Customer Reviews for Stor Mor Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

I was credited for the month of December even though we were 5 days in when I moved out. I appreciate that.

Rating:

5.0

I personally feel that the past two property manager that's been in charge are not people friendly nor do they show great customer service skills. When your dealing with the public you have to be a little more professional and that was the main reason for me removing my belongings from the premises! I wouldn't recommend anyone at this personal time. Maybe in the near future. Sorry I've been a customer of yours for over 5+ years and have dealt with several property managers to be able to voice this opinion without bias! I'm sorry for being so direct but to help you better your business it's best I be honest! Feel free to contact me at anytime if you have any questions or concerns.

Rating:

3.0

No complaints at all.

Rating:

4.0

N/A

Rating:

5.0

I had a unit for 3 1/2 years. Never had any problems. Special thanks to Brian at the Oswego Illinois location. His assistance with closing out my unit was much appreciated!

Rating:

3.0

Somewhat difficult to see from the street. But the staff was extremely friendly and efficient!

Rating:

5.0

It's nothing to improve, my husband was very happy with the service and trailer, we recommend this location very much. Everyone was the very helpful and friendly and helpful staff make all the difference, thank you,

Rating:

1.0

Everyone I talked to from Uhaul customer service on the phone or over the internet was amazing! They were friendly, professional, understanding, and easily accommodating. However, the man at the pick up location, assuming he is the manager or owner of Stor Mor Mini Storage, was extremely rude! He spoke to us like we were idiots. He was frustrated and not understanding. He was not able to help us if we needed it during our big move. I am glad that I only had to deal with him during pick up. Because of his service representing Uhaul, I doubted using Uhaul ever again! Like I said before, luckily all of the people who work directly for Uhaul saved my view of the company. Maybe, remove your equipment from his location...

Rating:

5.0

Only issue was finding the link to do the no contact pick up and drop off

Rating:

5.0

I received excellent service working with this u-Haul location.

Rating:

4.0

Make sure the vehicle being used is clean inside and out. It needed swept inside, badly, and when I stopped to fill the gas I had used, I tried, in vain, to get the bug guts and smears off. But I couldn't reach it all and they had been there awhile.

Rating:

1.0

I was charged 40 dls as rental charge on top of the 19.99 this was not part of my quote and it was not advise at time of rental either. The guy that rented the truck was very nasty and disrespectful, I was 5 minutes late delivering back the truck and I told him I was going to put gas but to avoid being late I was just going to deliver as is and pay for the gas and he said that I was 5 minutes late and that he was going to charge late fee so then I say ok then let me go and fill out the tank since you will be charging late fee I Mimis well be late 5 more minutes and turn it in with full tank and he took the keys of my hand and say nooo ... he was very rude I just left there cause I was afraid he may push me or hurt me... so I was ok with the gas charge and the extra time fee for 5 minutes over my 5 hour rental but I do not agree and don't know what this rental charge of 40 extra dollars is for. Will never use and will make sure to advise everyone that Uhaul is fraud as they don't charge 19 dls they charge 59 dls per 5 hour

Rating:

3.0

The location was fine, but the 24/7 pickup was a nightmare. I waited nearly 45 minutes for my info to be verified before I could receive the access code for the key. Numerous attempts to reach the department responsible for the authorization was a waste of time oh hold for the entire 45 minutes. If you're trying to make it convenient, then some serious work needs to be done on this process.

Rating:

5.0

Brian Orta went above and beyond to communicate with me and sort out booking issues on one of the busiest days of the year. He was awesome!

Rating:

3.0

Apparently, staff from Montgomery, IL U-Haul dismissive since I came in on a Friday to grab a van without reservation. This attitude affected his work product since he was confused with how to spell my name, Bred [Brad], when setting appointment with Oswego IL U-Haul. Also, van wasn't available. However, Brian from Oswego made it happen. Thank you Brian!!

Rating:

5.0

Great customer service, even got me a trailer for motorcycle specific instead of a regular 8x10.

Rating:

5.0

Brian was fantastic. if he treats every u haul customer like he did me you will have a lot of happy customers

Rating:

2.0

attendants attitude not real inviting. the office reeked of smoke, unbearable

Rating:

5.0

Experience was fine. No suggestions.

Rating:

3.0

Office smelled like cigarettes. The truck was dirty. However, the guy that checked me in/out was kind, friendly, and knowledgeable. And cannot beat the price.

Rating:

5.0

The gentleman behind the counter was patient and answered all of my questions appropriately. I definitely would use this U Haul again!

Rating:

5.0

Everything was great especially the customer service.

Rating:

3.0

Truck had 2' snow pile Infront of it. The truck wasn't swept out when I received it. I got the truck with 30 miles to empty. At other u hauls when I've shown up for a reservation they've had the trucks started and ready for you/ cleaned off and warm. Just wasn't my typical uhaul experience.

Rating:

5.0

Can't get any better really

Rating:

5.0

Truck was in need of major mechanical repairs @ steering and suspension. Truck was very noisy sounded like grinding gears and when steering wheel was turned to the right or left sounded like something was going to break.

Rating:

4.0

The ashtray was full of cigarettes and the truck smelled strongly of cigarettes. We emptied and cleaned the ashtray and sprayed and opened the windows of the truck but the smell was awful for quite a while.

Rating:

3.0

The employee who checked us in did not have enough information to answer some of our questions such as your free box program with a take a box leave a box. I also had to give information I had already provided during my online check-in.

Rating:

5.0

Not a thing. Really great

Rating:

5.0

Nothing. Have rented their truck's twice. Once for my stuff and the 2nd time for my girlfriend's things. Very happy with the service. Thank you.

Rating:

2.0

Based on the experience I had, I would not recommend U-haul. I was not comfortable with the reservation process, being promised a unit but not knowing details until the day before. The representative at the pickup site was very helpful. There were troubles with my reservation. The trailer I reserved wasn't available so I got a free upgrade. I have a small car and that may not have worked. The paperwork had me down for both the trailer I reserved AND the free upgrade, being charged for both. The rep had to get the manager to help figure this out and ultimately had to call headquarters. We were told it was all corrected. It was not. Still both trailers but even more expensive. Called HQ, tried to fix it. I was told to take the trailer and would be emailed a contract, since they could not get it figured out. This was a 90 minute ordeal. Again, the rep and store manager were very friendly and helpful - nothing went right.

Rating:

3.0

Truck was shaky at normal driving speeds. Might have to do more maintenance check to insure a comfortable ride

Rating:

2.0

Let's see where do I begin with this crappy rental? I reserved the trailer approximately 10 days ago I set the trailer up to be picked up approximately 5 blocks from the location I needed it at I get a call after I had travelled 190 miles from my home to Chicago and was there waiting to go to pick up the trailer then I was told by your customer service agent I had to drive an additional 35 miles each way if I wanted the trailer in Oswego Illinois I asked I thought a reservation meant I was getting a trailer? The girl said yes we have to guarantee you a trailer we do not have to guarantee you the location so then after picking up this trailer that look like it was from a junkyard my car hauling went smooth on the way home to Peru Indiana I got a text saying I had to drop the trailer off in Kokomo Indiana which is 22 miles each direction from my home so my response is this I have to guarantee you get the trailer back I don't have to guarantee where it will be just like I was told from your customer service which really sucks by the way I will not be using U-Haul in the future because of this there's no point making a reservation to pick up a trailer if you have to drive halfway across the state anyway in conclusion I dropped the trailer off where I normally get my rentals in Peru Indiana I did not take it to Kokomo

Rating:

3.0

the person i was dealing with had little knowledge of what needed to happen, like when, time and location of drop off.

Rating:

4.0

There were some system issues making the vehicle unavailable even though we had reserved it but the person at the office was finally able to resolve it. Otherwise the process went well and the attendant was helpful and pleasant.

Rating:

5.0

Friendly and helpful service! Very reasonable rates. Late drop-off an appreciated policy.

Rating:

5.0

Bob was great! Appreciate the personal service and friendliness.

Rating:

5.0

Great job!

Rating:

3.0

Gas was not full

Rating:

5.0

When I called they we agreed the pick-up location was Aurora. When I got to Aurora they said they only had one in Oswego. That wasted 1 hour of my time.

Rating:

5.0

All good!

Rating:

1.0

1. Actually have the vehicle that was reserved available. 2. Not waste customer's time on their moving day. 3. Honor promised discounts after you completely mess up their order.

Rating:

2.0

Blankets were wet and unusable. Truck could not be rented. Computers were down. No alternative method available for renting the pre-arranged truck. Absolutely unacceptable! Terrible, stressful experience.

Rating:

3.0

Get a motorcycle trailer that has a wheel cholk so you dont need someone to help you load your bike

Rating:

3.0

Would not inspect the trailer with me there, would not close out the order until after inspection. Should always inspect right away with customer there.

Rating:

5.0

A/C needs some work, but the truck was great

Rating:

5.0

Everything was fine..

Rating:

2.0

I rented 24 moving pads with my order and when I picked up the truck, the attendant gave me a plastic bag of pads and said there were 24 in there. I said it doesn't look like 24 at all but he insisted there were. After I drove the truck home and opened the tied bag, there were only 7 pads!!! I was upset and called the location to inform him but no one would even answer the phone so I left a message about my shortage. I haven't heard back in 4 days now but Uhaul was still happy to charge me for 24 pads. I will do business with another company from now on.

Rating:

2.0

When I connected the lights to my vehicle, the driver side tail light was functioning. The night prior to my returning the unit, I noticed that same light was not functioning. When I called this morning I notified the person I spoke to and was told he thought there was a "short" somewhere because it has happened before? It concerns me this was a known issue and not addressed. For the Safety of my family and others this seems like a serious oversight, especially since it is a known issue. Luckily I was not stopped by the authorities! Doubtful I will rent from this location in the future.

Rating:

5.0

The young man that helped me was very professional and kind.

Rating:

4.0

I liked the location but the app trying to get the code was not very good. It took so long to connect and for someone to help. You should have a number to call if we are having trouble. I took about 40mins for me to get the key code, while I stood in the cold. I wish I had went to another site and went inside ...

Rating:

2.0

I thought I was at a baby sitting service. Individual at counter was attending to me along with holding his child in his lap.

Rating:

2.0

Have a truck that does not die out while driving.

Rating:

3.0

The employee showed up 20 minutes late to open the store. He never went over the truck and there was a ton of physical damage to the outside of the truck. The interior the cab was horrible as well. The ceiling was falling of by the windshield and everything was dirty and sticky on the dashboard. The truck was also barely filled with any gasoline when I picked it up. I was barely able to get to the gas station right after leaving the rental place. I also rented a dolly and moving blankets with the truck, but when I opened the back of the truck the dolly was just thrown in the back and the blankets were strewn all over the back of the truck.

Rating:

3.0

The employee was very helpful and great to work with. Would definitely use this uhaul location again.

Rating:

4.0

Austin was extremely helpful with the check in process and in explaining the return process. The facility would have received 5 stars, but the drive way and exterior area appear to be under construction at this time.

Rating:

5.0

Great customer service

Rating:

2.0

Place was supposed to be open at 8 am...person shows up at 8:25 am.

Rating:

4.0

When I arrived to pick up my truck with the easy phone check in it said a truck was not available. Called 800 number, waited 7 minutes for operator and 10 minutes later I still didn't have an answer as to why I didn't have a truck. Attendant then opened facility late but they did have a truck and that part was okay.

Rating:

4.0

I have to compliment Austin (manager of location). If it wasn't for him, this review would be poor. About an hour before I was scheduled to pick up the truck, Austin informed me that someone had returned the 26 fter damaged. He scrambled to get me another truck from another location before I arrived as I was under a tight deadline (closing on a sale and purchase of a house same day). The truck provided was absolutely disgusting (I believe someone used it to transport cattle). I didn't discover this issue until I was at my house since I didn't think to check the back of the truck before leaving. I was upset and had to spend more than 90 minutes cleaning and trying to get the smell out of the box truck. This situation was less than ideal. I expressed my concerns to Austin who was focused on trying to resolve the issue and make things right. I was offered alternatives to exchange the truck at another location but I didn't have time and was already almost and hour into the cleaning process. Austin continued to address my text messages after business hours. When I dropped the truck off, he apologized and worked with me to provide a discount on the rental which I believe was fair. Austin expressed his concern about the condition of the truck and that he wanted to make things right to make sure I used his location again in the future when renting a truck. Austin is an asset to that location. He certainly puts the customer first and was a pleasure to work with. I wish him and that location continued success.