Comentarios de los clientes para Storage & Summerlin

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Storage & Summerlin

Clasificación general:

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Jessica O.
Clasificación:

El cliente no dejó un comentario.

FRANKIE RALPH S.
Clasificación:

Nothing. Great location and Service !

DESHAWN LAFOND W.
Clasificación:

Great customer service at the desk. Veronika is honestly the best! I like the automated truck return.

EDWARD THOMAS M.
Clasificación:

El cliente no dejó un comentario.

MICHAEL SHANE H.
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El cliente no dejó un comentario.

MARK K.
Clasificación:

Excellent

Michael F.
Clasificación:

I reserved a U-Haul for two days 11/6 to 11/8. I picked the U-Haul up 8:02a 11/6/20 and was told if I dropped the U-Haul off early, I would be charged for the time used. I finished using the U-Haul the same day 11/6/20 and added gas to tank at 4:06p at S&S Gas station less than a mile away from the U-Haul Dealer. After adding gas, I return the U-Haul ~4:15p. A women met me in the parking lot took the keys. I asked her if I needed to go inside and she said she would send an Email with an invoice. I thought she was trying to hurry up and close the shop at 430p so I went on my way. The first invoice received and I was billed for pickup at 11/6 at 8:02a and return at 11/8 at 3:00p which made no sense because the invoice was generated at 11/8/20 at 7:30 am. I sent an email and received no response. I called the center early in the week 11/8 and a man answer who said that the information was indeed incorrect and a Manager would be reaching out to adjust the invoice. At the end of the week there was no response from a manger and I called again 11/14. The women who answered the phone said I returned the U-Haul on 11/7 after hours so the U-Haul was to be billed for 11/8. I told her that makes no sense as I returned the keys to a U-Haul employee on 11/6 before closing. The women said she would check the cameras and adjust the invoice. At the writing of this review there has not been a resolution to the overbilling. For all using this location ensure you are handing over the keys and close your bill before leaving the property.

JOHN DOUGLAS B.
Clasificación:

Excellent place and good equipment

Aaron D.
Clasificación:

Nothing. Carrie was exceptional in accommodating me trailer needs.

CAROLYN ANNE O.
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We were very satisfied and happy we chose you for our hauling needs

MARGARET MARY T.
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El cliente no dejó un comentario.

Robert A.
Clasificación:

Disappointed my equipment I reserved was not available and I had to rent a smaller truck which impacted my move.

ANDREW EDWARD B.
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El cliente no dejó un comentario.

RICHARD S.
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Everything ran smoothly, the vehicle was ready when I arrived to pick it up. The return procedure was quick and easy. All in all, a good experience. I would recommend the Crestdale location to my friends.

WILMER ALFREDO P.
Clasificación:

Very good location

WANDA RENIA C.
Clasificación:

El cliente no dejó un comentario.

JAMES RONALD V.
Clasificación:

Location was closed when we returned the truck, a day before we were scheduled to return. We appreciate the Summerlin location offering free 30 day storage for items in a truck returned to Summerlin Storage. We did not find it necessary to take advantage of the offer but it was great they offered.

KARLA J V.
Clasificación:

El cliente no dejó un comentario.

Kenneth F.
Clasificación:

Honestly, from my humble perspective, your operation does not need to improve anything for the next customer. Your associates, Chris, Peter and Rachel are superb, very courteous to each and every customer. Your Trucks, for the last two occasions which I rented from you, were extremely clean. I do not know what to say but have to convey my deepest appreciation for your superb service. In addition, I believe the trucks are properly priced. Thank you very much.

JAMES KILWORTH M.
Clasificación:

El cliente no dejó un comentario.

OSCAR ERNESTO P.
Clasificación:

El cliente no dejó un comentario.

DEMARIO SHAKIER J.
Clasificación:

Excellent service the staff was extremely kind and patient made my hectic move not so hectic.

Rafael R.
Clasificación:

Excellent service at a reasonable price for local moving.

Salvatore C.
Clasificación:

They were great. Met us at the truck. Super fast and friendly.

Mardee A.
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The payment processing machines did not work, for me or the other customers, the uhaul app to check out went to “purchase Cox Hot Spot” instead of uhaul. The staff had to personally inspect equipment with customers. All this slowed down my checkout process. All the staff there are friendly and very helpful. BUT, what could have been an enjoyable experience in a professional environment, broke down into a frustrating long ordeal due to equipment and app malfunctions.

Bryan W.
Clasificación:

El cliente no dejó un comentario.

AMANDA CHRISTIE K.
Clasificación:

Customer service rep at front desk was wearing her mask on her chin and coughed into her hand multiple times while helping me check in. I noticed there were signs saying we needed to wear a mask (which is great!) but I'm disappointed the employee was not following protocol as well and was openly coughing into her hand, touching her face, while handling my ID and credit card. She was also in the truck, but luckily I had wipes. Please ask employees to be more courteous going forward since we are still in the midst of a pandemic.

Kanitra C.
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El cliente no dejó un comentario.

KANITRA C.
Clasificación:

El cliente no dejó un comentario.

John C.
Clasificación:

Truck was ready to go when I got there and because I registered on line check in was fast and easy. Truck was clean and good shape Check out was fast. Highly recommend this location

KENNETH F.
Clasificación:

None. I view that this U-HAUL location is being operated flawlessly. When I arrived to pick up the truck, the front desk associate was extremely courteous and friendly toward me. After the truck key was given to me, I inspected the truck bed area and it was immaculately in the utmost cleanliness condition. The truck rides good. The return process was extremely simple. Thank you very much, U-HAUL.

Kenneth W.
Clasificación:

The pickup process was quick and easy and the entire team was friendly and efficient. They explained everything and made the experience pleasant and quick. Thanks!

Sean C.
Clasificación:

Perfect experience. No hiccups.

David M.
Clasificación:

Site personnel very friendly and helpful. 10 ft truck is a nightmare if using highways. It has the aerodynamic performance of a brick and its top speed of 70 mph is dangerous when the speed limit is 75 (up to 85 mph) and semis are zipping around you.

ROSS ELLIOTT A.
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El cliente no dejó un comentario.

Rickey R.
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El cliente no dejó un comentario.

GEORGE PETER M.
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very nice people to deal with a fair price

Norman C.
Clasificación:

El cliente no dejó un comentario.

WILLIAM LOWELL T.
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El cliente no dejó un comentario.

Bert C.
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El cliente no dejó un comentario.

Paul W.
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Great staff, service, and equipment. Thank you.

Edward H.
Clasificación:

El cliente no dejó un comentario.

MARK ADRIAN B.
Clasificación:

El cliente no dejó un comentario.

KEVIN H.
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The staff at this pickup location was super friendly and helpful. It was a very pleasant experience and I would definitely return to this location for my future truck rental needs.

LLOYD OWEN C.
Clasificación:

El cliente no dejó un comentario.

MIKE P.
Clasificación:

The people that operate the store are excellent your computer system sucks Please spend dollars upgrade the system for the future and help your people for increased business Support your good people they are hard to find

Carolyn F.
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El cliente no dejó un comentario.

Arthur H.
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El cliente no dejó un comentario.

JESTIN LEE G.
Clasificación:

The only problem we had was that the parking area was cramped with other customers parked on the side, making it difficult to drive out/park.

LLOYD OWEN C.
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El cliente no dejó un comentario.

RICHARD GENE C.
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Great job all around.

Brittany V.
Clasificación:

Better communication or system for customers who need to arrange ubox pickup.

ALAN WAYNE Z.
Clasificación:

El cliente no dejó un comentario.

VALERIE RENA H.
Clasificación:

El cliente no dejó un comentario.

BRADLEY THOMAS H.
Clasificación:

N/A

carolyn F.
Clasificación:

El cliente no dejó un comentario.

KATHRINE D.
Clasificación:

The trailer seem structurally found but the paint had a lot of sun wear.

Scott H.
Clasificación:

El cliente no dejó un comentario.

elizabeth L.
Clasificación:

El cliente no dejó un comentario.

Julie G.
Clasificación:

Amazing team!

Trent J.
Clasificación:

El cliente no dejó un comentario.

Kathy R.
Clasificación:

Nothing. Staff was knowledgeable and handled the rental & return quickly with no fuss and kind attitude. Speedy service!

THRESA ANN L.
Clasificación:

El cliente no dejó un comentario.

Diane R.
Clasificación:

I have no complaints at all. Everyone was friendly and helpful.

RONNIE MICHAEL P.
Clasificación:

Great experience. Staff was courteous & professional. Will definitely refer others to them.

Lauren P.
Clasificación:

Thank you so much to the staff and especially the manager Chris who went above and beyond to help me in a very difficult time. I lost my job, am still recovering from COVID and had to move across the country back in with family. I have been super stressed and their excellent customer service skills made all this a little easier. I can't recommend Storage and Summerlin enough. Thank-you.

Craig B.
Clasificación:

Go over checkout with the customer before they leave I felt I was charged for too much gas to reach the required level that I was supposed to bring the truck back at

Robert T.
Clasificación:

Overall the experience was very good. I went with U-Haul mainly for the pads, they were extremely helpful wen packing. The drop-off and pick up were on time and the driver was helpful and friendly. Our containers arrived in Las Vegas on time. When I called for them there was a little mixup on where they had been stored. The re- on the phone was helpful in tracking them down. The containers were delivered late to the final location and the driver was far from friendly. Overall I will recommend U-Haul containers to friends and family.

tom D.
Clasificación:

Truck was clean....employees were nice but had problems completing the order

Jonathan M.
Clasificación:

Location gave a 15' truck when we ordered a 20'. Didn't realize this until truck was full and we had more to load! Had to drive back to storage and summerlin and off-load 15' truck to 20' and pay our movers $160 more to stay over and help. Then we had to drive 20 miles back and load the rest ourselves because we couldn't afford to pay movers anymore!

VICTORIA D.
Clasificación:

nothing very fast and easy to get a rental .

JoAnn C.
Clasificación:

I was very pleased with my experience, everyone went above and beyond to get me what I needed.

JOHN DAVID O.
Clasificación:

El cliente no dejó un comentario.

Chanice M.
Clasificación:

El cliente no dejó un comentario.

JEFFREY LEON S.
Clasificación:

El cliente no dejó un comentario.

SHANE ROBERT B.
Clasificación:

The staff was really good friendly and knowledgeable.

GREGORY SAL D.
Clasificación:

El cliente no dejó un comentario.

John Z.
Clasificación:

El cliente no dejó un comentario.

MICHAEL EDWARD L.
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El cliente no dejó un comentario.

DAVID B.
Clasificación:

Easy in and out. Polite and professional staff.

Dieter L.
Clasificación:

El cliente no dejó un comentario.

Kelsey D.
Clasificación:

El cliente no dejó un comentario.

Ryan W.
Clasificación:

Both staff members at location that I had interactions with were very friendly and helpful during the entire rental process. Great experience and would use this location again and recommend to others.

Phillip C.
Clasificación:

El cliente no dejó un comentario.

Fernando F.
Clasificación:

El cliente no dejó un comentario.

Petar K.
Clasificación:

El cliente no dejó un comentario.

logan W.
Clasificación:

El cliente no dejó un comentario.

Laura S.
Clasificación:

El cliente no dejó un comentario.

Tracy W.
Clasificación:

I am still waiting on a call from the manager of the facility (Chris) regarding a problem. I was unable to take her call 2 days ago when she returned my call. I have left 3 additional messages for her and have not received a response. The final invoice for the truck is incorrect and I need it rectified.

Gregory D.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

Friendly service okay just scheduler change our location after had already paid day before at Rancho location but never gave me receipt and turned around credited and rented my automobile transport out

Jeffrey I.
Clasificación:

Wonderful customer service.

DOMINIC LOUIS R.
Clasificación:

Inform the customer that they pay for all fuel in addition to the Per firm mileage rate and let them know the approximate miles per gallon that the vehicles yield. When I refilled the tank it took 6.5 gallons of gas and I only drove 20 miles. The other possibility is the customer before me didn't fill the tank to the top! The service attendant at this location was EXCELLENT

ernestine M.
Clasificación:

El cliente no dejó un comentario.

SHARON ANN P.
Clasificación:

The Summerlin team on Crestdale is wonderful. They are very patient. A very good experience.

LYDIA MARI D.
Clasificación:

El cliente no dejó un comentario.

DEAN IKAIKA L.
Clasificación:

El cliente no dejó un comentario.

JAMES BALAJADIA S.
Clasificación:

El cliente no dejó un comentario.

Robert H.
Clasificación:

El cliente no dejó un comentario.

Leon W.
Clasificación:

El cliente no dejó un comentario.

CAROL M. | Overall Experience |
Clasificación:

Thank you to Ron & Vicky for so many years of Great Service!!!! They are always so incredibly helpful and friendly!!!

RHONDA H. | Overall Experience |
Clasificación:

The staff was always very nice and helpful. The facility was always very clean and nice!!!!

GERALD & FRANCES A. | Overall Experience |
Clasificación:

Everything was perfect for our needs. Thank you very much!!

SIMRAN S. | Overall Experience |
Clasificación:

Excellent facility and very accommodating staff!

kristi d. | Overall Experience |
Clasificación:

Gates open most of the time,a temporary gate was up and not open by 7am. Water damage,dust covered everything and bugs inside boxes!They do not pro rate so charged for extra month.Difficult to contact

LESLIE B. | Overall Experience |
Clasificación:

I stayed much longer than expected - so I really got to know the staff well. Vicky, the Manager, always went above and beyond to work with me. Mackenzie made by move-out a breeze. Thank you all!

Brandon S. | Overall Experience |
Clasificación:

The complex is safe and clean also, the staff is nice and responsive. But, we moved out because it is crazy expensive. 2 stars because they keep increasing the fees with no added value.

larry w. | Overall Experience |
Clasificación:

Kira prepared and hooked up my u box. Made sure it was safe.

christopher t. | Overall Experience |
Clasificación:

I wish they had couple of days with later hours for evening truck rentals. Vegas is a 24hour town and this facility supports those workers. An 8pm close one day a week would make them excellent

JOHN M. | Overall Experience |
Clasificación:

The folks running the facility are amazing in everyway.

KEITH M. | Overall Experience |
Clasificación:

Facility was in the perfect location for me. Always well maintained and the staff is very friendly, knowledgeable and helpful. If anyone is considering short or long term storage, search no further.

KEVIN AND JILL H. | Overall Experience |
Clasificación:

They have taken very good care of our needs.

MICHAEL M. | First Impressions |
Clasificación:

It`s very clean but the climate control is not as expected. It`s pretty warm still.

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