Customer Reviews for Storage Cave Papillion
(U-Haul Neighborhood Dealer)

419 reviews

1201 Royal Dr   Papillion, NE 68046

(402) 965-0713

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 9:00 am - 10:30 am

Services at this Location:

Contact Us

(402) 965-0713

1201 Royal Dr
Papillion, NE 68046

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 9:00 am - 10:30 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff is always friendly and get me taken care of quickly so that I can be on my way!

MICHAEL BIASTOCK 
Rating:
4.0

Customer did not leave a comment.

Thomas Harrison 
Rating:
5.0

Customer did not leave a comment.

nicolas ozuna 
Rating:
5.0

Customer did not leave a comment.

Abby Schneider  
Rating:
3.0

I return the rental days early and the establishment was closed for the day. Prior to the drop off we had swept out the back of the truck and remove all personal items from the front as well as clean it out. To my surprise, I was still charge a cleaning fee which I felt was not warranted.

Desiree SmithMartin 
Rating:
5.0

Customer did not leave a comment.

SETH REYES 
Rating:
4.0

Customer did not leave a comment.

Kylie Longwell 
Rating:
5.0

Customer did not leave a comment.

Eric McGinley 
Rating:
5.0

Customer did not leave a comment.

Johanna O'Brien 
Rating:
4.0

Have the trucks cleaned inside and out … especially in nice weather.

Douglas Mellott 
Rating:
5.0

The guy was very helpful

Mitchell Nilles 
Rating:
5.0

Customer did not leave a comment.

Austin Gordon 
Rating:
5.0

Customer did not leave a comment.

Keith Betker 
Rating:
4.0

Van was dirty inside and out. Agent was friendly and helpful. Lastly, short people like me cannot see to use the lock combo on the locks at the top of the holder. Luckily my companion was tall enough.

PAULA TURPEN 
Rating:
5.0

None

jeffery decheine 
Rating:
4.0

Van was dirty inside and out. Operationally van worked well.

PAULA TURPEN 
Rating:
5.0

Customer did not leave a comment.

Rebecca Cook 
Rating:
5.0

Customer did not leave a comment.

Lynne Quintana 
Rating:
5.0

Customer did not leave a comment.

austin campbell 
Rating:
4.0

Customer did not leave a comment.

Brianna Kelly 
Rating:
5.0

Customer did not leave a comment.

Julie Freiberg 
Rating:
3.0

The truck I had stalled on me in the middle of moving and I had to call customer service for help with roadside assistance. It was a very big inconvenience for my family and I and we were unable to complete the move, because by the time we got the truck started, the storage unit had closed and we were unable to get inside the gated area. I definitely would recommend a different rental truck service as this was very unprofessional.

Adrian Davis 
Rating:
5.0

Customer did not leave a comment.

Diane Romesser 
Rating:
5.0

Customer did not leave a comment.

Doug Swanson 
Rating:
5.0

Customer did not leave a comment.

Daniel Edwards 
Rating:
5.0

Customer did not leave a comment.

Arlene Tanaliga 
Rating:
2.0

Clerk was very annoyed that I was picking up my truck during a winter storm. Roads were drivable so not sure why he had an attitude and next day when I needed the trailer hooked up for my SUV he was upset I got there 15 minutes before closing.

Lisa Harrison 
Rating:
5.0

N/A, great service

Brian Waldron 
Rating:
5.0

Customer did not leave a comment.

Edgar J Baez Rolon 
Rating:
4.0

Maybe utilize a odor neutralizing spray in the cab regularly

Anthony Russell 
Rating:
5.0

Customer did not leave a comment.

Sherry Fordyce 
Rating:
5.0

Customer did not leave a comment.

Crystal Neihoff 
Rating:
5.0

Great job & easy to work with!

Julie Freiberg 
Rating:
5.0

Customer did not leave a comment.

Katie Lieffers 
Rating:
5.0

Customer did not leave a comment.

LISA HILDER 
Rating:
5.0

Love the guy in the office!! Very efficient

JENNIFER CURRAN 
Rating:
5.0

Customer did not leave a comment.

Leo Chrisia Eledui 
Rating:
5.0

Lock sucked. Too many pictures need to be taken.

Liam Foy 
Rating:
3.0

Customer did not leave a comment.

Jeff Wetsel 
Rating:
4.0

Customer did not leave a comment.

Patrilla Thompson 
Rating:
2.0

Last time I returned equipment at this location, the operator was very unprofessional and provided zero service. I actually decided to return after hours yesterday to make certain that I didn't need to interact with them in any way.

Paul Hickman 
Rating:
5.0

Thank you for the grace on providing a minor extension to our return time due first snowfall road delays. It would be more helpful if this extension process was easier to coordinate than relying on ringing, perhaps a two hour extension for a proportional rate?

Philip Beanland 
Rating:
5.0

Drop off was much better. Very smooth getting the keys back.

Jessica Day 
Rating:
5.0

Customer did not leave a comment.

GRANT MUNCH 
Rating:
3.0

Customer did not leave a comment.

Courtney Rief 
Rating:
5.0

Fill out your form before you pick up your rental…..I was in the van and headed down the road in 5 minutes!!!

Debby Davis 
Rating:
1.0

Picking up the truck and dropping it off was done via U-Haul app, which did not work well at all. In fact, it was a nightmare picking up the truck. I will never again rent from this location or any other that dies not have a human being to interact with.

John Wilson 
Rating:
5.0

This is my 2nd time Renting a Truck from this Location and I’ve always had Great service On a 1-10 he gets a 10 !!!! Thanks

Reginald Starks 
Rating:
3.0

Just dropped off didn't go in or speak to anyone

Stephanie Whittaker 
Rating:
5.0

Met every expectation

LLOYD HORNER 
Rating:
5.0

Customer did not leave a comment.

Joel Ward 
Rating:
5.0

Customer did not leave a comment.

Zac Scripter 
Rating:
5.0

Always a good experience at Storage Cave!

Jeff Ginn 
Rating:
5.0

Customer did not leave a comment.

Jim Hrabik 
Rating:
3.0

I have someone available to answer a phone so you can have good communication to drop off

Duane Alverado 
Rating:
5.0

Customer did not leave a comment.

Lisa Akers 
Rating:
4.0

The gas tank was only a little over half full when I picked it up. I miscalculated and ended up returning with a full tank, but wasn’t able to be given any credit for putting in the extra gas. You’re welcome, I guess, but left a bad taste in my mouth. Also it wasn’t swept out and it was obvious a previous renter had been smoking in it (cigarette hole in the passenger seat, ash marks on the ceiling).

Sharona Crittenden 
Rating:
5.0

Customer did not leave a comment.

CASEY HARTMANN 
Rating:
5.0

Customer did not leave a comment.

Rob Britten 
Rating:
5.0

Customer did not leave a comment.

CHARLES BARNES 
Rating:
5.0

Customer did not leave a comment.

Tammy Norman 
Rating:
5.0

Customer did not leave a comment.

Keith Gaines 
Rating:
5.0

All at Storage Cave was excellent. Would highly recommend this place as a storage facility or U-Haul rental.

Kirt Olson 
Rating:
5.0

Customer did not leave a comment.

Roger Chantry 
Rating:
5.0

Customer did not leave a comment.

Juan aguero 
Rating:
5.0

On time, help with loading. In and out in a timely manner. All I could ask for!

Michael Damron 
Rating:
5.0

Manager is awesome! The only place I rent a U-Haul from in the Papillion/Omaha metro area.

James Simpson 
Rating:
5.0

Quick & easy! Good value. Will definitely keep in mind the next time I have a bunch of stuff to move.

Chris Whitfield 
Rating:
5.0

Customer did not leave a comment.

Michelle Cook 
Rating:
5.0

Friendly, fast process, easy to get in and out of lot, return is a breeze!

Brian Choyeske 
Rating:
5.0

Customer did not leave a comment.

Ellen Albertson 
Rating:
4.0

Customer service man was nice, fast and knowledgeable.

Mike Wagster 
Rating:
5.0

Perfect as always!

tim parker 
Rating:
2.0

The attendant was very disrespectful. Will not use that location again.

Timothy Peoples 
Rating:
5.0

Customer did not leave a comment.

Kristin Fosicaro 
Rating:
5.0

Customer did not leave a comment.

john pocivasek 
Rating:
3.0

Dropped off late. No service folks around. I called the next AM, and informed them. it was fine all around.

Peter Smyth 
Rating:
5.0

I was in the dark about confirming return of a trailer. I have rented a UHaul truck recently and received detailed instructions about returning same. I left the trailer as instructed by the manager but no confirmation, etc., was received.

Richard Andrews 
Rating:
4.0

Customer did not leave a comment.

Jay Barnes 
Rating:
5.0

Steve was AWESOME !!!

Melissa Bosselman 
Rating:
3.0

Get the app wokig correctly

josh weimer 
Rating:
5.0

Customer did not leave a comment.

Caleb Snyder 
Rating:
5.0

Everything was prefect

linda kay 
Rating:
5.0

Fast and easy, very friendly

Nick Santone 
Rating:
3.0

Customer did not leave a comment.

Tammy Andersen 
Rating:
5.0

Customer did not leave a comment.

Craig Stirtz 
Rating:
5.0

Great experience. Easy to work with.

JIM SIMPSON 
Rating:
5.0

Customer did not leave a comment.

Melissa Thomas 
Rating:
4.0

location was perfect and the staff was great to work with.

Julie Kohr 
Rating:
4.0

Very helpful staff! Even waited on me to arrive a bit late. Appreciate the extra care.

Julie Kohr 
Rating:
5.0

Was efficient process, easy to setup, good van, drop off was a breeze!

Brian Choyeske 
Rating:
5.0

Customer did not leave a comment.

Ross Long 
Rating:
5.0

Customer did not leave a comment.

Troy Kirkelie 
Rating:
5.0

Customer did not leave a comment.

Dave Nickelson 
Rating:
5.0

Customer did not leave a comment.

Courtney Leeper 
Rating:
5.0

Customer did not leave a comment.

Stephen Fahey 
Rating:
5.0

Customer did not leave a comment.

Kevin Mills 
Rating:
5.0

Customer did not leave a comment.

Ryan Blunt 
Rating:
5.0

Everything was great, checking in the truck through the app made things smooth and easy.

JOHN PIEPER 
Rating:
5.0

Customer did not leave a comment.

Jasi Curtis 
No reviews have been submitted for this location.

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