Your app crashed trying to rent and return. I had to use the website for both. It was a long pain in the ass. If I have to rent using the app or a non-manned location, I won't.Christopher P.
Customer Reviews for Stor Moore YVA LLC
(Distribuidor de U-Haul del vecindario)
Grafton, VA 23692
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 4:30 p. m.
- Sáb.: 9 a. m. - 2 p. m.
- Dom.: cerrado
- 6/29/2022 - 12/31/2022: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Samantha D.
Nothing, down to earth people and great Customer service.Marqueta S.
Nothing. This is the best office I have ever had the pleasure to interact with and will continue to do business here as I have for years due to friendly, efficient staff, good rates, clean and accessible facilities!Leila B.
Upon arrival I was greeted with all smiles being that I was the one late for my pickup time but that was not an issue stated by the manager. The staff at this location went above and beyond. My truck rental was clean and ready to go. I will do all of my rental through this location from now on.NATHALIADENEESE M.
El cliente no dejó un comentario.ANDRABOST P.
People there really help their customers! Rec them highly! Super helpful.BARBARA K.
Closed. Hard time finding drop off box, not clearly visible.ANTOINETTEMICHEL P.
Great job and extremely helpfulRobert H.
This location was on point. I pulled up out from of location. A lady came out check out the trailer, asked me how was my trip & if I had any problems with trailer. I disconnected trailer. She said all was good I would receive an email.Dwight F.
Maybe include a few more instructions for where to park the drop-offs. I had a 26' truck and was very concerned I would block something important, and there really was no signage. I based my parking spot off of a few other U-Hauls that were around, and even then I ran the risk of blocking the location's mailbox due to lack of space.Austin M.
The staff here were friendly and accommodating.David W.
Drop off was quick and easy, thanksNicholas G.
El cliente no dejó un comentario.FREDERICK W.
how many people actually just drop off and never comment on problems just on condition no new dents, clean , afraid might be charged extra cracked tires however should beMERVIN Z.
El cliente no dejó un comentario.Billie H.
El cliente no dejó un comentario.FREDERICK W.
Vans have had dirt and animal hair in cargo area several times.DIANEMORANO S.
El cliente no dejó un comentario.Na-Asia M.
Nothing to improve from my experience.Richard R.
El cliente no dejó un comentario.MARK B.
Berry effective and efficient Great personalitiesMICHAELCOLIN M.
El cliente no dejó un comentario.Steven H.
I was only there three minutes but speed is a good thing. I had a lot better experience than three weeks ago when I had a lot of trouble finding the locationchris N.
El cliente no dejó un comentario.Caroline S.
El cliente no dejó un comentario.Eunsil L.
El cliente no dejó un comentario.DONALD LEE B.
El cliente no dejó un comentario.Laura T.
Always a good experience ! GoYorktown Va u- haul!!!Jon A.
Was somewhat difficult to move van from the last parking spot. Other than that everything was great!David P.
El cliente no dejó un comentario.Jeff H.
Vehicle was old, did sound safe. Back door security lock did Not work. I had to secure the door with a rope, after had the door coming open while driving, another driver noticed and signaled to me. Did not have additional equipment requested. Not a good experience.Luis P.
El cliente no dejó un comentario.Christopher G.
El cliente no dejó un comentario.Robert W.
Lovely folks, polite and helpful even while maintaining physical distance due to the pandemic. Location was easy and convenient and we were in and out with our trailer in about 10 minutes.Rachael R.
El cliente no dejó un comentario.Travis L.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.Dan D.
The clerks at this location were very helpful and courteous.Daniel D.
Really nice staffPAMELA M.
Great experience from beginning to end!James C.
I was sent around to 3 stores thar said the other store Would do a one way trip. None of them did... wasted half a day chasing a ghost because the different stores don't communicateEvan Y.
El cliente no dejó un comentario.Rochelle H.
Equally, great!Mark C.
El cliente no dejó un comentario.Sam Y.
El cliente no dejó un comentario.Mark E.
Update the instructions to say that the key drop is in the door of the building, not in a lockbox on the outside of the building.C Michael H.
Very friendly and helpful customer service. Easy pickup and return and the equipment was in excellent condition.David B.
The office staff was wonderful! They went out of their way to help me. I was surprised, however, when I received my receipt the next day to see that the rental of a 19.95 van actually came to 38.99. People need to pay attention to the mileage charge. Although I only drove it 21 miles and brought it back with more gas in it than it had when I rented it, it was more than I had expected.andra P.
longer rental hours then ten hours per dayCharles H.
The only thing that would have made it better would be snacks and drinks, the location is easy to find and quick to process and leave.Josh J.
El cliente no dejó un comentario.stephen F.
Very helpful employees, was a pleasure.Jeff D.
Scheduled to pick up truck in Smithfield but was told to use this location instead. It was very out of the way, but otherwise fineBrittany G.
El cliente no dejó un comentario.William H.
I can not say enough good things about the service I received.Brett B.
El cliente no dejó un comentario.carol W.
Very good!Lan L.
Customer service was excellent. Will be a repeat customerRachel B.
your rate per mile is way high. This may cause me to rent from some one else.john W.
Extraordinario servicio al clienteKen B.
The truck that was rented had a leaking fuel cap. Everytime I stopped or made a right turn, fuel would pour out of the tank like it was coming out of a hose. Brakes were in not very solid for a truck of that size. Truck needed a tune up and maybe a transmission service.Peter B.
El cliente no dejó un comentario.Matthew S.
El cliente no dejó un comentario.Melissa I.
Not a thing. They called me the day before, were ready for me when I arrived, and had fresh donuts. What more can you Ask for. Gracias.Charles M.
El cliente no dejó un comentario.Kimberly L.
El cliente no dejó un comentario.Latoya B.
El cliente no dejó un comentario.James H.
Appreciate the getting the truckRoland W.
very good service at this locationLee E.
El cliente no dejó un comentario.Toby P.
The chains from the trailer to my truck took over 20 minutes to connect. I w2ould recommend they have extra hooks or something that can make attaching the chains easier.Jim B.
El cliente no dejó un comentario.Lewis M.
Very easy and friendly to work with. Karen was great!PAUL T.
El cliente no dejó un comentario.Christopher W.
El cliente no dejó un comentario.Pascal T.
El cliente no dejó un comentario.Tim M.
The people at this location are extremely helpful and attentive. I've used other Uhaul locations and this one is far and away the very best.Michael M.
Nothing, everything was great at this location.DAVID D.
El cliente no dejó un comentario.Mark D.
Great team at this location .Everyone works together to expedite customers quickly. Very organized.David S.
El cliente no dejó un comentario.maya B.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Jesse H.
El cliente no dejó un comentario.TIM Q.
El cliente no dejó un comentario.Lindsey V.
El cliente no dejó un comentario.TIMOTHY B.
El cliente no dejó un comentario.Albert W.
El cliente no dejó un comentario.Raj N.
I ordered a 10' truck and they gave me a15', using your numbers it cost me 24 more gallons of gas, at $2.59 per gallon $62.16 added expense for the 1439 mile trip, plus my wife would not drive the bigger truck so I had to get a hotel room that cost me $103.50, I have copy of bill. I feel I was over charged $165.66 plus my time. Not a good experiences. Look forward to your reply.Jackie S.
El cliente no dejó un comentario.JOSEPH T.
El cliente no dejó un comentario.Stanley S.
El cliente no dejó un comentario.Jim T.
El cliente no dejó un comentario.Erin H.
El cliente no dejó un comentario.Barry S.
El cliente no dejó un comentario.Mark S.
U-Haul are crooks. They have you make reservation at your preferered location then tell you they don't have it and you have to drive further to get a truck. Both at check in and check out my card was charged 13 dollars more than quoted. U-HAUL SUCKSjade R.
Parking at the end of day drop off was very difficult. Trucks filled up most spots which made trailers difficult to park. Perhaps designated truck only parking and trailer only parking would make things easier. Other than that it was a wonderful experience and great deal for the move I was conducting.tony W.
Wonderful Customer Service....Well DoneEdward G.