Customer Reviews for StorQuest Self Storage Tallahassee/Southwood
(U-Haul Neighborhood Dealer)

1,362 reviews

2401 Barcelona Ln   Tallahassee, FL 32311

(850) 270-4895

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 10 am–4:30 pm

Services at this Location:

Contact Us

(850) 270-4895

2401 Barcelona Ln
Tallahassee, FL 32311

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 10 am–4:30 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Didn’t like the after hour return process

robert swanson 
Rating:
5.0

Customer did not leave a comment.

Quin Floyd 
Rating:
5.0

Customer did not leave a comment.

Luther Lee 
Rating:
4.0

Only one person on duty. Had to wait while she provided a tour to a perspective customer.

Robert Gregory 
Rating:
5.0

Customer did not leave a comment.

Joe Horvath 
Rating:
5.0

One of the best UHaul locations I've dealt with. Clean and easy access. Friendly service. I recommend this location for any Uhaul needs in Tallahassee.

RONALD WILLIAMS 
Rating:
5.0

Great customer service and good job!

ALBERT CAO 
Rating:
5.0

Customer did not leave a comment.

Chris May 
Rating:
5.0

Customer did not leave a comment.

Janecia Britt 
Rating:
5.0

Customer did not leave a comment.

Damian Dinnal 
Rating:
5.0

fast easy return

Alan Alberts 
Rating:
4.0

Customer did not leave a comment.

Phillip Price 
Rating:
5.0

Customer did not leave a comment.

Darelene Johnson 
Rating:
5.0

The only thing I struggled with the app, the app glitch a lot especially with photos. I repeat taking photos a couple of times and the app glitch and I lost the pictures.

Omar Abdulateef 
Rating:
5.0

Customer did not leave a comment.

Jasine Strong 
Rating:
2.0

Location and equipment not up to Uhaul standards. Also hard to find. No signage.

Bruce Brown 
Rating:
4.0

Very friendly and helpful, great attitude, lo ed the atmosphere.

Deanna Bouie 
Rating:
5.0

Customer did not leave a comment.

JESSICA Souva 
Rating:
5.0

I had a very difficult time changing drop off location. Customer service gave me wrong phone number to call to change drop off location. Tried calling back, but would not let me select any options. Tried app, clicked on drop off link and nothing happened. Used call back option and finally got correct phone number to call.

Ted Sauerbeck 
Rating:
4.0

Customer did not leave a comment.

Raymond Lewis 
Rating:
5.0

The staff was friendly and helpful. I failed to check store hours and arrived before opening time. I had the rental truck keys and was out the door prior to actual opening time.

Felton Martin 
Rating:
5.0

I had a great experience during my rental.

Melissa McNeil 
Rating:
5.0

The lady that did our transaction was very friendly and helpful. The 20' truck we rented was clean and everything worked as advertised. The move went very well and the return of the truck was very easy. We are very satisfied with Uhaul.

Phillip Hansen 
Rating:
5.0

Janie was excellent

ANTHONY SIMMONS 
Rating:
5.0

5-stars customer service and thank you!

ALBERT CAO 
Rating:
5.0

N/A

Vanessa Grimmage 
Rating:
4.0

Too many prompts to get the truck.

Debra Cullars 
Rating:
5.0

Personnel were very friendly and understanding. It was a refreshing bit of calm in my otherwise chaotic move.

Nolan Henrich 
Rating:
5.0

Janie is pleasant and efficient.

Steve DesRochers 
Rating:
5.0

Friendly staff

Tanisha Scott 
Rating:
4.0

Customer did not leave a comment.

Dennis Mitchell 
Rating:
5.0

Customer did not leave a comment.

Louis Bell 
Rating:
5.0

Customer did not leave a comment.

Delgardo Terry 
Rating:
5.0

Everything was perfect. Equipment was available and ready for pickup on time. Had no issues and return was easy.

Richard Anderson 
Rating:
5.0

The general manager was very helpful and had my storage rental and a truck rental done in a very short time.

Martha Coley 
Rating:
5.0

Customer did not leave a comment.

Tequilla Jones 
Rating:
5.0

Customer did not leave a comment.

Andrew Germano 
Rating:
3.0

The up charges are horrendous. Communication with the actual U-Haul and the call center say different things and you end up paying double seems like triple. And no one cares. I did not expect the experience that I had.

Catrina Carter 
Rating:
3.0

They were closed when I dropped off the truck

Robin Robbins 
Rating:
5.0

Customer did not leave a comment.

ellienta canete 
Rating:
5.0

Customer did not leave a comment.

Leslee Erminger 
Rating:
5.0

Janie was terrific. One way moving package is a great deal!

Daniel Goddu 
Rating:
5.0

Customer did not leave a comment.

Arthur Baxter 
Rating:
5.0

Customer did not leave a comment.

Victoria Curl 
Rating:
5.0

I used the 24/7 drop off. I arrived during normal business hours and there were two areas with hauls. I spoke with the lady inside to ask where she wanted it. She was very nice and it would probably been quicker to use them for the drop off process vs the app.

Jonathan Colley 
Rating:
4.0

Customer did not leave a comment.

Chanda White 
Rating:
5.0

Just continue keeping it 💯 with the customer and I will recommend this uhaul family to my family's and friends. Thank you all for everything respect 🙏🏿 Mr. Gibson

Steven Gibson 
Rating:
5.0

Location was very clean, the lady working there was nice, helpful, and professional.

William Kuhn 
Rating:
5.0

Customer did not leave a comment.

Baileigh Bremke 
Rating:
5.0

Customer did not leave a comment.

Vinod Patel 
Rating:
5.0

Customer did not leave a comment.

John Pernice 
Rating:
5.0

Customer did not leave a comment.

joey roberts 
Rating:
5.0

Jenie was Awesome! She was very helpful in getting me the Uhaul I needed. The transaction was quick & easy. I will rent from this location again when I need to again.

Mary Weldon 
Rating:
5.0

Customer did not leave a comment.

LORENZO A REINO 
Rating:
5.0

Customer did not leave a comment.

Sterling Taylor 
Rating:
5.0

Customer did not leave a comment.

Ashley Benn 
Rating:
5.0

The experience was pretty seamless and a very professional staff so not much improvement needed.

MARCINA PRIDE 
Rating:
3.0

When I arrived at the location to drop off, during the hours of operation, the facility was closed. There was a sign on the door saying they would be back in an hour! After spending 3 days in a rental truck, driving across country, the last thing I wanted to do was wait around for someone to check me in. Fortunately there was a drop box and I only had a small truck to return. If I had been towing a trailer or car this would have been a terrible location to drop off and get help with getting the trailer unhitched. There is no clear, open, defined area to park returns. Getting into the location on the narrow streets with a bigger truck and trailer would also be a challenge at this location.

Kathryn Traff 
Rating:
5.0

Customer did not leave a comment.

Zerial Cosby 
Rating:
5.0

Be a more straight forward with your prices.

Roderick Monroe 
Rating:
5.0

Very clean and organized, customer service is top notch

Jason Kesterson 
Rating:
5.0

Customer did not leave a comment.

Tenisha Brown 
Rating:
5.0

Customer did not leave a comment.

Caily O'Connor 
Rating:
5.0

Customer did not leave a comment.

KEARRA BUTLER 
Rating:
5.0

Customer did not leave a comment.

Todd Ciccarone 
Rating:
5.0

Customer did not leave a comment.

Robert Montgomery 
Rating:
5.0

Customer did not leave a comment.

Matthew Scheiner 
Rating:
5.0

Thanks

MAURICE BEAL 
Rating:
5.0

Customer did not leave a comment.

Anthony Watkins 
Rating:
5.0

It was a crazy day but the young lady at the Barcelona Ln was super helpful.

Norman Taylor 
Rating:
5.0

Customer did not leave a comment.

Jimmie Daniels 
Rating:
2.0

The air conditioner was not working on the truck on one of the hottest days of the year.

Don Bailey 
Rating:
5.0

Love the process and the lady was very helpful

Sharon Vunkannon 
Rating:
5.0

Lady at front desk was kind, patient and cute nails 💅

Cheyenne Woody 
Rating:
5.0

The young lady at the location was professional and wonderful.

Ruperto Llanes 
Rating:
5.0

Reported bad roll-up window.

Michael Millers 
Rating:
5.0

Both ladies at this southwood location provide hamds down the best customer service of any uhaul faculty I have ever experienced. I've easily been to over 30 and to be honest the service sucks. But not here. They represent uhaul amazingly. Great job again. They need to train other families!

David Farran 
Rating:
5.0

Wonderful last minute rental from this location

Sylvestra Tharpe 
Rating:
5.0

Customer did not leave a comment.

Steven Benitez 
Rating:
5.0

I think overall there is no room for improvement. Ms. Kathy was exceptional!! She was nice, great spirit and very understanding. If I ever need a U-Haul, the Barcelona U-Haul will be my go too.

Yolanda Wesley 
Rating:
4.0

Customer did not leave a comment.

Greg R. Ferguson 
Rating:
5.0

Customer did not leave a comment.

Sandra Norton 
Rating:
5.0

Customer did not leave a comment.

Kelly Wells 
Rating:
5.0

It’s always a pleasure to see and receive the “unshakable” customer service the ladies provide. Thank you.

NATASHA JACKSON 
Rating:
5.0

Customer did not leave a comment.

Steven DesRochers 
Rating:
5.0

Customer did not leave a comment.

Sefton Fowler 
Rating:
5.0

Customer did not leave a comment.

Alvin Rains 
Rating:
5.0

They helped me get a cargo van despite arriving near closing time. Kudos to the staff

Yves Mabagos 
Rating:
4.0

The Dolly was missing handle pin and tire kept losing air. I want a refund for dolly.

Jacquelynn Bennett 
Rating:
5.0

Customer did not leave a comment.

Daniel Levering 
Rating:
4.0

Customer did not leave a comment.

Nehemiah Fields 
Rating:
5.0

Customer did not leave a comment.

Kevin Banks 
Rating:
5.0

Customer did not leave a comment.

Genevieve Carroll 
Rating:
4.0

Customer did not leave a comment.

L Susi Dunn 
Rating:
5.0

Customer did not leave a comment.

Marcella Dunkin 
Rating:
5.0

Wasn't happy with having to use the big truck when I reserved the 15ft

Rhonda McDowell 
Rating:
5.0

Customer did not leave a comment.

Miseong Kim 
Rating:
5.0

Customer did not leave a comment.

Hannah Stone 
Rating:
5.0

Easy drop-off.

Daniel Hochuli 
Rating:
4.0

The location did not have all of the moving accessories that were requested. Better coordination with other uhaul locations would be appreciated prior to customer pickup.

Charles Riley 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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