Customer Reviews for Storage Durango Blue Diamond
(U-Haul Neighborhood Dealer)

1,252 reviews

9125 S Durango Dr   Las Vegas, NV 89113

(702) 263-0984

Office Hours

  • Mon-Sun: 8 am–5:30 pm

Services at this Location:

Contact Us

(702) 263-0984

9125 S Durango Dr
Las Vegas, NV 89113

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The drop box/window made it easy for me to return after hours. Bright, clean facility.

CHARLES LEE CAMPBELL 
Rating:
1.0

The worst’s customer service ever they charge me for garbage and they were so rude. The Hillsboro OR

melesew bizuneh 
Rating:
5.0

Customer did not leave a comment.

Craig Cohen 
Rating:
5.0

Customer did not leave a comment.

CRAIG ROSS COHEN 
Rating:
5.0

No need! Improvemen is good!

WILMA TOMPONG 
Rating:
5.0

Customer did not leave a comment.

CORY COLE 
Rating:
5.0

The customer service was great, the place was clean.

MARVA HUGES 
Rating:
5.0

Customer did not leave a comment.

JUAN CARLOS ZAMORA 
Rating:
5.0

Customer did not leave a comment.

Yesenia Deleon 
Rating:
5.0

Customer did not leave a comment.

Riel Banaria 
Rating:
4.0

More parking would be better.

DAVID PAUL JAMES ADAME 
Rating:
1.0

Staff was unfriendly and super straight forward. I felt like I was a burden when going in to pick up my vehicle. Customer service could be better. Nothing else to say.

JOHN ENRICO O'DONNELL 
Rating:
4.0

Customer did not leave a comment.

Nick Wu 
Rating:
5.0

Customer did not leave a comment.

audra sandy 
Rating:
5.0

I said thank u I like nice used rent truck good ,customer is nice person good service

SOFIA ANN HATTEN 
Rating:
5.0

Customer did not leave a comment.

David Terrel 
Rating:
2.0

Update**** Imagine my surprise this morning going to the website that they accept cash AND card when Mark at the 9125 Durango Rd location told me Jacklyn (a 1800go U-Haul) rep he didn’t have a cash drawer to accept my cash payment yesterday. I called AGAIN this am to settle my account and Mark claimed he can’t do anything once it’s pushed through to U-Haul even though both Jackly and Ryan told me he can still accept my payment! 18008269633 rep Ryan obviously didn’t want to do his job and take my payment over the phone stating amounts under $10 he couldn’t take so I escalated an online dispute and imagine my surprise that once escalated via chat with Lilyana she was great btw. I recalled the payment number and my payment of $9.65 was taken without an issue. $10 damn dollars really you all have to do better and next time Mark needs to pay attention to the amount he tries to push through! 1 is a mistake twice is fraud had it went through! Which is why he kept telling me Jacklyn and Ryan didn’t know what they were talking about. I had 12.69 left on my debit card to cover the amount due. The lack of accountability and bs I had to go through over $9.65 is ridiculous! No job is done without human error but I will never accept a person and or business who refuses to do their job like Ryan and Mark! Jacklyn from 1800 go U-Haul and Lilyana from U-Haul chat were the mvps, but my experience with U-Haul will make me not deal with them again nor will I recommend in the future. Def dropped the ball!

MICHELLE RENE' McBAY 
Rating:
5.0

Customer did not leave a comment.

Rosa Aguirre De Garcia 
Rating:
4.0

Just didn't understand the cleaning fee. All I did was load from my house to drop off at Goodwill and return. Thought it was clean. The gentleman at Goodwill helped to unload the truck. Mostly furniture. Thank you

RUTH ANN JACKSON 
Rating:
4.0

Customer did not leave a comment.

ROBERT GASPER 
Rating:
5.0

Customer did not leave a comment.

THANAKRIT BOTERO 
Rating:
5.0

Customer did not leave a comment.

CHARITY ANN KOSCHNICK 
Rating:
5.0

Excellent service, friendly, clean and professional.

David Coleman 
Rating:
4.0

The truck seat and steering wheel and windshield not clean- i had to clean when i got home- but the truck worked out great for us

Paul Warn 
Rating:
5.0

facts

TREVOR RUE 
Rating:
5.0

Customer did not leave a comment.

pam moretti-blanner 
Rating:
5.0

It had been a while since I had rented the storage unit, The young man who directed me to my storage unit was very thorough and precise. He explained how to reset they lights inside the units. He explained where to park to be able to be closest to my unit. He was knowledgeable, kind, and extremely professional.

Phyllis LaBell 
Rating:
5.0

Customer did not leave a comment.

Felipe Ortiz 
Rating:
5.0

Got a reference for furniture free pickup too!! Good group!!

Mark Pfeifer 
Rating:
5.0

Customer did not leave a comment.

Vanessa Utu 
Rating:
5.0

Customer did not leave a comment.

ARTHUR KIRSCH 
Rating:
5.0

The truck I rented was very old and not gas efficient at all.

dalton farmer 
Rating:
5.0

Nothing All good

sandy rusk 
Rating:
5.0

Very happy and very easy to use the app to pick up.

Janie Jennings 
Rating:
5.0

Great customer service

JAMES PERDOMO 
Rating:
1.0

I swept the back of the truck that was absolutely nothing in the front of the truck and they charged me a $10 cleaning fee if that's not money hungry I don't know what the fuck is I would never ever ever go back to that U-Haul place or recommend anybody that's the reason why they don't check you out when you get there the next time I'm going to stand there and wait till they check me out but oh there won't be a next time

lavone price 
Rating:
5.0

Customer did not leave a comment.

Jenny Williams 
Rating:
5.0

Awesome service, thanks again!

Brian Purdy 
Rating:
5.0

very professional and kind.

NICK ZENQUIS 
Rating:
5.0

Customer did not leave a comment.

AMBER PAULEAN RAMOS 
Rating:
5.0

Customer did not leave a comment.

SANYIKA HALE 
Rating:
2.0

I had a reservation guarantee and when i went to pick up the truck, they didn’t have it but said they didn’t honor the reservation guarantee.i had to get a smaller truck and take twice as many loads resulting in more miles and higher price

Robert Dunham 
Rating:
1.0

Experience was awful from start to finish. My first reserved truck was canceled because the location didn't have my size truck. Was able to locate a truck at a farther location. Everything was great til I looked at my statement. I was over charged 100 miles. Now I have to circle back and spend time recouping my money. Just a horrible experience.

Estel Davis 
Rating:
4.0

Customer did not leave a comment.

Rosa Bravo 
Rating:
5.0

Great experience and value. Thank you!

GREGORY KEVIN VAN STONE 
Rating:
4.0

Customer did not leave a comment.

Marguerite Fontana 
Rating:
5.0

You guys make renting uhaul trucks very easy James 👍

JAMES HENRY RIVERS 
Rating:
4.0

Customer did not leave a comment.

Tatiana Slavova 
Rating:
5.0

Staff were very very helpful and welcoming

ROBERT WILLIAM FERGUSON 
Rating:
5.0

I was very happy and very satisfied with the customers service offer to me. Was excellent customer service.

MILAGROS ALARBE CLAVANO 
Rating:
5.0

Everything perfect

JOSEPH M ZEIN 
Rating:
5.0

Customer did not leave a comment.

Christopher Somoza 
Rating:
5.0

Customer did not leave a comment.

ELMERITA TAGUFA 
Rating:
5.0

Customer did not leave a comment.

Sandra Gingery 
Rating:
5.0

Customer did not leave a comment.

ANDREW EASTON ADAMS 
Rating:
5.0

It seems crazy that U-haul charges mileage and then also requires you to fill the gas tank too. That seems like double dipping. The truck and service were fine though.

Gary Frederick 
Rating:
5.0

Nada todo excelente

federico garcia 
Rating:
2.0

Truck was so dirty. Trash from previous customer was till in cabin. Water bottles, papers, wrappers. Windshield was caked with bug guts. Horrible experience. I have never rented such a U-Haul of this manner. Unacceptable.

AARON THOMAS RIVERA 
Rating:
5.0

Super helpful and friendly, made moving easy and fast!

ANDREW LEONARD PATTERSON 
Rating:
5.0

Staff friendly, courteous, and attentive. Well done

SANDRA BECKER 
Rating:
5.0

Customer did not leave a comment.

Tyler Ross Shaffer 
Rating:
5.0

They were lovely to work with and when we needed the truck an extra day, very accommodating! I will use them again.

Laurajean Pittman 
Rating:
5.0

Everything is so efficient. You have the best team.I definitely recommend to my friends and family members.

William Mac 
Rating:
5.0

Customer did not leave a comment.

Carlito Mendoza 
Rating:
5.0

Customer did not leave a comment.

Dung Nhan 
Rating:
5.0

Justin was amazing and answered all my questions and made sure the process was easy for picking up. After my move I dropped the truck off and the owner of the business came out and said I could give him the keys which made my day a whole lot easier. They were both amazing people.

Tristan Starr 
Rating:
5.0

Customer did not leave a comment.

Amy Worthy 
Rating:
5.0

Customer did not leave a comment.

Jessica Swann 
Rating:
4.0

Customer did not leave a comment.

Ruth Jackson 
Rating:
5.0

Customer did not leave a comment.

Trina Clark Harris 
Rating:
5.0

Mayra was awesome!

Hazel Rose 
Rating:
5.0

Manager went above and beyond to make sure I got what I needed

Christina Whitney 
Rating:
5.0

Customer did not leave a comment.

NINA HORNE 
Rating:
5.0

Customer did not leave a comment.

Gilbert Tacan 
Rating:
1.0

Charge extra cleaning fee for having a truck for about an hour. Just pick up a sofa. Shame on that Justin guy.

Nadege Desravines 
Rating:
5.0

none. the customer service provided was awesome

Danilo Rosana 
Rating:
5.0

Always a great experience at this location.

Melvin Stovall 
Rating:
5.0

Customer did not leave a comment.

arthur song 
Rating:
4.0

Customer did not leave a comment.

Jasmine Hoke 
Rating:
4.0

Customer did not leave a comment.

Jo Coleman 
Rating:
5.0

Need to get those upper units with some air condintion, only downstairs unit working.

James Tyner 
Rating:
5.0

The staff is awesome!! Always helpful and very courteous ❤️

STACEY E. BRADFORD 
Rating:
5.0

Excellent customer service.

Melvin Stovall 
Rating:
5.0

Customer did not leave a comment.

Angel Diaz 
Rating:
1.0

Customer did not leave a comment.

ARTHUR TERRELL 
Rating:
5.0

Justin went above and beyond for me!

Alison Rachiell 
Rating:
5.0

Excellent from start to finish. Excellent, quick, and friendly customer service - Thanks to the entire team!

LARISSA NICOLE CVACH 
Rating:
5.0

Clear instruction for overnight drop off

Angel Hosier 
Rating:
5.0

Customer service was great from pick up to drop off. We live near this uhaul and will definitely recommend this location to our family and friends.

Carmen Omarimuhammad 
Rating:
5.0

Customer did not leave a comment.

floyd oxborrow 
Rating:
5.0

Customer did not leave a comment.

Christopher Gonzales 
Rating:
5.0

Customer did not leave a comment.

Jim Davis 
Rating:
5.0

Great service

VANESSA MARIE RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

JEFF PAPPAS 
Rating:
5.0

Customer did not leave a comment.

CHING SHUN CHOU 
Rating:
5.0

Absolutely nothing! Our experience was fast, smooth and completely hassle free. It made our small moving errand go quickly.

BARBARA ANN KOICH 
Rating:
5.0

Both employees were helpful and pleasant.

BENJAMIN S. BURTRAND 
Rating:
5.0

I would change Absolutely nothing

Simona Bradberry 
Rating:
5.0

Great and friendly service

Pall Axel Gudmundsson 
Rating:
5.0

Amables.

LUIS ALBERTO VELA-CASTANEDA 
No reviews have been submitted for this location.

Additional Services at this Location

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