Customer did not leave a comment.
JASON A
Customer Reviews for Stor It Hunt Ave
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Digital registration is very difficult to navigate. A smart phone is necessary and the web site is not user friendly. Let’s go back to having helpful people assist in renting a truck or trailer.
DAVID AWe did not have the dolly or furniture pads we pad for in the truck. Not sure where we were suppose to pick those up if they were closed.
Sydney LThe two dolly's we rented were not in the truck. We had to drive to a different location to pick them up. They charged us for the dolly's, the gas to pick them up, and the extra hours that were added on that they informed us would be free. This whole mess had terrible communication and has cost us a lot of money. This happened right before the holidays, right before Christmas. I did not expect to pay this much for poor service. This has made Christmas a lot more stressful.
Kailee WJason helped me with everything I needed and was friendly and just Awesome!
Karen CDon’t confuse my rating. The person who helped me in Nampa was excellent in all areas. Chico Needs help!!! ??
Bryan SI was
EUGENE ZEverything was just great. Thank you.
jim pThe individual helping me was absolutely amazing. Super kind and professional.
ben mI do not see any improvement. Really liked the person handling the rental
Candace BWhen we went to pick up our truck nobody was at the facility so we had to wait which pushed back our moving time and didnt help with friends that had select times to help us move. After we figured that all out they dis fairly well with everything else the manager was very nice.
DANIELLE WI paid and asked about the dolly and it wasn't in the truck. I've never received credit nor did I ever receive a call back from the salesman at this location. Very disappointed in my experience!!
Marcy CNo one was at drop off, so unable to make any comments.
Jonathan BKeep up the good work.
Richard HI have no suggestions for improvement. The gentleman who checked me in was awesome. He had fantastic customer service and answered all of my questions. I will be returning.
Amy SThis location provided an excellent experience. I highly recommend renting from them.
Patrick MThe staff was exceptional at this location. However, this location was changed on me after my initial arrangements had been made. And I was given a truck on empty - no fuel. I was given a discount for the truck being on empty, but I doubt that it made for the amount of gas required to fill it. Plus, there was a problem with the internet, and it took 50 minutes for me to be checked out, and handed keys. These things were not her fault, and she handled them wonderfully! But something at this location needs to be improved. She cleaned the truck, was super helpful, kind and competent. Give that lady a raise!
april bLady was not very friendly. Seemed annoyed by my small rental of just a dolly, but I had rented other equipment earlier from another location. When i asked about the rental period being 24 hours she said uhaul wants it back in 3 or 4 hours, then acted like she was doing me a favor for letting me keep it longer. Overall just felt like I was a big inconvenience to her on this particular day.
CHRIS TWe were unaware there was a time limit to pick-up the truck. We arrived about 20-25 minutes after the scheduled pick-up time. The employee stated he had no trucks scheduled to be rented out that day and then looked on the computer and mentioned how we almost lost our reservation. Not sure if this information is in the online rental disclosures. So, this could be my fault. It's not like they were busy with customers waiting to rent. They just opened the doors at 9. We originally wanted the truck at 8 and were told we'd have to wait until 9. It all worked out.
Sara CI think you are the BEST! I calles different locations, but I was not so satisfied. I thank you for everything.
Marilena DThe trucks are ok for a quick local rental
Susan AShannon is THE BEST U-Haul customer service representative. We have rented from U-Haul many times of the years, but Shannon is far above all the rest for customer service and information. She is AMAZING!
Cheryl CNot able to adjust rear view mirrors.
Kimberly SI was originally supposed to pick up the U-Haul at the storage facility I rented at Locust Grove and Fairview. The night before I was told I would need to go to this location. Not very convenient.
Richard PTerrible U-haul experience. First, the truck I reserved weeks ago was not available at the reserved location. So, I was contacted the night before the reservation and told I had to pick up the truck at another location that was 35 minutes away. I had no choice due to the circumstances. Then when I picked up the truck, the internet was down and it took me an extra 30 minutes to pick up the truck. This put my move behind schedule. I will be using a different company for my next move and recommending different companies to friends and acquaintances.
Kyle KShannon and Sara are who I worked with and they both were very helpful, friendly, and courteous. I would most definitely recommend this Stor-It facility to others.
Travis RShannon was a great representative!! I felt well treated I will get all my uhaul needs there.
Mike cOur reservation was not ready when we arrived. The store-it employees was on the phone for 45 mins with uhual. Was hung up on and transfered numerous times before our reservation was expedited
Sarah BNone. Shannon is incredible!
alan lThe staff is great working with prices are fair. I thank you
KATHY MShould be West Lake Village, CA, not Nampa, ID.
BRANDI D