El cliente no dejó un comentario.DEBRA Y.
Customer Reviews for Storage Depot
(Distribuidor de U-Haul del vecindario)
Burleson, TX 76028
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes a sábado:
9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Truck did not have a ramp, Also Drivers License should be able to be scanned onsite not text uploadedStuart S.
Charged me $70 for fuel and $20 processing fee. I don't understand what had to be processed.Richard S.
You all are fraud I rent you all the time and never in my life was I charged extra charges I want my $55 back only drove the vehicle for 6 miles and put a gallon of gas in it it didn't move the gas gauge and then you charge me $20 for dropping it off late at night if I knew that I would have brought it back in the morning the man said I could bring it back in the morning that's 24 hours not even 24 hours I want my $55 backSarah T.
El cliente no dejó un comentario.William M.
Very friendlyELLEN NEFF M.
El cliente no dejó un comentario.PHILLIP S.
No improvements necessary, it was a joy doing business there.Steven M.
El cliente no dejó un comentario.Patricia M.
El cliente no dejó un comentario.Ronald K.
El cliente no dejó un comentario.Tammy W. | Overall Experience
The drop off location was closed when we dropped off the truck. The online drop off form was malfunctioning and would not find our location.Patrick G.
Fantastic experience! This storage facility is fabulous! Very professional and well kept! Highly recommend!!Irene W. | Overall Experience
Staff is very friendly and always there to help. Everything I needed they had. Set me up to get the u haul I needed in timely manner. I will most defiantly recommend this storage facility.Robert G. | Overall Experience
El cliente no dejó un comentario.anthony H.
Charge the correct amount for the truck rentals.MICHAEL G.
Great storage facility. Staff is very friendly and professional. Facility is always clean.JOHNNY P. | Overall Experience
The app is not working and we spent an hour trying to upload a photo after a tiring move trying to return the truck. Had to wait 15 mins on phone to talk to someone who said that the app "glitch" was mentioned in the contract. How about mentioning it IN THE APP.Goncalo M.
El cliente no dejó un comentario.Mandy B.
Staff was always greatMichael M. | Overall Experience
Will never work with this company EVER again. They made me move out of my storage unit because the business in front of it needed it. They said they would help me move to another unit. Was there anyone there on the day I told them I would be there??? Absolutely not. Was the storage unit more than 2 doors down like they originally told me? Yes. I ended up moving out and I deserve a prorated rate due to them making me move out. Do you think I received that? Nope. NEVER WORK WITH THIS COMPANY. I refuse to ever again. Worst customer service and they continually lie.Aimee B. | Overall Experience
El cliente no dejó un comentario.Micah B. | Overall Experience
El cliente no dejó un comentario.Edward W.
Dolly was not in truck and none available close to me. When I returned the truck one of the storage units was open and it was packed with dollies.Cyrena B.
Moved because price went up again. Other than that they are nice.AMANDA R. | Overall Experience
Staff was very helpful!CAYDEN W.
Truck kept swerving to the right and once jerked to the rightFernando T.
El cliente no dejó un comentario.Lori W. | Overall Experience
El cliente no dejó un comentario.Derick H.
Truck has a engine light on idle rough but overall good serviceJason M.
I have been very pleased with your servicesCALVIN H. | Overall Experience
El cliente no dejó un comentario.Lisa G.
El cliente no dejó un comentario.EMIL S.
Possibly a little more parking upon return, but otherwise nothingScott G.
Ok place to take back truck to a storage facility. People were nice , told us that they don't refund money when you pay in cash.MICHAELJ K.
El cliente no dejó un comentario.Nellie Ann W.
Office staff are great and work well as a team.Travis F. | Overall Experience
Mary Ann and Brandy were always helpful and friendly. The facilities were kept clean and maintained as was a great value. If in town with a storage need again, Burleson Storage Depot will be my go to...George (Rus) A. | Overall Experience
El cliente no dejó un comentario.Cedric D.
Most personal staff who accommodated all my needs.TERRY V. | Overall Experience
The advertised prices were a lie. Thinking we'd spend $30 at most for a 10' uhaul but actually spent over $100. Also the uhaul we had had a crack in the windshield and the passenger door wouldn't shut all the way.Tykiria H.
Great service and friendly people.ROBERT A. | Overall Experience
When I was done went to office to let someone know I was moved out and had sweep up no one was in the office doors locked so had to call and stop my auto payment over the phone. Hopefully that is done.Jane R. | Overall Experience
El cliente no dejó un comentario.Eric W. | Overall Experience
El cliente no dejó un comentario.David K.
When I no longer needed the unit, I stopped by the office and spoke to Brandy about the move out process. She explained the process very professionally. The day I went to remove my items and sweep the unit, Brandy stopped by and thanked me for my business. I definitely recommend the Burleson location.CURTIS D. | Overall Experience
Excellent service!Gary J.
The website was misleading, I needed to rent a truck for 24 hours to move, Online quote told me $54 so I made the reservation. Get to the store and it was $166.00! Sticker shock! I was backed in a corner and had no other choice so I had to pay it, but really feel like it was bait and switch. However, the sales lady at the counter was super nice and friendly. Had an amazing attitude and was super helpful.Kathryn R.
El cliente no dejó un comentario.KEITH H.
El cliente no dejó un comentario.Annie M.
Keep doing what you are doing. Great job and good people.Ron B.
El cliente no dejó un comentario.David B. | Overall Experience
El cliente no dejó un comentario.Kathy B. | Overall Experience
First the size truck I reserved was not available then 1 hour before my pick up time I was informed that there was no appliance dolly available. This had been reserved days in advance and was a key piece of equipment for the move. Very disappointed in the overall experienceValentino R.
No space to park truck! No signs that show that key should be left through slot in the door! Took forever to find it!Lucas M.
El cliente no dejó un comentario.Luanne B.
El cliente no dejó un comentario.shonda c. | Overall Experience
First time to use the self check-in via the app and it was very easy and I appreciated the convenience in allowing me to drop of truck after the business had closedJames M.
I will never rent from Uhaul again. The online process seemed easy and efficient. The actual execution was not. I initially felt I was paying a premium just to rent a truck, dolly and blankets from 8am-5pm. But, I figured the price would mean everything would meet a standard of excellence. I was wrong. I was made to go to 2 different locations on moving day because the location I ordered the truck from didn't have the blankets I ordered. I ordered the truck from there because they opened at 8am. The blanket location opened an hour later. When I arrived at the 2nd location, they had refunded my previous blanket order and it took 30 MINUTES to figure out how to charge me again. I actually left the girl while she figured out how to get me the blankets, and went to run another errand, and had to wait even more when I returned. Uhaul is also very very concerned about getting every nickel from their customers. I later recieved a bill for $4 because we went over mileage! The changes, multiple emails and phone calls during the day of my move really added a lot of stress to an already stressful day. I will be sure to use another company next time I need to rent a truck.Thomas E.
El cliente no dejó un comentario.Joel S.
El cliente no dejó un comentario.Cynthia L E. | Overall Experience
El cliente no dejó un comentario.April R.
El cliente no dejó un comentario.Debra T.
My overall experience at Burleson Storage Depot was very good. The staff was very pleasant and helpful. The facility was very clean, secure and well lighted. I will definitely use them again when the need arises.Denton J. | Overall Experience
Truck wasn't ready to leave when I arrived. I ended up having to go into office to find out truck was somewhere in the back of the storage area. Once I got there and confirmed the number it said I needed the keys from a pickup box at office so I had to walk all the way back with all my bags and found out there wasn't a box the front desk clerk had to view my is and then found the keys for truck assigned to me so it really isn't contactless checkout as they don't follow the online procedures. It took 40 minutes to go back and forth before I could get on my way. They didn't seem organized to have pickup reservations up front and ready to go. So maybe they could work out a better contactless procedure at that location. Truck was great though and drop off return was super easyKathleen Megan M.
El cliente no dejó un comentario.Kraig K.
El cliente no dejó un comentario.Kayla A.
They were super helpful and sweet.Susan R. | Overall Experience
Excellent experience definitely recommendVena D.
El cliente no dejó un comentario.Jeremy R. | Overall Experience
I will definitely recommend this storage facility to my friends and family. Thanks TomThomas R. | Overall Experience
I believe everyone of these trucks need a backup camera installed. Every passenger vehicle on earth comes with one nowKeith L.
El cliente no dejó un comentario.GENA M.
El cliente no dejó un comentario.Adam L.
El cliente no dejó un comentario.Nicole D.
Easy access in/out of location. Well maintained trucks & excellent customer service.Rual M.
This place is great!BOBBY H. | Overall Experience
Lady that assisted me is Great! Very nice to work with and very helpful. Truck was good but last user had dropped chips on floor and left water bottle, everything else was great Thanks,Todd H.
Everything was perfect. The customer service rep (wish I could remember her name) was completely helpful, friendly and professional.apryl G.
Excellent experience!!JUSTIN C. | Overall Experience
The truck could have been cleaner. Maybe provide some wipes for us to sanitize given the current covid situation.Ian P.
El cliente no dejó un comentario.Blain B.
Keep up the excellent customer service. This is my second time renting from Storage Depot in Burleson.tony O.
El cliente no dejó un comentario.Jason R. | Overall Experience
We were treated rudely starting with a 6:15am text message, followed by an extremely rude, non-informative, phone call.James T. | Overall Experience
Very friendly and very accommodating.Jay S. | Overall Experience
No problems here. Infact they were great!Jonathan J. | Overall Experience
Great storage facility!!! Staff was always friendly and willing to help with anything. Would definitely use again.LORELEI M. | Overall Experience
Great customer service. Very friendly and knowledgeable staffBryan A.
Have employees on location when customers are picking up and/or returning equipment.Cody O.
El cliente no dejó un comentario.TERRY G. | Overall Experience
They messed up the whole order by giving us a smaller truck than what we had needed and reserved, No furniture dolly like we had ordered, the biggest thing was it was reserved for 6 am November 7 ( today) and they had is down for hand pick up meaning we had to wait until they opened at 9 when we had reservation for mobile order at 6 an. Totally messed up the schedule and plans for the day.Erik M.
App isn't user friendlyClifton F.
super friendly lady that work upfront. i showed up at closing time and she could have easily said come back tomorrow. she was helpful and friendlyROEL R.
we had problems with the payment for the truck. We paid when we reserved it but the girl charged us again and would not listen when we told her we were double charged.Jacob M.
No parking available for customers vehicle. U-Haul truck I had to pick up was parked too close to another one and I could hardly get out safely.DAWN G.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.Daniel D.
I loved the contactless service. The website was nice. It was nice to have a uhaul at a place i was familiar with.Shannon P.
Was supposed to be remote pick up when I got there was no lock box and office was closed. I went through the online process was approved while waiting on an attendant to show up to give me the keys. After being approved and having to wait the attendant did not want to give me the keys telling me the reservation was not for me . I showed her the approval that clearly had me listed as an approved driver she still argues that it was not my reservation she called uhaul they confirmed that I was approved and to give me the keys she argued with them for 10 mins and finally handed over the keys with a snide remark hope your day gets better . Never will I use this location againLOWELL B.
El cliente no dejó un comentario.PATRICIA M.
I called to verify cost and payment process twice and was told the same thing twice. About making final transaction in cash so it would apply to my credit card. Then onsite the ride black man told me this would not work like that. I know it's possible because I have rented at this location in the past. He was rude didn't provide any customer service and no explanation. I won't be back.Michelle I.
I ordered the 20' truck in advance from the Crowley store. I was informed Friday I had to drive to Burleson for the truck. More gas !!! I thought uhaul was supposed to deliver trucks where needed !!! totally wrong I guess. Will check out other companys if I move again !!! Very dissatisfied with my experience !!!JOHN K.
El cliente no dejó un comentario.James F.
El cliente no dejó un comentario.RANDY R.
It was very stressful the whole process. It took over an hour an a half to finally get truck.Silvia S.
We realize that Covid10 has affected everything, but the pickup process was very annoyingMichele S.
El cliente no dejó un comentario.Harry S.
My overall experience was great except for doing everything online I couldn't do that so Maryann at the rental place help me in every way possible if not for her I would have been lost she's the best & she also helped set it up online best at what what she did cuz I was horrible at everythingamber R.
El cliente no dejó un comentario.Dan H.
Great Team! Service exceeded expectations. Pleasant experience.Rick M.
The lady behind the counter was getting my truck ready when I got there before they opened. She let me, she did her thing and I was out of there in no time. When I dropped of the uhaul both ladies behind the counter greeted me kindly with a friendly smile and within seconds I was done. Awesome friendly service. Truck ran perfect also. Thank you ladies!!James F.
They were amazing!Anthony Shayne A.
El cliente no dejó un comentario.Richard M.
Everything at the store I picked the truck up went very well. My only complaint is the online process of renting a U-haul. It is not a very user friendly website, sometimes finding what I needed to click on next to go to the next page was difficult. If I missed something I needed to enter it would delete everything on that page making me start over. The page where you offer movers to help was very difficult to find the link at top (which was very small) to skip and go to the next page.Daniel A.
El cliente no dejó un comentario.Terry H.
Well, the back gate gave me some trouble getting to latch so I could put the lock back on. It took me about 20 minutes in the dark to do it. It was probably my lack of experience.Ann R.
I made reservation online. I went in to office to pay for reservation and the office wasn't open. It stated online, that office opened at 9am. I got to storage place to find office closed.roderick b. | Reservación
El cliente no dejó un comentario.lisa H.
El cliente no dejó un comentario.BRANDI T.
Some of the 26' trucks have longer ramps than others making for a less steep climb. This should be an option when selecting a truck.Julie N.
El cliente no dejó un comentario.MARY A.
El cliente no dejó un comentario.Dontra B.
I would like to see the Uhaul app improved. It's too confusing.Kathy F.
Very nice PeopleDavid C.
El cliente no dejó un comentario.Daniel R.
Very friendly service.JILL S.
Excellent service!!Aneudy T.
El cliente no dejó un comentario.Matthew Y.
Nothing, perfect moving experience. Thanks uhaul!!!Matthew G.
El cliente no dejó un comentario.Stephanie S.
So I needed a cargo van and the one at the location was not the one advertised on the website. Because the dimensions didn't match up so I was forced to rent a box truck and pay more money for that I needed to do. I've rented the newer style cargo van before and it was perfect for what I needed to move.Anthony H.
$.99/mile surcharge + gas is a bit excessive. Doubles the cost of the rental. I will look for other options for future box truck rentalsRuben M.
Very friendly staff! Smooth and easy move-in.April S. | Reservación
El cliente no dejó un comentario.Carolyn S.
Great location, clean and secure. We had a minor issue where we arrived after hours and the gate code we were provided did not work. We were eventually able to get a temp code for same day access.Samantha T. | Reservación
The ladies at the counter were really helpful and nice. Thank you for your help.anna v. | Reservación
OkLOU K. | Overall Experience
Friendly and helpful employees. Convenient location, very clean and very secure DOLORES L. | Overall Experience
Frendly personal at check in. Setback from gate - street way to short. You block traffic when trying to punch in acccodePrivacy R. | First Impressions
Mary Ann made it a pain free very smooth transaction! I would highly recommend this location to anyone!!Privacy R. | First Impressions
the lady was nice - felt lied to about sizeLISA P. | First Impressions
Pricing is highPrivacy R. | First Impressions
Clean units, friendly staff.Privacy R. | First Impressions
Very friendly staff! Clean and easy access to unitPrivacy R. | First Impressions
The storage unit was not big enough leaving us to find somewhere else as they were full.Privacy R. | First Impressions
Place clean easy to drive around, folks very helpful and friendly.Privacy R. | First Impressions
Great customer service. Very understanding.Privacy R. | First Impressions
Manager is great! The system doesn`t work well, however.Privacy R. | First Impressions
I moved in.Privacy R. | First Impressions
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