Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)

173 reviews

8225 W Encanto Blvd   Phoenix, AZ 85035

(623) 846-9243

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(623) 846-9243

8225 W Encanto Blvd
Phoenix, AZ 85035

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The person working at the storage facility was asleep when we walked in and seemed like he was under the influence of something while he was helping get our rental. It then took 35-40 min for us to get the keys to the truck because the man was having troubles using the system and pulling up my reservation. I was worried he was going to over charge and almost walked out and just went to a different location. U-Haul has never been an issue for me, I love your services! Unfortunately this location is just one I won't be using again.

sarah H. 
Rating:
3.0

It was a storage facility and it was after hours so not recommended to drop off after hours. App was used at this point and that didn't work at all

ANDREW A. 
Rating:
3.0

no spaces for the uhUl. had to park in neighboring lot.

ERIC ALAN P. 
Rating:
5.0

Customer did not leave a comment.

donald M. 
Rating:
5.0

Customer did not leave a comment.

Yohandri I. 
Rating:
5.0

The engine light was on & the truck was about to overheat. We had to drive with the heater on to keep it from overheating. There was trash on the seats & on the floor that was not from us.

Kimberly L. 
Rating:
5.0

He made everything simple and fast

Erika Q. 
Rating:
5.0

Customer did not leave a comment.

Lyndsi J. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
1.0

The driver door was broken to were it wouldn't fully shut it's stood a little cracked open you can feel all the wind from door, the uhaul was dirty old water bottles and someone's food in back , didn't have gas I had to go put gas , check engine light was on , the break lights didn't work unacceptable

Alyssa T. 
Rating:
5.0

Customer did not leave a comment.

Towanna J. 
Rating:
5.0

Customer did not leave a comment.

Marc P. 
Rating:
5.0

Excelente

Jose O. 
Rating:
5.0

Customer did not leave a comment.

Fernando M. 
Rating:
3.0

I was given the truck with 22miles to Empty I pumped $25 and took it back with 1/4 of tank I was told I was gonna get a credit for that. Also used 25miles only out of the 40miles and still got charges 90.88$ plus 10.14$ for gods know what!!!

Diana D. 
Rating:
5.0

Customer did not leave a comment.

michel M. 
Rating:
5.0

Excellent customer service!!!

Andrea R. 
Rating:
5.0

Customer did not leave a comment.

erich S. 
Rating:
1.0

The truck was running bad and I had look everywhere for a dolly

Nancy T. 
Rating:
5.0

Customer did not leave a comment.

maria S. 
Rating:
5.0

I like the service here and I highly appreciate and recommend Todd for his exceptional service. Whenever anyone is renting a uHaul truck at the 83rd ave & Encanto location, ask for Todd if you want excellent and fast service.

Manzi F. 
Rating:
4.0

Disappointed!!!!!!

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Roberto P. 
Rating:
5.0

Vehicle did not feel safe to drive. Vehicle jerked a lot and was a low to accelerate. Side driver review mirror continued to drop multiple times during my driving. My first time driving a U-Haul was not the best experience to have.

Jessica A. 
Rating:
5.0

Very satisfied with overall experience

Luis G. 
Rating:
5.0

Customer did not leave a comment.

savanna M. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

cheyrl N. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
3.0

Customer did not leave a comment.

Gabrielle S. 
Rating:
5.0

Smooth quick process. Affordable. The service was kind and efficient.

Crystal M. 
Rating:
4.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Renee M. 
Rating:
3.0

Guy at location told me it would be 19.95 a day and I was charged 29.95. He was new so not sure if he knew prices well. I asked for a 10ft he said I should get a 15ft and said it was the same price

gerrie H. 
Rating:
3.0

Customer did not leave a comment.

VERONICA C. 
Rating:
5.0

The person that worked at the location was personable, professional, and was a big help .

Mary Rodriquez R. 
Rating:
4.0

Customer did not leave a comment.

Tiffany W. 
Rating:
5.0

I'm pissed they charged my card $116 I told him no more than 10 miles charged me for 50 still haven't gotten my refund the same day I returned it they waited till next day now my account messed up I'm passed wabt refund

Randi S. 
Rating:
4.0

Customer did not leave a comment.

Gertrude N. 
Rating:
4.0

There's not a lot of parking spaces so it was a little difficult to park the truck in between two other trucks but overall it was a great experience. It was fast and easy. I appreciate the employee who helped me. Returning the keys after the store was closed was easy. I really appreciated that part.

Brenda C. 
Rating:
5.0

Staff was polite and helped me with a great price, love him

Kristie M. 
Rating:
5.0

I really appreciated the great customer service Keith provided today, he is very friendly and knowledgeable.. thanks for the great experience today…..From Christal.

CHRISTAL S. 
Rating:
4.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Very nice customer service. Easy convenient and fast! Highly recommend this 24 hours uhaul pick up location!

Troy L. 
Rating:
5.0

Clean and tidy business with excellent customer service, thanks Kevin 👍

MICHAEL D. 
Rating:
5.0

A smooth experience, minus the drop-off. I didn't have my phone with me, so I had to drive home and then back to do the digital drop-off. I guess I'm not with the times. I look forward to not having a phone when driving or working, such as loading/unloading a vehicle.

Chase W. 
Rating:
4.0

Customer did not leave a comment.

Alejandra B. 
Rating:
5.0

The Google maps directions to me to a spot a few hundred yards away. It was a bit tricky to find the place.

Keenan P. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

HADY M. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Prentice W. 
Rating:
5.0

Customer did not leave a comment.

joette R. 
Rating:
4.0

Customer did not leave a comment.

Curtis M. 
Rating:
5.0

Customer did not leave a comment.

Sarah E. 
Rating:
5.0

Customer did not leave a comment.

DIANA P. 
Rating:
5.0

Nothing, Keith and Bryan (?) were both helpful and resourceful. Customer service was above and beyond. Please let both know how appreciative I am for the service they gave me. This location and the staff was recommended to me by a customer. Everything they stated was correct. I will be returning when necessary. Thank you

Lydia P. 
Rating:
1.0

Worst service I will not return there again

Natalie G. 
Rating:
5.0

Customer did not leave a comment.

Maria I P. 
Rating:
4.0

Good location. The only comment I have is that while driving the vehicle the "engine check light" came on. I think that regular maintenance of the vehicles should be looked into.

dennis P. 
Rating:
3.0

Have dollys when they are reserved. . Should have let me know.Engine light on. Should not put out like that. More convenient hours and need after hours key drop

james C. 
Rating:
4.0

The only bad thing was I didn't k ow how to do the uhaul return so I just left the Kay's there and left

Marissa B. 
Rating:
5.0

Customer did not leave a comment.

Karla S. 
Rating:
5.0

Customer did not leave a comment.

Faith H. 
Rating:
5.0

The CSR was really nice and made it a very pleasant exp

Cynthia B. 
Rating:
3.0

When a customer requests a dolly. Make sure there is a dolly provided. I still got charged for it even though it wasn't present.

Mariah N. 
Rating:
5.0

Loved the new electronic process. Easy to follow and no issues.

Starlet J. 
Rating:
5.0

Customer did not leave a comment.

Lataya C. 
Rating:
5.0

Customer did not leave a comment.

Dyesha M. 
Rating:
1.0

The truck was not maintained it said it was needing an oil change and the mileage was not displayed on the truck

Celina S. 
Rating:
5.0

Customer did not leave a comment.

Luis O. 
Rating:
5.0

Wonderful agent that assisted with rental needs

Erica H. 
Rating:
1.0

I was over charged? How the fuck do I get charged for 4 gallons of fuel if I only used the truck for 11 miles. I got charged over 100 dollars for 11 miles and 5 hours of usage of the truck and I had filled it up to where I had got the truck at

Jose S. 
Rating:
5.0

I would to thank you for your professional services and I will be back again.

Johnny R. 
Rating:
5.0

The office manager was extremely helpful went out of his way to meet my needs

larry C. 
Rating:
2.0

Old UHAUL. Gas Hog. About 6 mpg. Nothing power. Unable to adjust driver mirror. Charged $21 for 3 gal gas despite it being exactly where I got it and I even left the rec

Terry Q. 
Rating:
4.0

Just to let you know that I did not receive any utility dolly when I got the truck and it added to my bill.. hope to have a response, thank you..

Joel A. 
Rating:
5.0

Customer did not leave a comment.

keith C. 
Rating:
5.0

Customer did not leave a comment.

keith C. 
Rating:
5.0

The back cargo shutter was jammed and it was very difficult to open and close, may some mechanical problem.

Eric R. 
Rating:
3.0

Staff the facility. Looked for closest drop-off site via web search. First choice showed closed. This Encanto site said it was open. It was not. Left keys through the door, not knowing if I would be charged for a drop-off unsanctioned. Thankfully it worked out okay, no additional bill. Seems like U-Haul has gone down hill with COVID-19, having last used a vehicle in March 2020. That gives me pause for future engagements, if any.

John G. 
Rating:
5.0

Nothing that I can think of

Maria A. 
Rating:
5.0

Customer did not leave a comment.

BORIS G. 
Rating:
5.0

Great service, very professional and well kept location. The rental was quick and easy

Jose F. 
Rating:
1.0

The guy didn't explain the contract at all. They didn't have the 10 ft truck I requested and reserved. Won't be returning here

Christopher O. 
Rating:
4.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

The manager was wonderful... Great customer service!

Lisa C. 
Rating:
3.0

Have units clean, inside cabin and outside was not clean, inside was dry soda running down, wind shield was duty hard to see, I cleaned my self, besides that the gentleman at the office gives a good service.

Tony K. 
Rating:
5.0

Overall, good and fast customer service. Office area clean .

Carina H. 
Rating:
5.0

Super seamless. The gentlemen came out as soon as he saw me parking the Uhaul. He had all my info ready to go, checked the Uhaul and I was on my way. Super friendly, quick, and awesome customer service. Would recommend this location to anyone!

JULIE ANN B. 
Rating:
3.0

The truck I got was not clean and had a lot of damage to it. They need to keep up on maintaining their equipment. The customer service rep was very nice and quick to get me into a truck.

Caroline S. 
Rating:
5.0

Everything was smooth and easy only bad thing was I was not expecting to pay as much as I did on gas as I did for the rental

NICOLICS S. 
Rating:
5.0

Customer did not leave a comment.

Louisa P. 
Rating:
4.0

I had very good service at my pick up and drop off location. Very helpful

Leonard G. 
Rating:
5.0

Awesome customer service! Thank you to the gentleman working at storage king!

Marisa R. 
Rating:
4.0

Customer did not leave a comment.

CAMISHA R. 
Rating:
5.0

No comments

Marie J. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY L. 
Rating:
5.0

Absolute greatest customer service. And I appreciate the kindness from Keith. Keith is truly exceptional. Thank you.

ARACELY H. 
Rating:
5.0

Great service that Kieth Cardinal an really respectful an greeting the guests

GUADALUPE R. 
No reviews have been submitted for this location.

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