get what i needed. Theres not to many people out there like her. Thanks RobynLaurie A.
Ordered a dolly but it was not in the u-haul. My pickup was outside normal hours. I called for a dolly as we had appliances to move and most u-hauls were not open at the time and the one we got the u-haul from would not be open for 2 hours. Unable to accommodate when they messed up. I no longer had cars that could go any pick up a dolly from the place they had one available which was 40 minutes away from me. They would not bring the dolly to me. I also said I could pick up the dolly with the u-haul but they should reimburse me for the gas as just this trip itself would take a quarter tank and they refused. Horrible customer service, especially for when it was their mistake in the first place.WenYi Z.
El cliente no dejó un comentario.Rob A.
Last renter had dogs for sure and they left plenty of dog hair.KENNETH L.
Read my comments above.Anthony B.
El cliente no dejó un comentario.Nicholas S.
Very friendly and paperwork was quickRichard M.
Friendly and half-full staff. Customer service was excellent as that is rare nowadays.john S.
Robin at storage King is spectacular she goes above and beyond every time.Douglas N.
The man who waited on me seemed as if I was bothering him from the time I walked in, no greeting n then acted as if I had a problem which I didn't... I was very excited to be picking up my hot tub that morning and though he was not so nice, I was still thrilled! he did apologize when I told him I thought he was being rude. Asking me questions and then saying no that can't happen? Will u be returning the vehicle here or another location? I said I can return it closer to my home, he snapped back w NO... y ask then??! He then carried on to say he was frustrated... which I can understand! It happens! Np! he was very condescending and took it to a whole new level when he thought I had left, yet was holding a conversation w another client who was returning something, who had also explained to me he, while he was looking at the moving vehicle I was renting, that he was always like that...people don't always â€œclickâ€ but the face of a business will bite you if they are as this person was. He also tried to charge me double for insurance. First time renting from this location...(i rented pretty often before Covid) I will not ever return to this location because of this experience, with the overhearing of him talking smack about me after I left... trying to make himself feel ok for what had happened... Not cool. Btw I only went there because no other one was available at my normal pick up place...so I'm sure it doesn't matter to anyone in the long run. The rental went fine and it's over. I hope he feels better. TyLaura B.
Gentleman who was working this past Sunday May 30th, needs to work on his customer service skills. Seemed unhappy and very abrupt.Mike L.
El cliente no dejó un comentario.Hilda B.
Very pleased.WILLIAM S.
El cliente no dejó un comentario.Randall V.
El cliente no dejó un comentario.KRISTA M.
Quit texting and calling customer about rental and drop off location.Frank F.
Just do what you did. The lady at the desk was excellent.David H.
Great experience!Megan M.
Truck was low on fuel 1/4 tank and very dirty. Truck ran good no problems.THOMAS B.
El cliente no dejó un comentario.MATTHEW S.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.Gary E.
Too long to book a reservation on the Internet and too much do-it-yourself.Gerald F.
The unlocking instructions were wrong. There is no lock box. The dolly and blankets I reserved were not in the truck. I called and no one answered.Hazem M.
I've always had a great experience here. ¡Los recomiendo!Jesse F.
The cab leaks down the back of the seats when driving in rainLISA H.
El cliente no dejó un comentario.brittany J.
I could not gain any access at this location to check the truck back in on my phone. Would not find my location.Norman F.
I felt the experience was what I would have expected. I don't feel that any thing more could be done to improve experience for next customerLynne B.
Robin was completely accommodating and had great suggestions and recommendations.Brian S.
El cliente no dejó un comentario.Mike B.
Truck was dirty inside the cab and had a terrible smoke smell. U-Haul seems to be behind the times with regards to smoking in the truck. Your competitors don't allow it and have decals posted in the trucks telling you so and a large charge if noticed. With Covid issues there is no way your cleaning the vehicles between users. Very disappointing.Chuck N.
your pricing is outrageous. i had the truck for 6 hours and drove 33 miles for 75.00? never again.STEPHEN J.
El cliente no dejó un comentario.Hadassah H.
gentleman did not really explain about the fuel tank when we returnedDAVID S.
El cliente no dejó un comentario.Charles A.
Robin was wonderful! She was helpful and friendly. Easy pick up and return. Impressive overall as I was dreading renting van.John M.
El cliente no dejó un comentario.Norman F.
El cliente no dejó un comentario.loyd W.
I was so happy to have the help of the woman that helped me pick up my truck. What a great person. Very people oriented and she helped me quickly so I could meet the moving people on time. She is the best part of my move! Without her I might have lost it! Moving is stressful and she calmed me down in the most amazing way! I hope you don't mind but I'm gonna give her something special for her effort! This has been the best move ever! Richard baton and crew were amazing! They got done in time and nothing is broken! Thank you u-haul!Frank S.
Nothing I can think of! The person who helped me was awesome!Debra S.
El cliente no dejó un comentario.Joe D.
The process was easy and smooth. The customer service woman at the desk was friendly and helpful and made sure I had everything I needed. She made it a great overall experience.tamie G.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.JOSETTE C.
El cliente no dejó un comentario.david J.
El cliente no dejó un comentario.Thomas L.
Excellent. Rep and servicelashawna W.
El cliente no dejó un comentario.Darlene M.
Verify tire pressure and more timely oil changes. Also, don't confuse the renter with text messages that state a van has to be back in 6 hours when it is for 24 hoursDanny J.
El cliente no dejó un comentario.JAMES N.
Robin, he agent at Store King was extremely helpful, polite, professional and friendly.David M.
El cliente no dejó un comentario.michael W.
El cliente no dejó un comentario.Ricardo M.
Nothing your greatDiane C.
El cliente no dejó un comentario.Jeffrey M.
Van was dirty and had dog hair on seats. Uhaul mobile rental experience was horrible! Only person at the counter was able to make the rental even possible.PHILIP M.
El cliente no dejó un comentario.Charles P.
El cliente no dejó un comentario.Jaymie A.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Terry H.
El cliente no dejó un comentario.Dennis K.
Nothing. Everything was perfectSean G.
the pick up location failed to notify the drop off point so they were not expecting me. That being said the drop off point went above and beyond to accommodate me. Suler service for sure!Stephen K.