Comentarios de los clientes para Storage Center of Craig Ranch

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Storage Center of Craig Ranch

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Joe H.
Clasificación:

Great experience

Michael C.
Clasificación:

El cliente no dejó un comentario.

Carlos C.
Clasificación:

Overall, good experience. My only comment is not so much related to this location but with the online experience. It seems that some of the things you have to do at pickup (via smart phone) e.g. photos of yourself and driver's license, can done prior to pick up. You end up wasting time doing that when you are trying to get the truck.

Arunachalam S.
Clasificación:

El cliente no dejó un comentario.

Laura H.
Clasificación:

My ins agent told me I was covered for any damage to the rental but I felt forced into paying extra for your coverage due to the threat of charging my card immediately for any damage up to the full cost of the truck. That feels like extortion and it's wrong.

LAWRENCE B.
Clasificación:

mileage rates seemed to be very high.

Cash N.
Clasificación:

Fuel tank capacity is no where easy to see. (I now see it on my receipt but couldn't find the capacity while I was trying to replace used fuel) there's a bunch of stickers all over the dash. Add capacity to one of those stickers. It's crappy that the fuel gauge doesn't move with the key on (engine off) to see how full it is while refueling. I put over 1/2 tank of unused fuel back in the truck. Complete waste of $30

Kimberly P.
Clasificación:

El cliente no dejó un comentario.

Anita O.
Clasificación:

Everything was perfect.

Roy H.
Clasificación:

The equipment was dirty both on the exterior and interior of the cab. In these days of COVID 19 there is no way a truck interior cab should be nothing less than spotless and sanitized.

Gustavo A.
Clasificación:

El cliente no dejó un comentario.

Walter W.
Clasificación:

Nothing at this time the experience was well worth the money. The customer service representative at that location was the best I ever dealt with, he was very knowledgeable and kind.

Kenneth H.
Clasificación:

Very happy with the service we received ( the truck rental). We also have a storage unit. The premises are clean and air conditioned. Highly recommend this facility if you have storage or moving needs.

Sherry P.
Clasificación:

Absolutely easiest pick up. Top notch experience

michael N.
Clasificación:

Easy to get setup and pick up equipment even if store not open yet you still can get your truck nice staff and they kept you safe with touchless service if your worried about Covid

Bridget H.
Clasificación:

El cliente no dejó un comentario.

Anandhakumar P.
Clasificación:

El cliente no dejó un comentario.

Donald B.
Clasificación:

Very convenient; great service

Chandrasekhar P.
Clasificación:

I have rented uhaul truck, they gave the truck keys after signing agreement, when I entered truck I see that there is some drink cup in cup holder, I left as-is, after driving for few hours I see that there is some sauce bottle under passenger seat, due COVID situation I prefer not to touch those and left as-is while dropping truck. Nextday I was charged with cleaning fee for not removing that drink cup and sauce bottle. I went to manager, he is very rude in response saying they handled over me clean truck On my way back I cautioned one more renter about cleaning he also said there is something left under. He thanked me and went back and removed those

Dan C.
Clasificación:

El cliente no dejó un comentario.

Sheena S.
Clasificación:

Nothing needs improved. It was a pleasure renting from this location. I rented a Budget truck the day before and it was a completely different experience. I'll be using U-Haul from now on based on the friendly staff and ease of renting.

GARRETT O.
Clasificación:

Great experience!

CHRISTINA H.
Clasificación:

El cliente no dejó un comentario.

Jeffery C.
Clasificación:

El cliente no dejó un comentario.

CHRISTY C.
Clasificación:

El cliente no dejó un comentario.

Ayaril L.
Clasificación:

Include the tools if these are offered. Utility doll was not included even though I paid for it.

Johnny C.
Clasificación:

The dolly in the back of the truck had the green zip tie broken when I picked up the truck.

Gregory J.
Clasificación:

El cliente no dejó un comentario.

James W.
Clasificación:

El cliente no dejó un comentario.

Rebecca J.
Clasificación:

Pick up was confusing, I tried to do mobile pickup. When I wasn't sure if I did it right I went to ask for help inside but no one was there. The key to the truck was unlocked so I assumed that it was done correctly. But apparently there were a few steps that needed to be done, and I wasn't aware until AFTER returning the truck. Turns out that the key to the truck I rented was not even locked up, so anyone could have taken it, fortunately I was the one who did so I wouldn't recommend this location. If you yell at someone for taking the keys maybe make sure the keys are secured in the first place. I never rented a u-haul before and as stressful as the move was to begin with, I don't believe that I'd want to ever rent a u-haul (from this location again)

Scott S.
Clasificación:

I could not be more pleased with the top notch service here. Very friendly, prompt, and efficient service. I will be coming here any time I need U-Haul products or services.

Timothy B.
Clasificación:

I got my truck quickly and the guy was friendly so from that stand point the location gave me a way better experience than a typical u haul. However I drove to a building less than 400 feet away and made two trips to a dumpster maybe 200 feet from there before returning the truck. I didn't refill the gas because I really didn't go anywhere. According to his reading it said I went two miles. I didn't go more than a quarter mile yet I was charged $7 for gas because the needle (which shouldn't have moved at all) was apparently not all the way touching the F for full according to him. I was give. The chance to get gas but I was low on time. Either way I'll just rent a Penske Truck from Home Depot from now on. I drove much further in one of those and wasn't given a bogus charge. I'm sure it's your policy more than his fault so I'm not using u haul again.

John S.
Clasificación:

El cliente no dejó un comentario.

KHALID C.
Clasificación:

El cliente no dejó un comentario.

Roxy S.
Clasificación:

Truly amazing service and pricing and a great location

Mark F.
Clasificación:

Great customer service and communication.

Tyiesha G.
Clasificación:

El cliente no dejó un comentario.

Phuong T.
Clasificación:

El cliente no dejó un comentario.

Timothy M.
Clasificación:

El cliente no dejó un comentario.

Kimberly A.
Clasificación:

El cliente no dejó un comentario.

Marcus H.
Clasificación:

The manager Sherry was a First Class Professional! Super kind lady AAAA+ for customer service!

Brian C.
Clasificación:

El cliente no dejó un comentario.

Joy B.
Clasificación:

Everyone was very helpful and kind. Made the process quick and easy. Thank you!

JOHN S.
Clasificación:

I was going to do a self checkout but the management was so fast I was out in a jiffy! Clean truck with no issues all the way to Houston!

Barry B.
Clasificación:

This location maintains the U-Haul tradition of excellence in product, service delivery, efficiency, and consistency...When needed, "I shall return"...thank-you...

Dennis C.
Clasificación:

El cliente no dejó un comentario.

Susan B.
Clasificación:

I am still waiting for a manager to contact me regarding the horrific experience I was put through due to Uhaul changing up my reservation. I submitted a complaint yesterday but have not been contacted. My phone and email are on file in my contract. These events have NOTHING to do with this location. I am just taking the opportunity to let someone else know I am waiting for a response and action from your company.

Sharon R.
Clasificación:

The truck was fine but not clean. There was no trash just dirty inside.

Walter M.
Clasificación:

Nice people and made it VERY EASY!

John R.
Clasificación:

El cliente no dejó un comentario.

Prathap A.
Clasificación:

El cliente no dejó un comentario.

Gevanna J.
Clasificación:

El cliente no dejó un comentario.

David L.
Clasificación:

The location was great, but the actual Uhaul website kept returning errors all day and was giving the rep at the location problems too. When returning the truck, I went through the entire return process to get an error when trying to submit. Everything was great, except the Uhaul check in and check out process on their website, which was a nightmare and wasn't working.

James W.
Clasificación:

El cliente no dejó un comentario.

Andrew B.
Clasificación:

El cliente no dejó un comentario.

Lavictoria M.
Clasificación:

The man that helped me was very nice and effecient.

Jessie M.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

The inside of the truck had loose nails and screws, plus there was a lot of sand of the floor. I asked the facility for a credit; they said to contact you.

Anthony O.
Clasificación:

I see no area to improve on. Service was satisfactory. Equipment was at its best. Excellent customer service. Stress free pick up and drop off procedure. Good Job.

Sharon R.
Clasificación:

It was quick and easy and planning to get a cargo van in September

Brittney W.
Clasificación:

Best U-Haul experience I've ever had! And I move every year

Robert R.
Clasificación:

El cliente no dejó un comentario.

Natasha R.
Clasificación:

El cliente no dejó un comentario.

Chera W.
Clasificación:

El cliente no dejó un comentario.

Maureen H.
Clasificación:

El cliente no dejó un comentario.

CHAKRAVARTHY B.
Clasificación:

El cliente no dejó un comentario.

Daniel M.
Clasificación:

El cliente no dejó un comentario.

Jeff G.
Clasificación:

Make renting misc. equipment paperwork less!!!

Patricia G.
Clasificación:

As always, they are the best folks you could hope to deal with!

Patricia G.
Clasificación:

They were fantastic, great experience, highly recommend!

Keith H.
Clasificación:

This was the worst U-Haul rental I have ever experienced. I use the mobile check in app because of convenience and speed. That doesn't work when the truck isn't in it's designated location. The lady that assisted me insisted on taking over the check-in. Instead of looking for / retrieving the truck that was already assigned, she insisted in putting me into a truck that was in the outside parking lot. She finished the rental documents, then couldn't find the key. Pause five minutes while we search for the key. So we get the key and go to the truck and it is filthy. Speaking with the husband later on, it had just been returned and wasn't ready to be rented. Obviously. I was pressed for time and took the truck as-is. And as I was rolling out, I notice that the fuel level isn't correct either. It was close to 1/8th tank less than what was on the rental doc. Oh yeah, the lady forgot to hand me the rental documents. She had left them on the counter while searching for the key. I was pressed for time and didn't recall. I will never rent from this location again and I don't recommend it to others.

linda S.
Clasificación:

El cliente no dejó un comentario.

kenneth T.
Clasificación:

Nothing at all a. Our experience was wonderful. Very clean units and the personnel on sight were great to work with

Randy C.
Clasificación:

El cliente no dejó un comentario.

toni R.
Clasificación:

Everything was great.

Meng S.
Clasificación:

El cliente no dejó un comentario.

Michal M.
Clasificación:

El cliente no dejó un comentario.

Amburleeann G.
Clasificación:

El cliente no dejó un comentario.

Bradley G.
Clasificación:

El cliente no dejó un comentario.

william B.
Clasificación:

El cliente no dejó un comentario.

Gary R.
Clasificación:

Easy check out and return. Rental van in excellent condition.

JOSEPH A.
Clasificación:

I've rented from Uhaul every time I've needed a moving vehicle. Yesterday I rented and the fuel gauge was a smidge below 3/4 full. I traveled less than 10 miles and I have a receipt for putting gas into the vehicle and when returned it was at the same location and actually closer than before. When the gentleman and I discussed the gas before I left he said he couldn't mark it just below. But when I received my bill today it was marked at 11/16 full. Which is between 3/4 & 5/8. I was charged $6.80 for fuel. Which is over two gallons plus the gas I put in, for a total of 10 miles...doesn't add up. Plus I saw I was charged for each 10th of a mile. Well I actually checked the vehicle out at 30803.9, I didn't go back in and complain although that's another .069 cents extra charged too me. Yes I'm pretty irritated. I made a phone call to the gentleman this morning and he was at the bank. I still haven't received a phone call back from him.

Rajesh H.
Clasificación:

The initial odometer reading was lower than what it was showing and the final reading was recorded higher so that the total miles ran showed up higher and had to pay more that what it was driven for.

Lauren S.
Clasificación:

Have the equipment that we reserved and if you dont, call and help us arrange to get that equipment BEFORE PICKUP AND BEFORE EVERY LOCATION IS CLOSED.

Harold M.
Clasificación:

El cliente no dejó un comentario.

Donald C.
Clasificación:

The receiving staff was very accommodating, courteous and quick in giving us the desired van we booked for the move. The return was just as pleasant. Hope all the UHAUL locations treat their customers the way they did.

shiju T.
Clasificación:

El cliente no dejó un comentario.

Perumal T.
Clasificación:

El cliente no dejó un comentario.

Sarah G.
Clasificación:

El cliente no dejó un comentario.

Justin S.
Clasificación:

El cliente no dejó un comentario.

KYLE C.
Clasificación:

El cliente no dejó un comentario.

Walter S.
Clasificación:

El cliente no dejó un comentario.

Tony W.
Clasificación:

El cliente no dejó un comentario.

Brian B.
Clasificación:

El cliente no dejó un comentario.

Gregory R.
Clasificación:

The person at the reception desk who explained things was clear and friendly and everything went through without a hitch (pun intended). The website made the reservation process seamless. I especially liked all the dash stickers in the cab that provided guidance on how to best operate the vehicle. It definitely helped me relax. A "wow" experience.

Janelle E.
Clasificación:

Great friendly service. We will use them again!!

Kathleen B.
Clasificación:

I just noticed an extra charge on my credit card from UHaul so I will have to contact them and get explanation.

Ulysses W.
Clasificación:

El cliente no dejó un comentario.

Donna C.
Clasificación:

El cliente no dejó un comentario.

RONNY E.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

Volver
arriba