Extremely polite and helpful staff member!Alexis M.
Customer Reviews for Storage Center of Craig Ranch
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.hamid Z.
The front desk clerk (older African-American lady) was rude as can be. She interrupted me several times after not even acknowledging me for several minutes while I waited in the reception area. I won't be returning to this location because of her.Jesse M.
The app check in process is awful. It is always slow and never loads easily.Jonathan E.
Very friendly staff and thorough.Cara S.
I only went 22 miles and it cost $12 in gas to get it back to where the tank was. I find this very difficult to believe.Susan B.
El cliente no dejó un comentario.Brad C.
This is t a regular full service uhaul. Not a big deal except the truck is stored behind a gate and you must be there during hours when people are in the office. The not a full tank at pick up was annoying and difficult to return the truck at the â€œsame amountâ€. Good people at facility and a good truck. Just a few unknown unclear things with rental. Also there was not a â€œfurniture dollyâ€ as requested and rented so I had to go buy one. Again not a big deal but cut into renal utilization time.Scott D.
El cliente no dejó un comentario.Glen B.
Love the employees, they make the process smooth and quick!LESLIE S.
El cliente no dejó un comentario.Jason C.
This is a great location - I wish I had chosen this location to actually store the items that went to storage. I will next time.Preston F.
Everything was great! Vehicle was ready and waiting for me to pick up. Customer service and communication was great! Thank you!!LIANEE L.
You all are great, Just continue to be courteous to your customersâ€¦â€¦Gloria W.
We could not find the site with our GPS. Had to both call and drive around the area and waste time before we finally found it. Our GPS took us to a dead end drive?Kirk W.
Your app does NOT work on a Google pixel phone. It was awful trying to get it to function. Thank goodness we had a friend nearby with an iphone.Kelly D.
El cliente no dejó un comentario.Norman L.
Tire pressure sensor was broken but van was in good mechanical conditionJason J.
El cliente no dejó un comentario.DERICK A.
El cliente no dejó un comentario.Betty W.
El cliente no dejó un comentario.JORDAN P.
El cliente no dejó un comentario.VALORIE N.
El cliente no dejó un comentario.YANN D.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.GINA K.
Mr Paul, the manager was extremely helpful, gave all the possible discounts. Me & my son are just grateful. MarissaMARISSA L.
Nothing. You guys have been professional and I'm very happy with your services. Will definitely use again!MARJAN S.
El cliente no dejó un comentario.SATISH P.
Best location I've dealt with around here.JEFFREY L.
The guy who helped us was really friendly, the place and the van was clean and works as expectedJOSEPH J.
El cliente no dejó un comentario.CHARLES P.
El cliente no dejó un comentario.Tony M.
El cliente no dejó un comentario.ANDRES M.
Uhaul should have reviewed my â€œapplicationâ€ before my arrival. It too 20~30 minutes to complete the process to get the keys.Kristie M.
El cliente no dejó un comentario.JEAN V.
The Lacey U Haul at the Custer location in McKinney, TX cheated me. They charged 3 days instead of 1. A Mr. BRADY stated that the price difference would be refunded and never did. Go somewhere else if you must rent from U Haul to move. Inever will.Constance P.
Tiffany Jones was amazing and an excellent pleasure to work with, on both moving experiences. 5 Star shout-out for her! ¡Gracias!James M.
It was a challenge to get the manager. The call center wanted a lot of I for sales purposes and when I gave my telephone number it took 2 hours for me to get the callPritesh P.
The after-hours return process was more labor-intensive than we were led to believe. It took about 20 minutes to complete after a very long and stressful (and hot) day.BARBRA M.
El cliente no dejó un comentario.DASHAWNDA D.
Location did not work for return, was not because of my settings. Cost me lots s of time. Verification of equipment condition link did not work, expired on second rental. Lock was cut, unusable.CHARLES R.
El cliente no dejó un comentario.Rick M.
Side door wouldn't opentheodore R.
The Uhual Truck was very dusty inside when I picked it up. I almost got charged for cleaning when I dropped it off, I had to report it was clean to avoid chargesHARRISON A.
Mobile check in process was terribleJAYA PRAKASH RED M.
El cliente no dejó un comentario.GERALD C.
El cliente no dejó un comentario.WAEL R.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.MUSTAFA S.
El cliente no dejó un comentario.Cary L.
El cliente no dejó un comentario.Deja M.
El cliente no dejó un comentario.Phanita S.
I returned the rental with the same amount of fuel and was charge an additional 3 gallons. I specially told the agent at the location i retuned with the same amount and she decided to charge anyway. I was also charged 14.00 for the safe coverage which Was not part of my reservation. I called to ask about the final charges and nothing was mentioned about the fuel charge. Disappointing I have to call back to ensure the charges were correct!Leslie S.
El cliente no dejó un comentario.PATRICIA L.
Great service. Very clean office. Service person was very professional and it was an easy process.JAMES A.
Great experienceJoe H.
El cliente no dejó un comentario.Michael C.
Overall, good experience. My only comment is not so much related to this location but with the online experience. It seems that some of the things you have to do at pickup (via smart phone) e.g. photos of yourself and driver's license, can done prior to pick up. You end up wasting time doing that when you are trying to get the truck.Carlos C.
El cliente no dejó un comentario.Arunachalam S.
My ins agent told me I was covered for any damage to the rental but I felt forced into paying extra for your coverage due to the threat of charging my card immediately for any damage up to the full cost of the truck. That feels like extortion and it's wrong.Laura H.
mileage rates seemed to be very high.LAWRENCE B.
Fuel tank capacity is no where easy to see. (I now see it on my receipt but couldn't find the capacity while I was trying to replace used fuel) there's a bunch of stickers all over the dash. Add capacity to one of those stickers. It's crappy that the fuel gauge doesn't move with the key on (engine off) to see how full it is while refueling. I put over 1/2 tank of unused fuel back in the truck. Complete waste of $30Cash N.
El cliente no dejó un comentario.Kimberly P.
Everything was perfect.Anita O.
The equipment was dirty both on the exterior and interior of the cab. In these days of COVID 19 there is no way a truck interior cab should be nothing less than spotless and sanitized.Roy H.
El cliente no dejó un comentario.Gustavo A.
Nothing at this time the experience was well worth the money. The customer service representative at that location was the best I ever dealt with, he was very knowledgeable and kind.Walter W.
Very happy with the service we received ( the truck rental). We also have a storage unit. The premises are clean and air conditioned. Highly recommend this facility if you have storage or moving needs.Kenneth H.
Absolutely easiest pick up. Top notch experienceSherry P.
Easy to get setup and pick up equipment even if store not open yet you still can get your truck nice staff and they kept you safe with touchless service if your worried about Covidmichael N.
El cliente no dejó un comentario.Bridget H.
El cliente no dejó un comentario.Anandhakumar P.
Very convenient; great serviceDonald B.
I have rented uhaul truck, they gave the truck keys after signing agreement, when I entered truck I see that there is some drink cup in cup holder, I left as-is, after driving for few hours I see that there is some sauce bottle under passenger seat, due COVID situation I prefer not to touch those and left as-is while dropping truck. Nextday I was charged with cleaning fee for not removing that drink cup and sauce bottle. I went to manager, he is very rude in response saying they handled over me clean truck On my way back I cautioned one more renter about cleaning he also said there is something left under. He thanked me and went back and removed thoseChandrasekhar P.
El cliente no dejó un comentario.Dan C.
Nothing needs improved. It was a pleasure renting from this location. I rented a Budget truck the day before and it was a completely different experience. I'll be using U-Haul from now on based on the friendly staff and ease of renting.Sheena S.
Great experience!GARRETT O.
El cliente no dejó un comentario.CHRISTINA H.
El cliente no dejó un comentario.Jeffery C.
El cliente no dejó un comentario.CHRISTY C.
Include the tools if these are offered. Utility doll was not included even though I paid for it.Ayaril L.
The dolly in the back of the truck had the green zip tie broken when I picked up the truck.Johnny C.
El cliente no dejó un comentario.Gregory J.
El cliente no dejó un comentario.James W.
Pick up was confusing, I tried to do mobile pickup. When I wasn't sure if I did it right I went to ask for help inside but no one was there. The key to the truck was unlocked so I assumed that it was done correctly. But apparently there were a few steps that needed to be done, and I wasn't aware until AFTER returning the truck. Turns out that the key to the truck I rented was not even locked up, so anyone could have taken it, fortunately I was the one who did so I wouldn't recommend this location. If you yell at someone for taking the keys maybe make sure the keys are secured in the first place. I never rented a u-haul before and as stressful as the move was to begin with, I don't believe that I'd want to ever rent a u-haul (from this location again)Rebecca J.
I could not be more pleased with the top notch service here. Very friendly, prompt, and efficient service. I will be coming here any time I need U-Haul products or services.Scott S.
I got my truck quickly and the guy was friendly so from that stand point the location gave me a way better experience than a typical u haul. However I drove to a building less than 400 feet away and made two trips to a dumpster maybe 200 feet from there before returning the truck. I didn't refill the gas because I really didn't go anywhere. According to his reading it said I went two miles. I didn't go more than a quarter mile yet I was charged $7 for gas because the needle (which shouldn't have moved at all) was apparently not all the way touching the F for full according to him. I was give. The chance to get gas but I was low on time. Either way I'll just rent a Penske Truck from Home Depot from now on. I drove much further in one of those and wasn't given a bogus charge. I'm sure it's your policy more than his fault so I'm not using u haul again.Timothy B.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.KHALID C.
Truly amazing service and pricing and a great locationRoxy S.
Great customer service and communication.Mark F.
El cliente no dejó un comentario.Tyiesha G.
El cliente no dejó un comentario.Phuong T.
El cliente no dejó un comentario.Timothy M.
El cliente no dejó un comentario.Kimberly A.
The manager Sherry was a First Class Professional! Super kind lady AAAA+ for customer service!Marcus H.
El cliente no dejó un comentario.Brian C.
Everyone was very helpful and kind. Made the process quick and easy. ¡Gracias!Joy B.
I was going to do a self checkout but the management was so fast I was out in a jiffy! Clean truck with no issues all the way to Houston!JOHN S.
This location maintains the U-Haul tradition of excellence in product, service delivery, efficiency, and consistency...When needed, "I shall return"...thank-you...Barry B.