Customer Reviews for Storage King USA Cliffdale
(U-Haul Neighborhood Dealer)

139 comentarios

820 S Reilly Rd   Fayetteville, NC 28314

(910) 864-7459

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5 p. m.
  • Sab.: 9:30 a. m. - 3:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(910) 864-7459

820 S Reilly Rd
Fayetteville, NC 28314

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5 p. m.
  • Sab.: 9:30 a. m. - 3:30 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Harold T. 
Clasificación:
5.0

The truck was filthy! It appears as if an animal has been gone through chemo! There were chunks of hai in the floor, on the seat and throughout the van

Gregory A. 
Clasificación:
5.0

No complaints, nothing incorrect happened.

Randy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kamaron S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Regina N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob L. 
Clasificación:
5.0

Great customer service.

Victoria E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA S. 
Clasificación:
5.0

The rental agent was professional and courteous. A very great and easy rental experience. I wouldn't change a thing.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Montera P. 
Clasificación:
5.0

Kudos to the personnel at King Storage for their assistance and professionalism.

Genaro P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan C. 
Clasificación:
3.0

Did not receive the equipment I had reserved! Noone answered the phone despite several attempts. Finally, managed without the appliance dolly.

MOHIT' B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER L. 
Clasificación:
5.0

Best location ever! The two ladies who were here were so helpful and sweet!! I will be using them for now on! ¡Gracias de nuevo!

Nia K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy B. 
Clasificación:
5.0

I requested to rent a utility dolly but when I picked up the truck , I was told there was no dolly available. U-Haul should inform the customer ahead of time when equipment is not readily available so the customer can plan ahead.

Kevin C. 
Clasificación:
5.0

We dropped the u haul off at night and to make sure the dolly didn't come up missing during the night we locked it up in the front of the truck before putting the keys in the drop box.

vergell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCIAL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN L. 
Clasificación:
2.0

Well the truth was the 17 footer truck that i rent was not up to part sounds like the engine was about to fall out it may a bad noise all the way down the road it like like it did want to go and they gave out the wrong information out over the phone wind i rent it had to go up there to time and on the second time when i got the truck they are no nice people to rent from will never rent from this company again and want tell no one about to rent from it i was not happy with the truck or service i got for the coast and retrun it on the same day you need to service all those truck before you rent them

larry T. 
Clasificación:
1.0

The manager is who I dealt with when I returned the truck. She had locked the door and it was only 3:30pm and the store did not close until 4pm. I seen her looking at me through the glass door and I asked was the store closed she opened the door and asked what I needed and I told her I wanted to return the truck. She told me I could out the key in the box. I explained I wanted to do the inspection and turn the keys in that way. She had attitude made a sound and gave me a mean look. I was so shocked that I said wow that's rude and she proceeded to say she was busy out back and I could just have out the key in the box. Once again I told her that I preferred to do the inspection because I work in transportation and I always do inspections on any vehicle I use. She once again said nothing would have happened if I used the drop box. We went outside to do the inspection she said a few more things and by this time I was fed up with the rude disrespectful way I was being treated so I asked for the district managers name and number. We went back and forth with how she treated me when she 1st talked to me, she became loud and said she did no such thing. We went back inside and she continued to be ride and I was telling her how ride she was how she was rude when I 1st got there and she got very loud and told me to drop it and that she wasn't going to argue with me. I was shocked at how ugly she became and how she yelled at me as if I was her child so I told her I wasn't arguing I was stating facts she is rude. I asked if she was the manager and took a card with her name on it and asked again for the district managers name and she said she would have to email.them and have them email me. The whole experience was horrible. I had planned to rent two storage units for 2yrs and pay up front because I own a event planning business and will need to rent truck weekly. I don't recommend anyone rent from here.

chisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian E. 
Clasificación:
3.0

I just had issues with the app

Charlotte S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shontae H. 
Clasificación:
4.0

The staff are very friendly and helpful.

Kimberly C. 
Clasificación:
5.0

nothing everything was great would rent again if needed.

Lagreta H. 
Clasificación:
5.0

Very helpful at this location - vehicle was in good condition and great to drive. Highly recommend.

Ilana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chenelle J. 
Clasificación:
5.0

I will definitely use this location again I love the vehicle that they gave me pickup truck

Jeffrey Z. 
Clasificación:
1.0

Didn't have the right size truck, weren't sure if a truck would be available at my pick up time, had none of the extra equipment I had rented.

Amanda J. 
Clasificación:
5.0

Our only dislike was it was missing the gas cap & I am very etchy of driving without a gas cap. No other problems.

Brandon G. 
Clasificación:
5.0

The personal were very friendly and helpful . I will return to the store for my next rental. Thank you again for all you do .

Edwin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise B. 
Clasificación:
5.0

Very friendly and professional

Tonia T. 
Clasificación:
5.0

Excellent customer service! Very helpful!

Vanessa C. 
Clasificación:
5.0

Exceptional customer service.

Fredrick M. 
Clasificación:
2.0

Get better customer service. Agent has a very nasty attitude, like she really doesn't want to be bother.

Gloria C. 
Clasificación:
4.0

Girls in the office was pleasant and answered any questions that I may had,very knowledgeable explained everything for the service that I had gotten. I would recommend the service to anyone I know. Thanks again

Sandra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald N. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRIE O. 
Clasificación:
5.0

The worker went above and beyond to individuals my situation and work with me to help me get the truck and equipment I needed. It was amazing BOTH TIMES I've used this location. I even recommended them to someone yesterday. I am making sure they are my go-to uhaul location. They're great!!

Kelsie E. 
Clasificación:
5.0

Overall everything was 100 percent satisfied. Don't see any improvement needed.

Truman S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tremayne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia Y. 
Clasificación:
5.0

Everything was great especially customer service.

Carlotta B. 
Clasificación:
3.0

Just send out more Info what's Going at Local Site through Email/Text

larry J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie T. 
Clasificación:
5.0

They were very helpful and friendly! I'll definitely be using this location for all of my moving needs!!

Shae T. 
Clasificación:
3.0

Quoted us $98 when picking up on Saturday and same day return dependingon mileage....next day was charged $264 and was told by uhaul that the asst store manager,,,Shannon charged us for using the truck 2 days when it originally took us 6hrs to be moved the same day...Very unprofessional and will lie to get money in there pockets..never again will I rent from them but I guarantee you I got my refund back..$264 for 6 hours in the city,,,never again,,she had a attitude and seemed dumbfounded when I tried to explain and told me once the truck is turned in,,,whatever happened is out of her hands..no what she thought was I wasn't gonna called and ask questions..1st and last time,,I shld have been mindful of all the other reviews that I read upon..

Keilah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Levonia D. 
Clasificación:
5.0

Great manager experience

Taylor M. 
Clasificación:
5.0

Have more vehicles available.

Antonio A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorena G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren T. 
Clasificación:
5.0

The app makes it much more efficient and convenient to pick up and drop off. Amazing customer service too. The location I picked up at always responded quickly prior to my pick up.

Christian S. 
Clasificación:
5.0

When someone is able to pick a special location for pickup, please don't change it on your own without reason or explanation. My original pickup location is 2 miles from me. Then I was told to drive 17 miles to pick up the truck. That would put more mileage on the rental therefore more money to pay. Is this deliberate? I don't know but please fix it.

Laurent S. 
Clasificación:
5.0

Nothing to improve. As it stands, the location is easy to get to. Since reilly road is under maintenance with a new highway undergoing construction, in addition to the professional staff there, there's not much else they could do to improve. Direct, professional, quality service. Would absolutely recommend this site above others. Hope mills and bragg blvd could learn something from these ladies.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Breanna B. 
Clasificación:
3.0

Truck was filthy

Donna G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline D. 
Clasificación:
5.0

This location is awesome, employees are as well. Very helpful when I had an emergency and they accommodated me. This UHAUL is awesome!

Lakeesha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Katherine F. 
Clasificación:
3.0

The bed of the van was littered with debris. Dog hair on passenger seat. No pads provided that I paid for

John H. 
Clasificación:
4.0

Checkin and check out were efficient and pleasant. Van bed was dirty Would definitely use it again

Eugene Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Simone M. 
Clasificación:
5.0

n/a

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Felicia S. 
Clasificación:
5.0

My experience was wonderful. Thank you.

Sharon M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Walter S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marlon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

April S. 
Clasificación:
5.0

Very professional and greatly helpful. Thanks. I would highly recommend this location for any moving needs.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rahasia M. 
Clasificación:
1.0

Horrible customer service. Both UHaul Rep at the location and the 800 assistance Rep need to provide clearer instructions.

Immanuel M. 
Clasificación:
4.0

I reserved a Dolly, but they did not have one.

Joseph W. 
Clasificación:
5.0

Everything is good. Thank you.

Guido L. 
Clasificación:
1.0

The front desk refused to use an alternate card than the one on file for extra milage charge. So we had to go to the bank to take out money from one card and put it on the card on file. She did not give us a breakdown of additional charges as we asked when we came back in person and she also charged us the day we came for rental for the total amount of rental. Then when we asjed her about it she lied and said she did not charge us until we returned equipment. She is rude and unprofessional.

Nita M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guilherme M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakia B. 
Clasificación:
1.0

The experience was horrible I made a reservation for 1130 sat may 1 the truck was unavailable because of an approval made but Randal. Which left me stuck with no uhaul until 230. The movers I had to help me could only help until 430. Because of this place I had to pay the movers extra to come back the next day to help me unload the truck. I didn't appreciate that I wasn't even given the Courtesy of a phone call to let me know if it was not trust available. The ladies in the front couldn't really do much because they didn't have a truck to place me in. I do appreciate her trying but this was overall a bad experience. Not the ladies at the front desk.

Shardaye D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vanessa T. 
Clasificación:
5.0

Thank you for such an easy moving process.

Nadiyah B. 
Clasificación:
3.0

The truck was dirty inside the cab and trash in the back of the truck. We cleaned the truck when we returned it so the next guest would have a clean truck. U-haul computers were down the 1st hour of my booking. Since I was paying for movers to pack starting at 9:30 am I had to pay for 45 min of no work. Very disappointed since I was paying $65 a hour. Very disappointed in U-hauls service on this rental. This isn't the 1st time I have used your service and never had the issues I had with the service this time.

Quincy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey P. 
Clasificación:
5.0

Staff went above and beyond with curtious, prompt , professional service

Cristin B. 
No se han enviado comentarios para esta ubicación.

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