Customer Reviews for Storage Corral
(U-Haul Neighborhood Dealer)

112 reviews

550 N Industrial Dr   Camp Verde, AZ 86322

(928) 852-0099

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(928) 852-0099

550 N Industrial Dr
Camp Verde, AZ 86322

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Neina McCune 
Rating:
5.0

Donna was amazing! She went well above her job requirements to ensure everything went perfect. From the storage rental down to the uhaul rental later that morning. Thank you so much for everything Donna!!!!

Michael Berry 
Rating:
5.0

Donna was efficient and very professional

Rachel Reynolds 
Rating:
5.0

Absolutely outstanding customer service. You don’t need to change anything at this location. Thank You

PHILIP DEJONG 
Rating:
5.0

Donna was awesome! Thank you.

Lisa Gibbs 
Rating:
5.0

Donna did a great job. Very helpful and friendly.

Grace Kirkwood 
Rating:
5.0

N/A

ryan hirkala 
Rating:
5.0

Customer did not leave a comment.

Giuseppe Tambe 
Rating:
5.0

We did receive a phone call from someone at Uhaul requesting that we do not drop off here, but instead drive another 2 hours to Prescott to drop off the vehicle. This was an insane request, and we called the original drop off location, who was very gracious and said we could drop off at her facility.

Robert Kosslyn 
Rating:
5.0

Donna was very nice and helpful and professional.

Sandra Lopez 
Rating:
5.0

The agent was knowledgeable friendly and helpful

LISA POWERS 
Rating:
5.0

Easy return and the lady I spoke with on the phone was very nice and helpful

Denise Martinez 
Rating:
5.0

Customer did not leave a comment.

William Matthews III 
Rating:
5.0

Customer did not leave a comment.

Nicole Rowley 
Rating:
5.0

The lady at this location was extremely helpful and courteous. She deserves a raise or at least some recognition from the senior staff.

Frank Abeyta 
Rating:
5.0

Customer did not leave a comment.

Christopher Norwood 
Rating:
5.0

Customer did not leave a comment.

Christopher Norwood 
Rating:
1.0

The items we purchased (furniture covers, etc.) were not in the truck. The preparations for our order were not complete. The locks on the safes were not locked. Awful experience.

Austin Turner 
Rating:
5.0

Donna was not only very friendly and professional, but she was very understanding when due to work issues, I had to change my reservation (twice!) and then had to deal with severe monsoon in Phoenix which delayed my return! Donna, you are a Rockstar and I highly recommend this location to everyone for their outstanding service!

Cindy Gomez 
Rating:
5.0

Customer did not leave a comment.

Marcus Mask 
Rating:
3.0

Need more lights in surroundings, felt uneasy with the dark street.

Gregory Duke 
Rating:
4.0

Customer did not leave a comment.

NICK DOW 
Rating:
5.0

In & out in a jiffy! No improvement needed.

Ralph Hitchens 
Rating:
5.0

The staff was very helpful and knowledgable. The office was clean and welcoming. The truck was new, so very clean. Excellent service.

Lowell Carter 
Rating:
5.0

Customer did not leave a comment.

victoriay naylor 
Rating:
5.0

Customer did not leave a comment.

NICOLE DONOVAN 
Rating:
3.0

Customer did not leave a comment.

TIRZAH JIBSON 
Rating:
5.0

The two people we met at this location were so helpful and friendly. We will certainly do business here again!

PETER MARCOV 
Rating:
4.0

Customer did not leave a comment.

Sean Cooke 
Rating:
5.0

You needed new windshield wipers on truck

sharon watkins 
Rating:
4.0

Thanks for the challenges the computer like to give but yet efficient to get it done and figured out the problem thanks storage corral

CATHY NELSON 
Rating:
5.0

Excellent Service!!

Brad Curtis 
Rating:
1.0

I had to wait two hours before someone helped me get the truck I had rented. This after I couldn’t get the truck at the location I had preferred. I had to drive an hour to the location to pick up the truck. In all the years that I have used U-Haul I have never experienced the issues that I experienced that I did with this move.

Brian Reinke 
Rating:
5.0

Before I dropped the U-Haul I stopped and put fuel in it said it was at a full tank for over half a block and return the U-Haul and the guy behind the counter charge me $20 for fuel saying it was only at 3/4 of a tank this is just wrong I have the receipt proof of purchase of gas. When we returned the U-Haul no one was there and when they showed up the lady had an attitude and the gentleman was more concerned about the cops that were there to do an inspection on a vehicle they had and was more concerned about that than checking us out

CASSIE STREAN 
Rating:
3.0

Fix the app, so that it can actually be used for drop off.

Robin Bernett 
Rating:
3.0

The seat belt mechanism was broken; I was contracted to pick up the truck in Cottonwood and irritated when I had to pay for extra mileage. I had to access the vehicle using my phone, don't know if the allowed mileage was reduced because the location was closer to my destination.

fred hartshorn 
Rating:
5.0

The owners made our experience super easy & they are very friendly.We will be using them for all our moving needs!

DARA BLACK 
Rating:
5.0

Extremely nice and helpful! Thk you very much

JOHN PARKER 
Rating:
3.0

Like many rural businesses, better broadband and wireless phone coverage is needed, for all major phone carriers, in order for services like UHaul's remote check in/check out process to be effective.

JASON W BROOKS 
Rating:
4.0

Check in and out mileage more carefully. At .79 cents a mile it can really add up. There was a 11 mile discrepancy on our bill. It's our word against theirs, but our money!

leslie quigley 
Rating:
5.0

Nothing the lady at this location sorry I don't know he name was Absolutely amazing. So helpful she needs a huge raise.

ROBERT LESLIE 
Rating:
5.0

Melanie was easy to work with and made my experience pleasant

MARIA RUIZ 
Rating:
5.0

This is our 2 nd time using this location.the staff are beyond helpful and friendly.Recommend them to everyone in this area.

VICKKI JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Grant Overson 
Rating:
5.0

Let customers know that if you pick up at the desk, you cannot return via the texted link. Very nice people, helpful and pleasant.

SHARON PANNELL 
Rating:
5.0

Customer did not leave a comment.

Tom Bobak 
Rating:
5.0

Customer did not leave a comment.

SZILVIA HUNT 
Rating:
5.0

I am sad to hear this location will no longer rent the small trailers as we have rented them several times.

KAREN COLE 
Rating:
5.0

NICE PEOPLE AND HELPFUL

SHARON MCQUESTION 
Rating:
5.0

This was the most amazing experience. They were very kind and helpful.

Amy Nauman 
Rating:
5.0

Customer did not leave a comment.

SHANE HAMMER 
Rating:
5.0

Melanie and Sean (sp?) from Storage Corral Camp Verde were excellent....Melanie really went out of her way to help us sort things out. We picked up Saturday evening around 6pm, even though our rental had been set up for Sunday morning at 8am, and this apparently was a problem... Melanie had told me that it would be no problem to pick up Saturday evening, but apparently the mobile app check-in will not allow you to check in before the time stated in the contract setup. So, we were at Storage Corral at 6pm or so Saturday, which was after hours for Storage Corral, and so we were on our own with the mobile-app check-in. First of all, I've got to say the app user interface/user experience really needs to be improved and simplified. Secondly, it was dark and windy and so trying to view the images of the truck on my phone to verify or dispute whether there was damage not shown in your photos-- this is really hard to do....I could not zoom in on the photos, and there DID appear to be an obvious red paint scuff on the drivers side of the truck box, which I did not see in the photos-- but by the time we had finally managed to get through the complicated mobile app check-in we had been in the Storage Corral parking lot in the dark and cold for almost an hour, and I was very afraid to dispute the photo because I thought it might cancel the truck rental, and I needed this truck for the next morning, so I took photos of the red paint scuff and went ahead and accepted it even though I couldn't tell in the little mobile app photo whether that scuff was already noted. FINALLY, and most importantly, we would not have been able to even get into the mobile app check-in if it were not for the amazing and extraordinary efforts of Keirstin Parker at the Uhaul location in Anthem, AZ just north of Phoenix....Uhaul Moving and Storage of Anthem Way, 42301 N 41st Dr, Anthem, AZ 85086. It was 6:45pm and we were having NO luck at all getting into the check-in on the mobile app (because it was before 8am on Sunday morning when the actual check-in had been set) and we had made several calls for help and had been on hold with Uhaul national number for like 20 minutes, and so we had the idea to call another Uhaul location because we thought maybe if we could get a human on the phone, they could go into the system and change our pickup time to NOW. We got lucky-- Keirstin at the Anthem Way location answered the phone and was still open at 6:45pm...closing in 15 minutes....and she very happily and nicely went WAY, WAY, WAY, WAY above and beyond the call of duty to hold our hands on the phone and fix the pickup time and guide us through all of the (complicated) 'Alternate Contact Verification' stuff you guys have to do and wait for the phone calls to verify, and then get through the check-in and pickup process....This took here until after her closing hours to fix, and she even called us back after we got the truck to see if we were ok! That was really wonderful, and obviously Keirstin is a great person, and wow that kind of customer service transforms the image of the brand of a company like Uhaul dramatically in the minds of customers like us. We think that Keirstin should be given some kind of medal for exemplary service....it was amazing how, with less than 15 minutes before closing, she took our problem on like we were family and took ultimate personal responsibility for making sure we got what we needed. I don't think I will ever forget it-- it was so helpful to us, especially at a time when we're moving and overwhelmed with things we have to do. So thank you so much Melanie and Sean, and THANK YOU KEIRSTIN!!!!!!!! We're so grateful.

Scott Vacek 
Rating:
5.0

Melanie and Bob were super nice and helpful. I t was the cleanest U-Haul business that I have ever been to. Our truck was a new truck with only 500 miles on it. I would recommend them to everyone!

Kathleen Hunter 
Rating:
5.0

This was the easiest and fastest transaction I have ever had with U-Haul. Outstanding service!!

Marshall Beach 
Rating:
5.0

Customer did not leave a comment.

MELANIE HEILBRUN-WALKER 
Rating:
5.0

Customer did not leave a comment.

Robert Haulot 
Rating:
5.0

Aftr being skunked at three previous UHAUL locations, these folks finally got van for me. . Beware! MakeingV a "reservation" on a UHAUL truck in the Verde Valley is not really a reservation until less than 32 hours prior to pick up time. According to VV dispatch, prior to that timeframe, what you think is a reservation is just a "requiest for a reservation." I had to rent the truck for 4 days in order to bee certain to have it on the day the movers were scheduled.

Pamela Reay 
Rating:
5.0

We have rented 3 or 4 times here recently and Shawn and Melanie are always very helpful and professional. We have no issues ever with equipment and will certificate use this location for all of our moving needs and storage needs.

KAREN COLE 
Rating:
5.0

Great people and proves shopping around pays off.

Judy Gilbert 
Rating:
5.0

Customer did not leave a comment.

Michael Robling 
Rating:
5.0

They called me to let me know where they were located. VERY helpful!. I would recommend to them to family and friends

VYVYAN ROSS 
Rating:
5.0

We rent a storage unit here and have rented a large truck and now a van. Melanie and her husband are a delight to work with and we never have any issue with the equipment. It is a joy so have such professionals so close.

KAREN COLE 
Rating:
5.0

Customer did not leave a comment.

Maryland Goodale 
Rating:
1.0

I have pics of when I picked up on the fuel and when I droped off and I actually had About 10 dollars more gas in the van when I picked up and they are saying I didn't so we are disputing the charge on my credit card that's the problem with big corporate they require your credit card so they can screw you any way they want but I don't get a response from them when they said I will dispute my credit card that's my way of getting even for them trying to rip me off

RONALD LOCKWOOD 
Rating:
5.0

Customer did not leave a comment.

Joseph Sager 
Rating:
5.0

Amazing experience. It nice to be treated with friendly faces and respect. Thank you storage corral

Kimberly Anderson 
Rating:
5.0

Customer did not leave a comment.

Gene Schneider 
Rating:
5.0

Customer did not leave a comment.

Thomas Baker 
Rating:
5.0

Customer did not leave a comment.

Mark Weiland 
Rating:
5.0

The experience was great! We already have a storage unit there so they knew us. The truck was easy to handle, clean, and super easy to pick up and return. Thank you!!

KAREN COLE 
Rating:
5.0

Melanie could not have been more kind & help. The only issue was being told I could return the truck & car hauler to any U-Haul place. When we went to 32nd Street & Thunderbird, they would not accept them & said I needed a specific address.

Debora Davis 
Rating:
5.0

Customer did not leave a comment.

TRANQUILINO VALDEZ 
Rating:
5.0

Customer did not leave a comment.

CARL WOODALL 
Rating:
4.0

Customer did not leave a comment.

NANCY GIGGY 
Rating:
5.0

Customer did not leave a comment.

Deborah Menig 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER HULL 
Rating:
5.0

Customer did not leave a comment.

Phillip Satterlee 
Rating:
5.0

but you missed up I went to the first location where I was to pick up the van what a night mare, we did the app and when we did all that they text go to the counter to get your key the building was empty we called u haul and told her there were only lock boxes 45 min. later she told us they for got to put the key in the box , then we had to drive to another location and gave us the wrong location, we received the new address and they were very nice and felt very bad for what we went threw. I will be calling you on Mon. to solve this you made me very late will talk to you on Mon.

David Weis 
Rating:
5.0

Customer did not leave a comment.

CANDICE LINCOLN 
Rating:
5.0

Customer did not leave a comment.

CANDICE LINCOLN 
Rating:
5.0

Customer did not leave a comment.

ERNEST KANZLER 
Rating:
5.0

We have several choices in our area, but will always go to Storage Corral first. Sean and Melanie are the friendliest and most helpful people we've ever dealt with for trailer rentals. Highly recommend them to anyone!

David Miller 
Rating:
5.0

Very efficient and quick to get things done!!

Sussi Bevans Saber 
Rating:
5.0

Melanie is wonderful,very friendly and helpful

LAURA COX 
Rating:
5.0

Keep doing what you are currently doing. I couldn't suggest an improvement.

Craig Bosley 
Rating:
5.0

Great service very nice workers

Jillian Picciolo 
Rating:
5.0

Very pleasant & helpful.

Debora Davis 
Rating:
5.0

Excellent experience!

RobertR Foltin 
Rating:
5.0

Everything was perfect from the price to location and availability of what I needed. Would definitely recommend this location!

Jennifer Wolf 
Rating:
5.0

Uhaul personnel at Storage Corral in Camp Verde are awesome. They are really pleasant to deal with and even secured equipment that I needed from another location and got it to their location so it was easier for me to pick up. Great experience.

thomas salvatico 
Rating:
5.0

Nice people

Tracy Rasta 
Rating:
5.0

Customer did not leave a comment.

Jason Haidet 
Rating:
5.0

Very decent people.

Paul Wright 
Rating:
5.0

Good people

Carol Pendergast 
Rating:
5.0

Nice people!!

Janet Griffen 
Rating:
5.0

Keep up the good work!

Monica Mason 
Rating:
5.0

Always a good experience renting from Sean and Mel. Friendly service and they do everything they can to accommodate our needs. We have locations closer, but go to them first when we need a rental.

David Miller 
Rating:
5.0

We have other Uhaul locations closer to us, but our first choice for rentals is at Storage Corral in Camp Verde. Sean and Mel are super friendly and make the whole process painless. I highly recommend this location! Joyce Miller

David Miller 
Rating:
3.0

Old dirty truck. Check engine light on indicating poor maintenance Forced to pickup truck in another city 20 miles away from request. Scheduling department is not focused on customer needs. No knowing where to pickup the truck until 24 hr prior is ridiculous.

Mark Thompson 
Rating:
5.0

Sean and Mel are always so friendly. I can rent from 2 locations closer to me, but I will always go to them first for the friendly, efficient service. Sean always hooks up the trailers, not all locations do that! I would not hesitate to recommend this location to anyone!

David Miller 
No reviews have been submitted for this location.

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